[Samsung NP305E5Z-S01IN] suspend/resume failure [non-free: fglrx]

[bhatta]

On lid close the laptop went into Sleep. never woke up.
Had to hard reboot.

Bhatta

ProblemType: KernelOops
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-23-lowlatency 3.13.0-23.45
ProcVersionSignature: Ubuntu 3.13.0-23.45-lowlatency 3.13.8
Uname: Linux 3.13.0-23-lowlatency x86_64
NonfreeKernelModules: fglrx
Annotation: This occured during a previous suspend and prevented it from resuming properly.
ApportVersion: 2.14.1-0ubuntu1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: tres-bhatta 2322 F.... pulseaudio
 /dev/snd/controlC0: tres-bhatta 2322 F.... pulseaudio
Date: Fri Apr 11 16:48:51 2014
ExecutablePath: /usr/share/apport/apportcheckresume
Failure: suspend/resume
HibernationDevice: RESUME=UUID=76c5553c-5640-4ffb-b7e4-c980d8ca329a
InstallationDate: Installed on 2014-04-09 (1 days ago)
InstallationMedia: Ubuntu-Studio 14.04 LTS "Trusty Tahr" - Beta amd64 (20140326.1)
InterpreterPath: /usr/bin/python3.4
MachineType: SAMSUNG ELECTRONICS CO., LTD. 305E4Z/305E5Z/305E7Z
ProcCmdline: /usr/bin/python3 /usr/share/apport/apportcheckresume
ProcEnviron:
 TERM=linux
 PATH=(custom, no user)
ProcFB: 0 VESA VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-23-lowlatency root=UUID=7c9dc3d1-e768-4eda-82a9-48cd9dcc5b51 ro quiet splash radeon.dpm=1 vt.handoff=7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-23-lowlatency N/A
 linux-backports-modules-3.13.0-23-lowlatency N/A
 linux-firmware 1.127
SourcePackage: linux
Title: [SAMSUNG ELECTRONICS CO., LTD. 305E4Z/305E5Z/305E7Z] suspend/resume failure [non-free: fglrx]
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:

dmi.bios.date: 10/23/2012
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 01TK.ME30.20121023.SKK
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: 305E4Z/305E4Z
dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.board.version: 01TK
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 9
dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr01TK.ME30.20121023.SKK:bd10/23/2012:svnSAMSUNGELECTRONICSCO.,LTD.:pn305E4Z/305E5Z/305E7Z:pvr01TK:rvnSAMSUNGELECTRONICSCO.,LTD.:rn305E4Z/305E4Z:rvr01TK:cvnSAMSUNGELECTRONICSCO.,LTD.:ct9:cvrN/A:
dmi.product.name: 305E4Z/305E5Z/305E7Z
dmi.product.version: 01TK
dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD.

[Brad Figg (brad-figg)]

This change was made by a bot.

[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.14 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.14-trusty/

[bhatta (bhattacharya-abhishek)]

Hi ,
I just tested it using the Mainline kernel:
~$ uname -a
Linux nbe-42 3.14.0-031400-lowlatency #201403310035 SMP PREEMPT Mon Mar 31 04:44:05 UTC 2014 x86_64 x86_64 x86_64 GNU/Linux

After installing it, I shut the lid of the Laptop to put it to 'Sleep' and tried to 'Wake' it up after 5 minutes. It Did !
No problems there.
Hence changed the Tag.

Hope this helps.
No need for thanks , glad to help out !

Regards,
Bhatta

[bhatta (bhattacharya-abhishek)]

Yep, sure I can.
here it is : NP305E5Z-S01 IN

Hope this helps.

Regards,
bhatta

On Tuesday 29 April 2014 05:11 PM, Christopher M. Penalver wrote:
> bhatta, could you please provide the full computer model as noted on the
> sticker?
>
> ** Tags added: needs-full-computer-model
>

[slumbergod (slumbergod)]

This is driving me crazy too.
Samsung NP350E5C

[penalvch (penalvch)]

slumbergod, thank you for your comment. So your hardware and problem may be tracked, could you please file a new report with Ubuntu by executing the following in a terminal while booted into a Ubuntu repository kernel (not a mainline one) via:
ubuntu-bug linux

For more on this, please read the official Ubuntu documentation:
Ubuntu Bug Control and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
Ubuntu Kernel Team: https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports
Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

[penalvch (penalvch)]

bhatta, the next step is to fully reverse commit bisect in order to identify the offending commit. Could you please do this following https://wiki.ubuntu.com/Kernel/KernelBisection#How_do_I_reverse_bisect_the_upstream_kernel.3F ?

[bhatta (bhattacharya-abhishek)]

Christopher,
sorry for getting back late.
really sorry, but I didn't quiet get what I have to do to reverse commit,
Could you please xplain that to me in the easy way.
I am up for it

bhatta

On Sat, May 17, 2014 at 11:40 PM, Christopher M. Penalver <
<email address hidden>> wrote:

> bhatta, the next step is to fully reverse commit bisect in order to
> identify the offending commit. Could you please do this following
>
> https://wiki.ubuntu.com/Kernel/KernelBisection#How_do_I_reverse_bisect_the_upstream_kernel.3F
> ?
>
> ** Changed in: linux (Ubuntu)
> Status: Confirmed => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1306549
>
> Title:
> [Samsung NP305E5Z-S01IN] suspend/resume failure [non-free: fglrx]
>
> Status in “linux” package in Ubuntu:
> Incomplete
>
> Bug description:
> On lid close the laptop went into Sleep. never woke up.
> Had to hard reboot.
>
> Bhatta
>
> ProblemType: KernelOops
> DistroRelease: Ubuntu 14.04
> Package: linux-image-3.13.0-23-lowlatency 3.13.0-23.45
> ProcVersionSignature: Ubuntu 3.13.0-23.45-lowlatency 3.13.8
> Uname: Linux 3.13.0-23-lowlatency x86_64
> NonfreeKernelModules: fglrx
> Annotation: This occured during a previous suspend and prevented it from
> resuming properly.
> ApportVersion: 2.14.1-0ubuntu1
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC1: tres-bhatta 2322 F.... pulseaudio
> /dev/snd/controlC0: tres-bhatta 2322 F.... pulseaudio
> Date: Fri Apr 11 16:48:51 2014
> ExecutablePath: /usr/share/apport/apportcheckresume
> Failure: suspend/resume
> HibernationDevice: RESUME=UUID=76c5553c-5640-4ffb-b7e4-c980d8ca329a
> InstallationDate: Installed on 2014-04-09 (1 days ago)
> InstallationMedia: Ubuntu-Studio 14.04 LTS "Trusty Tahr" - Beta amd64
> (20140326.1)
> InterpreterPath: /usr/bin/python3.4
> MachineType: SAMSUNG ELECTRONICS CO., LTD. 305E4Z/305E5Z/305E7Z
> ProcCmdline: /usr/bin/python3 /usr/share/apport/apportcheckresume
> ProcEnviron:
> TERM=linux
> PATH=(custom, no user)
> ProcFB: 0 VESA VGA
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-23-lowlatency
> root=UUID=7c9dc3d1-e768-4eda-82a9-48cd9dcc5b51 ro quiet splash radeon.dpm=1
> vt.handoff=7
> PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No
> PulseAudio daemon running, or not running as session daemon.
> RelatedPackageVersions:
> linux-restricted-modules-3.13.0-23-lowlatency N/A
> linux-backports-modules-3.13.0-23-lowlatency N/A
> linux-firmware 1.127
> SourcePackage: linux
> Title: [SAMSUNG ELECTRONICS CO., LTD. 305E4Z/305E5Z/305E7Z]
> suspend/resume failure [non-free: fglrx]
> UpgradeStatus: No upgrade log present (probably fresh install)
> UserGroups:
>
> dmi.bios.date: 10/23/2012
> dmi.bios.vendor: American Megatrends Inc.
> dmi.bios.version: 01TK.ME30.20121023.SKK
> dmi.board.asset.tag: To be filled by O.E.M.
> dmi.board.name: 305E4Z/305E4Z
> dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD.
> dmi.board.version: 01TK
> ...

[Sunil V S (vssun9)]

This problem affects me when using X.Org X Server
However it is resolved by using AMD proprietary driver.

[penalvch (penalvch)]

Sunil V S, thank you for your comment. So your hardware and problem may be tracked, could you please file a new report with Ubuntu by executing the following in a terminal while booted into the default Ubuntu kernel (not a mainline one) via:
ubuntu-bug linux

For more on this, please read the official Ubuntu documentation:
Ubuntu Bug Control and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
Ubuntu Kernel Team: https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports
Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

[Sunil V S (vssun9)]

I have reported a bug at https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1344500

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

[Sunil V S (vssun9)]

The problem has been fixed in latest update