package linux-image-3.11.0-19-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 128

[Omar Al-Askary]

Error occurred directly after log in when clicking the "update" button.

ProblemType: Package
DistroRelease: Ubuntu 13.10
Package: linux-image-3.11.0-19-generic (not installed)
ProcVersionSignature: Ubuntu 3.11.0-18.32-generic 3.11.10.4
Uname: Linux 3.11.0-18-generic i686
ApportVersion: 2.12.5-0ubuntu2.2
Architecture: i386
Date: Sat Apr 5 15:58:55 2014
DuplicateSignature: package:linux-image-3.11.0-19-generic:(not installed):subprocess new pre-installation script returned error exit status 128
ErrorMessage: subprocess new pre-installation script returned error exit status 128
MarkForUpload: True
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-18-generic root=UUID=bdff83e2-34c1-49a6-8b29-7f06b5f3fbc0 ro quiet splash vt.handoff=7
SourcePackage: linux
Title: package linux-image-3.11.0-19-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 128
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 09/16/2004
dmi.bios.vendor: IBM
dmi.bios.version: 2AKT46AUS
dmi.board.name: IBM
dmi.chassis.vendor: IBM
dmi.modalias: dmi:bvnIBM:bvr2AKT46AUS:bd09/16/2004:svnIBM:pn818946G:pvr:rvnIBM:rnIBM:rvr:cvnIBM:ct6:cvr:
dmi.product.name: 818946G
dmi.sys.vendor: IBM

[Brad Figg (brad-figg)]

This change was made by a bot.

[Joseph Salisbury (jsalisbury)]

You may need to run the following:

sudo apt-get install -f
sudo apt-get clean
sudo apt-get update

Then re-install the package.

If that does not resolve your issue, please mark the bug as "Confirmed"

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]