Screen freeze when watching video in VLC

[Prasanna Kumar]

Screen freezes when I watch video in VLC media player. Moving mouse is of no use and Ctrl + Alt + T short cut does not launch terminal. But I Could hear the audio even after screen freeze.

If I press Ctrl + Alt + F1 and wait for several minutes switches to console. Then switching to GUI brings back the screen and I am able to work as usual.

ProblemType: Bug
DistroRelease: Ubuntu 14.10
Package: linux-image-3.16.0-30-generic 3.16.0-30.40
ProcVersionSignature: Ubuntu 3.16.0-30.40-generic 3.16.7-ckt3
Uname: Linux 3.16.0-30-generic x86_64
ApportVersion: 2.14.7-0ubuntu8.1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: prasanna 2562 F.... pulseaudio
CurrentDesktop: Unity
Date: Sun Feb 8 18:51:57 2015
HibernationDevice: RESUME=UUID=0af44a95-238c-498a-88f2-425c00e1c9a6
InstallationDate: Installed on 2014-12-15 (54 days ago)
InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Release amd64 (20141022.1)
MachineType: LENOVO 24663C1
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-30-generic root=UUID=0155df5a-b3ef-4cff-bf83-c45841ac9ed0 ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.16.0-30-generic N/A
 linux-backports-modules-3.16.0-30-generic N/A
 linux-firmware 1.138.1
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/26/2012
dmi.bios.vendor: LENOVO
dmi.bios.version: G3ET90WW(2.50)
dmi.board.asset.tag: Not Available
dmi.board.name: 24663C1
dmi.board.vendor: LENOVO
dmi.board.version: Not Defined
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias: dmi:bvnLENOVO:bvrG3ET90WW(2.50):bd12/26/2012:svnLENOVO:pn24663C1:pvrThinkPadL430:rvnLENOVO:rn24663C1:rvrNotDefined:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.name: 24663C1
dmi.product.version: ThinkPad L430
dmi.sys.vendor: LENOVO

[Brad Figg (brad-figg)]

This change was made by a bot.

[Prasanna Kumar (prasannatsmkumar)]

This is not a bug in VLC, it just triggers the code path within ther kernel which causes the issue. Looking at the kernel OOPS it can be confirmed that the problem is within the kernel (intel graphics driver code). Please change the package back to Linux from VLC.

[Prasanna Kumar (prasannatsmkumar)]

As the bug is in the kernel changing the packge to linux from VLC.

[Raj Amal (raj-amalw)]

I too faced the same issue now in my Lenovo Y510p running Ubuntu 14.10 64bit.
No keys work only I can hear the audio. I force shutdown to get back my laptop to work.

[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.19 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.19-vivid/

[Prasanna Kumar (prasannatsmkumar)]

I have installed linux 3.19. The bug occurs at random time and I am not sure when I will be able to reproduce it. I will test and get back at the latest.

[Prasanna Kumar (prasannatsmkumar)]

I was able to reproduce the bug with linux 3.19 kernel. Copied the OOPS below

[ 91.912027] ------------[ cut here ]------------
[ 91.912074] WARNING: CPU: 1 PID: 0 at /home/kernel/COD/linux/drivers/gpu/drm/i915/intel_display.c:9713 intel_check_page_flip+0xe6/0xf0 [i915]()
[ 91.912075] Kicking stuck page flip: queued at 4781, now 4786
[ 91.912076] Modules linked in: xt_CHECKSUM(E) iptable_mangle(E) ipt_MASQUERADE(E) nf_nat_masquerade_ipv4(E) iptable_nat(E) nf_conntrack_ipv4(E) nf_defrag_ipv4(E) nf_nat_ipv4(E) nf_nat(E) nf_conntrack(E) xt_tcpudp(E) bridge(E) stp(E) llc(E) iptable_filter(E) ip_tables(E) x_tables(E) ctr(E) ccm(E) uvcvideo(E) intel_rapl(E) iosf_mbi(E) videobuf2_vmalloc(E) videobuf2_memops(E) videobuf2_core(E) x86_pkg_temp_thermal(E) intel_powerclamp(E) v4l2_common(E) coretemp(E) arc4(E) videodev(E) rtl8192ce(E) snd_hda_codec_hdmi(E) media(E) rtl_pci(E) kvm_intel(E) snd_hda_codec_realtek(E) btusb(E) bnep(E) kvm(E) rtl8192c_common(E) snd_hda_codec_generic(E) snd_hda_intel(E) rtlwifi(E) mac80211(E) snd_hda_controller(E) i915(E) rfcomm(E) snd_hda_codec(E) crct10dif_pclmul(E) snd_hwdep(E) bluetooth(E) cfg80211(E) snd_pcm(E)
[ 91.912094] thinkpad_acpi(E) crc32_pclmul(E) ghash_clmulni_intel(E) nvram(E) snd_seq_midi(E) snd_seq_midi_event(E) snd_rawmidi(E) aesni_intel(E) drm_kms_helper(E) aes_x86_64(E) joydev(E) drm(E) snd_seq(E) lrw(E) gf128mul(E) glue_helper(E) serio_raw(E) rtsx_pci_ms(E) mei_me(E) ablk_helper(E) memstick(E) snd_seq_device(E) cryptd(E) snd_timer(E) snd(E) mei(E) wmi(E) i2c_algo_bit(E) lpc_ich(E) shpchp(E) soundcore(E) video(E) mac_hid(E) parport_pc(E) ppdev(E) lp(E) parport(E) binfmt_misc(E) rtsx_pci_sdmmc(E) psmouse(E) ahci(E) libahci(E) r8169(E) mii(E) rtsx_pci(E)
[ 91.912114] CPU: 1 PID: 0 Comm: swapper/1 Tainted: G E 3.19.0-031900-generic #201502091451
[ 91.912115] Hardware name: LENOVO 24663C1/24663C1, BIOS G3ET90WW(2.50) 12/26/2012
[ 91.912116] 00000000000025f1 ffff88011f243d28 ffffffff817c4c00 0000000000000007
[ 91.912118] ffff88011f243d78 ffff88011f243d68 ffffffff81076e87 000000000b4c2000
[ 91.912120] ffff8800beb80000 ffff880119ce19a8 ffff880119ce1800 0000000000000000
[ 91.912122] Call Trace:
[ 91.912123] <IRQ> [<ffffffff817c4c00>] dump_stack+0x45/0x57
[ 91.912130] [<ffffffff81076e87>] warn_slowpath_common+0x97/0xe0
[ 91.912132] [<ffffffff81076f86>] warn_slowpath_fmt+0x46/0x50
[ 91.912146] [<ffffffffc06fc8a6>] intel_check_page_flip+0xe6/0xf0 [i915]
[ 91.912157] [<ffffffffc06c50ae>] ivb_display_irq_handler+0xae/0x190 [i915]
[ 91.912168] [<ffffffffc06c73b8>] ironlake_irq_handler+0x258/0x2c0 [i915]
[ 91.912171] [<ffffffff810ce4cd>] handle_irq_event_percpu+0x5d/0x1e0
[ 91.912173] [<ffffffff810ce698>] handle_irq_event+0x48/0x70
[ 91.912174] [<ffffffff810d171f>] handle_edge_irq+0x7f/0x120
[ 91.912176] [<ffffffff810178a2>] handle_irq+0x22/0x40
[ 91.912178] [<ffffffff817d4e4c>] do_IRQ+0x5c/0x110
[ 91.912180] [<ffffffff817d2cad>] common_interrupt+0x6d/0x6d
[ 91.912181] <EOI> [<ffffffff810d7575>] ? rcu_nocb_kthread+0xf5/0x190
[ 91.912186] [<ffffffff8165a084>] ? cpuidle_enter_state+0x74/0x190
[ 91.912187] [<ffffffff8165a06f>] ? cpuidle_ent...

[Prasanna Kumar (prasannatsmkumar)]

apport information

[Prasanna Kumar (prasannatsmkumar)]

apport information

[Prasanna Kumar (prasannatsmkumar)]

https://bugzilla.kernel.org/show_bug.cgi?id=64431#c24 has the same stack trace. Will try to check this weekend if the bug is fixed in drm-intel-nightly branch.

If a .deb is available for that kernel I can use it directly which may speed up my testing.

[penalvch (penalvch)]

Prasanna Kumar, as per http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-l-series-laptops/thinkpad-l430 an update to your computer's buggy and outdated BIOS is available (2.63). If you update to this following https://help.ubuntu.com/community/BIOSUpdate does it change anything?

If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful. As well, you don't have to create a new bug report.

Once the BIOS is updated, and the information above is provided, then please mark this report Status Confirmed.

Thank you for your understanding.

[Prasanna Kumar (prasannatsmkumar)]

I have updated my BIOS. Will check and report back whether the issue is still present.

[cohomolg (cohomolg)]

I ran into the same incident on my Lenovo E450 laptop.

Distro: Ubuntu 13.10 (saucy)
Uname: 3.11.0-26-generic
CPU Model: Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz

---------------------------------------------------------------------------------
$ sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
J5ET44WW (1.15 )
03/12/2015
---------------------------------------------------------------------------------

If there's any ongoing workaround regarding this issue, I would like to be notified.

[penalvch (penalvch)]

cohomolg, Saucy has been EOL since July 17, 2014. For more on this, please see https://wiki.ubuntu.com/Releases .

If you are having an issue on a supported release, please file a new report in it via a terminal:
ubuntu-bug linux

Please feel free to subscribe me to it.

[Art Pina (pinaart)]

ubuntu 16.04 LTS 16 GB RAM, i7-5820K CPU@3.30GHzx12, GeForce GT 730/PCIe/SSE2, 64-bit, 2 TB HDD
Rebooted, but it recurred. Used Ctl-Alt-F1 to switch to console to VLC 2.2.4 was still running.
Sometimes it resumes.
Previous comments state mainline kernel v3.19 fault.
I am running: Linux cs1 4.4.0-36-generic #55-Ubuntu SMP Thu Aug 11 18:01:55 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux
Could it be my Nvidia graphics card driver from Nvidia?
I'm going to try the purge and install nvidia-364 I found on the web to fix Nvidia problems to see if that takes care of this.

[penalvch (penalvch)]

Art Pina, it will help immensely if you filed a new report with the Ubuntu repository kernel (not mainline/upstream) via a terminal:
ubuntu-bug linux

Please feel free to subscribe me to it.

For more on why this is helpful, please see https://wiki.ubuntu.com/ReportingBugs.

[James Wilson (jameswilson19906)]

You can also watch Netflix OTT platform without freezing your screen for Latest shows you can visit https://streamingpit.com/channels/netflix/july-2022-netflix-upcoming-releases/