Ubuntu
linux package

[Asus X550LD] Microphone not working Ubuntu 14.04

Bug #1325884 reported by Zara Noob on 2014-06-03

This bug affects 9 people

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Importance

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linux (Ubuntu)

Expired

Medium

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Affecting:	linux (Ubuntu)
Filed here by:	Zara Noob
When:	2014-06-03
Completed:	2015-02-02

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Status	Importance
	Medium

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Bug Description

Want to record with audacity but there is no voice input. With the rc2 upstream-kernel the microphone was working as it should; in the rc8 again no voice.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-27-generic 3.13.0-27.50
ProcVersionSignature: Ubuntu 3.13.0-27.50-generic 3.13.11
Uname: Linux 3.13.0-27-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.2
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: jibba 1820 F.... pulseaudio
/dev/snd/controlC1: jibba 1820 F.... pulseaudio
CurrentDesktop: Unity
Date: Tue Jun 3 11:21:21 2014
HibernationDevice: RESUME=UUID=8565074e-439a-43bc-942f-c601146e3278
InstallationDate: Installed on 2014-05-15 (18 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
MachineType: ASUSTeK COMPUTER INC. X550LD
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-27-generic.efi.signed root=UUID=8485f9a5-8383-4eb2-8965-b2b55dc40c51 ro quiet splash acpi_backlight=vendor vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-3.13.0-27-generic N/A
linux-backports-modules-3.13.0-27-generic N/A
linux-firmware 1.127.2
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 01/17/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: X550LD.300
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: X550LD
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: ATN12345678901234567
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX550LD.300:bd01/17/2014:svnASUSTeKCOMPUTERINC.:pnX550LD:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX550LD:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: X550LD
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

Tags: Edit Tag help

Zara Noob (jaadw) wrote on 2014-06-03:

AlsaInfo.txt Edit (37.5 KiB, text/plain; charset="utf-8")
BootDmesg.txt Edit (84.0 KiB, text/plain; charset="utf-8")
CRDA.txt Edit (257 bytes, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (35.7 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (2.8 KiB, text/plain; charset="utf-8")
IwConfig.txt Edit (509 bytes, text/plain; charset="utf-8")
Lspci.txt Edit (12.1 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (368 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (3.9 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (103 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (2.7 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (4.4 KiB, text/plain; charset="utf-8")
PulseList.txt Edit (22.5 KiB, text/plain; charset="utf-8")
RfKill.txt Edit (120 bytes, text/plain; charset="utf-8")
UdevDb.txt Edit (145.5 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (337.8 KiB, text/plain; charset="utf-8")
WifiSyslog.txt Edit (11.7 KiB, text/plain; charset="utf-8")

Brad Figg (brad-figg) wrote on 2014-06-03: Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status:	New → Confirmed

Zara Noob (jaadw) on 2014-06-03

summary:

- [Asus X550L] Microphone not working Ubuntu 14.04
+ [Asus X550LD] Microphone not working Ubuntu 14.04

Joseph Salisbury (jsalisbury) wrote on 2014-06-04:

Can you test some of the newer release candidates[0] from rc3 up to rc8 to identify the exact rc where the regression was introduced? Once we know the last good and first bad kernels, we can bisect to find the commit that introduced the regression.

[0] kernel.ubuntu.com/~kernel-ppa/mainline/

Changed in linux (Ubuntu):
importance:	Undecided → Medium

Christopher M. Penalver (penalvch) on 2014-06-06

tags:	added: bios-outdated-306
Changed in linux (Ubuntu):
status:	Confirmed → Incomplete

albince (albincepa) wrote on 2014-06-07:

I am also having the same problem of microphone not working. Running ubuntu 14.04 with 3.15 rc7 kernel. My laptop is Asus X550LC

Christopher M. Penalver (penalvch) wrote on 2014-06-07:

Albincepa-w, thank you for your comment. So your hardware and problem may be tracked, could you to please file a new report by executing the following in a terminal:
ubuntu-bug sound

For more on this, please see the Ubuntu Audio Developer team article:
https://wiki.ubuntu.com/DebuggingSoundProblems

the Ubuntu Kernel team article:
https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports

the Ubuntu Bug Control team and Ubuntu Bug Squad team article:
https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue

and Ubuntu Community article:
https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

Please note, not filing a new report would delay your problem being addressed as quickly as possible.

Thank you for your understanding.

Alexander (a-v-savchenko) wrote on 2014-06-24:

Download full text (3.6 KiB)

I also confirm this bug.

$ uname -a
Linux laptop 3.13.0-29-generic #53-Ubuntu SMP Wed Jun 4 21:00:20 UTC 2014 x86_64 x86_64 x86_64 GNU/Linux

$ aplay -l
**** Список PLAYBACK устройств ****
карта 0: HDMI [HDA Intel HDMI], устройство 3: HDMI 0 [HDMI 0]
  Подустройства: 1/1
  Подустройство №0: subdevice #0
карта 0: HDMI [HDA Intel HDMI], устройство 7: HDMI 1 [HDMI 1]
  Подустройства: 1/1
  Подустройство №0: subdevice #0
карта 0: HDMI [HDA Intel HDMI], устройство 8: HDMI 2 [HDMI 2]
  Подустройства: 1/1
  Подустройство №0: subdevice #0
карта 1: PCH [HDA Intel PCH], устройство 0: ALC233 Analog [ALC233 Analog]
  Подустройства: 1/1
  Подустройство №0: subdevice #0

$ aplay -L
default
    Playback/recording through the PulseAudio sound server
null
    Discard all samples (playback) or generate zero samples (capture)
pulse
    PulseAudio Sound Server
hdmi:CARD=HDMI,DEV=0
    HDA Intel HDMI, HDMI 0
    HDMI Audio Output
hdmi:CARD=HDMI,DEV=1
    HDA Intel HDMI, HDMI 1
    HDMI Audio Output
hdmi:CARD=HDMI,DEV=2
    HDA Intel HDMI, HDMI 2
    HDMI Audio Output
dmix:CARD=HDMI,DEV=3
    HDA Intel HDMI, HDMI 0
    Direct sample mixing device
dmix:CARD=HDMI,DEV=7
    HDA Intel HDMI, HDMI 1
    Direct sample mixing device
dmix:CARD=HDMI,DEV=8
    HDA Intel HDMI, HDMI 2
    Direct sample mixing device
dsnoop:CARD=HDMI,DEV=3
    HDA Intel HDMI, HDMI 0
    Direct sample snooping device
dsnoop:CARD=HDMI,DEV=7
    HDA Intel HDMI, HDMI 1
    Direct sample snooping device
dsnoop:CARD=HDMI,DEV=8
    HDA Intel HDMI, HDMI 2
    Direct sample snooping device
hw:CARD=HDMI,DEV=3
    HDA Intel HDMI, HDMI 0
    Direct hardware device without any conversions
hw:CARD=HDMI,DEV=7
    HDA Intel HDMI, HDMI 1
    Direct hardware device without any conversions
hw:CARD=HDMI,DEV=8
    HDA Intel HDMI, HDMI 2
    Direct hardware device without any conversions
plughw:CARD=HDMI,DEV=3
    HDA Intel HDMI, HDMI 0
    Hardware device with all software conversions
plughw:CARD=HDMI,DEV=7
    HDA Intel HDMI, HDMI 1
    Hardware device with all software conversions
plughw:CARD=HDMI,DEV=8
    HDA Intel HDMI, HDMI 2
    Hardware device with all software conversions
sysdefault:CARD=PCH
    HDA Intel PCH, ALC233 Analog
    Default Audio Device
front:CARD=PCH,DEV=0
    HDA Intel PCH, ALC233 Analog
    Front speakers
surround40:CARD=PCH,DEV=0
    HDA Intel PCH, ALC233 Analog
    4.0 Surround output to Front and Rear speakers
surround41:CARD=PCH,DEV=0
    HDA Intel PCH, ALC233 Analog
    4.1 Surround output to Front, Rear and Subwoofer speakers
surround50:CARD=PCH,DEV=0
    HDA Intel PCH, ALC233 Analog
    5.0 Surround output to Front, Center and Rear speakers
surround51:CARD=PCH,DEV=0
    HDA Intel PCH, ALC233 Analog
    5.1 Surround output to Front, Center, Rear and Subwoofer speakers
surround71:CARD=PCH,DEV=0
    HDA Intel PCH, ALC233 Analog
    7.1 Surround output to Front, Center, Side, Rear and Woofer speakers
dmix:CARD=PCH,DEV=0
    HDA Intel PCH, ALC233 Analog
    Direct sample mixing device
dsnoop:CARD=PCH,DEV=0
    HDA Intel PCH, ALC233 Analog
    Direct sample snooping device
hw:CARD=PCH,DEV=0
    HDA Intel PCH, ALC233 Analog
    Direct hardware device without any conversions
plughw:CARD=PCH,...

Alexander (a-v-savchenko) on 2014-06-24

Changed in linux (Ubuntu):
status:	Incomplete → Confirmed

Christopher M. Penalver (penalvch) wrote on 2014-06-26:

Alexander, thank you for your comment. So your hardware and problem may be tracked, could you to please file a new report by executing the following in a terminal:
ubuntu-bug sound

For more on this, please see the Ubuntu Audio Developer team article:
https://wiki.ubuntu.com/DebuggingSoundProblems

the Ubuntu Kernel team article:
https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports

the Ubuntu Bug Control team and Ubuntu Bug Squad team article:
https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue

and Ubuntu Community article:
https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

Please note, not filing a new report would delay your problem being addressed as quickly as possible.

Thank you for your understanding.

Changed in linux (Ubuntu):
status:	Confirmed → Incomplete

Alexander (a-v-savchenko) wrote on 2014-06-26:

Thank you

https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1334617

Anis Jem (enis-jemmali) wrote on 2014-07-14:

I have the same problem on my asus x550LC, but wheni connect an external microphone it work.

Launchpad Janitor (janitor) wrote on 2014-09-12:

#10

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status:	Incomplete → Expired

A (anikadamg) wrote on 2014-10-15:

#11

This same bug with the same hardware exists. I have a fresh install of kubuntu 14.0.1 fully updated and I have this issue on my X550L laptop.

Christopher M. Penalver (penalvch) wrote on 2014-10-17:

#12

A, "Me too!" comments are simply not helpful. If you want your issue address, file a new report with Ubuntu by executing the following in a terminal while booted into the default Ubuntu kernel (not a mainline one) via:
ubuntu-bug linux

For more on this, please read the official Ubuntu documentation:
Ubuntu Bug Control and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
Ubuntu Kernel Team: https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports
Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

As well, please do not announce in this report you created a new bug report.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

Isuru Madusanka (nkimadusankaucsc) wrote on 2014-11-26:

#13

X550L same issue here. But my sound working perfectly but audio input like a heal. Some times it work perfect. But when after sleep and resume it same trouble again So what to do solve this.

Christopher M. Penalver (penalvch) wrote on 2014-11-26:

#14

Isuru Madusanka, thank you for your comment. So your hardware and problem may be tracked, could you please file a new report with Ubuntu by executing the following in a terminal while booted into the default Ubuntu kernel (not a mainline one) via:
ubuntu-bug linux

For more on this, please read the official Ubuntu documentation:
Ubuntu Bug Control and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
Ubuntu Kernel Team: https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports
https://wiki.ubuntu.com/Kernel/Policies/DuplicateBugs
Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

As well, please do not announce in this report you created a new bug report.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

somnath (zankarsomnath) on 2014-12-03

Changed in linux (Ubuntu):
status:	Expired → Incomplete

Launchpad Janitor (janitor) wrote on 2015-02-02:

#15

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status:	Incomplete → Expired

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[Asus X550LD] Microphone not working Ubuntu 14.04

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