[Asus X550CA] Touchpad not working in ubuntu 14.04

Bug #1323816 reported by sunnycloud on 2014-05-27
34
This bug affects 4 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
High
Unassigned

Bug Description

The touchpad functions properly on my X550CA laptop under Windows 8 64bit. It doesn't work properly with Ubuntu 14.04 64-bit. The cursor doesn't move at all or just barely from time to time. Right or left-click doesn't work. The touchpad is not properly recognized by the OS. It seems to recognized it as “PS/2 Logitech Wheel Mouse”, as shown by:
$ xinput --list
⎡ Virtual core pointer id=2 [master pointer (3)]
⎜ ↳ Virtual core XTEST pointer id=4 [slave pointer (2)]
⎜ ↳ PS/2 Logitech Wheel Mouse id=13 [slave pointer (2)]
⎣ Virtual core keyboard id=3 [master keyboard (2)]
    ↳ Virtual core XTEST keyboard id=5 [slave keyboard (3)]
    ↳ Power Button id=6 [slave keyboard (3)]
    ↳ Video Bus id=7 [slave keyboard (3)]
    ↳ Sleep Button id=8 [slave keyboard (3)]
    ↳ USB2.0 HD UVC WebCam id=10 [slave keyboard (3)]
    ↳ Asus WMI hotkeys id=11 [slave keyboard (3)]
    ↳ AT Translated Set 2 keyboard id=12 [slave keyboard (3)]

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-27-generic 3.13.0-27.50
ProcVersionSignature: Ubuntu 3.13.0-27.50-generic 3.13.11
Uname: Linux 3.13.0-27-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: karine 1904 F.... pulseaudio
CurrentDesktop: Unity
Date: Tue May 27 21:41:26 2014
HibernationDevice: RESUME=UUID=6a601bed-a08e-40d4-8116-6b1010237908
InstallationDate: Installed on 2014-05-22 (5 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
MachineType: ASUSTeK COMPUTER INC. X550CA
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-27-generic.efi.signed root=UUID=9f05464c-221e-46f5-a030-8991e10cf9a6 ro quiet splash i915.i915_enable_rc6=0 vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-27-generic N/A
 linux-backports-modules-3.13.0-27-generic N/A
 linux-firmware 1.127.2
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/24/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: X550CA.300
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: X550CA
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX550CA.300:bd03/24/2014:svnASUSTeKCOMPUTERINC.:pnX550CA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX550CA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: X550CA
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

sunnycloud (blackhole1002) wrote :

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
description: updated

sunnycloud, thank you for reporting this and helping make Ubuntu better. Could you please test the latest upstream kernel available (3.15-rc7) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested. For example:
kernel-fixed-upstream-3.15-rc6

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description. As well, please remove the tag:
needs-upstream-testing

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

As well, please remove the tag:
needs-upstream-testing

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results. Thank you for your understanding.

description: updated
tags: added: latest-bios-300
removed: latest-bios
Changed in linux (Ubuntu):
importance: Undecided → High
status: Confirmed → Incomplete
sunnycloud (blackhole1002) wrote :

Hi all,

I've tested the latest upstream kernel available and the touchpad is still not working.

Thanks for your work. Regards,

tags: added: kernel-bug-exists-upstream kernel-bug-exists-upstream-3.15.0-031500rc2
tags: added: latest-bios
removed: latest-bios-300
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
summary: - [Asus X550CA] Touchpad not working
+ [Asus X550CA] Touchpad not working in ubuntu 14.04

sunnycloud, could you please test the latest mainline kernel via http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.15-rc7-utopic/ and advise to the results?

Changed in linux (Ubuntu):
status: Confirmed → Incomplete
tags: added: kernel-bug-exists-upstream-3.15-rc2
removed: kernel-bug-exists-upstream-3.15.0-031500rc2
sunnycloud (blackhole1002) wrote :

The touchpad problem remains with the latest utopic mainline kernel.

Regards,

tags: added: kernel-bug-exists-upstream-3.15-rc7
removed: kernel-bug-exists-upstream-3.15-rc2
Changed in linux (Ubuntu):
status: Incomplete → Confirmed

sunnycloud, the issue you are reporting is an upstream one. Could you please report this problem through the appropriate channel by following the instructions _verbatim_ at https://wiki.ubuntu.com/Bugs/Upstream/kernel ?

Please provide a direct URL to your e-mail to the mailing list once you have made it so that it may be tracked.

Thank you for your understanding.

Changed in linux (Ubuntu):
status: Confirmed → Triaged

This bug has same behavior and possbly same hardware as https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1325881

maniuz (ziuperi) wrote :

I have the same problem with my asus F552LD. The odd thing is that when i try an ubuntu 14.04 live cd on the shop for this machine all work perfectlyalso the touchpad. So, why now the touchpad doesn't work properly?

maniuz, thank you for your comment. So your hardware and problem may be tracked, could you please file a new report with Ubuntu by executing the following in a terminal while booted into the default Ubuntu kernel (not a mainline one) via:
ubuntu-bug linux

For more on this, please read the official Ubuntu documentation:
Ubuntu Bug Control and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
Ubuntu Kernel Team: https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports
Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

Mateusz Jończyk (mat-jonczyk) wrote :

Maniuz,
could You please give mi some dmesg from the live cd when booting with "i8042.debug=1" ? This will help me debug the problem.

score100 (moritzge) wrote :

Interesting. I am running the latest Kernel and I don't have this bug, but another one. My touchpad works fine, as do left and right mouse buttons. However, whenever I keep using the touchpad instead of an external mouse consistently: ubuntu freezes within a period of 2 to 25 minutes. I kept thinking that it must be for another reason that this is happening, but it definitely ONLY happens (the freezing) if I use no external Mouse for my ASUS X550-C.
Anyone else has this?

Marek (filolog2) wrote :

Hi,

The same problem here with my ASUS X550CA. Touchpad does not work AT ALL on any recent Ubuntu version (and Mint, Debian live, Manjaro and some other distros as well).

Cursor jumps and the system freezes for a few minutes.

However I have just tested PClinuxOS in live mode (KDE and Mate versions, burned on DVD-RW, as Unetbootin did not work on this distro) and the touchpad works fine for movements and clicks! (the only thing is the lack of scrolling -vertical or two-finger scrolling).
PClinuxOS uses kernel: 3.18.1-pclos1
There's no way of changing settings for the touchpad, as only the USB mouse gets recognised in the Control Centre...
Anyway, hope this helps some people who want the touchpad to work somehow on a GNU/Linux distro...Thanks

Pilot6 (hanipouspilot) on 2015-11-10
Changed in linux (Ubuntu):
status: Triaged → Fix Released
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