[Asus X550LD] Touchpad not working/detected Ubuntu 14.04
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
| linux (Ubuntu) |
High
|
nguyen anh |
Bug Description
Touchpad is detected as "PS/2 Logitech Wheel Mouse". The pointer is moving itself every three seconds a cm to the left side of the screen. Can't make anything with it. No moving of cursor, no clicking.
Also tried the newest upstream-kernel rc8 without any positive results.
ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-
ProcVersionSign
Uname: Linux 3.13.0-27-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.2
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/
/dev/snd/
CurrentDesktop: Unity
Date: Tue Jun 3 11:02:01 2014
HibernationDevice: RESUME=
InstallationDate: Installed on 2014-05-15 (18 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
MachineType: ASUSTeK COMPUTER INC. X550LD
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=
RelatedPackageV
linux-
linux-
linux-firmware 1.127.2
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 01/17/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: X550LD.300
dmi.board.
dmi.board.name: X550LD
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.
dmi.modalias: dmi:bvnAmerican
dmi.product.name: X550LD
dmi.product.
dmi.sys.vendor: ASUSTeK COMPUTER INC.
Zara Noob (jaadw) wrote : | #1 |
Changed in linux (Ubuntu): | |
status: | New → Confirmed |
tags: | added: bios-outdated-306 |
Changed in linux (Ubuntu): | |
importance: | Undecided → Low |
status: | Confirmed → Incomplete |
summary: |
- [Asus X550L] Touchpad not working/detected Ubuntu 14.04 + [Asus X550LD] Touchpad not working/detected Ubuntu 14.04 |
Zara Noob (jaadw) wrote : | #4 |
Updated to the 306 BIOS & as far as I can see, there are no changes. Pointer still moving on it's own & no touchpad functionality.
Terminal-Output as requested:
X550LD.306
05/14/2014
tags: |
added: latest-bios-306 removed: bios-outdated-306 |
Christopher M. Penalver (penalvch) wrote : | #5 |
Zara Noob, could you please test the latest upstream kernel available (3.15-rc8) following https:/
kernel-
kernel-
where VERSION-NUMBER is the version number of the kernel you tested. For example:
kernel-
This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description. As well, please remove the tag:
needs-upstream-
If the mainline kernel does not fix this bug, please add the following tags:
kernel-
kernel-
As well, please remove the tag:
needs-upstream-
Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results. Thank you for your understanding.
Changed in linux (Ubuntu): | |
importance: | Low → High |
gsoundsgood (gsoundsgood) wrote : | #6 |
Hello, I have the same problem here. I'd be willing to test. However, you seem to be suggesting to use a kernel for marked for Utopic, even if we are on Ubuntu 14.04 (Ubuntu Gnome, in my case). Is this correct? Do I understand it right you are suggesting to install this kernel? http://
Thank you
gsoundsgood (gsoundsgood) wrote : | #7 |
I ended up installing the latest mainline kernel, 3.15.0-
The problems persists. I edited the tags as suggested above. Anything else I can do?
tags: | added: kernel-bug-exists-upstream kernel-bug-exists-upstream-3.15.0-031500-generic |
description: | updated |
Luca (luca-passelli) wrote : | #8 |
Same issue on linux mint 17,i tried with kernel 3.15 but the problem persist.
i notice that if i remove psmouse module with "rmmod psmouse" the touchpad is recognized as "AT Raw Set 2 keyboard" instead of "PS/2 Logitech Wheel Mouse".
The touchpad in asus x550ld must be recognized as elantech touchpad but i can't find a way to do that...
Christopher M. Penalver (penalvch) wrote : | #9 |
gsoundsgood / Luca, thank you for your comment. So your hardware and problem may be tracked, could you please file a new report with Ubuntu (not Mint) by executing the following in a terminal while booted into the default Ubuntu kernel (not a mainline one) via:
ubuntu-bug linux
For more on this, please read the official Ubuntu documentation:
Ubuntu Bug Control and Ubuntu Bug Squad: https:/
Ubuntu Kernel Team: https:/
Ubuntu Community: https:/
When opening up the new report, please feel free to subscribe me to it.
Thank you for your understanding.
Helpful bug reporting tips:
https:/
Changed in linux (Ubuntu): | |
status: | Incomplete → Confirmed |
Anubhav Chaturvedi, thank you for your comment. So your hardware and problem may be tracked, could you please file a new report with Ubuntu by executing the following in a terminal while booted into the default Ubuntu kernel (not a mainline one) via:
ubuntu-bug linux
For more on this, please read the official Ubuntu documentation:
Ubuntu Bug Control and Ubuntu Bug Squad: https:/
Ubuntu Kernel Team: https:/
Ubuntu Community: https:/
When opening up the new report, please feel free to subscribe me to it.
Thank you for your understanding.
Helpful bug reporting tips:
https:/
Changed in linux (Ubuntu): | |
status: | Confirmed → Incomplete |
gsoundsgood (gsoundsgood) wrote : | #11 |
Thank you for your help. As suggested, I filed a new bug with the default kernel (3.13.0-
https:/
Hi
I have submitted a bug report at https:/
tags: |
added: kernel-bug-exists-upstream-v3.16-rc1-utopic removed: kernel-bug-exists-upstream-3.15.0-031500-generic |
Changed in linux (Ubuntu): | |
status: | Incomplete → Confirmed |
Zara Noob (jaadw) wrote : | #13 |
so, finally i was able to test the newest upstream-kernel (v3.16-rc1-utopic) & with this, everything went worse. i wasn't able to enter the login-screen. all i saw, was just a neverending report of some "psmouse serio4 error" & some usb-port (o.s.) "not suspendend yet" message.
think i'll try now the previous kernel (v3.15.1-utopic), to examine, if then i'll be able to enter the start-screen.
Zara Noob, the issue you are reporting is an upstream one. Could you please report this problem through the appropriate channel by following the instructions _verbatim_ at https:/
Please provide a direct URL to your e-mail to the mailing list once you have made it so that it may be tracked.
Thank you for your understanding.
Changed in linux (Ubuntu): | |
status: | Confirmed → Triaged |
Zara Noob (jaadw) wrote : | #15 |
here we go; the link to the mailing list:
https://<email address hidden>
Zara Noob, you would want to redirect this to the linux-input mailing list, as they are responsible for touchpad drivers.
Zara Noob (jaadw) wrote : | #17 |
okay:
https://<email address hidden>
Zara Noob (jaadw) wrote : | #18 |
Just want to let you know about an existing workaround given in this bug report: https:/
hope there'll be full support for those newer touchpads asap!
Jason Legault (jasln) wrote : | #19 |
Just to add to this. I just purchased an Asus K450L and installed Ubuntu 14.04 and the touchpad also does not work. I tried booting with "psmouse.
maniuz (ziuperi) wrote : | #20 |
Hi everyone, maybe i've found the solution for this problem. I recently bought an Asus F550LD (which in realty is an X550) and i have some problem, but the strange thing is that when i try the live version of ubuntu 14.04 on this notebook in exposure everything works (or almost). So before changing it, I used the command "sudo lshw -html" and I got the hardware list of pc.
Then when I changed the notebook with the one in exposure i repeat the commandon this one.
Finally I compared the two hardware cards. There are two difference. one litttle difference on the clock of processor (which is the same) and the Ram. The Ram is the same for power, but different for producer.
I think the problem is the Ram, on which the OS is loaded.
I report the two hardware cards for you.
I hope I was helpful
maniuz (ziuperi) wrote : | #21 |
I have to write another comment to attach the second file
Jason Legault / maniuz, thank you for your comment. So your hardware and problem may be tracked, could you please file a new report with Ubuntu by executing the following in a terminal while booted into the default Ubuntu kernel (not a mainline one) via:
ubuntu-bug linux
For more on this, please read the official Ubuntu documentation:
Ubuntu Bug Control and Ubuntu Bug Squad: https:/
Ubuntu Kernel Team: https:/
Ubuntu Community: https:/
When opening up the new report, please feel free to subscribe me to it.
Thank you for your understanding.
Helpful bug reporting tips:
https:/
Mateusz Jończyk (mat-jonczyk) wrote : | #23 |
Maniuz,
It works on the live cd is because You have upgraded Your kernel so You have a different version on the live cd and on Your box.
Please give me dmesg from the live cd when booting with "i8042.debug=1".
Also You may try downgrading Your kernel by installing linux-image-
Changed in linux (Ubuntu): | |
assignee: | nobody → Panji Kusuma (blackiskuro) |
assignee: | Panji Kusuma (blackiskuro) → nobody |
Cristian Tala (naito-neko) wrote : | #24 |
Same trouble different Asus notebook. Asus S301 Series. I am attaching the debug files. ( Devices + Xinput + Xorg )
Cristian Tala, thank you for your comment. So your hardware and problem may be tracked, could you please file a new report with Ubuntu by executing the following in a terminal while booted into the default Ubuntu kernel (not a mainline one) via:
ubuntu-bug linux
For more on this, please read the official Ubuntu documentation:
Ubuntu Bug Control and Ubuntu Bug Squad: https:/
Ubuntu Kernel Team: https:/
Ubuntu Community: https:/
When opening up the new report, please feel free to subscribe me to it.
As well, please do not announce in this report you created a new bug report.
Thank you for your understanding.
Helpful bug reporting tips:
https:/
Andreas Glaser (andreas.glaser) wrote : | #26 |
I'd like to confirm that the issue is also occurring on the Asus X550D
Andreas Glaser, thank you for your comment. So your hardware and problem may be tracked, could you please file a new report with Ubuntu by executing the following in a terminal while booted into the default Ubuntu kernel (not a mainline one) via:
ubuntu-bug linux
For more on this, please read the official Ubuntu documentation:
Ubuntu Bug Control and Ubuntu Bug Squad: https:/
Ubuntu Kernel Team: https:/
Ubuntu Community: https:/
When opening up the new report, please feel free to subscribe me to it.
As well, please do not announce in this report you created a new bug report.
Thank you for your understanding.
Helpful bug reporting tips:
https:/
Pzlocki (pzlocki) wrote : | #28 |
I have the same issue in Asus R513C.
Pzlocki, thank you for your comment. Unfortunately, this bug report is not scoped to you, or your problem. So your hardware and problem may be tracked, could you please file a new report with Ubuntu by executing the following in a terminal while booted into the default Ubuntu kernel (not a mainline one) via:
ubuntu-bug linux
For more on this, please read the official Ubuntu documentation:
Ubuntu Bug Control and Ubuntu Bug Squad: https:/
Ubuntu Kernel Team: https:/
https:/
Ubuntu Community: https:/
When opening up the new report, please feel free to subscribe me to it.
As well, please do not announce in this report you created a new bug report.
Thank you for your understanding.
Helpful bug reporting tips:
https:/
tags: | added: vivid |
Changed in linux (Ubuntu): | |
assignee: | nobody → nguyen anh (anhvjp123z) |
Amikazet (andrefmg) wrote : | #30 |
hello, i have an Asus X550L and i have the same problem, but i search and i found an little solution, dont work 2 finger but is better than nothing.
the solution is in this website: http://
#######
Work Around
Credit to Hans De Goede (https:/
This should enable the mouse to work as a normal touchpad mouse, so no multi-touch.
You need to add a Kernel Boot Parameter to set the flag psmouse.proto=bare which will enable PS/2 Mouse Emulation mode on your touchpad.
To do this you can edit your default grub file.
sudo nano /etc/default/grub
Find the line that mentions GRUB_CMDLINE_
GRUB_CMDLINE_
Then save the file and run a grub update.
sudo update-grub
Then restart the system and (hopefully) enjoy your new touchpad in PS/2 Emulation Mode.
This is a temporary fix as Hans De Goede mentions, this isn't a trivial fix. If I'm reading the situation correctly, support for the software that handled the touchpad used in the ASUS 550 range (and some other models) was deprecated in 14.04 and a suitable replacement hasn't yet been developed. So for now we don't get multi-touch in 14.04.
Having struggled with this for a while and finding nothing but launchpad bug reports, I'm pretty happy to finally have a working touchpad even if it doesn't have multi-touch!
#######
Pilot6 (hanipouspilot) wrote : | #31 |
The bug has been fixed in
linux-generic-
Changed in linux (Ubuntu): | |
status: | Triaged → Fix Released |
This change was made by a bot.