8086:08b1 (rev 73) [Clevo W740SU] Intel Wireless 7260 AC slow speeds and drops connection in ubunu 14.04

Bug #1318250 reported by jhouse
46
This bug affects 8 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Low
Unassigned

Bug Description

Slow speeds and drops connection in ubunu 14.04.

Network controller [0280]: Intel Corporation Wireless 7260 [8086:08b1] (rev 73)
Subsystem: Intel Corporation Dual Band Wireless-AC 7260 [8086:4070]

WORKAROUND: Download the ucode file for the 3.13 kernel here:
http://wireless.kernel.org/en/users/Drivers/iwlwifi?action=AttachFile&do=get&target=iwlwifi-7260-ucode-22.0.6.0.tgz#Firmware

Download backports for 3.13 here:
http://drvbp1.linux-foundation.org/~mcgrof/rel-html/backports/

Un-tar the downloaded files:
tar xvf backports-3.13.2-1.tar.xz
tar xvf iwlwifi-7260*

Then build backports for iwlwifi:
cd backports-3.13.2-1/
make defconfig-iwlwifi
make
sudo make install

Then copy the firmware ucode file to /lib/firmware
cd ..
cd iwlwifi*
sudo cp iwlwifi* /lib/firmware

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-24-generic 3.13.0-24.46
ProcVersionSignature: Ubuntu 3.13.0-24.46-generic 3.13.9
Uname: Linux 3.13.0-24-generic x86_64
ApportVersion: 2.14.1-0ubuntu3
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: ubuntu 2382 F.... pulseaudio
 /dev/snd/controlC0: ubuntu 2382 F.... pulseaudio
CasperVersion: 1.340
CurrentDesktop: Unity
Date: Sat May 10 21:12:12 2014
LiveMediaBuild: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
MachineType: Notebook W740SU
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: noprompt cdrom-detect/try-usb=true file=/cdrom/preseed/username.seed boot=casper initrd=/casper/initrd.lz quiet splash -- maybe-ubiquity
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-24-generic N/A
 linux-backports-modules-3.13.0-24-generic N/A
 linux-firmware 1.127
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/04/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 4.6.5
dmi.board.asset.tag: Tag 12345
dmi.board.name: W740SU
dmi.board.vendor: Notebook
dmi.board.version: Not Applicable
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 9
dmi.chassis.vendor: Notebook
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr4.6.5:bd07/04/2013:svnNotebook:pnW740SU:pvrNotApplicable:rvnNotebook:rnW740SU:rvrNotApplicable:cvnNotebook:ct9:cvrN/A:
dmi.product.name: W740SU
dmi.product.version: Not Applicable
dmi.sys.vendor: Notebook

Revision history for this message
jhouse (jhouse) wrote :
Revision history for this message
Brad Figg (brad-figg) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
penalvch (penalvch)
description: updated
description: updated
penalvch (penalvch)
tags: added: latest-bios-4.6.5
summary: - Intel Wireless 7260 AC slow speeds and drops connection in ubunu 14.04
+ 8086:08b1 (rev 73) [Clevo W740SU] Intel Wireless 7260 AC slow speeds and
+ drops connection in ubunu 14.04
penalvch (penalvch)
tags: added: needs-wifi-debug
Revision history for this message
penalvch (penalvch) wrote :

jhouse, thank you for reporting this and helping make Ubuntu better. Could you please restore your system to the default firmware and kernel provided by Ubuntu, and then test the latest upstream kernel available (not the daily folder) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested. For example:
kernel-fixed-upstream-3.15-rc5

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description. As well, please remove the tag:
needs-upstream-testing

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

As well, please remove the tag:
needs-upstream-testing

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results. Thank you for your understanding.

Changed in linux (Ubuntu):
importance: Undecided → Low
status: Confirmed → Incomplete
Revision history for this message
rjb (ron-buehler) wrote :

I'm experiencing the same behavior with this card (Intel 7260.HMWWB).

Revision history for this message
penalvch (penalvch) wrote :

rjb, thank you for your comment. So your hardware and problem may be tracked, could you please file a new report with Ubuntu by executing the following in a terminal while booted into a Ubuntu repository kernel (not a mainline one) via:
ubuntu-bug linux

For more on this, please read the official Ubuntu documentation:
Ubuntu Bug Control and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
Ubuntu Kernel Team: https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports
Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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