Synaptics touchpad is not detected on Ubuntu 14.04.1 LTS (64bit)

[darkom]

I have a notebook CX Evo II (http://www.redcx.com/productos/28/evo-2) with installed Ubuntu 14.04.1 LTS 64bit

Everything works OK except the touchpad which is not detected at all.
---
ApportVersion: 2.14.1-0ubuntu3.5
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: darko 2687 F.... pulseaudio
                      darko 3367 F.... pulseaudio
 /dev/snd/controlC1: darko 2687 F.... pulseaudio
                      darko 3367 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 14.04
HibernationDevice: RESUME=UUID=c4c0b2bd-3e31-4209-9ab4-87da1c1f7833
InstallationDate: Installed on 2014-10-21 (7 days ago)
InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
MachineType: ADVANTEC SA CX Nice Evo II
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-37-generic.efi.signed root=UUID=2caf41ae-44d0-4bce-93b0-26da5712afc1 ro quiet splash
ProcVersionSignature: Ubuntu 3.13.0-37.64-generic 3.13.11.7
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-37-generic N/A
 linux-backports-modules-3.13.0-37-generic N/A
 linux-firmware 1.127.7
Tags: trusty
Uname: Linux 3.13.0-37-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 01/08/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: C15B.612
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: C15B
dmi.board.vendor: ADVANTEC SA
dmi.board.version: 1.0
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: ADVANTEC SA
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrC15B.612:bd01/08/2014:svnADVANTECSA:pnCXNiceEvoII:pvr1.0:rvnADVANTECSA:rnC15B:rvr1.0:cvnADVANTECSA:ct3:cvrToBeFilledByO.E.M.:
dmi.product.name: CX Nice Evo II
dmi.product.version: 1.0
dmi.sys.vendor: ADVANTEC SA

[Brad Figg (brad-figg)]

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1386802

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.18 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.18-rc2-utopic/

[darkom (darko-miletic)]

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[darkom (darko-miletic)]

I tried running the 3.18 generic kernel but system did not want to boot. It could not detect boot hard drive or something to that effect.

I have Kingston SSDNow V300 (SV300S37A/240G) hard drive.
http://www.kingston.com/us/ssd/v#sv300s3

[darkom (darko-miletic)]

Would it help if I try Ubuntu 14.10?

[darkom (darko-miletic)]

I installed generic kernel 3.17.1 and touchpad is still not detected. As previously stated 3.18-rc2 does not work on my machine.

What else can I do?

[darkom (darko-miletic)]

Installed generic kernel 3.19 and still not fixed.

[Fernando Jascovich (fernando-ej)]

I've the same laptop and I make it work by using the following flag in /etc/default/grub
GRUB_CMDLINE_LINUX="i8042.noloop=1"

This post gave me the solution:
http://forum.novatech.co.uk/archive/index.php/t-26251.html

After that you have to recreate the boot grub entry (I'm on ArchLinux: grub-mkconfig -o /boot/grub/grub.cfg. I think that in Ubuntu the command is "update-grub").
Then reboot and you will have a fully functional trackpad (mine it is detected by xorg as "SynPS/2 Synaptics TouchPad").