[Dell Precision M3800] suspend/resume failure when lid open/closed [non-free: nvidia]

Bug #1423608 reported by champost
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Low
Unassigned

Bug Description

This bugs symptoms look very similar to others on Launchpad.
Basically the computer (under 14.04 distro) fails to resume after suspending when closing the lid. It happens every now and then and after a week or two EVERY suspend results in a failure to resume. I tried a few different Nvidia drivers (331, 331-updates, X.org) and changed the kernel a few times. I have tried to keep this bug report free from the all the different (and confusing) trials so this bug corresponds to one of the latest kernels (3.16.0-30-generic) and the recommended Nvidia driver.

ProblemType: KernelOops
DistroRelease: Ubuntu 14.04
Package: linux-image-3.16.0-30-generic 3.16.0-30.40~14.04.1
ProcVersionSignature: Ubuntu 3.16.0-30.40~14.04.1-generic 3.16.7-ckt3
Uname: Linux 3.16.0-30-generic x86_64
NonfreeKernelModules: nvidia
Annotation: This occured during a previous suspend and prevented it from resuming properly.
ApportVersion: 2.14.1-0ubuntu3.7
Architecture: amd64
Date: Thu Feb 19 10:01:22 2015
ExecutablePath: /usr/share/apport/apportcheckresume
ExecutableTimestamp: 1423324748
Failure: suspend/resume
InstallationDate: Installed on 2012-04-02 (1052 days ago)
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release amd64 (20111012)
InterpreterPath: /usr/bin/python3.4
ProcCmdline: /usr/bin/python3 /usr/share/apport/apportcheckresume
ProcCwd: /
ProcEnviron:
 TERM=linux
 PATH=(custom, no user)
SourcePackage: linux-lts-utopic
Title: suspend/resume failure [non-free: nvidia]
UpgradeStatus: Upgraded to trusty on 2014-11-06 (105 days ago)
UserGroups:
---
ApportVersion: 2.14.1-0ubuntu3.11
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: aham 2287 F.... pulseaudio
 /dev/snd/controlC1: aham 2287 F.... pulseaudio
 /dev/snd/pcmC1D0c: aham 2287 F...m pulseaudio
 /dev/snd/pcmC1D0p: aham 2287 F...m pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 14.04
EcryptfsInUse: Yes
HibernationDevice: RESUME=UUID=81558bef-b616-4e06-b864-56688bf5b927
InstallationDate: Installed on 2012-04-02 (1148 days ago)
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release amd64 (20111012)
MachineType: Dell Inc. Dell Precision M3800
NonfreeKernelModules: wl
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-52-generic root=UUID=d6596aa5-b90f-4e07-8e4b-f2d0e2cfa261 ro quiet splash
ProcVersionSignature: Ubuntu 3.13.0-52.86-generic 3.13.11-ckt18
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-52-generic N/A
 linux-backports-modules-3.13.0-52-generic N/A
 linux-firmware 1.127.12
Tags: trusty
Uname: Linux 3.13.0-52-generic x86_64
UpgradeStatus: Upgraded to trusty on 2014-11-06 (201 days ago)
UserGroups: adm admin cdrom dialout fuse lpadmin plugdev sambashare vboxusers
_MarkForUpload: True
dmi.bios.date: 12/18/2013
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A02
dmi.board.name: Dell Precision M3800
dmi.board.vendor: Dell Inc.
dmi.board.version: A02
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: Not Specified
dmi.modalias: dmi:bvnDellInc.:bvrA02:bd12/18/2013:svnDellInc.:pnDellPrecisionM3800:pvrA02:rvnDellInc.:rnDellPrecisionM3800:rvrA02:cvnDellInc.:ct8:cvrNotSpecified:
dmi.product.name: Dell Precision M3800
dmi.product.version: A02
dmi.sys.vendor: Dell Inc.

Revision history for this message
champost (champak-br) wrote :
Revision history for this message
penalvch (penalvch) wrote :

champost, thank you for reporting this and helping make Ubuntu better. Could you please execute the following command, as it will automatically gather debugging information, in a terminal:
apport-collect 1423608

affects: linux-lts-utopic (Ubuntu) → linux (Ubuntu)
Changed in linux (Ubuntu):
importance: Undecided → Low
status: New → Incomplete
Revision history for this message
champost (champak-br) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected trusty
description: updated
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champost (champak-br) wrote : BootDmesg.txt

apport information

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champost (champak-br) wrote : CRDA.txt

apport information

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champost (champak-br) wrote : CurrentDmesg.txt

apport information

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champost (champak-br) wrote : IwConfig.txt

apport information

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champost (champak-br) wrote : Lspci.txt

apport information

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champost (champak-br) wrote : Lsusb.txt

apport information

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champost (champak-br) wrote : ProcCpuinfo.txt

apport information

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champost (champak-br) wrote : ProcEnviron.txt

apport information

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champost (champak-br) wrote : ProcInterrupts.txt

apport information

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champost (champak-br) wrote : ProcModules.txt

apport information

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champost (champak-br) wrote : PulseList.txt

apport information

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champost (champak-br) wrote : RfKill.txt

apport information

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champost (champak-br) wrote : UdevDb.txt

apport information

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champost (champak-br) wrote : UdevLog.txt

apport information

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champost (champak-br) wrote : WifiSyslog.txt

apport information

description: updated
Revision history for this message
champost (champak-br) wrote : AlsaInfo.txt

apport information

Revision history for this message
champost (champak-br) wrote : BootDmesg.txt

apport information

Revision history for this message
champost (champak-br) wrote : CRDA.txt

apport information

Revision history for this message
champost (champak-br) wrote : CurrentDmesg.txt

apport information

Revision history for this message
champost (champak-br) wrote : IwConfig.txt

apport information

Revision history for this message
champost (champak-br) wrote : Lspci.txt

apport information

Revision history for this message
champost (champak-br) wrote : Lsusb.txt

apport information

Revision history for this message
champost (champak-br) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
champost (champak-br) wrote : ProcEnviron.txt

apport information

Revision history for this message
champost (champak-br) wrote : ProcInterrupts.txt

apport information

Revision history for this message
champost (champak-br) wrote : ProcModules.txt

apport information

Revision history for this message
champost (champak-br) wrote : PulseList.txt

apport information

Revision history for this message
champost (champak-br) wrote : RfKill.txt

apport information

Revision history for this message
champost (champak-br) wrote : UdevDb.txt

apport information

Revision history for this message
champost (champak-br) wrote : UdevLog.txt

apport information

Revision history for this message
champost (champak-br) wrote : WifiSyslog.txt

apport information

Revision history for this message
penalvch (penalvch) wrote :

champost, as per http://www.dell.com/support/home/us/en/19/product-support/product/precision-m3800-workstation/drivers an update to your computer's buggy and outdated BIOS is available (A09). If you update to this following https://help.ubuntu.com/community/BIOSUpdate does it change anything?

If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful. As well, you don't have to create a new bug report.

Once the BIOS is updated, and the information above is provided, then please mark this report Status Confirmed.

Thank you for your understanding.

description: updated
tags: added: bios-outdated-a09
Revision history for this message
Danny van Dyk (danny-van-dyk) wrote :

I find a very similar problem with my XPS 15 (9530), which is virtually identical to the Precision M3800. During
the last two months, resume started to fail with increading frequency. This escalated up to the point that
every resume fails since about a week. A switch from Ubuntu 14.10 to 15.04 did not help with the problem,
neither did a BIOS update to version A08 (most recent version at the time of this post).

Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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