[Samsung NP-R580-JS03PL] Unable to enter password to decrypt drive

[freeman]

I'm unable to enter password to decrypt drive.

ProblemType: Bug
DistroRelease: Ubuntu 14.10
Package: linux-image-3.16.0-29-generic 3.16.0-29.39
ProcVersionSignature: Ubuntu 3.16.0-29.39-generic 3.16.7-ckt2
Uname: Linux 3.16.0-29-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 2.14.7-0ubuntu8.1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: freeman 3300 F.... pulseaudio
 /dev/snd/pcmC0D0p: freeman 3300 F...m pulseaudio
 /dev/snd/controlC0: freeman 3300 F.... pulseaudio
CurrentDesktop: Unity
Date: Tue Jan 27 08:30:37 2015
HibernationDevice: RESUME=UUID=b3d4e7fd-790b-42ef-aaf5-921dac598b5d
InstallationDate: Installed on 2014-07-23 (187 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
MachineType: SAMSUNG ELECTRONICS CO., LTD. R580
ProcFB:

ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.16.0-29-generic root=/dev/mapper/ubuntu--vg-root ro recovery nomodeset
RelatedPackageVersions:
 linux-restricted-modules-3.16.0-29-generic N/A
 linux-backports-modules-3.16.0-29-generic N/A
 linux-firmware 1.141-0~128~ubuntu14.10.1
SourcePackage: linux
UpgradeStatus: Upgraded to utopic on 2014-11-26 (61 days ago)
dmi.bios.date: 12/21/2009
dmi.bios.vendor: Phoenix Technologies Ltd.
dmi.bios.version: 04JB.M014.20091221.hkk
dmi.board.asset.tag: Tag 12345
dmi.board.name: R580
dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.board.version: Not Applicable
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 9
dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnPhoenixTechnologiesLtd.:bvr04JB.M014.20091221.hkk:bd12/21/2009:svnSAMSUNGELECTRONICSCO.,LTD.:pnR580:pvrNotApplicable:rvnSAMSUNGELECTRONICSCO.,LTD.:rnR580:rvrNotApplicable:cvnSAMSUNGELECTRONICSCO.,LTD.:ct9:cvrN/A:
dmi.product.name: R580
dmi.product.version: Not Applicable
dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD.

[Brad Figg (brad-figg)]

This change was made by a bot.

[penalvch (penalvch)]

freeman, thank you for reporting this and helping make Ubuntu better. Could you please provide the full computer model as noted on the sticker of the computer itself (not from the Bug Description)?

[freeman (wielki-freeman)]

I have:
Notebook 15,6" Samsung
R580 i5-430M/4096/500/DVD-RW/7HP
MODEL CODE: NP-R5800-J503PL

my own additional upgrade:
* CT256MX100SSD1

[penalvch (penalvch)]

freeman, as per http://www.samsung.com/pl/support/model/NP-R580-JS03PL an update to your computer's buggy and outdated BIOS is available (11JB). If you update to this following https://help.ubuntu.com/community/BIOSUpdate does it change anything? If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful. As well, you don't have to create a new bug report.

Once the BIOS is updated, and the information above is provided, then please mark this report Status Confirmed.

Thank you for your understanding.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]