[System76, Inc. Galago UltraPro] suspend/resume failure

[Colan Schwartz]

Wouldn't resume. This happens infrequently, as it's usually fine.

ProblemType: KernelOops
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-36-generic 3.13.0-36.63
ProcVersionSignature: Ubuntu 3.13.0-36.63-generic 3.13.11.6
Uname: Linux 3.13.0-36-generic x86_64
Annotation: This occured during a previous suspend and prevented it from resuming properly.
ApportVersion: 2.14.1-0ubuntu3.4
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: colan 2707 F.... pulseaudio
 /dev/snd/controlC0: colan 2707 F.... pulseaudio
Date: Wed Oct 1 14:15:57 2014
DuplicateSignature: suspend/resume:System76, Inc. Galago UltraPro:4.6.5
ExecutablePath: /usr/share/apport/apportcheckresume
ExecutableTimestamp: 1409688128
Failure: suspend/resume
HibernationDevice: RESUME=UUID=a9d32626-3b65-4683-a561-cb1c17e0fcba
InterpreterPath: /usr/bin/python3.4
MachineType: System76, Inc. Galago UltraPro
ProcCmdline: /usr/bin/python3 /usr/share/apport/apportcheckresume
ProcCwd: /
ProcEnviron:
 TERM=linux
 PATH=(custom, no user)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-36-generic root=UUID=9a35e457-d298-41c4-9274-a5e8eb9f78c5 ro i915.disable_power_well=0 quiet splash vt.handoff=7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-36-generic N/A
 linux-backports-modules-3.13.0-36-generic N/A
 linux-firmware 1.127.7
SourcePackage: linux
Title: [System76, Inc. Galago UltraPro] suspend/resume failure
UpgradeStatus: Upgraded to trusty on 2014-05-20 (134 days ago)
UserGroups:

dmi.bios.date: 07/09/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 4.6.5
dmi.board.asset.tag: Tag 12345
dmi.board.name: Galago UltraPro
dmi.board.vendor: System76, Inc.
dmi.board.version: galu1
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 9
dmi.chassis.vendor: System76, Inc,
dmi.chassis.version: galu1
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr4.6.5:bd07/09/2013:svnSystem76,Inc.:pnGalagoUltraPro:pvrgalu1:rvnSystem76,Inc.:rnGalagoUltraPro:rvrgalu1:cvnSystem76,Inc,:ct9:cvrgalu1:
dmi.product.name: Galago UltraPro
dmi.product.version: galu1
dmi.sys.vendor: System76, Inc.

[Colan Schwartz (colan)]

Coming from bug #1332398.

[Brad Figg (brad-figg)]

This change was made by a bot.

[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.17 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.17-rc7-utopic/

[Colan Schwartz (colan)]

I'm afraid I won't be able to as I need this machine to be stable, but I can report back here once I upgrade to 14.10 (about a month after it's released). Thanks.

[Jason Gerard DeRose (jderose)]

Colan,

How frequently does this happen, would you say? What percentage of suspend/resumes encounter this failure?

If you're up for it, the FirmWare Test Suite has a handy way to repeatedly rest suspend/resume:

https://wiki.ubuntu.com/Kernel/Reference/fwts

Which you can run like this:

sudo apt-get install fwts
sudo fwts s3 --s3-multiple=50

That will run 50 suspend/resume cycles.

[quentin (quentin-maire)]

Affetd Ubuntu 14.10 too

[penalvch (penalvch)]

quentin, thank you for your comment. So your hardware and problem may be tracked, could you please file a new report with Ubuntu by executing the following in a terminal while booted into the default Ubuntu kernel (not a mainline one) via:
ubuntu-bug linux

For more on this, please read the official Ubuntu documentation:
Ubuntu Bug Control and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
Ubuntu Kernel Team: https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports
https://wiki.ubuntu.com/Kernel/Policies/DuplicateBugs
Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

As well, please do not announce in this report you created a new bug report.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

[penalvch (penalvch)]

quentin, please do not toggle this report, mark this a duplicate of another report or vice versa. If you want your issue addressed, please again see the instructions posted to you previously in https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1377153/comments/8 .

[Colan Schwartz (colan)]

@Jason: I ran fwts. It worked the first 7 times, and then crashed on the 8th. So that's 12.5%. That seems about right given my experience. I can never run the full 50 tests though, as whenever it crashes, everything locks up.

I'm going to upgrade to 14.10, and see if it's any better, but is sounds like it isn't given the other report.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

[Colan Schwartz (colan)]

Still a problem in 14.10, waiting to try it on 15.04.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]