Ubuntu 15.04: Huawei E3131 HSPA+ USB Stick not working

Bug #1462525 reported by Andreas Gruenbacher
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Low
Unassigned

Bug Description

Hello, I cannot get a Huawei E3131 HSPA+ USB Stick to work.

The stick first shows up as device id 12d1:1f01. usb-modeswitch then causes it to switch to id 12d1:14dc. However, that's not an id that the kernel knows about, and nothing further happens. A 'modprobe option && echo "12d1 14dc" > /sys/bus/usb-serial/drivers/option1/new_id' doesn't help, either.

When I disable the usb-modeswitch package and do the mode switching by hand as suggested at http://wiki.ubuntuusers.de/USB_ModeSwitch as follows:

  usb_modeswitch -v 12d1 -p 1f01 -M '55534243123456780000000000000011062000000100000000000000000000'

The device switches into a different mode and identifies as id 12d1:1001. I then get some /dev/ttyUSB* devices, but NetworkManager still doesn't recognize the modem and I don't get the choice of establishing a connection.

Any pointers what I could try to get the stick working? Thanks!

(When I use a MF190 stick which initially identifies as id 19d2:2000, usb_modeswitch causes it to switch to id 19d2:0117, I also get some /dev/ttyUSB* devices, and everything works perfectly well.)
---
ApportVersion: 2.17.2-0ubuntu1.1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: otsv 1759 F.... pulseaudio
DistroRelease: Ubuntu 15.04
HibernationDevice: RESUME=UUID=c0108def-747e-4b0e-a282-8bf2512a52cb
InstallationDate: Installed on 2015-06-04 (1 days ago)
InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422)
Lsusb:
 Bus 001 Device 004: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card Reader Controller
 Bus 001 Device 003: ID 0c45:64ad Microdia
 Bus 001 Device 002: ID 8087:07e6 Intel Corp.
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Dell Inc. Inspiron 3531
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-18-generic.efi.signed root=UUID=0a72daaf-ccbf-46aa-8529-ef0724f39efd ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.19.0-18.18-generic 3.19.6
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-3.19.0-18-generic N/A
 linux-backports-modules-3.19.0-18-generic N/A
 linux-firmware 1.143.1
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
Tags: vivid
UdevLog: Error: [Errno 2] No such file or directory: '/var/log/udev'
Uname: Linux 3.19.0-18-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:

_MarkForUpload: True
dmi.bios.date: 05/06/2014
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A01
dmi.board.name: 00FTTX
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: A01
dmi.modalias: dmi:bvnDellInc.:bvrA01:bd05/06/2014:svnDellInc.:pnInspiron3531:pvrA01:rvnDellInc.:rn00FTTX:rvrA00:cvnDellInc.:ct8:cvrA01:
dmi.product.name: Inspiron 3531
dmi.product.version: A01
dmi.sys.vendor: Dell Inc.

Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1462525

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
tags: added: vivid
Revision history for this message
Andreas Gruenbacher (andreas-gruenbacher) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected
description: updated
Revision history for this message
Andreas Gruenbacher (andreas-gruenbacher) wrote : CRDA.txt

apport information

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Andreas Gruenbacher (andreas-gruenbacher) wrote : CurrentDmesg.txt

apport information

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Andreas Gruenbacher (andreas-gruenbacher) wrote : IwConfig.txt

apport information

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Andreas Gruenbacher (andreas-gruenbacher) wrote : JournalErrors.txt

apport information

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Andreas Gruenbacher (andreas-gruenbacher) wrote : Lspci.txt

apport information

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Andreas Gruenbacher (andreas-gruenbacher) wrote : ProcCpuinfo.txt

apport information

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Andreas Gruenbacher (andreas-gruenbacher) wrote : ProcEnviron.txt

apport information

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Andreas Gruenbacher (andreas-gruenbacher) wrote : ProcInterrupts.txt

apport information

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Andreas Gruenbacher (andreas-gruenbacher) wrote : ProcModules.txt

apport information

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Andreas Gruenbacher (andreas-gruenbacher) wrote : UdevDb.txt

apport information

Revision history for this message
Andreas Gruenbacher (andreas-gruenbacher) wrote : WifiSyslog.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
penalvch (penalvch) wrote :

Andreas Gruenbacher, thank you for reporting this and helping make Ubuntu better. As per http://www.dell.com/support/home/us/en/19/product-support/product/inspiron-15-3531-laptop/drivers an update to your computer's buggy and outdated BIOS is available (A03). If you update to this following https://help.ubuntu.com/community/BIOSUpdate does it change anything?

If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful. As well, you don't have to create a new bug report.

Once the BIOS is updated, and the information above is provided, then please mark this report Status Confirmed.

Thank you for your understanding.

tags: added: bios-outdated-a03
Changed in linux (Ubuntu):
importance: Undecided → Low
status: Confirmed → Incomplete
Revision history for this message
Andreas Gruenbacher (andreas-gruenbacher) wrote :

It turns out that the USB stick runs fine in a mode where it shows up as an Ethernet plus a storage device, it's not necessary to run it Serial over USB mode. In that Ethernet mode, the stick also does DHCP and runs a web server, through which things like SIM PINs can be configured. I'm happy with that.

Thanks for your help, Christopher.

Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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