USB ports do not work in Kubuntu 15.04

[Pawan Kartik]

I gave Kubuntu 15.04 a try and found out that it did not support my USB ports. I ran lsusb and it reported as Linux Foundation 1.1 root hub. I tried connecting USBs and they did not get recognized. All those USBs were in working condition. I tried all the ports, front ports and rear ports. No matter where I plug in the USB drivers, they are not detected. I suspect this is due to kernel 3.19

Problem is that my mouse and keyboard are wireless and worse, none of them are detected due to the USB receiver not being recognized by the OS. However everything worked like charm during live and installation session.

Distro: Kubuntu 15.04

lsb_release -d:

Description: Ubuntu 15.04
Release: 15.04
---
ApportVersion: 2.17.2-0ubuntu1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: ubuntu 1565 F.... pulseaudio
 /dev/snd/controlC0: ubuntu 1565 F.... pulseaudio
CasperVersion: 1.360
DistroRelease: Ubuntu 15.04
IwConfig:
 eth0 no wireless extensions.

 lo no wireless extensions.
LiveMediaBuild: Ubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422)
Package: linux (not installed)
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 nouveaufb
ProcKernelCmdLine: file=/cdrom/preseed/hostname.seed boot=casper only-ubiquity cdrom-detect/try-usb=true noprompt floppy.allowed_drive_mask=0 ignore_uuid initrd=/casper/initrd.lz quiet splash --- BOOT_IMAGE=/casper/vmlinuz.efi
ProcVersionSignature: Ubuntu 3.19.0-15.15-generic 3.19.3
PulseList:
 Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied
 No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-3.19.0-15-generic N/A
 linux-backports-modules-3.19.0-15-generic N/A
 linux-firmware 1.143
RfKill:

Tags: vivid
UdevLog: Error: [Errno 2] No such file or directory: '/var/log/udev'
Uname: Linux 3.19.0-15-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:

_MarkForUpload: True
dmi.bios.date: 02/27/2008
dmi.bios.vendor: Intel Corp.
dmi.bios.version: PRG3110H.86A.0047.2008.0227.1745
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: DG31PR
dmi.board.vendor: Intel Corporation
dmi.board.version: AAE39516-301
dmi.chassis.type: 3
dmi.modalias: dmi:bvnIntelCorp.:bvrPRG3110H.86A.0047.2008.0227.1745:bd02/27/2008:svn:pn:pvr:rvnIntelCorporation:rnDG31PR:rvrAAE39516-301:cvn:ct3:cvr:

[Pawan Kartik (pawan-chitrapu)]

This problem affects Linux Mint (Cinnamon) too. Maybe all the Linux distros with kernel 3.19?

[Brad Figg (brad-figg)]

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1453017

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Pawan Kartik (pawan-chitrapu)]

I cannot run the command as my keyboard and mouse are not detected.

[Pawan Kartik (pawan-chitrapu)]

It asked me to install python-apport. So I did and now it says "No module named PyQt5.QtCore".

[Pawan Kartik (pawan-chitrapu)]

Alright, hang on. Will report.

[Pawan Kartik (pawan-chitrapu)]

Same error!

[Pawan Kartik (pawan-chitrapu)]

apport information

[Pawan Kartik (pawan-chitrapu)]

apport information

[Pawan Kartik (pawan-chitrapu)]

apport information

[Pawan Kartik (pawan-chitrapu)]

apport information

[Pawan Kartik (pawan-chitrapu)]

apport information

[Pawan Kartik (pawan-chitrapu)]

apport information

[Pawan Kartik (pawan-chitrapu)]

apport information

[Pawan Kartik (pawan-chitrapu)]

apport information

[Pawan Kartik (pawan-chitrapu)]

apport information

[Pawan Kartik (pawan-chitrapu)]

apport information

[Pawan Kartik (pawan-chitrapu)]

apport information

[Pawan Kartik (pawan-chitrapu)]

Okay, I've completed the steps. Sorry, for the delay.

[penalvch (penalvch)]

Pawan Kartik, as per https://downloadcenter.intel.com/product/50375/Intel-Desktop-Board-DG31PR an update to your computer's buggy and outdated BIOS is available (0071). If you update to this following https://help.ubuntu.com/community/BIOSUpdate does it change anything?

If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful. As well, you don't have to create a new bug report.

Once the BIOS is updated, and the information above is provided, then please mark this report Status Confirmed.

Thank you for your understanding.

[Pawan Kartik (pawan-chitrapu)]

Okay, the BIOS update fixed the issue! Ports working now! Thanks a lot! :)

[penalvch (penalvch)]

Pawan Kartik, this bug report is being closed due to your last comment https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1453017/comments/23 regarding this being fixed with a BIOS update. For future reference you can manage the status of your own bugs by clicking on the current status in the yellow line and then choosing a new status in the revealed drop down box. You can learn more about bug statuses at https://wiki.ubuntu.com/Bugs/Status. Thank you again for taking the time to report this bug and helping to make Ubuntu better. Please submit any future bugs you may find.