Ubuntu 14.04 does not recognize my FujiFilm FinePix S1600 camera any more

[Mladen B]

Description: Ubuntu 14.04 LTS
Release: 14.04

Hi,

Since the upgrade to 14.04 yesterday, I can't access my camera (FujiFilm FinePix S1600) anymore. This is what is logged into /var/log/syslog when I plug the camera in the usb port:

Apr 20 17:04:55 mm-xx kernel: [20993.276918] usb 3-2: new high-speed USB device number 9 using xhci_hcd
Apr 20 17:04:55 mm-xx kernel: [20993.462654] usb 3-2: New USB device found, idVendor=04cb, idProduct=0208
Apr 20 17:04:55 mm-xx kernel: [20993.462664] usb 3-2: New USB device strings: Mfr=0, Product=2, SerialNumber=3
Apr 20 17:04:55 mm-xx kernel: [20993.462670] usb 3-2: Product: USB PTP
Apr 20 17:04:55 mm-xx kernel: [20993.462674] usb 3-2: SerialNumber: 592D34383231100825DC350UR45112
Apr 20 17:04:55 mm-xx mtp-probe: checking bus 3, device 9: "/sys/devices/pci0000:00/0000:00:14.0/usb3/3-2"
Apr 20 17:04:55 mm-xx mtp-probe: bus: 3, device: 9 was not an MTP device
Apr 20 17:04:55 mm-xx colord: Device added: sysfs-(null)

But there is no icon in the Nautilus to open the camera and copy the images.

When I remove the usb cable, this shows in syslog:

Apr 20 17:05:33 mm-xx colord: device removed: sysfs-(null)
Apr 20 17:05:33 mm-xx kernel: [21031.599752] usb 3-2: USB disconnect, device number 9

Please help.

[Brad Figg (brad-figg)]

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1310303

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[ulrich eumann (ulrich-eumann)]

Never had any problems with my Nikon and Ubuntu 13.04 or 13.10
But since the upgrade it is found
lsusb: Bus 001 Device 009: ID 04b0:032f Nikon Corp.
but not mounted anymore

[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.15 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.15-rc2-trusty/

[ulrich eumann (ulrich-eumann)]

Sorry, I changed status to confirmed by accident
To try a different kernel is far too difficult for me

[penalvch (penalvch)]

Mladen B, thank you for taking the time to report this bug and helping to make Ubuntu better. Please execute the following command, as it will automatically gather debugging information, in a terminal:
apport-collect 1310303
When reporting bugs in the future please use apport by using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs.

[Espen Ore (1-espen)]

I can just add that it seems that the problem occurs in Ubuntu 14.04 generally and depends on the type of camera. This goes for Dell Inspiron, Dell Latitude and HP ZBook. My Nikon Coolpix S31 is not mounted although I can find it with lsusb which gives:
Bus 003 Device 005: ID 04b0:0341 Nikon Corp.
And I can extract images from the camera with Camera.app v. 0.8

On the other hand my Olymus XZ-1 is recognized as before.

I have installed apport if you want any data from one of my computers.

[madHamish (antoine-dymond)]

My Cannon PowerShot S95 is not recognized on Ubuntu 14.04 64 bit either.
syslog entries:

May 5 21:50:58 kernel: [ 494.036036] usb 1-5: new high-speed USB device number 5 using ehci-pci
May 5 21:50:58 kernel: [ 494.170798] usb 1-5: New USB device found, idVendor=04a9, idProduct=3212
May 5 21:50:58 kernel: [ 494.170803] usb 1-5: New USB device strings: Mfr=1, Product=2, SerialNumber=3
May 5 21:50:58 kernel: [ 494.170807] usb 1-5: Product: Canon Digital Camera
May 5 21:50:58 kernel: [ 494.170810] usb 1-5: Manufacturer: Canon Inc.
May 5 21:50:58 kernel: [ 494.170813] usb 1-5: SerialNumber: 272187620FB5406EB21585D957F1B030
May 5 21:50:58 mtp-probe: checking bus 1, device 5: "/sys/devices/pci0000:00/0000:00:1d.7/usb1/1-5"
May 5 21:50:58 mtp-probe: bus: 1, device: 5 was not an MTP device
May 5 21:50:58 colord: Device added: sysfs-(null)

[penalvch (penalvch)]

Antoine Smith Dryden Dymond, thank you for your comment. So your hardware and problem may be tracked, could you please file a new report with Ubuntu by executing the following in a terminal while booted into a Ubuntu repository kernel (not a mainline one) via:
ubuntu-bug linux

For more on this, please read the official Ubuntu documentation:
Ubuntu Bug Control and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
Ubuntu Kernel Team: https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports
Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

[Espen Ore (1-espen)]

Hi,

Just a few questions:

1. This is something you wish me to do while I try to connect to the
camera that is unrecognized? I ask because I am now at work and this
camera is at home, so I can probably not check it until tomorrow.

2. I am not so advanced in Ubuntu, so I do not really know what the
difference between an Ubuntu repository kernel and a mainline one. And I
especially do not know what I should do to change between them.

Best regards,
Espen

On 06.05.2014 19:49, Christopher M. Penalver wrote:
> Antoine Smith Dryden Dymond, thank you for your comment. So your hardware and problem may be tracked, could you please file a new report with Ubuntu by executing the following in a terminal while booted into a Ubuntu repository kernel (not a mainline one) via:
> ubuntu-bug linux
>
> For more on this, please read the official Ubuntu documentation:
> Ubuntu Bug Control and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
> Ubuntu Kernel Team: https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports
> Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
>
> When opening up the new report, please feel free to subscribe me to it.
>
> Thank you for your understanding.
>
> Helpful bug reporting tips:
> https://wiki.ubuntu.com/ReportingBugs
>

--
Espen S. Ore

[Gerardo (belverde)]

Hi ALL,

I have to report the same problem on my Ubuntu 14.04 (previously - 13.10 and 12.04 - everything was okay) with my USB drive (WD My Passport).
There is no crashlog and the system hangs few seconds after I plugged-in the USB cable and I cannot type any CLI command, only mouse works, but it is not possible click anywhere. The system is stuck until I unplug the cable

I collected

> tail -f /var/log/syslog

May 25 15:37:21 myubuntu ntfs-3g[5628]: Version 2013.1.13AR.1 external FUSE 29
May 25 15:37:21 myubuntu ntfs-3g[5628]: Mounted /dev/sdb1 (Read-Write, label "My Passport", NTFS 3.1)
May 25 15:37:21 myubuntu ntfs-3g[5628]: Cmdline options: rw,nosuid,nodev,uhelper=udisks2,uid=1000,gid=1000,dmask=0077,fmask=0177
May 25 15:37:21 myubuntu ntfs-3g[5628]: Mount options: rw,nosuid,nodev,uhelper=udisks2,allow_other,nonempty,relatime,default_permissions,fsname=/dev/sdb1,blkdev,blksize=4096
May 25 15:37:21 myubuntu ntfs-3g[5628]: Global ownership and permissions enforced, configuration type 7
May 25 15:37:21 myubuntu udisksd[2545]: Mounted /dev/sdb1 at /media/gerardo/My Passport on behalf of uid 1000
May 25 15:37:56 myubuntu wpa_supplicant[1137]: wlan0: CTRL-EVENT-SCAN-STARTED
May 25 15:38:01 myubuntu kernel: [ 6594.680768] usb 2-1.1: USB disconnect, device number 11
May 25 15:38:01 myubuntu udisksd[2545]: Cleaning up mount point /media/myubuntu/My Passport (device 8:17 no longer exist)
May 25 15:38:01 myubuntu ntfs-3g[5628]: Unmounting /dev/sdb1 (My Passport)
May 25 15:38:27 myubuntu kernel: [ 6620.242355] usb 2-1.2: new high-speed USB device number 12 using ehci-pci
May 25 15:38:27 myubuntu kernel: [ 6620.754633] usb 2-1.2: new high-speed USB device number 13 using ehci-pci
May 25 15:38:27 myubuntu kernel: [ 6620.848494] usb 2-1.2: New USB device found, idVendor=1058, idProduct=07a8
May 25 15:38:27 myubuntu kernel: [ 6620.848518] usb 2-1.2: New USB device strings: Mfr=1, Product=2, SerialNumber=3
May 25 15:38:27 myubuntu kernel: [ 6620.848524] usb 2-1.2: Product: My Passport 07A8
May 25 15:38:27 myubuntu kernel: [ 6620.848529] usb 2-1.2: Manufacturer: Western Digital
May 25 15:38:27 myubuntu kernel: [ 6620.848534] usb 2-1.2: SerialNumber: 5758513145383246594D4832
May 25 15:38:27 myubuntu kernel: [ 6620.849414] usb-storage 2-1.2:1.0: USB Mass Storage device detected
May 25 15:38:27 myubuntu kernel: [ 6620.849753] scsi10 : usb-storage 2-1.2:1.0
May 25 15:38:27 myubuntu mtp-probe: checking bus 2, device 13: "/sys/devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2"
May 25 15:38:27 myubuntu mtp-probe: bus: 2, device: 13 was not an MTP device
May 25 15:38:28 myubuntu kernel: [ 6621.852477] scsi 10:0:0:0: Direct-Access WD My Passport 07A8 1033 PQ: 0 ANSI: 6
May 25 15:38:28 myubuntu kernel: [ 6621.853101] scsi 10:0:0:1: Enclosure WD SES Device 1033 PQ: 0 ANSI: 6
May 25 15:38:28 myubuntu kernel: [ 6621.854000] sd 10:0:0:0: Attached scsi generic sg2 type 0
May 25 15:38:28 myubuntu kernel: [ 6621.857429] ses 10:0:0:1: Attached Enclosure device
May 25 15:38:28 myubuntu kernel: [ 6621.857775] ses 10:0:0:1: Attached scsi generic sg3 type 13
May 25 15:38:28 myubuntu kernel: [ 6621.859675] sd 10:0:0:0: [sdb] Spinning up disk...
May ...

[penalvch (penalvch)]

Espen Ore / Gerardo, thank you for your comment. So your hardware and problem may be tracked, could you please file a new report with Ubuntu by executing the following in a terminal while booted into a Ubuntu repository kernel (not a mainline one) via:
ubuntu-bug linux

For more on this, please read the official Ubuntu documentation:
Ubuntu Bug Control and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
Ubuntu Kernel Team: https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports
Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

[madHamish (antoine-dymond)]

I found a work-around using gphotofs:

http://askubuntu.com/questions/465090/14-04-doesnt-mount-digital-camera/

[penalvch (penalvch)]

madHamish, thank you for your comment. So your hardware and problem may be tracked, could you please file a new report with Ubuntu by executing the following in a terminal while booted into a Ubuntu repository kernel (not a mainline one) via:
ubuntu-bug linux

For more on this, please read the official Ubuntu documentation:
Ubuntu Bug Control and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
Ubuntu Kernel Team: https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports
Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

[hombrederayo (hombrederayo)]

I think I may be hutting this problem too.
Everything all fine before upgrading to 14.04. Now my Fujifilm Finepix LSS camera is not mountable.
The syslog shows the same as the OP:
tail /var/log/syslog
May 26 14:50:27 nick-ubuntu kernel: [506051.468300] usb 2-1: New USB device strings: Mfr=0, Product=2, SerialNumber=3
May 26 14:50:27 nick-ubuntu kernel: [506051.468306] usb 2-1: Product: USB PTP
May 26 14:50:27 nick-ubuntu kernel: [506051.468310] usb 2-1: SerialNumber: 592D39383835ZMS143012863
May 26 14:50:27 nick-ubuntu mtp-probe: checking bus 2, device 7: "/sys/devices/pci0000:00/0000:00:1d.7/usb2/2-1"
May 26 14:50:27 nick-ubuntu mtp-probe: bus: 2, device: 7 was not an MTP device
May 26 14:50:27 nick-ubuntu colord: Device added: sysfs-(null)

Is this being investigated by someone?

I'm having to use windows with my camera now. :(

[penalvch (penalvch)]

hombrederayo, thank you for your comment. So your hardware and problem may be tracked, could you please file a new report with Ubuntu by executing the following in a terminal while booted into a Ubuntu repository kernel (not a mainline one) via:
ubuntu-bug linux

For more on this, please read the official Ubuntu documentation:
Ubuntu Bug Control and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
Ubuntu Kernel Team: https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports
Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

[Polaris Borealis (pborealis)]

Same problem for me in 14.04 - my (old) laptop just doesn't see my Fujifilm XP200 anymore.

I'd love to help, upload reports or log files etc., but I just don't quite understand how.
I see that penalvch has regularly requested more information about this issue on this page, and added some etiquette links - but they make little sense to me :o(
The last time I tried to report a bug (years ago), I quickly got lost. I was even told the problem had been fixed, solution available in the next kernel (it wasn't).

Perhaps a list of commands to run, or list of files to go and find?
Could someone brainy create a simple bug-reporting-web-interface page to upload any files?

[penalvch (penalvch)]

Polaris Borealis, thank you for your comment. So your hardware and problem may be tracked, could you please file a new report with Ubuntu by executing the following in a terminal while booted into a Ubuntu repository kernel (not a mainline one) via:
ubuntu-bug linux

For more on this, please read the official Ubuntu documentation:
Ubuntu Bug Control and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
Ubuntu Kernel Team: https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports
Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]