[Dell XPS 8700] USB mouse and keyboard unresponsive after last update

[ramgorur]

I am running Ubuntu 14.04 on Dell XPS 8700 desktop. After reboot the mosue and the keyboard becomes unresponsive. I am seeing these messages in the dmesg.0 file --

[ 1.981066] usb 3-9: Product: DELL USB Laser Mouse
[ 1.981067] usb 3-9: Manufacturer: DELL
[ 1.981112] usb 3-9: ep 0x81 - rounding interval to 64 microframes, ep desc says 80 microframes
[ 1.984848] input: DELL DELL USB Laser Mouse as /devices/pci0000:00/0000:00:14.0/usb3/3-9/3-9:1.0/input/input7
[ 1.984930] hid-generic 0003:046D:C063.0003: input,hidraw2: USB HID v1.10 Mouse [DELL DELL USB Laser Mouse] on usb-0000:00:14.0-9/input0
[ 2.151451] usb 3-13: new full-speed USB device number 5 using xhci_hcd
[ 2.167857] usb 3-13: device descriptor read/8, error -61
[ 2.287909] usb 3-13: device descriptor read/8, error -61

This started after the last ubuntu-base update.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-39-generic 3.13.0-39.66
ProcVersionSignature: Ubuntu 3.13.0-39.66-generic 3.13.11.8
Uname: Linux 3.13.0-39-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 2.14.1-0ubuntu3.5
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: ramgorur 2588 F.... pulseaudio
 /dev/snd/controlC0: ramgorur 2588 F.... pulseaudio
CurrentDesktop: Unity
Date: Mon Nov 3 18:04:35 2014
HibernationDevice: RESUME=UUID=bd68080c-265e-4d2c-a8f0-bd4aaa0f26ed
InstallationDate: Installed on 2014-06-02 (154 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
MachineType: Dell Inc. XPS 8700
ProcFB:

ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-39-generic root=UUID=68449923-7d5d-4faf-a692-dd75aecbd8d9 ro recovery nomodeset resume=/dev/sda5
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-39-generic N/A
 linux-backports-modules-3.13.0-39-generic N/A
 linux-firmware 1.127.7
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/13/2014
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A07
dmi.board.name: 0KWVT8
dmi.board.vendor: Dell Inc.
dmi.board.version: A03
dmi.chassis.type: 3
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA07:bd03/13/2014:svnDellInc.:pnXPS8700:pvr:rvnDellInc.:rn0KWVT8:rvrA03:cvnDellInc.:ct3:cvr:
dmi.product.name: XPS 8700
dmi.sys.vendor: Dell Inc.

[Brad Figg (brad-figg)]

This change was made by a bot.

[ramgorur (code-icted)]

after updating the bois, the problem with unresponsive mouse and keyboard is gone, still I am getting those device descriptor read error --

 usb 3-13: device descriptor read/8, error -61

any idea ?

[ramgorur (code-icted)]

Looks like the bios update did not fix the bug, it stared again.

any suggestions ?

[penalvch (penalvch)]

ramgorur, could you please test the latest upstream kernel available from the very top line at the top of the page (the release names are irrelevant for testing in your release) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue.

If the test did not allow you to test to the issue (ex. you couldn't boot into the OS) please make a comment in your report about this, and continue to test the next most recent kernel version until you can test to the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested exactly shown as:
kernel-fixed-upstream-3.18-rc4

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description.

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results. Thank you for your understanding.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

[Frederik Elwert (frederik-elwert)]

I can confirm this issue, but I think it is a BIOS problem. I updated my bios from A08 to A10 using the guide at https://wiki.ubuntu.com/DellBIOS#Upgrading_with_a_FreeDOS_USB_drive . Since then, the issue did not re-appear.

[Joris Bierkens (jbierkens)]

I have the same issue with a Dell Inspirion 3847. I have updated my BIOS today (version A07) and still have the issue. If I leave the devices plugged in at boot, the system will not respond to anything at the (Xubuntu / lightdm) login screen, not even Ctrl-Alt-Del or Ctrl-Alt-F1. The only way to start my system is to unplug mouse and keyboard before boot, wait for login screen, then plug in keyboard and mouse.

Please let me know what information is required to help solve this issue.

[penalvch (penalvch)]

Joris Bierkens:
>"Please let me know what information is required to help solve this issue."

Please file a new report via a terminal:
ubuntu-bug linux

Please feel free to subscribe me to it.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

[Harish (wherewherewhere)]

I know this is an old post but as one who also faced the same issue, the solution is simple. Upgrade to 14.04.4. The issue is caused by some kernel incompatibility with hardware on XPS 8700, kernel 3.18 and 3.19 seem to fix it.