Reproducible Intel GPU hang on loading page in Firefox

Bug #1404826 reported by That Guy
12
This bug affects 2 people
Affects Status Importance Assigned to Milestone
elementary OS
New
Undecided
Unassigned

Bug Description

Screen blanks out when trying to view a page in Firefox. Happened randomly a few minutes ago and I can recreate it just by opening firefox again. Nothing wakes the screen (laptop and external) and I have to hard reset every time.

ProblemType: Bug
DistroRelease: elementary OS 0.3
Package: elementary-desktop 1.352+396~ubuntu0.3.1 [origin: LP-PPA-elementary-os-daily]
ProcVersionSignature: Ubuntu 3.13.0-43.72-generic 3.13.11.11
Uname: Linux 3.13.0-43-generic i686
ApportVersion: 2.14.1-0ubuntu3.6
Architecture: i386
CrashDB: elementary_meta
CurrentDesktop: Pantheon
Date: Mon Dec 22 19:34:55 2014
EcryptfsInUse: Yes
InstallationDate: Installed on 2014-12-21 (0 days ago)
InstallationMedia: elementary OS 0.3 "Freya" - Daily i386 (20140810)
ProcEnviron:
 LANGUAGE=en_AU:en
 PATH=(custom, no username)
 XDG_RUNTIME_DIR=<set>
 LANG=en_AU.UTF-8
 SHELL=/bin/bash
SourcePackage: elementary-meta
SuspiciousXErrors:

ThirdParty: True
UpgradeStatus: No upgrade log present (probably fresh install)
---
ApportVersion: 2.14.1-0ubuntu3.6
Architecture: i386
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: user 1645 F.... pulseaudio
CurrentDesktop: Pantheon
DistroRelease: elementary OS 0.3
EcryptfsInUse: Yes
InstallationDate: Installed on 2014-12-21 (1 days ago)
InstallationMedia: elementary OS 0.3 "Freya" - Daily i386 (20140810)
MachineType: Acer TravelMate 6592
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-43-generic root=UUID=193b33ab-12d6-4c76-8360-9ba7b8572096 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.13.0-43.72-generic 3.13.11.11
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-43-generic N/A
 linux-backports-modules-3.13.0-43-generic N/A
 linux-firmware 1.127.10
Tags: freya
Uname: Linux 3.13.0-43-generic i686
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 10/19/07
dmi.bios.vendor: Acer
dmi.bios.version: V1.36
dmi.board.name: TravelMate 6592
dmi.board.vendor: Acer
dmi.board.version: Not Applicable
dmi.chassis.type: 1
dmi.chassis.vendor: Acer
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnAcer:bvrV1.36:bd10/19/07:svnAcer:pnTravelMate6592:pvrPSMBOU-1234567:rvnAcer:rnTravelMate6592:rvrNotApplicable:cvnAcer:ct1:cvrN/A:
dmi.product.name: TravelMate 6592
dmi.product.version: PSMBOU-1234567
dmi.sys.vendor: Acer

Revision history for this message
That Guy (anewaccountnumber) wrote :
summary: - Screen blanks out when loading a page in Firefox
+ Reproducible GPU hang on loading a page in Firefox
Revision history for this message
Sergey "Shnatsel" Davidoff (shnatsel) wrote : Re: Reproducible GPU hang on loading a page in Firefox

Thanks for the detailed bug report! The dump you attached indicates a GPU hang. We use pristine graphics stack as supplied by Ubuntu, so that's a bug in Ubuntu. Marking affected.

The dump specifically mentions this:
[drm] GPU crash dump saved to /sys/class/drm/card0/error
[drm] GPU hangs can indicate a bug anywhere in the entire gfx stack, including userspace.
[drm] Please file a _new_ bug report on bugs.freedesktop.org against DRI -> DRM/Intel
[drm] drm/i915 developers can then reassign to the right component if it's not a kernel issue.
[drm] The gpu crash dump is required to analyze gpu hangs, so please always attach it.

So could you also report this bug to Intel developers at https://bugs.freedesktop.org/enter_bug.cgi?product=DRI ?
You might want to attach the auto-generated Dependencies.txt as seen above to that bug report as well.
Thanks in advance!

tags: added: kernel-bug
Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1404826

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
tags: added: trusty
Revision history for this message
That Guy (anewaccountnumber) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected
description: updated
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That Guy (anewaccountnumber) wrote : BootDmesg.txt

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That Guy (anewaccountnumber) wrote : CRDA.txt

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That Guy (anewaccountnumber) wrote : CurrentDmesg.txt

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That Guy (anewaccountnumber) wrote : IwConfig.txt

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That Guy (anewaccountnumber) wrote : Lspci.txt

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That Guy (anewaccountnumber) wrote : Lsusb.txt

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That Guy (anewaccountnumber) wrote : PccardctlIdent.txt

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That Guy (anewaccountnumber) wrote : PccardctlStatus.txt

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That Guy (anewaccountnumber) wrote : ProcCpuinfo.txt

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That Guy (anewaccountnumber) wrote : ProcEnviron.txt

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That Guy (anewaccountnumber) wrote : ProcInterrupts.txt

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That Guy (anewaccountnumber) wrote : ProcModules.txt

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That Guy (anewaccountnumber) wrote : PulseList.txt

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That Guy (anewaccountnumber) wrote : RfKill.txt

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That Guy (anewaccountnumber) wrote : UdevDb.txt

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That Guy (anewaccountnumber) wrote : UdevLog.txt

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That Guy (anewaccountnumber) wrote : WifiSyslog.txt

apport information

summary: - Reproducible GPU hang on loading a page in Firefox
+ Reproducible Intel GPU hang on loading page in Firefox
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Changed in linux (Ubuntu):
status: Confirmed → New
Revision history for this message
Brad Figg (brad-figg) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in libdrm (Ubuntu):
status: New → Confirmed
Timo Aaltonen (tjaalton)
affects: libdrm (Ubuntu) → xserver-xorg-video-intel (Ubuntu)
penalvch (penalvch)
no longer affects: xserver-xorg-video-intel (Ubuntu)
no longer affects: linux (Ubuntu)
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