[Acer Aspire E5-572G] touchpad not recognised

[Nebula]

Hello!
I recently bought an acer aspire e15 e5-572g-5577 notebook, I have installed Ubuntu 14.04 and the touchpad doesn't work at all..
It is not even recognised as a device..

The results of the command
           xinput

are the following:

⎡ Virtual core pointer id=2 [master pointer (3)]
⎜ ↳ Virtual core XTEST pointer id=4 [slave pointer (2)]
⎜ ↳ Microsoft Microsoft 3-Button Mouse with IntelliEye(TM) id=13 [slave pointer (2)]
⎜ ↳ id=11 [slave pointer (2)]
⎣ Virtual core keyboard id=3 [master keyboard (2)]
    ↳ Virtual core XTEST keyboard id=5 [slave keyboard (3)]
    ↳ Power Button id=6 [slave keyboard (3)]
    ↳ Video Bus id=7 [slave keyboard (3)]
    ↳ Power Button id=8 [slave keyboard (3)]
    ↳ Sleep Button id=9 [slave keyboard (3)]
    ↳ Video Bus id=10 [slave keyboard (3)]
    ↳ HD WebCam id=12 [slave keyboard (3)]
    ↳ AT Translated Set 2 keyboard id=14 [slave keyboard (3)]
    ↳ Acer WMI hotkeys id=15 [slave keyboard (3)]

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-35-generic 3.13.0-35.62
ProcVersionSignature: Ubuntu 3.13.0-35.62-generic 3.13.11.6
Uname: Linux 3.13.0-35-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.4
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: orestis 1552 F.... pulseaudio
 /dev/snd/controlC0: orestis 1552 F.... pulseaudio
CurrentDesktop: Unity
Date: Mon Sep 22 13:42:19 2014
HibernationDevice: RESUME=UUID=0ec84fc4-a87c-47bf-adc5-5bd6aee008cc
InstallationDate: Installed on 2014-09-14 (8 days ago)
InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
MachineType: Acer Aspire E5-572G
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-35-generic root=UUID=99c477f1-d6a3-48d8-acca-329f9aa62f46 ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-35-generic N/A
 linux-backports-modules-3.13.0-35-generic N/A
 linux-firmware 1.127.5
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/30/2014
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.01
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: EA50_HWS
dmi.board.vendor: Acer
dmi.board.version: V1.01
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.01:bd05/30/2014:svnAcer:pnAspireE5-572G:pvrV1.01:rvnAcer:rnEA50_HWS:rvrV1.01:cvnAcer:ct10:cvrChassisVersion:
dmi.product.name: Aspire E5-572G
dmi.product.version: V1.01
dmi.sys.vendor: Acer

[Brad Figg (brad-figg)]

This change was made by a bot.

[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.17 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.17-rc6-utopic/

[Nebula (nebula987)]

I have tested kernel 3.17.
Touch-pad is working fine, but this kernel is not stable to my notebook. Bluetooth sometimes is not recognized and at boot time is saying "Bluetooth: failed to load patch" and when system is booted it crashes after a few minutes, as a result to freeze my screen and not respond at all...
Below is a photo with the message for Bluetooth during boot time
https://dl.dropboxusercontent.com/u/89389295/IMG_20140923_221137.jpg

For now I loaded the previous kernel 3.13...
Should I install the previous kernel 3.13?
In that case should I change the status?
Thank you for your help!

[penalvch (penalvch)]

Nebula, the next step is to fully reverse commit bisect the kernel in order to identify the fix commit. Could you please do this following https://wiki.ubuntu.com/Kernel/KernelBisection#How_do_I_reverse_bisect_the_upstream_kernel.3F ?

[Nebula (nebula987)]

I have reinstalled kernel 3.17-rc6 and seems to be ok now, without crashing, but I i think that still there is an issue about bluetooth, some times is unable to load the pach...
I am going to test this kernel for the whole day and then I will inform you if everything is OK...
Thank you for your help!

[Nebula (nebula987)]

Still bluetooth is loaded some times...

Touch pad is working fine, but I would like to mention some things:
 I can not combine pressing the left click button and making a move in touch area at the same time (with two fingers at once), although I can do with an other way... New touch pads doesn't have descrete buttons for left and right click , and by pressing in the bottom half area of the touch pad, is clicking. So by pressing the touch pad, and making a move (because touch is working at the same time) is working.*

The difference is that on windows is the opposite... left ckick button (left corner) + touch move is working but the other method doesn't...

*I am sorry if i didn't make my self clear, and if you didn't understand what I mean...

[penalvch (penalvch)]

Not Fix Committed as outlined in https://wiki.ubuntu.com/Bugs/Status .

[Po-Hsu Lin (cypressyew)]

Hello Nebula,
since this bug is opened for Touchpad (Clickpad), please just report the situation you see when bisecting earlier kernels.
Thanks!

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

[Nebula (nebula987)]

Hello! My touchpad is recognised, but is not working like in windows....
I described how is working in post #7.
For instance, right click isn't workinng, instead of that I have to do tap with both fingers in order to show my options for right clicking, leftt clicking combined with a move, in order to select some files is not working, althought i can do that, by pressing the touchpad and making a move with one finger....
Sorry that I had a delay to my response...
Best regards!
Thank you for your help!

[penalvch (penalvch)]

Nebula, ok, so just to clarify, does the touchpad work now in 14.04 or are you still using the mainline kernel you said you tested?

If you are still using the mainline, this report is still pending your results from https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1372393/comments/5 .

[Nebula (nebula987)]

It is working, and now I have the latest stable version of kernel 3.17.4...

[Nebula (nebula987-c)]

Hello!

I would like to inform me, if the issues that I described in #11 are going to be fixed in the future...

With all respect!!

[penalvch (penalvch)]

Nebula, in order to see if this is already fixed in a kernel series prior to 3.17.x, could you please install the supported package linux-generic-lts-utopic , reboot into this new kernel, and advise to the results?

uname -a
Linux monikerpc 3.16.0-28-generic #38-Ubuntu SMP Sat Dec 13 16:13:28 UTC 2014 x86_64 x86_64 x86_64 GNU/Linux

apt-cache policy linux-generic-lts-utopic
linux-generic-lts-utopic:
  Installed: 3.16.0.28.21
  Candidate: 3.16.0.28.21
  Version table:
     3.16.0.29.22 0
        400 http://archive.ubuntu.com/ubuntu/ trusty-proposed/main amd64 Packages
 *** 3.16.0.28.21 0
        500 http://us.archive.ubuntu.com/ubuntu/ trusty-updates/main amd64 Packages
        500 http://security.ubuntu.com/ubuntu/ trusty-security/main amd64 Packages
        100 /var/lib/dpkg/status

[Nebula (nebula987-c)]

I just installed kernel 3.16.0.28.38 (couldn't find 3.16.0.28.21) and is working the same as 3.17.7
It is working as well, but with the issues that I mentioned on #11 and #7...

uname -a
Linux orestis987-Aspire-E5-572G 3.16.0-28-generic #38-Ubuntu SMP Sat Dec 13 16:13:28 UTC 2014 x86_64 x86_64 x86_64 GNU/Linux

[Aaron Garcia (aaror)]

You can use the Trackpad on the Acer Aspire E15 if you enter the BIOS by holding F2 at startup and changing the Trackpad setting from Advanced to Basic under the Main tab. This solved my issue with the Trackpad. Now I'm exploring why the BIOS is preventing Ubuntu from booting from an external drive - I believe the secure boot option is responsible for that.

[Jean-Max Reymond (jmreymond-free)]

same issue with ES571G and Ubuntu 14.04.1 LTS

Linux gerard-Aspire-E5-571G 3.13.0-46-generic #76-Ubuntu SMP Thu Feb 26 18:52:13 UTC 2015 x86_64 x86_64 x86_64 GNU/Linux

[penalvch (penalvch)]

Jean-Max Reymond, it would help immensely if you filed a new report via a terminal:
ubuntu-bug linux

Please feel free to subscribe me to it.

[Po-Hsu Lin (cypressyew)]

Hi Nebula,
For right clicks on your clickpad (touchpad without physical buttons)
I'm wondering if you could do right click correctly by putting a finger on the right button area (but do not press down)
And use a pen or some other object that touchpad can't recognize to click on the left button?

There is once a bug 1188025, which is a clickpad with 2 buttons beneath it, but the kernel think there is only one button.

[Nebula (nebula987)]

@ Aaron Garcia (aaror)

     I can't find such a thing on BIOS

@Po-Hsu Lin (cypressyew)

  Indeed, when I am touching on the right-bottom corner (near the limits of touchpad area) of my touchpad shows me the menu of right click.. I could say that is not so user friendly, because the area that i have to tap is very small and works 7/10 times...
  When I press the left button with a pen, left click is working. Or did you mean touching with a pen? Definitely is not doing anything...
  Concernig about bug 1188025, (with a quick look) as far I understood this was fixed on kernel 3.13.0-35.62 which I think that is the default kernel on Linux Mint 17, which I have installed on my laptop, but on this kernel my touchpad is not recognised at all. Only on latest kernels is recognised. Now I am using Linux Kernel 3.18.7-031807-generic

[Po-Hsu Lin (cypressyew)]

Hi,
You mentioned about "touching on the right-bottom corner", you mean click on that area or just touch it?
If you're taking about clicking, this means that your right key detection area might be too narrow.
In such case you can change it by adapting the "xinput set prop" command found in [1], but remember to change the touchpad name from "SynPS/2 Synaptics TouchPad" to what you're using (from your xinput output I guess it's the one with id=11, you can just put 11 here), and change the coordinate accordingly.

Clickpad has only one button beneath it, for right click to work, it's combined with the click event and the detection with your finger on the right key area. For the issue described in bug 1188025, that laptop has two button under the clickpad, but the kernel think it's a clickpad with only one button, making the right key not working at all.

[1] https://wiki.archlinux.org/index.php/Touchpad_Synaptics#Buttonless_touchpads_.28aka_ClickPads.29

[Nebula (nebula987)]

Hello Po-Hsu Lin (cypressyew)!

Yes indeed, I mentioned only touching not clicking...

Concernig the "bug 1188025" that you mentioned it writes that is fixed on kernel 3.13, and I think this the default kernel for ubuntu, which did not recognise it at all

Concerning the link [1] that you mentioned, I took a quick view and do you suggest to follow this guide?
If yes I would like you help because I am afraid that I will mess it up..

Firstly in this guide is mentioned of configuring the file 50-synaptics.conf which is located to /etc/X11/xorg.conf.d/50-synaptics.conf but in my system there is no such a file there, but (by searching on root) I found that on /usr/share/X11/xorg.conf.d/50-synaptics.conf.

Now I am going to show you the contents of this file, and If you think this is the solution of the problem you could suggest me what to do next...

####################################################################################

# Example xorg.conf.d snippet that assigns the touchpad driver
# to all touchpads. See xorg.conf.d(5) for more information on
# InputClass.
# DO NOT EDIT THIS FILE, your distribution will likely overwrite
# it when updating. Copy (and rename) this file into
# /etc/X11/xorg.conf.d first.
# Additional options may be added in the form of
# Option "OptionName" "value"
#
Section "InputClass"
        Identifier "touchpad catchall"
        Driver "synaptics"
        MatchIsTouchpad "on"
# This option is recommend on all Linux systems using evdev, but cannot be
# enabled by default. See the following link for details:
# http://who-t.blogspot.com/2010/11/how-to-ignore-configuration-errors.html
      MatchDevicePath "/dev/input/event*"
EndSection

Section "InputClass"
        Identifier "touchpad ignore duplicates"
        MatchIsTouchpad "on"
        MatchOS "Linux"
        MatchDevicePath "/dev/input/mouse*"
        Option "Ignore" "on"
EndSection

# This option enables the bottom right corner to be a right button on
# non-synaptics clickpads.
# This option is only interpreted by clickpads.
Section "InputClass"
        Identifier "Default clickpad buttons"
        MatchDriver "synaptics"
        Option "SoftButtonAreas" "50% 0 82% 0 0 0 0 0"
# To disable the bottom edge area so the buttons only work as buttons,
# not for movement, set the AreaBottomEdge
# Option "AreaBottomEdge" "82%"
EndSection

# This option disables software buttons on Apple touchpads.
# This option is only interpreted by clickpads.
Section "InputClass"
        Identifier "Disable clickpad buttons on Apple touchpads"
        MatchProduct "Apple|bcm5974"
        MatchDriver "synaptics"
        Option "SoftButtonAreas" "0 0 0 0 0 0 0 0"
EndSection

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

[Nebula (nebula987)]

Tpouchpad now works perfect with linux kernel 4.1.4 !!