04f2:b3be [Sony VAIO SVP1321M2E] Webcam is distorted

[Daniel Holm]

Hi,

My new Vaio Pro 13 has a webcam from Chicony which doesn't work properly. Using Cheese I can se myself for like a second, then the stream ends. In Google Hangouts my image contains static and is distorted (see attachement).

Using streamer to take a snapshot the image looks fine in 640x480, but if I want it to take a HD image in 1280x720 I get an error and the output file looks as when in an hangout.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-generic 3.13.0.19.23
ProcVersionSignature: Ubuntu 3.13.0-19.39-generic 3.13.6
Uname: Linux 3.13.0-19-generic x86_64
ApportVersion: 2.14.1-0ubuntu1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: daniel 2105 F.... pulseaudio
 /dev/snd/controlC1: daniel 2105 F.... pulseaudio
CurrentDesktop: Unity
Date: Wed Apr 9 22:52:05 2014
HibernationDevice: RESUME=UUID=a8a44495-3583-451d-99c8-b5be0e8cf0ca
InstallationDate: Installed on 2014-04-09 (0 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Alpha amd64 (20140323)
MachineType: Sony Corporation SVP1321M2EB
ProcEnviron:
 LANGUAGE=sv
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=sv_SE.UTF-8
 SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.13.0-19-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-19-generic N/A
 linux-backports-modules-3.13.0-19-generic N/A
 linux-firmware 1.127
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 11/21/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: R1043V7
dmi.board.asset.tag: N/A
dmi.board.name: VAIO
dmi.board.vendor: Sony Corporation
dmi.board.version: N/A
dmi.chassis.asset.tag: N/A
dmi.chassis.type: 10
dmi.chassis.vendor: Sony Corporation
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrR1043V7:bd11/21/2013:svnSonyCorporation:pnSVP1321M2EB:pvrC60C0754:rvnSonyCorporation:rnVAIO:rvrN/A:cvnSonyCorporation:ct10:cvrN/A:
dmi.product.name: SVP1321M2EB
dmi.product.version: C60C0754
dmi.sys.vendor: Sony Corporation

[Brad Figg (brad-figg)]

This change was made by a bot.

[Daniel Holm (danielholm)]

It works as it should in Skype, though...

[Daniel Holm (danielholm)]

Unable to update BIOS. Changelog states that the changes are for HDD anyway.

[Daniel Holm (danielholm)]

I tried the webcam in a live Ubuntu 13.10 environment and it worked. Maybe a kind of regression?

[Property (property)]

cheese has the same problem. The video output crashes if started on Vaio Pro 13 with Ubuntu 14.04

[penalvch (penalvch)]

Property, thank you for your comment. So your hardware and problem may be tracked, could you please file a new report with Ubuntu by executing the following in a terminal while booted into a Ubuntu repository kernel (not a mainline one) via:
ubuntu-bug linux

For more on this, please read the official Ubuntu documentation:
Ubuntu Bug Control and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
Ubuntu Kernel Team: https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports
Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

[Vincenzoml (vincenzoml)]

I have the same problem with the same setup. Moreover, the webcam works well with skype installed from the ubuntu partner repository; this must be a problem of some library that skype statically links instead (?)

[penalvch (penalvch)]

Vincenzoml, thank you for your comment. So your hardware and problem may be tracked, could you please file a new report with Ubuntu by executing the following in a terminal while booted into a Ubuntu repository kernel (not a mainline one) via:
ubuntu-bug linux

For more on this, please read the official Ubuntu documentation:
Ubuntu Bug Control and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
Ubuntu Kernel Team: https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports
Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

[Lari Koponen (lari-koponen)]

Same setup, same problem. With Cheese the webcam-stream hangs after having produced partial image.

[penalvch (penalvch)]

Lari Koponen, thank you for your comment. So your hardware and problem may be tracked, could you please file a new report with Ubuntu by executing the following in a terminal while booted into a Ubuntu repository kernel (not a mainline one) via:
ubuntu-bug linux

For more on this, please read the official Ubuntu documentation:
Ubuntu Bug Control and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
Ubuntu Kernel Team: https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports
Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

[Daniel Holm (danielholm)]

I know I reported this bug in the first place, but marking it as confirmed since I installed latest beta of Ubuntu 14.10 and it still doesn't work.

[Daniel Holm (danielholm)]

But why does it work in a previous Ubuntu release as stated in https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1305306/comments/6 ?

[carronhero (quiquepaz)]

Same problem here. The cam works perfectly on skype. Haven't tested if it works in 13.10.

enrique@pro13:~$ lspci
00:00.0 Host bridge: Intel Corporation Haswell-ULT DRAM Controller (rev 09)
00:02.0 VGA compatible controller: Intel Corporation Haswell-ULT Integrated Graphics Controller (rev 09)
00:03.0 Audio device: Intel Corporation Haswell-ULT HD Audio Controller (rev 09)
00:14.0 USB controller: Intel Corporation Lynx Point-LP USB xHCI HC (rev 04)
00:16.0 Communication controller: Intel Corporation Lynx Point-LP HECI #0 (rev 04)
00:1b.0 Audio device: Intel Corporation Lynx Point-LP HD Audio Controller (rev 04)
00:1c.0 PCI bridge: Intel Corporation Lynx Point-LP PCI Express Root Port 3 (rev e4)
00:1c.3 PCI bridge: Intel Corporation Lynx Point-LP PCI Express Root Port 4 (rev e4)
00:1d.0 USB controller: Intel Corporation Lynx Point-LP USB EHCI #1 (rev 04)
00:1f.0 ISA bridge: Intel Corporation Lynx Point-LP LPC Controller (rev 04)
00:1f.2 SATA controller: Intel Corporation Lynx Point-LP SATA Controller 1 [AHCI mode] (rev 04)
00:1f.3 SMBus: Intel Corporation Lynx Point-LP SMBus Controller (rev 04)
01:00.0 Network controller: Intel Corporation Wireless 7260 (rev 6b)
enrique@pro13:~$ lsusb
Bus 001 Device 002: ID 8087:8000 Intel Corp.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 002 Device 005: ID 8087:07dc Intel Corp.
Bus 002 Device 004: ID 0bda:5727 Realtek Semiconductor Corp.
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

[penalvch (penalvch)]

carronhero, thank you for your comment. Unfortunately, this bug report is not scoped to you, your hardware, or your problem. So your hardware and problem may be tracked, could you please file a new report with Ubuntu by executing the following in a terminal while booted into the default Ubuntu kernel (not a mainline one) via:
ubuntu-bug linux

For more on this, please read the official Ubuntu documentation:
Ubuntu Bug Control and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
Ubuntu Kernel Team: https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports
https://wiki.ubuntu.com/Kernel/Policies/DuplicateBugs
Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

As well, please do not announce in this report you created a new bug report.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

[Stefan Maric (stefanmaric)]

I'm having the very same issue. Any workaround?

[Daniel Holm (danielholm)]

Updated BIOS to latest. Resintalled Ubuntu (now 15.10). Issue still exists.

[Daniel Holm (danielholm)]

Here you go, mate:
R1044V7
03/24/2014

[penalvch (penalvch)]

Daniel Holm, could you please test the latest upstream kernel available from the very top line at the top of the page from http://kernel.ubuntu.com/~kernel-ppa/mainline/?C=N;O=D (the release names are irrelevant for testing, and please do not test the daily folder)? Install instructions are available at https://wiki.ubuntu.com/Kernel/MainlineBuilds . This will allow additional upstream developers to examine the issue.

If the latest kernel did not allow you to test to the issue (ex. you couldn't boot into the OS) please make a comment in your report about this, and continue to test the next most recent kernel version until you can test to the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this issue is fixed in the mainline kernel, please add the following tags by clicking on the yellow circle with a black pencil icon, next to the word Tags, located at the bottom of the report description:
kernel-fixed-upstream
kernel-fixed-upstream-X.Y-rcZ

Where X, and Y are the first two numbers of the kernel version, and Z is the release candidate number if it exists.

If the mainline kernel does not fix the issue, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-X.Y-rcZ

Please note, an error to install the kernel does not fit the criteria of kernel-bug-exists-upstream.

Once testing of the latest upstream kernel is complete, please mark this report's Status as Confirmed. Please let us know your results.

Thank you for your understanding.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

[Brad Erickson (eosrei)]

https://bugs.launchpad.net/ubuntu/+source/cheese/+bug/1295247 is related and may contain more details.

[penalvch (penalvch)]

Brad (eosrei), given this report is scoped to the linux package (not cheese or libjpg-turbo), and the original reporter of LP#1295247 hasn't identified their hardware, it's not considered either related, or containing more details.

Despite this, if you personally are having a webcam issue, it will help immensely if you filed a new report with the Ubuntu repository kernel (not mainline/upstream) via a terminal:
ubuntu-bug linux

Please feel free to subscribe me to it.

For more on why this is helpful, please see https://wiki.ubuntu.com/ReportingBugs.

[Brad Erickson (eosrei)]

penalvch, My goal in posting is/was to assist anyone else who finds this bug report while searching this specific webcam hardware identifier. It is related, but just not necessarily to you.

I can't blame the kernel for this issue, so I've created: https://bugs.launchpad.net/ubuntu/+source/cheese/+bug/1562417 and subscribed you.