[Asus X550LD] Touchpad not working/detected Ubuntu 14.04

Bug #1325881 reported by Zara Noob on 2014-06-03
124
This bug affects 21 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
High
nguyen anh

Bug Description

Touchpad is detected as "PS/2 Logitech Wheel Mouse". The pointer is moving itself every three seconds a cm to the left side of the screen. Can't make anything with it. No moving of cursor, no clicking.
Also tried the newest upstream-kernel rc8 without any positive results.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-27-generic 3.13.0-27.50
ProcVersionSignature: Ubuntu 3.13.0-27.50-generic 3.13.11
Uname: Linux 3.13.0-27-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: jibba 1820 F.... pulseaudio
 /dev/snd/controlC1: jibba 1820 F.... pulseaudio
CurrentDesktop: Unity
Date: Tue Jun 3 11:02:01 2014
HibernationDevice: RESUME=UUID=8565074e-439a-43bc-942f-c601146e3278
InstallationDate: Installed on 2014-05-15 (18 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
MachineType: ASUSTeK COMPUTER INC. X550LD
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-27-generic.efi.signed root=UUID=8485f9a5-8383-4eb2-8965-b2b55dc40c51 ro quiet splash acpi_backlight=vendor vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-27-generic N/A
 linux-backports-modules-3.13.0-27-generic N/A
 linux-firmware 1.127.2
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 01/17/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: X550LD.300
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: X550LD
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: ATN12345678901234567
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX550LD.300:bd01/17/2014:svnASUSTeKCOMPUTERINC.:pnX550LD:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX550LD:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: X550LD
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

Zara Noob (jaadw) wrote :

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
tags: added: bios-outdated-306
Changed in linux (Ubuntu):
importance: Undecided → Low
status: Confirmed → Incomplete
summary: - [Asus X550L] Touchpad not working/detected Ubuntu 14.04
+ [Asus X550LD] Touchpad not working/detected Ubuntu 14.04
Zara Noob (jaadw) wrote :

Updated to the 306 BIOS & as far as I can see, there are no changes. Pointer still moving on it's own & no touchpad functionality.

Terminal-Output as requested:

X550LD.306
05/14/2014

tags: added: latest-bios-306
removed: bios-outdated-306

Zara Noob, could you please test the latest upstream kernel available (3.15-rc8) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested. For example:
kernel-fixed-upstream-3.15-rc7

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description. As well, please remove the tag:
needs-upstream-testing

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

As well, please remove the tag:
needs-upstream-testing

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results. Thank you for your understanding.

Changed in linux (Ubuntu):
importance: Low → High
gsoundsgood (gsoundsgood) wrote :

Hello, I have the same problem here. I'd be willing to test. However, you seem to be suggesting to use a kernel for marked for Utopic, even if we are on Ubuntu 14.04 (Ubuntu Gnome, in my case). Is this correct? Do I understand it right you are suggesting to install this kernel? http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.15-utopic/

Thank you

gsoundsgood (gsoundsgood) wrote :

I ended up installing the latest mainline kernel, 3.15.0-031500-generic, from the link above

The problems persists. I edited the tags as suggested above. Anything else I can do?

tags: added: kernel-bug-exists-upstream kernel-bug-exists-upstream-3.15.0-031500-generic
description: updated
Luca (luca-passelli) wrote :

Same issue on linux mint 17,i tried with kernel 3.15 but the problem persist.
i notice that if i remove psmouse module with "rmmod psmouse" the touchpad is recognized as "AT Raw Set 2 keyboard" instead of "PS/2 Logitech Wheel Mouse".
The touchpad in asus x550ld must be recognized as elantech touchpad but i can't find a way to do that...

gsoundsgood / Luca, thank you for your comment. So your hardware and problem may be tracked, could you please file a new report with Ubuntu (not Mint) by executing the following in a terminal while booted into the default Ubuntu kernel (not a mainline one) via:
ubuntu-bug linux

For more on this, please read the official Ubuntu documentation:
Ubuntu Bug Control and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
Ubuntu Kernel Team: https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports
Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

Changed in linux (Ubuntu):
status: Incomplete → Confirmed

Anubhav Chaturvedi, thank you for your comment. So your hardware and problem may be tracked, could you please file a new report with Ubuntu by executing the following in a terminal while booted into the default Ubuntu kernel (not a mainline one) via:
ubuntu-bug linux

For more on this, please read the official Ubuntu documentation:
Ubuntu Bug Control and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
Ubuntu Kernel Team: https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports
Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

Changed in linux (Ubuntu):
status: Confirmed → Incomplete
gsoundsgood (gsoundsgood) wrote :

Thank you for your help. As suggested, I filed a new bug with the default kernel (3.13.0-29-generic), find it here:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1328392

Zara Noob (jaadw) on 2014-06-17
tags: added: kernel-bug-exists-upstream-v3.16-rc1-utopic
removed: kernel-bug-exists-upstream-3.15.0-031500-generic
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Zara Noob (jaadw) wrote :

so, finally i was able to test the newest upstream-kernel (v3.16-rc1-utopic) & with this, everything went worse. i wasn't able to enter the login-screen. all i saw, was just a neverending report of some "psmouse serio4 error" & some usb-port (o.s.) "not suspendend yet" message.
think i'll try now the previous kernel (v3.15.1-utopic), to examine, if then i'll be able to enter the start-screen.

Zara Noob, the issue you are reporting is an upstream one. Could you please report this problem through the appropriate channel by following the instructions _verbatim_ at https://wiki.ubuntu.com/Bugs/Upstream/kernel ?

Please provide a direct URL to your e-mail to the mailing list once you have made it so that it may be tracked.

Thank you for your understanding.

Changed in linux (Ubuntu):
status: Confirmed → Triaged
Zara Noob (jaadw) wrote :

here we go; the link to the mailing list:
https://<email address hidden>/msg05311.html

Zara Noob, you would want to redirect this to the linux-input mailing list, as they are responsible for touchpad drivers.

Zara Noob (jaadw) wrote :

okay:
https://<email address hidden>/msg10586.html

Zara Noob (jaadw) wrote :

Just want to let you know about an existing workaround given in this bug report: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1314198/comments/31.
hope there'll be full support for those newer touchpads asap!

Jason Legault (jasln) wrote :

Just to add to this. I just purchased an Asus K450L and installed Ubuntu 14.04 and the touchpad also does not work. I tried booting with "psmouse.proto=bare" on the kernel cmdline as a workaround and that did not work either.

maniuz (ziuperi) wrote :

Hi everyone, maybe i've found the solution for this problem. I recently bought an Asus F550LD (which in realty is an X550) and i have some problem, but the strange thing is that when i try the live version of ubuntu 14.04 on this notebook in exposure everything works (or almost). So before changing it, I used the command "sudo lshw -html" and I got the hardware list of pc.
Then when I changed the notebook with the one in exposure i repeat the commandon this one.
Finally I compared the two hardware cards. There are two difference. one litttle difference on the clock of processor (which is the same) and the Ram. The Ram is the same for power, but different for producer.

I think the problem is the Ram, on which the OS is loaded.

I report the two hardware cards for you.
I hope I was helpful

maniuz (ziuperi) wrote :

I have to write another comment to attach the second file

Jason Legault / maniuz, thank you for your comment. So your hardware and problem may be tracked, could you please file a new report with Ubuntu by executing the following in a terminal while booted into the default Ubuntu kernel (not a mainline one) via:
ubuntu-bug linux

For more on this, please read the official Ubuntu documentation:
Ubuntu Bug Control and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
Ubuntu Kernel Team: https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports
Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

Mateusz Jończyk (mat-jonczyk) wrote :

Maniuz,
It works on the live cd is because You have upgraded Your kernel so You have a different version on the live cd and on Your box.

Please give me dmesg from the live cd when booting with "i8042.debug=1".
Also You may try downgrading Your kernel by installing linux-image-3.13.0-24-generic.

Changed in linux (Ubuntu):
assignee: nobody → Panji Kusuma (blackiskuro)
assignee: Panji Kusuma (blackiskuro) → nobody
Cristian Tala (naito-neko) wrote :

Same trouble different Asus notebook. Asus S301 Series. I am attaching the debug files. ( Devices + Xinput + Xorg )

Cristian Tala, thank you for your comment. So your hardware and problem may be tracked, could you please file a new report with Ubuntu by executing the following in a terminal while booted into the default Ubuntu kernel (not a mainline one) via:
ubuntu-bug linux

For more on this, please read the official Ubuntu documentation:
Ubuntu Bug Control and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
Ubuntu Kernel Team: https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports
Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

As well, please do not announce in this report you created a new bug report.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

I'd like to confirm that the issue is also occurring on the Asus X550D

Andreas Glaser, thank you for your comment. So your hardware and problem may be tracked, could you please file a new report with Ubuntu by executing the following in a terminal while booted into the default Ubuntu kernel (not a mainline one) via:
ubuntu-bug linux

For more on this, please read the official Ubuntu documentation:
Ubuntu Bug Control and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
Ubuntu Kernel Team: https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports
Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

As well, please do not announce in this report you created a new bug report.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

Pzlocki (pzlocki) wrote :

I have the same issue in Asus R513C.

Pzlocki, thank you for your comment. Unfortunately, this bug report is not scoped to you, or your problem. So your hardware and problem may be tracked, could you please file a new report with Ubuntu by executing the following in a terminal while booted into the default Ubuntu kernel (not a mainline one) via:
ubuntu-bug linux

For more on this, please read the official Ubuntu documentation:
Ubuntu Bug Control and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
Ubuntu Kernel Team: https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports
https://wiki.ubuntu.com/Kernel/Policies/DuplicateBugs
Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

As well, please do not announce in this report you created a new bug report.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

tags: added: vivid
nguyen anh (anhvjp123z) on 2015-04-19
Changed in linux (Ubuntu):
assignee: nobody → nguyen anh (anhvjp123z)
Amikazet (andrefmg) wrote :

hello, i have an Asus X550L and i have the same problem, but i search and i found an little solution, dont work 2 finger but is better than nothing.

the solution is in this website: http://askubuntu.com/questions/470388/how-do-i-get-the-touchpad-working-on-an-asus-x450l

#####################################
Work Around
Credit to Hans De Goede (https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1314198/comments/31)

This should enable the mouse to work as a normal touchpad mouse, so no multi-touch.

You need to add a Kernel Boot Parameter to set the flag psmouse.proto=bare which will enable PS/2 Mouse Emulation mode on your touchpad.

To do this you can edit your default grub file.

sudo nano /etc/default/grub

Find the line that mentions GRUB_CMDLINE_LINUX_DEFAULT="quiet splash" (or something similar) and add the flag to the end of the quoted string.

GRUB_CMDLINE_LINUX_DEFAULT="quiet splash psmouse.proto=bare"

Then save the file and run a grub update.

sudo update-grub

Then restart the system and (hopefully) enjoy your new touchpad in PS/2 Emulation Mode.

This is a temporary fix as Hans De Goede mentions, this isn't a trivial fix. If I'm reading the situation correctly, support for the software that handled the touchpad used in the ASUS 550 range (and some other models) was deprecated in 14.04 and a suitable replacement hasn't yet been developed. So for now we don't get multi-touch in 14.04.

Having struggled with this for a while and finding nothing but launchpad bug reports, I'm pretty happy to finally have a working touchpad even if it doesn't have multi-touch!

###########################

Pilot6 (hanipouspilot) wrote :

The bug has been fixed in

linux-generic-lts-wily package.

Changed in linux (Ubuntu):
status: Triaged → Fix Released
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