[Acer Aspire 5536] Ubuntu 14.10 Utopic suspend/resume not working

[Tong Sun]

The Ubuntu 14.10 Utopic suspend/resume is not working for my Laptop. I first tried with the Live CD, on failing that, and thinking that suspend might need some disk to write to for the suspend info, I did a HD installation. But still, suspend/resume is still not working.

On second attempt (after HD installation), I switched to console and close my Laptop lid. It suspended well, as it has always been. On resume, I see the repeating errors of `sda1` "soft reset failure" (or something like that). Minutes later, I start to see all kinds of disk related errors, disk sector writing error, ext4 journal error, etc.

I thus think the reason of `resume` not working is that the HD is not waken up.

This is Acer Aspire AS5536, with XUbuntu 14.10 Utopic.

Any more info that I can provide?

Thanks
---
ApportVersion: 2.14.7-0ubuntu8
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: tong 2395 F.... pulseaudio
 /dev/snd/controlC1: tong 2395 F.... pulseaudio
CurrentDesktop: XFCE
DistroRelease: Ubuntu 14.10
MachineType: Acer Aspire 5536
Package: linux (not installed)
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-23-generic initrd=/boot/initrd.img-3.16.0-23-generic root=UUID=439ff0f7-d3d2-462e-8068-c70327555171 ro
ProcVersionSignature: Ubuntu 3.16.0-23.31-generic 3.16.4
RelatedPackageVersions:
 linux-restricted-modules-3.16.0-23-generic N/A
 linux-backports-modules-3.16.0-23-generic N/A
 linux-firmware 1.138
Tags: utopic utopic
Uname: Linux 3.16.0-23-generic x86_64
UnreportableReason: The report belongs to a package that is not installed.
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm arch audio cdrom crew dialout dip disk fax floppy games guest mail news plugdev sudo tape tty users uucp video voice www-data
_MarkForUpload: True
dmi.bios.date: 02/27/2009
dmi.bios.vendor: Phoenix Technologies LTD
dmi.bios.version: V1.03
dmi.board.name: JV50PU
dmi.board.vendor: Acer
dmi.board.version: Rev
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnPhoenixTechnologiesLTD:bvrV1.03:bd02/27/2009:svnAcer:pnAspire5536:pvr0100:rvnAcer:rnJV50PU:rvrRev:cvnAcer:ct10:cvrN/A:
dmi.product.name: Aspire 5536
dmi.product.version: 0100
dmi.sys.vendor: Acer

[Tong Sun (suntong001)]

Is there any workaround at the moment?

[Filip Sohajek (filip-sohajek-deactivatedaccount)]

Hello,
have you checked disk for errors? Run fsck.
Also please run apport-collect 1395343
Thanks

[Tong Sun (suntong001)]

This is a rarely used computer. I'm sure it is not disk errors, as it never gave any problem before, but failed to wake up the HD instead, each and every time that I tried. I got disk errors on other machines before, so I know what it means. I.e., if it is disk errors, the the error sequence reported above will be entirely different.

No I can't use apport-collect, as it's function is to automatically generate crash reports for debugging. However my machine/SW does not crash, but freeze up entirely.

[penalvch (penalvch)]

Tong Sun, please execute the following command, as it will automatically gather debugging information, in a terminal:
apport-collect 1395343

[prost (prost2736)]

Hi,

   I have the same issue here. My laptop (Dell Latitude E6400) fails to resume from suspend in 14.10. The console has information about one of the CPUs locking up - I can't see any further information as
I can't scroll any further.

I also have Ubuntu 14.04 installed side by side on this laptop and that resumes without any problems.

I have no such problems with resume on another laptop (Dell latitude E6520) with Ubuntu 14.10.

Let me know if it is ok to use apport-collect to send my data.

Thanks,
 Prost.

[penalvch (penalvch)]

prost, thank you for your comment. Unfortunately, this bug report is not scoped to you, your hardware, or your problem. However, so your hardware and problem may be tracked, please file a new report with Ubuntu by executing the following in a terminal while booted into the default Ubuntu kernel (not a mainline one) via:
ubuntu-bug linux

For more on this, please read the official Ubuntu documentation:
Ubuntu Bug Control and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
Ubuntu Kernel Team: https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports
https://wiki.ubuntu.com/Kernel/Policies/DuplicateBugs
Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

As well, please do not announce in this report you created a new bug report.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

[Tong Sun (suntong001)]

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[Tong Sun (suntong001)]

Hi prost,

Despite what Christopher said, I myself believe that we are experiencing the very same issue, as myself also have Ubuntu 14.04 installed side by side on this laptop and that resumes without any problems. To me, the problem is the new Ubuntu 14.10, not some specific HW.

However, we do need to follow the rules or instructions, so please do mention this bug report in your newly opened one, and link back to it here.

@Christopher, the apport-collect report has just been uploaded.

Thanks

[prost (prost2736)]

Hi Tong Sun,

   I have now found at why my laptop wasn't resuming when booted to
Ubuntu 14.10. It turns out that for
some reason my kernel wasn't being updated since I did a beta install.
It was only when I was about to
file a bug report that I found out that my kernel had not been updated
since 3.16.0-09. I hadn't
noticed this as I had been getting updates for other packages. Anyway, I
did a fresh install and
that has solved my problem.

Hope this helps.

Regards,
  Pankaj

On 06/12/14 01:57, Tong Sun wrote:
> Hi prost,
>
> Despite what Christopher said, I myself believe that we are experiencing
> the very same issue, as myself also have Ubuntu 14.04 installed side by
> side on this laptop and that resumes without any problems. To me, the
> problem is the new Ubuntu 14.10, not some specific HW.
>
> However, we do need to follow the rules or instructions, so please do
> mention this bug report in your newly opened one, and link back to it
> here.
>
> @Christopher, the apport-collect report has just been uploaded.
>
> Thanks
>
>
> ** Changed in: linux (Ubuntu)
> Status: Incomplete => Confirmed
>

[Tong Sun (suntong001)]

Hi Christopher,

Thank you very much for the detailed instruction on how to fix the problem. My Acer Aspire AS5536 laptop is now able to suspend/resume, after having the BIOS update.

Sorry for responding late, updating BIOS is something that I never done before. Now I'm very happy.

Thanks again, closing the issue now...

[penalvch (penalvch)]

This is not Fix Released as outlined in https://wiki.ubuntu.com/Bugs/Status .

[Tong Sun (suntong001)]

> My Acer Aspire AS5536 laptop is now able to suspend/resume, after having the BIOS update.

I saw it working with my own eyes but now it is NOT working any more... long story short, after lots of trials and errors, I've now pin pointed when it will not work and when it will --

I found that the suspend/resume will not work, with exactly the previously reported symptom, when the HDMI cable is plugged in to my laptop, that's enough for it not working. Whether I've logged into my Xfce desktop, whether my Ubuntu 14.10 Utopic has recognized such HDMI event, etc, etc, they won't matter. As long as the HDMI cable is plugged in to my laptop, even it is just a freshly booted system without me being logged into my X, the suspend/resume will not work. I wll get the repeating errors of `sda1` "soft reset failure", and HD light is on forever. This is under the latest kernal.

However, if my Ubuntu 14.10 Utopic is booted without the HDMI cable, the suspend/resume will work just fine.

Hope this has dramatically marrowed down the scope of the problem.

$ sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
V1.11
10/22/2009

$ uname -a
Linux salmon 3.16.0-29-generic #39-Ubuntu SMP Mon Dec 15 22:27:29 UTC 2014 x86_64 x86_64 x86_64 GNU/Linux

$ lsb_release -a
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 14.10
Release: 14.10
Codename: utopic

[Brad Figg (brad-figg)]

This change was made by a bot.

[penalvch (penalvch)]

Tong Sun, could you please test the latest upstream kernel available from the very top line at the top of the page (the release names are irrelevant for testing, and please do not test the daily folder) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue.

If the test did not allow you to test to the issue (ex. you couldn't boot into the OS) please make a comment in your report about this, and continue to test the next most recent kernel version until you can test to the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags by clicking on the yellow circle with a black pencil icon, next to the word Tags, located at the bottom of the report description:
kernel-fixed-upstream
kernel-fixed-upstream-3.XY-rcZ

Where XY and Z are numbers corresponding to the kernel version.

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-3.XY-rcZ

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results.

Thank you for your understanding.

[Tong Sun (suntong001)]

Oh YES Christopher, I installed the latest upstream kernel from http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.19-rc6-vivid/ (last updated 26-Jan-2015 as of today, 31-Jan-2015), and the suspend/resume is *fully* working now.

Thanks very much again for your detailed instructions, without which I wouldn't make it so far. I'm so happy!

[penalvch (penalvch)]

Tong Sun, to see if this already fixed in the latest version of Ubuntu, could you please test http://cdimage.ubuntu.com/daily-live/current/ and advise to the results?

[Tong Sun (suntong001)]

Ok, I'll give it a try next weekend, butt no guarantee of success because I've always been using the Frugal Install method to boot Ubuntu without burning any cd/dvd (Ref: http://sfxpt.wordpress.com/2014/02/18/ubuntu-frugal-multiboot-installation-without-burning-any-cddvd/). If the suspend/resume works in such environment, then I'll let you know.

[Lepaffe Philippe (mistermagio)]

I have the same issue, and switching to the mainline kernel fixed it (3.19 stable), but unfortunately my laptop overheats when using this version of the kernel and I've had to revert back to Ubuntu kernel (3.16.0-30-generic).

Will the issue be fixed in a later revision of the standard Ubuntu 14.10 kernel (like 3.16.0-31/2/3/...) or should I just refrain from suspending my laptop too often Vivid Vervet's release?

[penalvch (penalvch)]

Lepaffe Philippe, it would help immensely if you file a new report via a terminal and subscribe me to it:
ubuntu-bug linux

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]