Ubuntu
linux package

[Lenovo ThinkPad X230] e1000e driver intermittently prevents suspend in 3.15.0-2-generic

Bug #1324028 reported by Steve Langasek on 2014-05-28

This bug affects 4 people

Affects		Status	Importance	Assigned to	Milestone
	linux (Ubuntu)	Confirmed	Medium	Unassigned

Bug Description

utopic has been intermittently failing to suspend for me. It works after a fresh boot, and then mysteriously stops working.

'echo mem > /sys/power/state' was returning ENOENT on the write syscall.

dmesg shows the following:
[38986.394761] [drm] Enabling RC6 states: RC6 on, RC6p on, RC6pp off
[38992.721434] e1000e 0000:00:19.0 eth1: PHY Wakeup cause - Broadcast Packet
[38993.530046] e1000e 0000:00:19.0 eth1: Hardware Error
[38993.841433] pci_pm_runtime_suspend(): e1000e_pm_runtime_suspend+0x0/0xc0 [e1000e] returns -16

WORKAROUND: After executing the following, suspend works again:
modprobe -r e1000e

ProblemType: Bug
DistroRelease: Ubuntu 14.10
Package: linux-image-3.15.0-2-generic 3.15.0-2.6
ProcVersionSignature: Ubuntu 3.15.0-2.6-generic 3.15.0-rc6
Uname: Linux 3.15.0-2-generic x86_64
ApportVersion: 2.14.2-0ubuntu4
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: vorlon 3956 F.... pulseaudio
CurrentDesktop: Unity
Date: Wed May 28 11:11:53 2014
HibernationDevice: RESUME=UUID=6df76279-19ea-45a4-bec9-e4fdc858729a
InstallationDate: Installed on 2010-09-24 (1342 days ago)
InstallationMedia: Ubuntu 10.04.1 LTS "Lucid Lynx" - Release amd64 (20100816.1)
MachineType: LENOVO 2306CTO
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.15.0-2-generic root=/dev/mapper/hostname-root ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-3.15.0-2-generic N/A
linux-backports-modules-3.15.0-2-generic N/A
linux-firmware 1.129
SourcePackage: linux
UpgradeStatus: Upgraded to utopic on 2014-05-23 (5 days ago)
WifiSyslog:

dmi.bios.date: 10/25/2013
dmi.bios.vendor: LENOVO
dmi.bios.version: G2ET97WW (2.57 )
dmi.board.asset.tag: Not Available
dmi.board.name: 2306CTO
dmi.board.vendor: LENOVO
dmi.board.version: Not Defined
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias: dmi:bvnLENOVO:bvrG2ET97WW(2.57):bd10/25/2013:svnLENOVO:pn2306CTO:pvrThinkPadX230:rvnLENOVO:rn2306CTO:rvrNotDefined:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.name: 2306CTO
dmi.product.version: ThinkPad X230
dmi.sys.vendor: LENOVO

See original description

Tags:

Revision history for this message

Steve Langasek (vorlon) wrote on 2014-05-28:

AlsaInfo.txt Edit (44.1 KiB, text/plain; charset="utf-8")
BootDmesg.txt Edit (73.4 KiB, text/plain; charset="utf-8")
CRDA.txt Edit (203 bytes, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (223.4 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (3.1 KiB, text/plain; charset="utf-8")
IwConfig.txt Edit (541 bytes, text/plain; charset="utf-8")
Lspci.txt Edit (10.4 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (443 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (3.7 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (313 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (2.3 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (6.6 KiB, text/plain; charset="utf-8")
PulseList.txt Edit (22.6 KiB, text/plain; charset="utf-8")
RfKill.txt Edit (128 bytes, text/plain; charset="utf-8")
UdevDb.txt Edit (176.3 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (365.5 KiB, text/plain; charset="utf-8")

Revision history for this message

Joseph Salisbury (jsalisbury) wrote on 2014-05-28:

Did this bug also happen in Trusty, or is it new to Utopic?

Changed in linux (Ubuntu):
importance:	Undecided → Medium
tags:	added: kernel-da-key

Revision history for this message

Brad Figg (brad-figg) wrote on 2014-05-28: Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status:	New → Confirmed

penalvch (penalvch) on 2014-05-28

summary:	- e1000e driver intermittently prevents suspend in 3.15.0-2-generic + [Lenovo ThinkPad X230] e1000e driver intermittently prevents suspend in + 3.15.0-2-generic
tags:	added: bios-outdated-2.61

penalvch (penalvch) on 2014-05-28

description:

updated

Steve Langasek (vorlon) on 2014-05-28

description:

updated

Revision history for this message

Brendan Kelly (texkelly-4) wrote on 2014-10-18:

This also happens on my x230 - I am running Trusty (14.04 LTS).

Revision history for this message

Christopher Barrington-Leigh (cpbl) wrote on 2014-10-30:

I had this problem a lot on a Lenovo X230Table under 14.04 (and maybe the previous distro) but the latest firmware update (BIOS update) from Lenovo seems to have fixed it.
I have not yet tried upgrading to 14.10.

(Incidentally, if I'm allowed to say so here, my machine still fails to shut down sometimes: that is, it reboots instead of shutting down, even with the latest BIOS. This can be very bad due to the risk of overheating if it's being put away...)

Revision history for this message

penalvch (penalvch) wrote on 2014-10-30:

Christopher Barrington-Leigh, regarding the intermittent failure to shutdown, so your hardware and problem may be tracked, please file a new report via a terminal:
ubuntu-bug linux

Brendan Kelly, thank you for your comment. So your hardware and problem may be tracked, could you please file a new report with Ubuntu by executing the following in a terminal while booted into the default Ubuntu kernel (not a mainline one) via:
ubuntu-bug linux

For more on this, please read the official Ubuntu documentation:
Ubuntu Bug Control and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
Ubuntu Kernel Team: https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports
https://wiki.ubuntu.com/Kernel/Policies/DuplicateBugs
Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette