[Dell Latitude E7440] ALPS touchpad keeps having state reset

Bug #1396816 reported by James Cohen on 2014-11-26
32
This bug affects 5 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
High
Unassigned

Bug Description

I'm seeing identical issues as described at https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1258837/comments/52 whereby using the touchpad and modifier keys results in the "lost sync" errors.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-40-generic 3.13.0-40.69
ProcVersionSignature: Ubuntu 3.13.0-40.69-generic 3.13.11.10
Uname: Linux 3.13.0-40-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.5
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: jcohen 2146 F.... pulseaudio
 /dev/snd/controlC0: jcohen 2146 F.... pulseaudio
CurrentDesktop: Unity
Date: Wed Nov 26 22:59:20 2014
EcryptfsInUse: Yes
InstallationDate: Installed on 2014-11-20 (6 days ago)
InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
MachineType: Dell Inc. Latitude E7440
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-40-generic root=UUID=d4eb4458-f517-4676-bf0d-27b10510d48a ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-40-generic N/A
 linux-backports-modules-3.13.0-40-generic N/A
 linux-firmware 1.127.8
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/28/2014
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A11
dmi.board.name: 07F3F4
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA11:bd08/28/2014:svnDellInc.:pnLatitudeE7440:pvr01:rvnDellInc.:rn07F3F4:rvrA00:cvnDellInc.:ct9:cvr:
dmi.product.name: Latitude E7440
dmi.product.version: 01
dmi.sys.vendor: Dell Inc.

James Cohen (james-cohen) wrote :

James Cohen, thank you for reporting this and helping make Ubuntu better. Could you please test the latest upstream kernel available from the very top line at the top of the page (the release names are irrelevant for testing, and please do not test the daily folder) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue.

If the test did not allow you to test to the issue (ex. you couldn't boot into the OS) please make a comment in your report about this, and continue to test the next most recent kernel version until you can test to the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested exactly shown as:
kernel-fixed-upstream-3.18-rc6

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description.

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results. Thank you for your understanding.

Changed in linux (Ubuntu):
importance: Undecided → High
status: New → Incomplete
James Cohen (james-cohen) wrote :

Many thanks for your help.

I'm now running 3.18-rc6 and have been unable to replicated the issue so far. Will confirm as fixed if everything remains clear for the next few days.

tags: added: kernel-fixed-upstream kernel-fixed-upstream-3.18-rc6 needs-reverse-bisect
James Cohen (james-cohen) wrote :

confirmed fixed for me

James Cohen, the next step is to fully reverse commit bisect from kernel 3.13 to 3.18-rc6 in order to identify the last bad commit, followed immediately by the first good one. Once this commit has been identified, then it may be reviewed as a candidate for backporting into your release. Could you please do this following https://wiki.ubuntu.com/Kernel/KernelBisection#How_do_I_reverse_bisect_the_upstream_kernel.3F ? Please note, finding adjacent kernel versions is not fully commit bisecting.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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