[HP Stream Notebook - 11-d010nr] Trackpad click does not work

Bug #1394869 reported by nemith on 2014-11-21
40
This bug affects 6 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
High
Unassigned

Bug Description

I have installed ubuntu 14.10 onto a new HP Stream 11 laptop. The trackpad is a clickpad where the entire trackpad is pushed down to simulate a click, there are no other buttons. It seems that the trackpad works fine with the exception that no clicks are registered.

'ubuntu-bug xserver-xorg-input-synaptics' could not be ran as it doesn't seem to have an option to hit "send" from the keyboard and the mentioned mouse button is not working.

I followed the information collection from https://wiki.ubuntu.com/DebuggingTouchpadDetection and the files will be attached to this bug
---
ApportVersion: 2.14.7-0ubuntu8
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: bbennett 2193 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 14.10
HibernationDevice: RESUME=UUID=64e8a5b2-bd06-4045-9b3f-4fce209a43e2
InstallationDate: Installed on 2014-11-21 (8 days ago)
InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Release amd64 (20141022.1)
MachineType: Hewlett-Packard HP Stream Notebook PC 11
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-24-generic.efi.signed root=UUID=1a56073a-e119-4e60-b0f6-0e8da343ba22 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.16.0-24.32-generic 3.16.4
RelatedPackageVersions:
 linux-restricted-modules-3.16.0-24-generic N/A
 linux-backports-modules-3.16.0-24-generic N/A
 linux-firmware 1.138
Tags: utopic
Uname: Linux 3.16.0-24-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 09/25/2014
dmi.bios.vendor: Insyde
dmi.bios.version: F.02
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 8023
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 54.0D
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsyde:bvrF.02:bd09/25/2014:svnHewlett-Packard:pnHPStreamNotebookPC11:pvrType1-ProductConfigId:rvnHewlett-Packard:rn8023:rvr54.0D:cvnHewlett-Packard:ct10:cvrChassisVersion:
dmi.product.name: HP Stream Notebook PC 11
dmi.product.version: Type1 - ProductConfigId
dmi.sys.vendor: Hewlett-Packard

nemith (bennetb) wrote :

nemith, thank you for reporting this and helping make Ubuntu better. Please execute the following command, as it will automatically gather debugging information, in a terminal:
apport-collect 1394869

As well, please do not compress/tar attachments as this makes it harder for developers to review them, and in turn, help you.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

affects: xserver-xorg-input-synaptics (Ubuntu) → linux (Ubuntu)
Changed in linux (Ubuntu):
importance: Undecided → Low
status: New → Incomplete
nemith (bennetb) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected utopic
description: updated

apport information

nemith (bennetb) wrote : CRDA.txt

apport information

apport information

nemith (bennetb) wrote : IwConfig.txt

apport information

nemith (bennetb) wrote : Lspci.txt

apport information

nemith (bennetb) wrote : Lsusb.txt

apport information

apport information

apport information

apport information

apport information

apport information

nemith (bennetb) wrote : RfKill.txt

apport information

nemith (bennetb) wrote : UdevDb.txt

apport information

nemith (bennetb) wrote : UdevLog.txt

apport information

apport information

nemith, could you please provide the full computer model as noted on the sticker of the computer itself (not from the Bug Description)?

nemith (bennetb) wrote :

Model: 11-d010nr

nemith (bennetb) wrote :

Using the touchpad seems to disable clicking from the external mouse as well. As long as I don't touch the trackpad the external mouse works fine.

nemith, could you please test the latest upstream kernel available from the very top line at the top of the page (the release names are irrelevant for testing, and please do not test the daily folder) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue.

If the test did not allow you to test to the issue (ex. you couldn't boot into the OS) please make a comment in your report about this, and continue to test the next most recent kernel version until you can test to the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested exactly shown as:
kernel-fixed-upstream-3.18-rc6

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description.

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results. Thank you for your understanding.

summary: - Trackpad click does not work for HP Stream 11
+ [HP Stream Notebook - 11-d010nr] Trackpad click does not work
Changed in linux (Ubuntu):
importance: Low → Medium
nemith (bennetb) wrote :

Tried kernel 3.18.0-031800rc6-generic. The issue still persists.

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Changed in linux (Ubuntu):
importance: Medium → High
status: Confirmed → Triaged
tags: added: kernel-bug-exists-upstream kernel-bug-exists-upstream-3.18-rc6
tags: added: latest-bios-f.02
Amordea Whiteoak (amordea) wrote :

I am having the exact same issue with my HP Stream 11's clickpad in Lubuntu 14.10. Cursor movement acts fine until I attempt or accidentally click the clickpad at which point no mouse clicks from any source will work properly (it triggers a click but only from the point where the last click was made and cannot be further adjusted).

Disabling the clickpad with the command:
xinput set-prop 11 "Device Enabled" 0
fixes the issue, but of course makes the clickpad nonfunctional.

I have never filed a bug report before so I do not know if I am helping or not. If I can be of more help, please let me know what I can do.

Amordea Whiteoak, thank you for your comment. So your hardware and problem may be tracked, could you please file a new report with Ubuntu by executing the following in a terminal while booted into the default Ubuntu kernel (not a mainline one) via:
ubuntu-bug linux

For more on this, please read the official Ubuntu documentation:
Ubuntu Bug Control and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
Ubuntu Kernel Team: https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports
https://wiki.ubuntu.com/Kernel/Policies/DuplicateBugs
Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

As well, please do not announce in this report you created a new bug report.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

tags: added: bios-outdated-f.06
removed: latest-bios-f.02

nemith, as per http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4158&lc=en&cc=us&dlc=en&sw_lang=&product=7538970#N4707 an update to your BIOS is available (F.06). If you update to this following https://help.ubuntu.com/community/BIOSUpdate does it change anything? If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful. As well, you don't have to create a new bug report.

Once the BIOS is updated, then please mark this report Status Confirmed.

Thank you for your understanding.

Changed in linux (Ubuntu):
status: Triaged → Incomplete
Jesse Johnson (holocronweaver) wrote :

I am experiencing this same issue using Ubuntu 15.04 Alpha 1.

I updated the BIOS, but the problem still occurs after a few minutes of use.

The output of the dmidecode commands requested above is:
F.06
11/14/2014

Changed in linux (Ubuntu):
status: Incomplete → Confirmed

Jesse Johnson, thank you for your comment. So your problem and hardware may be tracked, could you please file a new report with Ubuntu by executing the following in a terminal while booted into the default Ubuntu kernel (not a mainline one) via:
ubuntu-bug linux

For more on this, please read the official Ubuntu documentation:
Ubuntu Bug Control and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
Ubuntu Kernel Team: https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports
https://wiki.ubuntu.com/Kernel/Policies/DuplicateBugs
Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

As well, please do not announce in this report you created a new bug report.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Hobbs (hobhobuk) wrote :

Hey,

I also have this problem with my HP Stream 11.

Happy to help out in anyway.

Basically the touchpad works, but it seems to stop working after using the keyboard, or clicking/tapping.. yet the cursor still can move about no matter what. Changing the settings in the system control panel does not help, no matter how much they are changed. Keyboard works with no issue.

The touchpad shows up as as a virtual device in the device list, is this normal?

Hobbs, it would help immensely if you filed a new report via a terminal:
ubuntu-bug linux

Please feel free to subscribe me to your report.

Harold (hdtsprescott) wrote :

Hello All,

I'm having a similar issue, but with a twist. I'm happy to create a report, but was wondering if any of the other folks with this issue have a similar experience:

When the click-ability cuts off, the cursor is still able to move BUT no matter what the status of the trackpad is, I always seem to be able to get a click registered in the menu bar. So even if I can't click a link on a website, or anything on the desktop, I can always click the shutdown button or the wifi icon, etc.

The second strange thing is that it's not just the touch-pad, it's also with a RayGo USB mouse. Thoughts on that? Thanks for all your help.

Harold.

Harold, it would help immensely if you filed a new report via a terminal:
ubuntu-bug linux

Please feel free to subscribe me to your report.

Waz (paviluf) wrote :

it seems to be fixed in kernel 3.19

Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
Jesse Johnson (holocronweaver) wrote :

I can confirm that this was fixed in kernel 3.19 (Ubuntu 15.04).

To post a comment you must log in.
This report contains Public information  Edit
Everyone can see this information.

Other bug subscribers