package linux-image-3.11.0-20-generic 3.11.0-20.34 failed to install/upgrade: subprocess installed post-installation script returned error exit status 2

[eric brinsfield]

it says error when trying to clean up after update
pcilib: sysfs_read_vpd: read failed: Connection timed out

ProblemType: Package
DistroRelease: Ubuntu 13.10
Package: linux-image-3.11.0-20-generic 3.11.0-20.34
ProcVersionSignature: Ubuntu 3.11.0-19.33-generic 3.11.10.5
Uname: Linux 3.11.0-19-generic x86_64
NonfreeKernelModules: fglrx
ApportVersion: 2.12.5-0ubuntu2.2
AptOrdering:
 linux-image-3.11.0-20-generic: Configure
 linux-image-extra-3.11.0-20-generic: Configure
 linux-image-generic: Configure
 linux-generic: Configure
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: eric 2411 F.... pulseaudio
 /dev/snd/controlC0: eric 2411 F.... pulseaudio
Date: Wed Apr 9 21:57:07 2014
DuplicateSignature: package:linux-image-3.11.0-20-generic:3.11.0-20.34:subprocess installed post-installation script returned error exit status 2
ErrorMessage: subprocess installed post-installation script returned error exit status 2
HibernationDevice: RESUME=UUID=b69b1e08-7aaf-47bc-b267-06e04ccc15f7
InstallationDate: Installed on 2014-01-29 (70 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
MachineType: TOSHIBA Satellite L755D
MarkForUpload: True
ProcFB: 0 VESA VGA
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.11.0-19-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions: grub-pc 2.00-19ubuntu2.1
SourcePackage: linux
Title: package linux-image-3.11.0-20-generic 3.11.0-20.34 failed to install/upgrade: subprocess installed post-installation script returned error exit status 2
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/11/2012
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: 2.00
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: Torpedo
dmi.board.vendor: AMD
dmi.board.version: Base Board Version
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: AMD
dmi.chassis.version: None
dmi.modalias: dmi:bvnInsydeCorp.:bvr2.00:bd05/11/2012:svnTOSHIBA:pnSatelliteL755D:pvrPSK32U-010001:rvnAMD:rnTorpedo:rvrBaseBoardVersion:cvnAMD:ct10:cvrNone:
dmi.product.name: Satellite L755D
dmi.product.version: PSK32U-010001
dmi.sys.vendor: TOSHIBA

[Brad Figg (brad-figg)]

This change was made by a bot.

[Joseph Salisbury (jsalisbury)]

You may need to run the following:

sudo apt-get install -f
sudo apt-get clean
sudo apt-get update

Then re-install the package.

If that does not resolve your issue, please mark the bug as "Confirmed"

[eric brinsfield (eebrinsfield)]

after all that here is what comes up.

After this operation, 0 B of additional disk space will be used.
Setting up linux-image-3.11.0-20-generic (3.11.0-20.34) ...
Internal Error: Could not find image (/boot/vmlinuz-3.11.0-20-generic)
dpkg: error processing linux-image-3.11.0-20-generic (--configure):
 subprocess installed post-installation script returned error exit status 2
dpkg: dependency problems prevent configuration of linux-image-extra-3.11.0-20-generic:
 linux-image-extra-3.11.0-20-generic depends on linux-image-3.11.0-20-generic; however:
  Package linux-image-3.11.0-20-generic is not configured yet.

dpkg: error processing linux-image-extra-3.11.0-20-generic (--configure):
 dependency problems - leaving unconfigured
dpkg: dependency problems prevent configuration of linux-image-generic:
 linux-image-generic depends on linux-image-3.11.0-20-generic; however:
  Package linux-image-3.11.0-20-generic is not configured yet.
 linux-image-generic depends on linux-image-extra-3.11.0-20-generic; however:
  Package linux-image-extra-3.11.0-20-generic is not configured yet.

dpkg: error processing linux-image-generic (--configure):
 dependency problems - leaving unconfigured
dpkg: dependency problems prevent configuration oNo apport report written because the error message indicates its a followup error from a previous failure.
                                                                           No apport report written because the error message indicates its a followup error from a previous failure.
                     No apport report written because MaxReports is reached already
   f linux-generic:
 linux-generic depends on linux-image-generic (= 3.11.0.20.21); however:
  Package linux-image-generic is not configured yet.

dpkg: error processing linux-generic (--configure):
 dependency problems - leaving unconfigured
Errors were encountered while processing:
 linux-image-3.11.0-20-generic
 linux-image-extra-3.11.0-20-generic
 linux-image-generic
 linux-generic
E: Sub-process /usr/bin/dpkg returned an error code (1)

[Mauricio Luque (mauluqu)]

it the same to me

[mike (m-mike-7)]

In my case, the /initrd.img and /vmlinuz symlinks were broken - pointing to nonexistent files. Correcting those symlinks by hand (and validating the grub.conf) allowed apt-get install -f to repair itself.

This is a bug, and I'm not sure about the root cause, but that was my fix.