[Asus F552L] Touchpad not working in ubuntu 14.04

[Gabriele Volpi]

The touchpad functions properly on my F552L laptop under Windows 8 64bit. It doesn't work properly with Ubuntu 14.04 64-bit. The cursor doesn't move at all or just barely from time to time. Right or left-click doesn't work. The touchpad is not properly recognized by the OS. BIOS is updated. Mouse work, but sometimes it work bad (click no effect). For example now click not work and I use tab.
---
ApportVersion: 2.14.1-0ubuntu3.5
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: gabriele 2145 F.... pulseaudio
 /dev/snd/controlC1: gabriele 2145 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 14.04
HibernationDevice: RESUME=UUID=f1a7e1be-17b9-4445-9140-bd727ab1996c
InstallationDate: Installed on 2014-07-13 (128 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
MachineType: ASUSTeK COMPUTER INC. X550LD
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-39-generic.efi.signed root=UUID=f932813a-3de9-4cd8-a2e7-b9b3ceeac5a2 ro quiet splash
ProcVersionSignature: Ubuntu 3.13.0-39.66-generic 3.13.11.8
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-39-generic N/A
 linux-backports-modules-3.13.0-39-generic N/A
 linux-firmware 1.127.8
Tags: trusty
Uname: Linux 3.13.0-39-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dialout dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 06/26/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: X550LD.307
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: X550LD
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: ATN12345678901234567
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX550LD.307:bd06/26/2014:svnASUSTeKCOMPUTERINC.:pnX550LD:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX550LD:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: X550LD
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

[Gabriele Volpi (volpigabriele)]

Now I can use click insede Mozilla, but I can't start terminal.

[Gabriele Volpi (volpigabriele)]

Now I restart pc and mouse work

Linux kernel: 3.13.0-32-generic

Parte of result of cat /proc/bus/input/devices:

I: Bus=0003 Vendor=093a Product=2510 Version=0111
N: Name="PixArt USB Optical Mouse"
P: Phys=usb-0000:00:14.0-1/input0
S: Sysfs=/devices/pci0000:00/0000:00:14.0/usb2/2-1/2-1:1.0/input/input12
U: Uniq=
H: Handlers=mouse0 event4
B: PROP=0
B: EV=17
B: KEY=70000 0 0 0 0
B: REL=103
B: MSC=10

I: Bus=0011 Vendor=0002 Product=0001 Version=0063
N: Name="PS/2 Logitech Wheel Mouse"
P: Phys=isa0060/serio4/input0
S: Sysfs=/devices/platform/i8042/serio4/input/input11
U: Uniq=
H: Handlers=mouse1 event5
B: PROP=0
B: EV=7
B: KEY=70000 0 0 0 0
B: REL=3

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Gabriele Volpi (volpigabriele)]

I wait for some suggestion.
Now it is very diffuicult to use Ubuntu because mouse sometimes stop working and touchpad not work.

[gunzip (spammmmme)]

same here under kde (kubuntu)

[Gabriele Volpi (volpigabriele)]

~$ xinput --watch-props 13
Device 'PS/2 Logitech Wheel Mouse':
 Device Enabled (135): 1
 Coordinate Transformation Matrix (137): 1.000000, 0.000000, 0.000000, 0.000000, 1.000000, 0.000000, 0.000000, 0.000000, 1.000000
 Device Accel Profile (258): 0
 Device Accel Constant Deceleration (259): 1.000000
 Device Accel Adaptive Deceleration (260): 1.000000
 Device Accel Velocity Scaling (261): 10.000000
 Device Product ID (254): 2, 1
 Device Node (255): "/dev/input/event4"
 Evdev Axis Inversion (262): 0, 0
 Evdev Axes Swap (264): 0
 Axis Labels (265): "Rel X" (145), "Rel Y" (146)
 Button Labels (266): "Button Left" (138), "Button Middle" (139), "Button Right" (140), "Button Wheel Up" (141), "Button Wheel Down" (142)
 Evdev Middle Button Emulation (267): 0
 Evdev Middle Button Timeout (268): 50
 Evdev Third Button Emulation (269): 0
 Evdev Third Button Emulation Timeout (270): 1000
 Evdev Third Button Emulation Button (271): 3
 Evdev Third Button Emulation Threshold (272): 20
 Evdev Wheel Emulation (273): 0
 Evdev Wheel Emulation Axes (274): 0, 0, 4, 5
 Evdev Wheel Emulation Inertia (275): 10
 Evdev Wheel Emulation Timeout (276): 200
 Evdev Wheel Emulation Button (277): 4
 Evdev Drag Lock Buttons (278): 0

[Gabriele Volpi (volpigabriele)]

To disable touchpad
Search ID of PS/2 Logitech Wheel Mouse with terminal, type
xinput list
Identify PS/2 Logitech Wheel Mouse
Then
xinput set-prop ID "Device Enabled" 0

[penalvch (penalvch)]

Gabriele Volpi, thank you for taking the time to report this bug and helping to make Ubuntu better. Please execute the following command, as it will automatically gather debugging information, in a terminal:
apport-collect 1353526

[Gabriele Volpi (volpigabriele)]

bios updated to 307
nothing changed
- touch pad not works and it interferes with mouse
- backlight keys not work
- after reboot no network
after update: automatically gather debugging information (terminal: apport-collect 1353526)

[penalvch (penalvch)]

Gabriele Volpi, just to advise, no further apport-collect's would need to occur unless specifically requested.

Despite this, could you please test the latest upstream kernel available from the very top line at the top of the page (the release names are irrelevant for testing, and please do not test the daily folder) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue.

If the test did not allow you to test to the issue (ex. you couldn't boot into the OS) please make a comment in your report about this, and continue to test the next most recent kernel version until you can test to the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested exactly shown as:
kernel-fixed-upstream-3.18-rc5

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description.

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results. Thank you for your understanding.

[Gabriele Volpi (volpigabriele)]

I install
linux-headers-3.18.0-031800rc5_3.18.0-031800rc5.201411162035_all.deb
linux-headers-3.18.0-031800rc5-generic_3.18.0-031800rc5.201411162035_amd64.deb
linux-image-3.18.0-031800rc5-generic_3.18.0-031800rc5.201411162035_amd64.deb
with
sudo dpkg -i *.deb
Now touchpad works with one finger. That's fine!

[penalvch (penalvch)]

Gabriele Volpi, the next step is to fully reverse commit bisect from kernel 3.13 to 3.18-rc5 in order to identify the last bad commit, followed immediately by the first good one. Once this commit has been identified, then it may be reviewed as a candidate for backporting into your release. Could you please do this following https://wiki.ubuntu.com/Kernel/KernelBisection#How_do_I_reverse_bisect_the_upstream_kernel.3F ? Please note, finding adjacent kernel versions is not fully commit bisecting.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

[Gabriele Volpi (volpigabriele)]

Christopher, the last bad kernel is 3.17.8, the first good kernel is 3.18-rc1.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]