Fujitsu Lifebook E544 touchpad doesn't work

[bwallum]

The touchpad does not work. The laptop is new and the touchpad works in Windows 7 Pro.

0.708960] mousedev: PS/2 mouse device common for all mice
[ 2.325752] psmouse serio2: elantech: assuming hardware version 4 (with firmware version 0x470f00)
[ 2.360739] psmouse serio2: elantech: Synaptics capabilities query result 0x50, 0x12, 0x09.
[ 29.679419] psmouse serio2: Touchpad at isa0060/serio2/input0 lost sync at byte 6

....a lot of "....lost sync at byte 6" in between

[ 31.109895] psmouse serio2: Touchpad at isa0060/serio2/input0 lost sync at byte 6
[ 31.109899] psmouse serio2: issuing reconnect request

ProblemType: Bug
DistroRelease: Ubuntu 14.10
Package: linux-image-3.16.0-34-generic 3.16.0-34.47
ProcVersionSignature: Ubuntu 3.16.0-34.47-generic 3.16.7-ckt8
Uname: Linux 3.16.0-34-generic x86_64
ApportVersion: 2.14.7-0ubuntu8.4
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: lcf 1837 F.... pulseaudio
 /dev/snd/controlC0: lcf 1837 F.... pulseaudio
CurrentDesktop: Unity
CurrentDmesg:
 [ 19.741240] systemd-logind[876]: Failed to start user service: Unknown unit: [e-mail]
 [ 19.744417] systemd-logind[876]: New session c1 of user lcf.
 [ 19.744434] systemd-logind[876]: Linked /tmp/.X11-unix/X0 to /run/user/1000/X11-display.
 [ 25.044453] init: anacron main process (1133) killed by TERM signal
Date: Tue Apr 21 16:39:03 2015
HibernationDevice: RESUME=UUID=b8fdafe8-740b-4360-ad4e-e8dfb4eb2ab7
InstallationDate: Installed on 2015-04-17 (3 days ago)
InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Release amd64 (20141022.1)
MachineType: FUJITSU LIFEBOOK E544
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-34-generic.efi.signed root=UUID=bcf80a26-abb4-4054-81f6-c17bd7a84909 ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.16.0-34-generic N/A
 linux-backports-modules-3.16.0-34-generic N/A
 linux-firmware 1.138.1
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/23/2014
dmi.bios.vendor: FUJITSU // Phoenix Technologies Ltd.
dmi.bios.version: Version 1.02
dmi.board.name: FJNB281
dmi.board.vendor: FUJITSU
dmi.board.version: E2
dmi.chassis.type: 10
dmi.chassis.vendor: FUJITSU
dmi.chassis.version: LIFEBOOK E544
dmi.modalias: dmi:bvnFUJITSU//PhoenixTechnologiesLtd.:bvrVersion1.02:bd05/23/2014:svnFUJITSU:pnLIFEBOOKE544:pvr10601583220:rvnFUJITSU:rnFJNB281:rvrE2:cvnFUJITSU:ct10:cvrLIFEBOOKE544:
dmi.product.name: LIFEBOOK E544
dmi.product.version: 10601583220
dmi.sys.vendor: FUJITSU

[Joseph Salisbury (jsalisbury)]

Did this issue start happening after an update/upgrade? Was there a prior kernel version where you were not having this particular problem?

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.0 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.0-vivid/

[Brad Figg (brad-figg)]

This change was made by a bot.

[bwallum (rbw2)]

Upgraded to 15.04 AMD64 using update-manager -d, now stable for me. Happy to report touchpad cursor now works. Right button works.

Left button on touchpad does not function

Kernel is 3.19.0.15 How do I check for greater detail kernel version number?

[bwallum (rbw2)]

Is thjis what you would like me try?:-

linux-headers-4.0.0-040000-generic_4.0.0-040000.201504121935_amd64.deb

If so how do I do that?

[bwallum (rbw2)]

OK, found this, (you told me earlier I know, just slapped myself)

https://wiki.ubuntu.com/Kernel/MainlineBuilds?action=show&redirect=KernelMainlineBuilds

[bwallum (rbw2)]

Left touchpad button works for drag using press and then move cursor to drag and drop.

[penalvch (penalvch)]

bwallum, the next step is to fully commit bisect from kernel 3.19 to 4.0 in order to identify the last good kernel commit, followed immediately by the first bad one. This will allow for a more expedited analysis of the root cause of your issue. Could you please do this following https://wiki.ubuntu.com/Kernel/KernelBisection ?

Please note, finding adjacent kernel versions is not fully commit bisecting.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

[bwallum (rbw2)]

apologies for delay, busy week, engaged with bugzilla gnucash (gnucash not working in Vivid) but hope to get back to the bisect tomorrow

[bwallum (rbw2)]

Kernel 3.19 as shipped with Vivid gave usable functionality to the Fujitsu E544 touchpad but the left touchpad button did not operate as a left click. It did operate as a hold down and move cursor for drag and drop.
Kernel 4 (linux-image-4.0.0-040000-generic_4.0.0-040000.201504121935_amd64) resolved the left click issue. The touchpad now works fully as expected.

Thanks for the learning!

[bwallum (rbw2)]

learning git

[Eero Torri (et-torri)]

Hello,

I'm quite new here, so excuse if this is stupid question but would this

https://github.com/torvalds/linux/commit/47c1ffb2b6b630894e9a16442611c056ab21c057

be backported to the 14.04 kernel?

Looks like it is the cause of problems with E544 and E554 touchpad

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]