hama uzzano keyboard do not work properly

[paumarc]

Hello

 I recently tried to use a hama uzzano keyboard on ubuntu 14.10. This is a wireless keyboard. Some times starts working and then suddenly stops, but mostly it does not work.

 i looked if it was recognized and it is:

lsusb:

pau@traveller:~$ lsusb
Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 003: ID 04ca:7012 Lite-On Technology Corp.
Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 003: ID 0930:021d Toshiba Corp.
Bus 003 Device 008: ID 04d9:a01c Holtek Semiconductor, Inc.
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

and

dmesg | grep usb (partial)

[ 8974.179356] input: HOLTEK Wireless USB Device as /devices/pci0000:00/0000:00:14.0/usb3/3-1/3-1:1.0/0003:04D9:A01C.000D/input/input29
[ 8974.179587] hid-generic 0003:04D9:A01C.000D: input,hidraw0: USB HID v1.10 Keyboard [HOLTEK Wireless USB Device] on usb-0000:00:14.0-1/input0
[ 8974.191755] input: HOLTEK Wireless USB Device as /devices/pci0000:00/0000:00:14.0/usb3/3-1/3-1:1.1/0003:04D9:A01C.000E/input/input30
[ 8974.192062] hid-generic 0003:04D9:A01C.000E: input,hidraw1: USB HID v1.10 Mouse [HOLTEK Wireless USB Device] on usb-0000:00:14.0-1/input1

i tried to solve the problem as it is explained here

http://askubuntu.com/questions/160329/usb-keyboard-works-occasionally

but it did not works. What can i do, i suppose this is a bug, do you need extra information?

(it works with windows)

thanks
---
ApportVersion: 2.17.2-0ubuntu1.1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: pau 1280 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 15.04
HibernationDevice: RESUME=UUID=9851a310-6e1c-4a16-878f-a11229fe078f
InstallationDate: Installed on 2015-02-10 (102 days ago)
InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
MachineType: TOSHIBA SATELLITE C855-280
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-18-generic root=UUID=f42474bc-40ff-4e65-bd9d-4b283801f390 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.19.0-18.18-generic 3.19.6
RelatedPackageVersions:
 linux-restricted-modules-3.19.0-18-generic N/A
 linux-backports-modules-3.19.0-18-generic N/A
 linux-firmware 1.143.1
Tags: vivid
Uname: Linux 3.19.0-18-generic x86_64
UpgradeStatus: Upgraded to vivid on 2015-04-24 (30 days ago)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 07/17/2013
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: 6.70
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: PLCSF8
dmi.board.vendor: Intel
dmi.board.version: Type2 - Board Version
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: OEM Chassis Manufacturer
dmi.chassis.version: OEM Chassis Version
dmi.modalias: dmi:bvnInsydeCorp.:bvr6.70:bd07/17/2013:svnTOSHIBA:pnSATELLITEC855-280:pvrPSCBWE-0D400MCE:rvnIntel:rnPLCSF8:rvrType2-BoardVersion:cvnOEMChassisManufacturer:ct10:cvrOEMChassisVersion:
dmi.product.name: SATELLITE C855-280
dmi.product.version: PSCBWE-0D400MCE
dmi.sys.vendor: TOSHIBA

[Brad Figg (brad-figg)]

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1408118

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.19 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.19-rc3-vivid/

[paumarc (paumarc)]

Hello

 I tried to install the kernel that you request but i did something wrong, is the first time that i'm install a kernel.

My computer is a Intel® Core™ i3-3120M CPU @ 2.50GHz × 4 with 64 bits the graphic card is a Intel® Ivybridge Mobile

can you tell me what to install? now i have panic

thanks

[paumarc (paumarc)]

i wanted to sayy kernel panic

[Joseph Salisbury (jsalisbury)]

You just need to install the .deb package from a terminal with "dpkg -i" then reboot. Are you getting the panic after booting the 3.19-rc3 kernel? If so, it may be a new bug there.

It might also be worthwile testing the latest upstream 3.16 kernel, which can be downloaded from:
http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.16.7-ckt3-utopic/

It can also be install with dpkg -i like:

sudo dpkg -i linux-image-3.16.7-031607-generic_3.16.7-031607.201412191035_amd64.deb

[paumarc (paumarc)]

ok

 should i also install the linux headers package?, i think i had a kernel panic because I installed the i386 package, my mistake.

how i do unistall the previouslly installed packages?

[Joseph Salisbury (jsalisbury)]

No need to install the -headers package.

You can uninstall prior packages with the command: 'sudo dpkg --purge PACKAGE_NAME'

[paumarc (paumarc)]

keep having a kernel panic after installing the new kernnel

[Joseph Salisbury (jsalisbury)]

Does the kernel panic stop happening if you remover the 3.19-rc3 kernel?

[paumarc (paumarc)]

Hi

 ok, now i solved all the problems i had whith the kernels, i back to

uname -a
Linux traveller 3.16.7-031607-generic #201412191035 SMP Fri Dec 19 10:36:57 UTC 2014 x86_64 x86_64 x86_64 GNU/Linux

now i will install 3.19-rc kernel again to be sure that i did everithing right

[paumarc (paumarc)]

So,

 Now i have 3.19-rc kernel working and the keyboard do not gives any signal of live

Linux traveller 3.19.0-031900rc3-generic #201501060135 SMP Tue Jan 6 01:36:59 UTC 2015 x86_64 x86_64 x86_64 GNU/Linux

Bus 004 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 004 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 003: ID 04ca:7012 Lite-On Technology Corp.
Bus 003 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 003: ID 0930:021d Toshiba Corp.
Bus 001 Device 004: ID 04d9:a01c Holtek Semiconductor, Inc.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

[Joseph Salisbury (jsalisbury)]

It sounds like the keyboard is not working, but did the kernel panics stop happening?

[paumarc (paumarc)]

Yes, the kernel panic stop happening, as i suspected i installed a wrong version. I'm sorry for the inconveniences

[Joseph Salisbury (jsalisbury)]

This issue appears to be an upstream bug, since you tested the latest upstream kernel. Would it be possible for you to open an upstream bug report[0]? That will allow the upstream Developers to examine the issue, and may provide a quicker resolution to the bug.

Please follow the instructions on the wiki page[0]. The first step is to email the appropriate mailing list. If no response is received, then a bug may be opened on bugzilla.kernel.org.

Once this bug is reported upstream, please add the tag: 'kernel-bug-reported-upstream'.

[0] https://wiki.ubuntu.com/Bugs/Upstream/kernel

[Joseph Salisbury (jsalisbury)]

Also, can you attach the apport data per comment #1? This will provide some details of the hardware.

[paumarc (paumarc)]

pau@traveller:~$ lsusb
Bus 004 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 004 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 004: ID 04ca:7012 Lite-On Technology Corp.
Bus 003 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 003: ID 0930:021d Toshiba Corp.
Bus 001 Device 002: ID 04d9:a01c Holtek Semiconductor, Inc.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
pau@traveller:~$

pau@traveller:~$ dmesg | grep usb
[ 0.853148] usbcore: registered new interface driver usbfs
[ 0.853156] usbcore: registered new interface driver hub
[ 0.853175] usbcore: registered new device driver usb
[ 1.319604] usb usb1: New USB device found, idVendor=1d6b, idProduct=0002
[ 1.319606] usb usb1: New USB device strings: Mfr=3, Product=2, SerialNumber=1
[ 1.319607] usb usb1: Product: xHCI Host Controller
[ 1.319609] usb usb1: Manufacturer: Linux 3.19.0-031900rc3-generic xhci-hcd
[ 1.319610] usb usb1: SerialNumber: 0000:00:14.0
[ 1.320039] usb usb2: New USB device found, idVendor=1d6b, idProduct=0003
[ 1.320041] usb usb2: New USB device strings: Mfr=3, Product=2, SerialNumber=1
[ 1.320042] usb usb2: Product: xHCI Host Controller
[ 1.320044] usb usb2: Manufacturer: Linux 3.19.0-031900rc3-generic xhci-hcd
[ 1.320045] usb usb2: SerialNumber: 0000:00:14.0
[ 1.333879] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002
[ 1.333881] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1
[ 1.333882] usb usb3: Product: EHCI Host Controller
[ 1.333884] usb usb3: Manufacturer: Linux 3.19.0-031900rc3-generic ehci_hcd
[ 1.333885] usb usb3: SerialNumber: 0000:00:1a.0
[ 1.349950] usb usb4: New USB device found, idVendor=1d6b, idProduct=0002
[ 1.349952] usb usb4: New USB device strings: Mfr=3, Product=2, SerialNumber=1
[ 1.349954] usb usb4: Product: EHCI Host Controller
[ 1.349955] usb usb4: Manufacturer: Linux 3.19.0-031900rc3-generic ehci_hcd
[ 1.349957] usb usb4: SerialNumber: 0000:00:1d.0
[ 1.630241] usb 1-1: new low-speed USB device number 2 using xhci_hcd
[ 1.646258] usb 3-1: new high-speed USB device number 2 using ehci-pci
[ 1.662271] usb 4-1: new high-speed USB device number 2 using ehci-pci
[ 1.778824] usb 3-1: New USB device found, idVendor=8087, idProduct=0024
[ 1.778842] usb 3-1: New USB device strings: Mfr=0, Product=0, SerialNumber=0
[ 1.794836] usb 4-1: New USB device found, idVendor=8087, idProduct=0024
[ 1.794842] usb 4-1: New USB device strings: Mfr=0, Product=0, SerialNumber=0
[ 1.826097] usb 1-1: New USB device found, idVendor=04d9, idProduct=a01c
[ 1.826103] usb 1-1: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 1.826120] usb 1-1: Product: Wireless USB Device
[ 1.826121] usb 1-1: Manufacturer: HOLTEK
[ 1.826227] usb 1-1: ep 0x81 - rounding interval to 64 microframes, ep desc says 80 microframes
[ 1.826232] usb 1-1: ep 0x82 - rounding interval to 64 microframes, ep desc says 80 microframes
[ 1.8...

[paumarc (paumarc)]

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