Random Kernel Panic with Positivo W940TU-TV laptop (Intel ValleyView hardware)

Bug #1431106 reported by Sergio Benjamim
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Medium
Unassigned

Bug Description

I'm having problem with random kernel panic with Intel ValleyView hardware.

I've already test with kernel 3.16, same issue. Tried intel_pstate=disable, same issue.

It does not seems to be a hardware problem, since windows 8.1 works very well.

Positivo Informatica SA
baseboard-product-name: W940TU-TV
baseboard-version : 1.03.09RPO
system-manufacturer : Positivo Informatica SA
system-product-name : W940TU-TV
system-version : 1.03.09RPO
bios-vendor : Desenvolvida por Positivo Informatica SA
bios-version : 5.6.5
bios-release-date : 04/14/2014

00:00.0 Host bridge: Intel Corporation ValleyView SSA-CUnit (rev 0e)
00:02.0 VGA compatible controller: Intel Corporation ValleyView Gen7 (rev 0e)
00:13.0 SATA controller: Intel Corporation ValleyView 6-Port SATA AHCI Controller (rev 0e)
00:14.0 USB controller: Intel Corporation ValleyView USB xHCI Host Controller (rev 0e)
00:1a.0 Encryption controller: Intel Corporation ValleyView SEC (rev 0e)
00:1b.0 Audio device: Intel Corporation ValleyView High Definition Audio Controller (rev 0e)
00:1c.0 PCI bridge: Intel Corporation ValleyView PCI Express Root Port (rev 0e)
00:1c.1 PCI bridge: Intel Corporation ValleyView PCI Express Root Port (rev 0e)
00:1c.2 PCI bridge: Intel Corporation ValleyView PCI Express Root Port (rev 0e)
00:1c.3 PCI bridge: Intel Corporation ValleyView PCI Express Root Port (rev 0e)
00:1f.0 ISA bridge: Intel Corporation ValleyView Power Control Unit (rev 0e)
00:1f.3 SMBus: Intel Corporation ValleyView SMBus Controller (rev 0e)
01:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd. Device 5286 (rev 01)
01:00.2 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8101E/RTL8102E PCI Express Fast Ethernet controller (rev 06)
02:00.0 Network controller: Realtek Semiconductor Co., Ltd. RTL8723BE PCIe Wireless Network Adapter

Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 005: ID 07ca:a857 AVerMedia Technologies, Inc.
Bus 001 Device 004: ID 04f2:b43b Chicony Electronics Co., Ltd
Bus 001 Device 003: ID 058f:6254 Alcor Micro Corp. USB Hub
Bus 001 Device 002: ID 13d3:3410 IMC Networks
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

model name : Intel(R) Celeron(R) CPU N2807 @ 1.58GHz
model name : Intel(R) Celeron(R) CPU N2807 @ 1.58GHz

MemTotal: 3926408 kB

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-46-generic 3.13.0-46.79
ProcVersionSignature: Ubuntu 3.13.0-46.79-generic 3.13.11-ckt15
Uname: Linux 3.13.0-46-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.7
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: josue 1829 F.... pulseaudio
Date: Wed Mar 11 22:24:31 2015
HibernationDevice: RESUME=UUID=4fcd1c9c-2cbd-40e2-a316-7ab5b3b57afa
InstallationDate: Installed on 2015-03-11 (0 days ago)
InstallationMedia: Xubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140723)
MachineType: Positivo Informatica SA W940TU-TV
ProcEnviron:
 LANGUAGE=pt_BR:pt:en
 TERM=xterm
 PATH=(custom, no user)
 LANG=pt_BR.UTF-8
 SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.13.0-46-generic.efi.signed root=UUID=e85d5555-ae02-4a39-ad69-b864d7cdd375 ro quiet splash crashkernel=384M-:128M vt.handoff=7
PulseList:
 Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied
 No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-46-generic N/A
 linux-backports-modules-3.13.0-46-generic N/A
 linux-firmware 1.127.11
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/14/2014
dmi.bios.vendor: Desenvolvida por Positivo Informatica SA
dmi.bios.version: 5.6.5
dmi.board.asset.tag: Tag 12345
dmi.board.name: W940TU-TV
dmi.board.vendor: Positivo Informatica SA
dmi.board.version: 1.03.09RPO
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Positivo Informatica SA
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnDesenvolvidaporPositivoInformaticaSA:bvr5.6.5:bd04/14/2014:svnPositivoInformaticaSA:pnW940TU-TV:pvr1.03.09RPO:rvnPositivoInformaticaSA:rnW940TU-TV:rvr1.03.09RPO:cvnPositivoInformaticaSA:ct10:cvrN/A:
dmi.product.name: W940TU-TV
dmi.product.version: 1.03.09RPO
dmi.sys.vendor: Positivo Informatica SA

Revision history for this message
Sergio Benjamim (sergio-br2) wrote :
Revision history for this message
Sergio Benjamim (sergio-br2) wrote :
Revision history for this message
Sergio Benjamim (sergio-br2) wrote :
Revision history for this message
Sergio Benjamim (sergio-br2) wrote :
Download full text (9.3 KiB)

More detailed hardware info:

00:00.0 Host bridge: Intel Corporation ValleyView SSA-CUnit (rev 0e)
 Subsystem: CLEVO/KAPOK Computer Device 5470
 Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
 Status: Cap- 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
 Latency: 0

00:02.0 VGA compatible controller: Intel Corporation ValleyView Gen7 (rev 0e) (prog-if 00 [VGA controller])
 Subsystem: CLEVO/KAPOK Computer Device 5470
 Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx+
 Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
 Latency: 0
 Interrupt: pin A routed to IRQ 107
 Region 0: Memory at a0000000 (32-bit, non-prefetchable) [size=4M]
 Region 2: Memory at b0000000 (32-bit, prefetchable) [size=256M]
 Region 4: I/O ports at f080 [size=8]
 Expansion ROM at <unassigned> [disabled]
 Capabilities: <access denied>
 Kernel driver in use: i915

00:13.0 SATA controller: Intel Corporation ValleyView 6-Port SATA AHCI Controller (rev 0e) (prog-if 01 [AHCI 1.0])
 Subsystem: CLEVO/KAPOK Computer Device 5470
 Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx+
 Status: Cap+ 66MHz+ UDF- FastB2B+ ParErr- DEVSEL=medium >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
 Latency: 0
 Interrupt: pin A routed to IRQ 104
 Region 0: I/O ports at f070 [size=8]
 Region 1: I/O ports at f060 [size=4]
 Region 2: I/O ports at f050 [size=8]
 Region 3: I/O ports at f040 [size=4]
 Region 4: I/O ports at f020 [size=32]
 Region 5: Memory at a0815000 (32-bit, non-prefetchable) [size=2K]
 Capabilities: <access denied>
 Kernel driver in use: ahci

00:14.0 USB controller: Intel Corporation ValleyView USB xHCI Host Controller (rev 0e) (prog-if 30 [XHCI])
 Subsystem: CLEVO/KAPOK Computer Device 5470
 Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx+
 Status: Cap+ 66MHz- UDF- FastB2B+ ParErr- DEVSEL=medium >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
 Latency: 0
 Interrupt: pin A routed to IRQ 103
 Region 0: Memory at a0800000 (64-bit, non-prefetchable) [size=64K]
 Capabilities: <access denied>
 Kernel driver in use: xhci_hcd

00:1a.0 Encryption controller: Intel Corporation ValleyView SEC (rev 0e)
 Subsystem: CLEVO/KAPOK Computer Device 5470
 Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR+ FastB2B- DisINTx-
 Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
 Latency: 0, Cache Line Size: 64 bytes
 Interrupt: pin A routed to IRQ 255
 Region 0: Memory at a0500000 (32-bit, non-prefetchable) [size=1M]
 Region 1: Memory at a0400000 (32-bit, non-prefetchable) [size=1M]
 Capabilities: <access denied>

00:1b.0 Audio device: Intel Corporation ValleyView High Definition Audio Controller (rev 0e)
 Subsystem: CLEVO/KAPOK Computer Device 5470
 Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx+
 Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >...

Read more...

description: updated
summary: - Random Kernel Panic with Intel ValleyView hardware
+ Random Kernel Panic with Positivo W940TU-TV laptop (Intel ValleyView
+ hardware)
Revision history for this message
Brad Figg (brad-figg) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
Revision history for this message
Sergio Benjamim (sergio-br2) wrote :

Same issue with 3.19, black screen without info, it just froze.

Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.0 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.0-rc4-vivid/

Changed in linux (Ubuntu):
importance: Undecided → Medium
tags: added: kernel-da-key
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