can't power off when shutting down

Bug #1436451 reported by Tovo
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Medium
Unassigned

Bug Description

We have a dozen of HP laptop here running ubuntu and xubuntu 14.04 and 14.10 and, since few months, all of them can't power off when we try to shutdown them. Indeed, after few seconds of an apparent power off, the laptops restart.
Please find attached, the dmesg result of one of them.
---
ApportVersion: 2.14.1-0ubuntu3.7
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: slafont 2100 F.... pulseaudio
 /dev/snd/pcmC0D0p: slafont 2100 F...m pulseaudio
 /dev/snd/timer: slafont 2100 f.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 14.04
HibernationDevice: RESUME=UUID=d61ff2e7-d6d3-431a-823e-c1a06ff2da80
InstallationDate: Installed on 2014-01-16 (434 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
MachineType: Hewlett-Packard HP EliteBook Folio 9470m
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-48-generic root=UUID=594fc36c-3a8e-4857-a07c-a7b89e44816a ro quiet splash acpi_backlight=vendor vt.handoff=7
ProcVersionSignature: Ubuntu 3.13.0-48.80-generic 3.13.11-ckt16
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-48-generic N/A
 linux-backports-modules-3.13.0-48-generic N/A
 linux-firmware 1.127.11
Tags: trusty
Uname: Linux 3.13.0-48-generic x86_64
UpgradeStatus: Upgraded to trusty on 2014-04-29 (331 days ago)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 10/08/2013
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: 68IBD Ver. F.47
dmi.board.name: 18DF
dmi.board.vendor: Hewlett-Packard
dmi.board.version: KBC Version 62.17
dmi.chassis.asset.tag: CNU3519KSP
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnHewlett-Packard:bvr68IBDVer.F.47:bd10/08/2013:svnHewlett-Packard:pnHPEliteBookFolio9470m:pvrA1029D1102:rvnHewlett-Packard:rn18DF:rvrKBCVersion62.17:cvnHewlett-Packard:ct10:cvr:
dmi.product.name: HP EliteBook Folio 9470m
dmi.product.version: A1029D1102
dmi.sys.vendor: Hewlett-Packard
---
ApportVersion: 2.14.1-0ubuntu3.10
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: ispa 2276 F.... pulseaudio
 /dev/snd/controlC0: ispa 2276 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 14.04
HibernationDevice: RESUME=UUID=631fb6ce-a603-46a8-b22e-ab7dad7cb247
InstallationDate: Installed on 2014-12-16 (139 days ago)
InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
MachineType: Hewlett-Packard HP EliteBook 840 G1
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-51-generic root=UUID=edbd9d75-ff8d-42f4-87e4-cb9e67f4717a ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.13.0-51.84-generic 3.13.11-ckt18
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-51-generic N/A
 linux-backports-modules-3.13.0-51-generic N/A
 linux-firmware 1.127.11
Tags: trusty
Uname: Linux 3.13.0-51-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm audio bluetooth cdrom dip fuse lpadmin plugdev sambashare sudo vboxusers
_MarkForUpload: True
dmi.bios.date: 03/24/2015
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: L71 Ver. 01.31
dmi.board.name: 198F
dmi.board.vendor: Hewlett-Packard
dmi.board.version: KBC Version 15.56
dmi.chassis.asset.tag: 5CG4481ZCY
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnHewlett-Packard:bvrL71Ver.01.31:bd03/24/2015:svnHewlett-Packard:pnHPEliteBook840G1:pvrA3009DD10303:rvnHewlett-Packard:rn198F:rvrKBCVersion15.56:cvnHewlett-Packard:ct10:cvr:
dmi.product.name: HP EliteBook 840 G1
dmi.product.version: A3009DD10303
dmi.sys.vendor: Hewlett-Packard

Revision history for this message
Tovo (tovo) wrote :
Revision history for this message
Tovo (tovo) wrote :

Another laptop dmesg

Revision history for this message
Tovo (tovo) wrote :

Another laptop dmesg #2

Revision history for this message
Tovo (tovo) wrote :

Another laptop dmesg #3

Colin Watson (cjwatson)
affects: launchpad → linux (Ubuntu)
Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1436451

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
tags: added: trusty
Revision history for this message
Tovo (tovo) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected
description: updated
Revision history for this message
Tovo (tovo) wrote : BootDmesg.txt

apport information

Revision history for this message
Tovo (tovo) wrote : CRDA.txt

apport information

Revision history for this message
Tovo (tovo) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Tovo (tovo) wrote : IwConfig.txt

apport information

Revision history for this message
Tovo (tovo) wrote : Lspci.txt

apport information

Revision history for this message
Tovo (tovo) wrote : Lsusb.txt

apport information

Revision history for this message
Tovo (tovo) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Tovo (tovo) wrote : ProcEnviron.txt

apport information

Revision history for this message
Tovo (tovo) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Tovo (tovo) wrote : ProcModules.txt

apport information

Revision history for this message
Tovo (tovo) wrote : PulseList.txt

apport information

Revision history for this message
Tovo (tovo) wrote : RfKill.txt

apport information

Revision history for this message
Tovo (tovo) wrote : UdevDb.txt

apport information

Revision history for this message
Tovo (tovo) wrote : UdevLog.txt

apport information

Revision history for this message
Tovo (tovo) wrote : WifiSyslog.txt

apport information

Revision history for this message
Tovo (tovo) wrote : AlsaInfo.txt

apport information

description: updated
Revision history for this message
Tovo (tovo) wrote : BootDmesg.txt

apport information

Revision history for this message
Tovo (tovo) wrote : CRDA.txt

apport information

Revision history for this message
Tovo (tovo) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Tovo (tovo) wrote : IwConfig.txt

apport information

Revision history for this message
Tovo (tovo) wrote : Lspci.txt

apport information

Revision history for this message
Tovo (tovo) wrote : Lsusb.txt

apport information

Revision history for this message
Tovo (tovo) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Tovo (tovo) wrote : ProcEnviron.txt

apport information

Revision history for this message
Tovo (tovo) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Tovo (tovo) wrote : ProcModules.txt

apport information

Revision history for this message
Tovo (tovo) wrote : PulseList.txt

apport information

Revision history for this message
Tovo (tovo) wrote : RfKill.txt

apport information

Revision history for this message
Tovo (tovo) wrote : UdevDb.txt

apport information

Revision history for this message
Tovo (tovo) wrote : UdevLog.txt

apport information

Revision history for this message
Tovo (tovo) wrote : WifiSyslog.txt

apport information

description: updated
Revision history for this message
Tovo (tovo) wrote : AlsaInfo.txt

apport information

Revision history for this message
Tovo (tovo) wrote : BootDmesg.txt

apport information

Revision history for this message
Tovo (tovo) wrote : CRDA.txt

apport information

Revision history for this message
Tovo (tovo) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Tovo (tovo) wrote : IwConfig.txt

apport information

Revision history for this message
Tovo (tovo) wrote : Lspci.txt

apport information

Revision history for this message
Tovo (tovo) wrote : Lsusb.txt

apport information

Revision history for this message
Tovo (tovo) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Tovo (tovo) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Tovo (tovo) wrote : ProcModules.txt

apport information

Revision history for this message
Tovo (tovo) wrote : PulseList.txt

apport information

Revision history for this message
Tovo (tovo) wrote : RfKill.txt

apport information

Revision history for this message
Tovo (tovo) wrote : UdevDb.txt

apport information

Revision history for this message
Tovo (tovo) wrote : UdevLog.txt

apport information

Revision history for this message
Tovo (tovo) wrote : WifiSyslog.txt

apport information

Revision history for this message
Tovo (tovo) wrote : AlsaInfo.txt

apport information

description: updated
Revision history for this message
Tovo (tovo) wrote : BootDmesg.txt

apport information

Revision history for this message
Tovo (tovo) wrote : CRDA.txt

apport information

Revision history for this message
Tovo (tovo) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Tovo (tovo) wrote : IwConfig.txt

apport information

Revision history for this message
Tovo (tovo) wrote : Lspci.txt

apport information

Revision history for this message
Tovo (tovo) wrote : Lsusb.txt

apport information

Revision history for this message
Tovo (tovo) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Tovo (tovo) wrote : ProcEnviron.txt

apport information

Revision history for this message
Tovo (tovo) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Tovo (tovo) wrote : ProcModules.txt

apport information

Revision history for this message
Tovo (tovo) wrote : PulseList.txt

apport information

Revision history for this message
Tovo (tovo) wrote : RfKill.txt

apport information

Revision history for this message
Tovo (tovo) wrote : UdevDb.txt

apport information

Revision history for this message
Tovo (tovo) wrote : UdevLog.txt

apport information

Revision history for this message
Tovo (tovo) wrote : WifiSyslog.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Did this issue start happening after an update/upgrade? Was there a prior kernel version where you were not having this particular problem?

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.0 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.0-rc5-vivid/

Changed in linux (Ubuntu):
importance: Undecided → Medium
status: Confirmed → Incomplete
penalvch (penalvch)
description: updated
tags: added: bios-outdated-f.60
Revision history for this message
Tovo (tovo) wrote : AlsaInfo.txt

apport information

description: updated
Revision history for this message
Tovo (tovo) wrote : BootDmesg.txt

apport information

Revision history for this message
Tovo (tovo) wrote : CRDA.txt

apport information

Revision history for this message
Tovo (tovo) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Tovo (tovo) wrote : IwConfig.txt

apport information

Revision history for this message
Tovo (tovo) wrote : Lspci.txt

apport information

Revision history for this message
Tovo (tovo) wrote : Lsusb.txt

apport information

Revision history for this message
Tovo (tovo) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Tovo (tovo) wrote : ProcEnviron.txt

apport information

Revision history for this message
Tovo (tovo) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Tovo (tovo) wrote : ProcModules.txt

apport information

Revision history for this message
Tovo (tovo) wrote : PulseList.txt

apport information

Revision history for this message
Tovo (tovo) wrote : RfKill.txt

apport information

Revision history for this message
Tovo (tovo) wrote : UdevDb.txt

apport information

Revision history for this message
Tovo (tovo) wrote : UdevLog.txt

apport information

Revision history for this message
Tovo (tovo) wrote : WifiSyslog.txt

apport information

Revision history for this message
Tovo (tovo) wrote :

Apparently, this issue has started after upgrading to 14.04
BTW, I have upgraded the BIOS of one of them (a HP EliteBook 840) to the latest version and the 14.04 up-to-date continues to restart 4 sec after shutting down.
Please find the apport-collect result above (from #70)

Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.