[Acer Extensa 4620] suspend/resume failure

[Kurtis Raymond]

Occationally the OS will not resume and instead reboot the computer. Will sometimes resume properly.

Hopefully the debug info will be enough.

ProblemType: KernelOops
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-17-generic 3.13.0-17.37
ProcVersionSignature: Ubuntu 3.13.0-17.37-generic 3.13.6
Uname: Linux 3.13.0-17-generic x86_64
Annotation: This occured during a previous suspend and prevented it from resuming properly.
ApportVersion: 2.13.3-0ubuntu1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: kurtisr 2114 F.... pulseaudio
Date: Thu Mar 20 08:11:22 2014
ExecutablePath: /usr/share/apport/apportcheckresume
Failure: suspend/resume
HibernationDevice: RESUME=UUID=65785f04-0c40-4d44-89d3-4222678a90db
InstallationDate: Installed on 2014-02-06 (41 days ago)
InstallationMedia: Ubuntu 12.04.4 LTS "Precise Pangolin" - Release amd64 (20140204)
InterpreterPath: /usr/bin/python3.4
MachineType: Acer Extensa 4620
PccardctlIdent:
 Socket 0:
   no product info available
PccardctlStatus:
 Socket 0:
   no card
ProcCmdline: /usr/bin/python3 /usr/share/apport/apportcheckresume
ProcEnviron:
 TERM=linux
 PATH=(custom, no user)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-17-generic root=UUID=95f56ed6-00cf-4594-85ec-400b6986fd7a ro quiet splash vt.handoff=7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-17-generic N/A
 linux-backports-modules-3.13.0-17-generic N/A
 linux-firmware 1.126
SourcePackage: linux
Title: [Acer Extensa 4620] suspend/resume failure
UpgradeStatus: Upgraded to trusty on 2014-03-13 (7 days ago)
UserGroups:

dmi.bios.date: 03/21/2008
dmi.bios.vendor: Phoenix Technologies LTD
dmi.bios.version: V1.33
dmi.board.name: Biwa
dmi.board.vendor: Acer
dmi.board.version: Rev
dmi.chassis.asset.tag: None
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnPhoenixTechnologiesLTD:bvrV1.33:bd03/21/2008:svnAcer:pnExtensa4620:pvr0100:rvnAcer:rnBiwa:rvrRev:cvnAcer:ct10:cvrN/A:
dmi.product.name: Extensa 4620
dmi.product.version: 0100
dmi.sys.vendor: Acer

[Brad Figg (brad-figg)]

This change was made by a bot.

[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.14 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.14-rc7-trusty/

[Joseph Salisbury (jsalisbury)]

This issue appears to be an upstream bug, since you tested the latest upstream kernel. Would it be possible for you to open an upstream bug report[0]? That will allow the upstream Developers to examine the issue, and may provide a quicker resolution to the bug.

Please follow the instructions on the wiki page[0]. The first step is to email the appropriate mailing list. If no response is received, then a bug may be opened on bugzilla.kernel.org.

Once this bug is reported upstream, please add the tag: 'kernel-bug-reported-upstream'.

[0] https://wiki.ubuntu.com/Bugs/Upstream/kernel