Asus X200MA Black Screen with Kernel 3.13.0-45 and -46

Bug #1427646 reported by Keith Brown
32
This bug affects 6 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Medium
Unassigned

Bug Description

I also use an Asus X200MA with Ubuntu 14.04 and have had the same issue i.e. a black screen since the update from 3.13.0-40 to 3.13.0-45. The update to 3.13.0-46 didn't help so I'm back to using 3.13.0-40.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-40-generic 3.13.0-40.69
ProcVersionSignature: Ubuntu 3.13.0-40.69-generic 3.13.11.10
Uname: Linux 3.13.0-40-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.7
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: keith 1868 F.... pulseaudio
CurrentDesktop: Unity
Date: Tue Mar 3 12:42:53 2015
HibernationDevice: RESUME=UUID=1548f566-1957-44c3-9f27-50f04de5c14e
InstallationDate: Installed on 2014-12-09 (83 days ago)
InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 003: ID 05e3:0608 Genesys Logic, Inc. USB-2.0 4-Port HUB
 Bus 001 Device 005: ID 0bda:5603 Realtek Semiconductor Corp.
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: ASUSTeK COMPUTER INC. X200MA
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-40-generic.efi.signed root=UUID=f8c60039-f9d3-42ba-bebe-1d854dfb4d08 ro quiet splash
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-40-generic N/A
 linux-backports-modules-3.13.0-40-generic N/A
 linux-firmware 1.127.11
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 11/13/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: X200MA.504
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: X200MA
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX200MA.504:bd11/13/2014:svnASUSTeKCOMPUTERINC.:pnX200MA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX200MA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: X200MA
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

Revision history for this message
Keith Brown (keith-geoffreybrown) wrote :
penalvch (penalvch)
tags: added: latest-bios-504
Revision history for this message
Brad Figg (brad-figg) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
Revision history for this message
penalvch (penalvch) wrote :

Keith Brown, thank you for reporting this and helping make Ubuntu better. Could you please test the latest upstream kernel available from the very top line at the top of the page (the release names are irrelevant for testing, and please do not test the daily folder) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue.

If the test did not allow you to test to the issue (ex. you couldn't boot into the OS) please make a comment in your report about this, and continue to test the next most recent kernel version until you can test to the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags by clicking on the yellow circle with a black pencil icon, next to the word Tags, located at the bottom of the report description:
kernel-fixed-upstream
kernel-fixed-upstream-3.XY-rcZ

Where XY and Z are numbers corresponding to the kernel version.

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-3.XY-rcZ

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results.

Thank you for your understanding.

description: updated
tags: added: regression-update
Changed in linux (Ubuntu):
importance: Undecided → Medium
status: Confirmed → Incomplete
Revision history for this message
Nathanael Inkson (nathanael-inkson) wrote :

I have this same bug on the same hardware, black screen when it should show the login screen, can here the drums on audio.

Revision history for this message
Stilmant Michael (michael-stilmant) wrote :

Hello,

Just to confirm here that I've black screen after an update.
Laptop is still accessible via SSH.

description: Notebook
    product: X200MA (ASUS-NotebookSKU)
    vendor: ASUSTeK COMPUTER INC.
    version: 1.0
    serial: ECN0CX30854150G
    width: 64 bits
    capabilities: smbios-2.8 dmi-2.7 vsyscall32

*-display
             description: VGA compatible controller
             product: ValleyView Gen7
             vendor: Intel Corporation
             physical id: 2
             bus info: pci@0000:00:02.0
             version: 0e
             width: 32 bits
             clock: 33MHz
             capabilities: pm msi vga_controller bus_master cap_list rom
             configuration: driver=i915 latency=0
             resources: irq:107 memory:d0000000-d03fffff memory:c0000000-cfffffff ioport:f080(size=8)

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
status: Confirmed → Incomplete
Revision history for this message
Stilmant Michael (michael-stilmant) wrote :

Sorry maybe this is requested:

uname -r > 3.13.0-46-generic

Distributor ID: Ubuntu
Description: Ubuntu 14.04.2 LTS
Release: 14.04
Codename: trusty

So I guess we can simply confirm in this case isn't it?

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
penalvch (penalvch) wrote :

Stilmant Michael, it would help immensely if you filed a new report via a terminal:
ubuntu-bug linux

Please feel free to subscribe me to it.

Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Stilmant Michael (michael-stilmant) wrote :

On Christopher request I've started a new bug report
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1446504

Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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