Laptop Screen Black (but lit) on Resume from Suspend

Bug #1348647 reported by Kafui Odzangba Dake
10
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Low
Unassigned

Bug Description

On 14.04 64-Bit, resume from suspend works most of the time but fails at random intervals. The screen is lit but black. Ctrl + Alt + F1-F8 keys do not work. Caps lock light does not respond to key presses. Only option is to poweroff. Dell Latitude E5530.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-32-generic 3.13.0-32.57
ProcVersionSignature: Ubuntu 3.13.0-32.57-generic 3.13.11.4
Uname: Linux 3.13.0-32-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: kafui 1959 F.... pulseaudio
 /dev/snd/pcmC0D0p: kafui 1959 F...m pulseaudio
Date: Fri Jul 25 13:19:07 2014
HibernationDevice: RESUME=UUID=8f6c8c71-1577-4c4c-80d0-79426e3df9ff
InstallationDate: Installed on 2014-04-24 (91 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
MachineType: Dell Inc. Latitude E5530 non-vPro
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-32-generic root=UUID=5bfefd74-eba9-4e0d-9b31-c3a8d85fbe1c ro quiet splash
PulseList:
 Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied
 No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-32-generic N/A
 linux-backports-modules-3.13.0-32-generic N/A
 linux-firmware 1.127.4
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 02/06/2013
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A10
dmi.board.name: 05GRXT
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA10:bd02/06/2013:svnDellInc.:pnLatitudeE5530non-vPro:pvr01:rvnDellInc.:rn05GRXT:rvrA00:cvnDellInc.:ct9:cvr:
dmi.product.name: Latitude E5530 non-vPro
dmi.product.version: 01
dmi.sys.vendor: Dell Inc.

Revision history for this message
Kafui Odzangba Dake (odzangba) wrote :
Revision history for this message
Kafui Odzangba Dake (odzangba) wrote :
Revision history for this message
Kafui Odzangba Dake (odzangba) wrote :
Revision history for this message
Brad Figg (brad-figg) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
penalvch (penalvch)
tags: added: bios-outdated-a14
Changed in linux (Ubuntu):
importance: Undecided → Low
status: Confirmed → Incomplete
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Kafui Odzangba Dake (odzangba) wrote :

Christopher, thank you for following up on my report. I have updated my BIOS.

:~$ sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
A14
06/30/2014

I have resumed from suspend five times successfully since updating the BIOS. Given the hard-to-reproduce-reliably nature of the bug, I will update the report if this changes.

penalvch (penalvch)
tags: added: latest-bios-a14
removed: bios-outdated-a14
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