Ubuntu
linux package

BUG: unable to handle kernel paging request at 00007f4eaa03d772

Bug #1435076 reported by Luc Stroobant on 2015-03-22

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	linux (Ubuntu)	Triaged	Medium	Unassigned

Bug Description

Whenever I try to run Virtualbox (vagrant) boxes on my Zbook 14 G2 with Ubuntu 15.04, the system freezes and the only way to unlock it is a hard reset. I tried this with both the Ubuntu Virtualbox package (4.3.24-dfsg-1build1) and the commercial version (4.3.26-98988~Ubuntu~raring), both result in this type of crash.

ProblemType: KernelOops
DistroRelease: Ubuntu 15.04
Package: linux-image-3.19.0-9-generic 3.19.0-9.9
ProcVersionSignature: Ubuntu 3.19.0-9.9-generic 3.19.1
Uname: Linux 3.19.0-9-generic x86_64
Annotation: Your system might become unstablenow and might need to be restarted.
ApportVersion: 2.16.2-0ubuntu4
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: luc 2198 F.... pulseaudio
/dev/snd/controlC1: luc 2198 F.... pulseaudio
Date: Sun Mar 22 21:58:44 2015
DuplicateSignature: BUG: unable to handle kernel paging request at location RIP: 0010:location location 0xffffffffc00010a0
Failure: oops
InstallationDate: Installed on 2015-03-14 (8 days ago)
InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Alpha amd64 (20150306)
MachineType: Hewlett-Packard HP ZBook 14 G2
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.19.0-9-generic root=/dev/mapper/ubuntu--vg-root ro
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions: kerneloops-daemon 0.12+git20090217-3ubuntu8
SourcePackage: linux
Title: BUG: unable to handle kernel paging request at 00007f4eaa03d772
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 02/24/2015
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: M71 Ver. 01.04
dmi.board.name: 2216
dmi.board.vendor: Hewlett-Packard
dmi.board.version: KBC Version 96.54
dmi.chassis.asset.tag: 5CG50946XJ
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnHewlett-Packard:bvrM71Ver.01.04:bd02/24/2015:svnHewlett-Packard:pnHPZBook14G2:pvrA3009FC18303:rvnHewlett-Packard:rn2216:rvrKBCVersion96.54:cvnHewlett-Packard:ct10:cvr:
dmi.product.name: HP ZBook 14 G2
dmi.product.version: A3009FC18303
dmi.sys.vendor: Hewlett-Packard

Tags:

Revision history for this message

Luc Stroobant (lstroobant) wrote on 2015-03-22:

AlsaInfo.txt Edit (38.7 KiB, text/plain; charset="utf-8")
CRDA.txt Edit (238 bytes, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (64.6 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (2.6 KiB, text/plain; charset="utf-8")
IwConfig.txt Edit (616 bytes, text/plain; charset="utf-8")
Lspci.txt Edit (27.7 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (655 bytes, text/plain; charset="utf-8")
OopsText.txt Edit (3.3 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (4.1 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (2.8 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (6.4 KiB, text/plain; charset="utf-8")
RfKill.txt Edit (112 bytes, text/plain; charset="utf-8")
UdevDb.txt Edit (169.2 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (271.3 KiB, text/plain; charset="utf-8")
WifiSyslog.txt Edit (94.8 KiB, text/plain; charset="utf-8")

Apport retracing service (apport) on 2015-03-22

tags:

removed: need-duplicate-check

Revision history for this message

Brad Figg (brad-figg) wrote on 2015-03-22: Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status:	New → Confirmed

Revision history for this message

Joseph Salisbury (jsalisbury) wrote on 2015-03-23:

Did this issue start happening after an update/upgrade? Was there a prior kernel version where you were not having this particular problem?

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.0 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.0-rc5-vivid/

Changed in linux (Ubuntu):
importance:	Undecided → Medium
status:	Confirmed → Incomplete

Revision history for this message

Luc Stroobant (lstroobant) wrote on 2015-03-23:

Crash report with upstream kernel Edit (3.6 KiB, text/plain)

This is a new laptop and I installed it with the Ubuntu Vivid ISO of 6 March. The system has always been crashing since I installed it, so as far as I know the bug was always there. System also crashes with kernel:
Linux zbook 4.0.0-040000rc5-generic #201503230035 SMP Mon Mar 23 04:36:26 UTC 2015 x86_64 x86_64 x86_64 GNU/Linux
I attached the new crash report.

tags:

added: kernel-bug-exists-upstream

Luc Stroobant (lstroobant) on 2015-03-23

Changed in linux (Ubuntu):
status:	Incomplete → Confirmed

Revision history for this message

Joseph Salisbury (jsalisbury) wrote on 2015-04-08:

This issue appears to be an upstream bug, since you tested the latest upstream kernel. Would it be possible for you to open an upstream bug report[0]? That will allow the upstream Developers to examine the issue, and may provide a quicker resolution to the bug.

Please follow the instructions on the wiki page[0]. The first step is to email the appropriate mailing list. If no response is received, then a bug may be opened on bugzilla.kernel.org.

Once this bug is reported upstream, please add the tag: 'kernel-bug-reported-upstream'.

[0] https://wiki.ubuntu.com/Bugs/Upstream/kernel