USB 3.0 feature not working on Asus X553MA, Working in USB 2.0 mode only

Bug #1448711 reported by ajithmemana
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Medium
Unassigned

Bug Description

The USB 3.0 port which comes with Asus X553MA seems not to be working on Xubuntu 14.04. I have tried several kernels including 4.0 rc 4 mainline kernel. Currently getting USB 2.0 speeds of maximum 30 MBps only.
This was earlier working previously with one of the kernels or OS, i donot remember exactly. May be the stock kernel that came with Xubuntu 14.10 or Linuxmint 5.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-44-generic 3.13.0-44.73
ProcVersionSignature: Ubuntu 3.13.0-44.73-generic 3.13.11-ckt12
Uname: Linux 3.13.0-44-generic i686
ApportVersion: 2.14.1-0ubuntu3.8
Architecture: i386
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: ajith 1667 F.... pulseaudio
CurrentDesktop: XFCE
CurrentDmesg:
 [ 225.167803] FAT-fs (sdb1): Volume was not properly unmounted. Some data may be corrupt. Please run fsck.
 [ 281.327027] sdb: detected capacity change from 16022241280 to 0
Date: Sun Apr 26 22:04:12 2015
HibernationDevice: RESUME=UUID=f212c208-4c4f-4381-adf5-be331f2e13c9
InstallationDate: Installed on 2015-01-14 (102 days ago)
InstallationMedia: Xubuntu 14.04.1 LTS "Trusty Tahr" - Release i386 (20140723)
MachineType: ASUSTeK COMPUTER INC. X553MA
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-44-generic root=UUID=34c47bce-f587-4fbc-8b36-32a26611f42e ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-44-generic N/A
 linux-backports-modules-3.13.0-44-generic N/A
 linux-firmware 1.127.11
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/25/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: X553MA.210
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: X553MA
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX553MA.210:bd12/25/2014:svnASUSTeKCOMPUTERINC.:pnX553MA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX553MA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: X553MA
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

Revision history for this message
ajithmemana (ajithmemana) wrote :
Revision history for this message
Brad Figg (brad-figg) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.0 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.1-rc1-vivid/

Changed in linux (Ubuntu):
importance: Undecided → Medium
status: Confirmed → Incomplete
Revision history for this message
ajithmemana (ajithmemana) wrote :

I have upgraded to latest 4.0 kernel - rc7. The issues seems not to be resolved. Previously i have used 3.18 and 3.19 kernels and they also had the same issue.

System info:

Linux ajith-X553MA 4.0.0-040000rc7-generic #201504061936 SMP Mon Apr 6 23:58:59 UTC 2015 i686 i686 i686 GNU/Linux

tags: added: kernel-bug-exists-upstream
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
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