10de:11fc [Dell Precision M4800] Screen does not wake up after sleep

Bug #1400235 reported by Marius B. Kotsbak
10
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Medium
Unassigned

Bug Description

When the laptop is either set to sleep by entering Fn-F1 or by timeout, the screen is black after waking it up again (using the power button, it does not wake by mousepad movement or key presses).

In earlier Ubuntu versions (14.04), a workaround was to enter a terminal console by hitting CTRL-ALT-F1, CTRL-ALT-F7, but that does not seem to work anymore.

The problem is is present in todays (2014-12-8) Vivid daily image (booted with "nomodeset", but not done any configuration of the screen).

ProblemType: Bug
DistroRelease: Ubuntu 15.04
Package: xorg 1:7.7+7ubuntu2
ProcVersionSignature: Ubuntu 3.16.0-25.33-generic 3.16.7
Uname: Linux 3.16.0-25-generic x86_64
.tmp.unity.support.test.1:

ApportVersion: 2.14.7-0ubuntu10
Architecture: amd64
CasperVersion: 1.346
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
CurrentDesktop: Unity
Date: Mon Dec 8 08:28:24 2014
DistUpgraded: Fresh install
DistroCodename: vivid
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, including running git bisection searches
GraphicsCard:
 NVIDIA Corporation GK106GLM [Quadro K2100M] [10de:11fc] (rev a1) (prog-if 00 [VGA controller])
   Subsystem: Dell Device [1028:05cc]
LiveMediaBuild: Ubuntu 15.04 "Vivid Vervet" - Alpha amd64 (20141207)
MachineType: Dell Inc. Precision M4800
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/casper/vmlinuz.efi file=/cdrom/preseed/username.seed boot=casper quiet splash nomodeset --
Renderer: Software
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/26/2014
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A09
dmi.board.name: 077KCT
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA09:bd06/26/2014:svnDellInc.:pnPrecisionM4800:pvr01:rvnDellInc.:rn077KCT:rvrA00:cvnDellInc.:ct9:cvr:
dmi.product.name: Precision M4800
dmi.product.version: 01
dmi.sys.vendor: Dell Inc.
version.compiz: compiz 1:0.9.12.0+15.04.20141120-0ubuntu3
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.58-2
version.libgl1-mesa-dri: libgl1-mesa-dri 10.3.2-0ubuntu1
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 10.3.2-0ubuntu1
version.xserver-xorg-core: xserver-xorg-core 2:1.16.1.901-1ubuntu1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.9.0-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.4.0-2ubuntu2
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.914-1~exp1ubuntu6
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.11-1ubuntu2
xserver.bootTime: Mon Dec 8 08:27:01 2014
xserver.configfile: default
xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:

xserver.version: 2:1.16.1.901-1ubuntu1

$ cat /proc/acpi/wakeup
Device S-state Status Sysfs node
UAR1 S3 *disabled pnp:00:06
RP01 S4 *disabled pci:0000:00:1c.0
PXSX S4 *disabled
RP02 S4 *disabled
PXSX S4 *disabled
RP03 S4 *disabled pci:0000:00:1c.2
PXSX S4 *disabled pci:0000:03:00.0
RP04 S4 *disabled pci:0000:00:1c.3
PXSX S4 *disabled
RP05 S4 *disabled pci:0000:00:1c.4
PXSX S4 *disabled
RP06 S4 *disabled
PXSX S4 *disabled
RP07 S4 *disabled pci:0000:00:1c.6
PXSX S4 *disabled
RP08 S4 *disabled pci:0000:00:1c.7
PXSX S4 *disabled pci:0000:11:00.0
GLAN S4 *enabled pci:0000:00:19.0
EHC1 S3 *enabled pci:0000:00:1d.0
EHC2 S3 *enabled pci:0000:00:1a.0
XHC S4 *enabled pci:0000:00:14.0
HDEF S4 *disabled pci:0000:00:1b.0
TPD4 S4 *disabled
TPD7 S0 *disabled
TPD8 S0 *disabled
PEG0 S4 *disabled pci:0000:00:01.0
PEGP S4 *disabled pci:0000:01:00.0
PEG1 S4 *disabled
PEG2 S4 *disabled
LID0 S3 *enabled platform:PNP0C0D:00
PBTN S3 *enabled platform:PNP0C0C:00

Revision history for this message
Marius B. Kotsbak (mariusko) wrote :
description: updated
penalvch (penalvch)
tags: added: latest-bios-a09 trusty
summary: - [Dell M4800] Screen does not wake up after sleep
+ 10de:11fc [Dell Precision M4800] Screen does not wake up after sleep
Revision history for this message
penalvch (penalvch) wrote :

Marius B. Kotsbak, thank you for reporting this and helping make Ubuntu better. Could you please advise on which NVIDIA driver version you tested specifically, and from what source (Ubuntu repository or nvidia.com)?

Changed in xorg (Ubuntu):
importance: Undecided → Low
status: New → Incomplete
Revision history for this message
Marius B. Kotsbak (mariusko) wrote : BootDmesg.txt

apport information

tags: added: apport-collected reproducible
description: updated
Revision history for this message
Marius B. Kotsbak (mariusko) wrote : BootLog.txt

apport information

Revision history for this message
Marius B. Kotsbak (mariusko) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Marius B. Kotsbak (mariusko) wrote : Dependencies.txt

apport information

Revision history for this message
Marius B. Kotsbak (mariusko) wrote : DpkgLog.txt

apport information

penalvch (penalvch)
no longer affects: nvidia-graphics-drivers-331 (Ubuntu)
Revision history for this message
Marius B. Kotsbak (mariusko) wrote : GconfCompiz.txt

apport information

Revision history for this message
Marius B. Kotsbak (mariusko) wrote : LightdmDisplayLog.txt

apport information

Revision history for this message
Marius B. Kotsbak (mariusko) wrote : LightdmLog.txt

apport information

Revision history for this message
Marius B. Kotsbak (mariusko) wrote : Lspci.txt

apport information

Revision history for this message
Marius B. Kotsbak (mariusko) wrote : Lsusb.txt

apport information

Revision history for this message
Marius B. Kotsbak (mariusko) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Marius B. Kotsbak (mariusko) wrote : ProcInterrupts.txt

apport information

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Marius B. Kotsbak (mariusko) wrote : ProcModules.txt

apport information

Revision history for this message
Marius B. Kotsbak (mariusko) wrote : UdevDb.txt

apport information

Revision history for this message
Marius B. Kotsbak (mariusko) wrote : UdevLog.txt

apport information

Revision history for this message
Marius B. Kotsbak (mariusko) wrote : UnitySupportTest.txt

apport information

Revision history for this message
Marius B. Kotsbak (mariusko) wrote : XorgLog.txt

apport information

Revision history for this message
Marius B. Kotsbak (mariusko) wrote : Xrandr.txt

apport information

Revision history for this message
penalvch (penalvch) wrote :

Marius B. Kotsbak, please do not add any additional bug tasks. If the root cause is found, the package will be reassigned accordingly.

Revision history for this message
Marius B. Kotsbak (mariusko) wrote : xdpyinfo.txt

apport information

Revision history for this message
Marius B. Kotsbak (mariusko) wrote : xserver.devices.txt

apport information

Revision history for this message
Marius B. Kotsbak (mariusko) wrote : xserver.errors.txt

apport information

Revision history for this message
Marius B. Kotsbak (mariusko) wrote :

I am testing with nvidia-331 version 331.89-0ubuntu6 from Vivid now.

Revision history for this message
penalvch (penalvch) wrote :

Marius B. Kotsbak, please do not apport-collect further unless specifically requested to do so.

tags: removed: apport-collected reproducible
description: updated
Changed in xorg (Ubuntu):
status: Incomplete → New
Revision history for this message
penalvch (penalvch) wrote :

Marius B. Kotsbak, could you please make a comment to your results?

Changed in xorg (Ubuntu):
status: New → Incomplete
Revision history for this message
Marius B. Kotsbak (mariusko) wrote :

I am not sure if I am able to get the change to Nvidia driver working running the live CD image.

Revision history for this message
Marius B. Kotsbak (mariusko) wrote :

After update to nvidia-331-updates package version 331.113-0ubuntu0.1, it seems like the problem is solved.

Revision history for this message
penalvch (penalvch) wrote :

Marius B. Kotsbak, this bug report is being closed due to your last comment https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1400235/comments/29 regarding this being fixed with an update. For future reference you can manage the status of your own bugs by clicking on the current status in the yellow line and then choosing a new status in the revealed drop down box. You can learn more about bug statuses at https://wiki.ubuntu.com/Bugs/Status. Thank you again for taking the time to report this bug and helping to make Ubuntu better. Please submit any future bugs you may find.

Changed in xorg (Ubuntu):
status: Incomplete → Invalid
Revision history for this message
Marius B. Kotsbak (mariusko) wrote :

I'm afraid that this bug is not fixed after all. Seems like it fails sometimes, and works other times.

Changed in xorg (Ubuntu):
status: Invalid → New
penalvch (penalvch)
tags: added: bios-outdated-a11
removed: latest-bios-a09
Changed in xorg (Ubuntu):
status: New → Incomplete
Revision history for this message
Marius B. Kotsbak (mariusko) wrote :

$ sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
A11
12/03/2014

I'm not sure yet if it fixed the issue.

Po-Hsu Lin (cypressyew)
Changed in xorg (Ubuntu):
status: Incomplete → New
Revision history for this message
Marius B. Kotsbak (mariusko) wrote :

Issue still present.

Revision history for this message
penalvch (penalvch) wrote :

Marius B. Kotsbak, could you please test the latest upstream kernel available from the very top line at the top of the page (the release names are irrelevant for testing, and please do not test the daily folder) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue.

If the test did not allow you to test to the issue (ex. you couldn't boot into the OS) please make a comment in your report about this, and continue to test the next most recent kernel version until you can test to the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested exactly shown as:
kernel-fixed-upstream-3.19-rc4

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description.

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results. Thank you for your understanding.

tags: added: latest-bios-a11
removed: bios-outdated-a11
affects: xorg (Ubuntu) → linux (Ubuntu)
Changed in linux (Ubuntu):
importance: Low → Medium
status: New → Incomplete
tags: added: kernel-bug-exists-upstream-3.18.3
tags: added: kernel-bug-exists-upstream-3.18.4
removed: kernel-bug-exists-upstream-3.18.3
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
penalvch (penalvch) wrote :

Marius B. Kotsbak, the latest mainline kernel is 3.19-rc6, not 3.18*.

Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Marius B. Kotsbak (mariusko) wrote :

True, but that one was not available for Utopic. Anyway, the Vivid version installed, but same result. It is not even possible to wake it up.

tags: added: kernel-bug-exists-upstream-3.19-rc6
removed: kernel-bug-exists-upstream-3.18.4
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
penalvch (penalvch) wrote :

Marius B. Kotsbak, could you please provide the missing information from https://wiki.ubuntu.com/DebuggingKernelSuspend ?

Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Marius B. Kotsbak (mariusko) wrote :

I already did try the "resume-track" debugging procedure, but it gave nothing, so I guess the problem here is not the resume process, but the turning in screen process.

description: updated
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
Revision history for this message
Marius B. Kotsbak (mariusko) wrote :

This bug disappeared some time in Vivid (but the not able to adjust screen brightness), but now that I upgraded to Wily (15.10), the problem is back.

Changed in linux (Ubuntu):
status: Expired → Confirmed
tags: added: wily
tags: added: latest-bios-a14
removed: latest-bios-a11
Revision history for this message
penalvch (penalvch) wrote :

Marius B. Kotsbak, could you please test the latest mainline kernel (4.3-rc7) and advise to the results?

tags: added: regression-update
removed: trusty vivid
Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Marius B. Kotsbak (mariusko) wrote :

Same issue with 4.2.5-040205-generic.

Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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