Trusty - Mouse and keyboard dead after resume

Bug #1292792 reported by Gerd Grundke
28
This bug affects 5 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Triaged
Medium
Unassigned

Bug Description

After resuming from suspend, both mouse and keyboard are dead, there is no reaction whatsoever on any action, including the NUM-Lock leds and so on.

System is an up-to-date Ubuntu Trusty x64, hardware a Lenovo W530

Please let me know a how to in case you need system dumps, logs, etc.
---
ApportVersion: 2.13.3-0ubuntu1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: ggrundke 3506 F.... pulseaudio
 /dev/snd/controlC0: ggrundke 3506 F.... pulseaudio
DistroRelease: Ubuntu 14.04
HibernationDevice: RESUME=UUID=d2b8e278-8758-447f-a9eb-6831bb55565f
InstallationDate: Installed on 2014-02-27 (17 days ago)
InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Release amd64 (20121017.5)
MachineType: LENOVO 24491D1
Package: linux (not installed)
ProcEnviron:
 LANGUAGE=en_US
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 nouveaufb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.13.0-17-generic root=UUID=16cf338b-a7ee-4688-a7b5-ce4251061783 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.13.0-17.37-generic 3.13.6
PulseList:
 Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied
 No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-17-generic N/A
 linux-backports-modules-3.13.0-17-generic N/A
 linux-firmware 1.126
Tags: trusty
Uname: Linux 3.13.0-17-generic x86_64
UpgradeStatus: Upgraded to trusty on 2014-02-28 (16 days ago)
UserGroups:

_MarkForUpload: True
dmi.bios.date: 11/27/2013
dmi.bios.vendor: LENOVO
dmi.bios.version: G5ET96WW (2.56 )
dmi.board.asset.tag: Not Available
dmi.board.name: 24491D1
dmi.board.vendor: LENOVO
dmi.board.version: Win8 Pro DPK TPG
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias: dmi:bvnLENOVO:bvrG5ET96WW(2.56):bd11/27/2013:svnLENOVO:pn24491D1:pvrThinkPadW530:rvnLENOVO:rn24491D1:rvrWin8ProDPKTPG:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.name: 24491D1
dmi.product.version: ThinkPad W530
dmi.sys.vendor: LENOVO

Revision history for this message
Ubuntu Foundations Team Bug Bot (crichton) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1292792/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

tags: added: bot-comment
Revision history for this message
pieter k (pieterkristensen) wrote :
Revision history for this message
Jörg Frings-Fürst (jff-de) wrote :

Hi,

we need some more information. From a terminal window please run:

sudo apport-collect 1292792

and then change the status of the bug to 'Confirmed'.

Jörg

affects: ubuntu → linux (Ubuntu)
Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Gerd Grundke (gerdgrundke) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected trusty
description: updated
Revision history for this message
Gerd Grundke (gerdgrundke) wrote : BootDmesg.txt

apport information

Revision history for this message
Gerd Grundke (gerdgrundke) wrote : CRDA.txt

apport information

Revision history for this message
Gerd Grundke (gerdgrundke) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Gerd Grundke (gerdgrundke) wrote : IwConfig.txt

apport information

Revision history for this message
Gerd Grundke (gerdgrundke) wrote : Lspci.txt

apport information

Revision history for this message
Gerd Grundke (gerdgrundke) wrote : Lsusb.txt

apport information

Revision history for this message
Gerd Grundke (gerdgrundke) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Gerd Grundke (gerdgrundke) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Gerd Grundke (gerdgrundke) wrote : ProcModules.txt

apport information

Revision history for this message
Gerd Grundke (gerdgrundke) wrote : RfKill.txt

apport information

Revision history for this message
Gerd Grundke (gerdgrundke) wrote : UdevDb.txt

apport information

Revision history for this message
Gerd Grundke (gerdgrundke) wrote : UdevLog.txt

apport information

Revision history for this message
Gerd Grundke (gerdgrundke) wrote : WifiSyslog.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.14 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.14-rc7-trusty/

Changed in linux (Ubuntu):
importance: Undecided → Medium
status: Confirmed → Incomplete
Revision history for this message
Gerd Grundke (gerdgrundke) wrote :

Installed kernel v3.14-rc7-trusty but mouse and keyboard are still dead after wake up.
Added tag 'kernel-bug-exists-upstream'

tags: added: kernel-bug-exists-upstream
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

This issue appears to be an upstream bug, since you tested the latest upstream kernel. Would it be possible for you to open an upstream bug report[0]? That will allow the upstream Developers to examine the issue, and may provide a quicker resolution to the bug.

Please follow the instructions on the wiki page[0]. The first step is to email the appropriate mailing list. If no response is received, then a bug may be opened on bugzilla.kernel.org.

Once this bug is reported upstream, please add the tag: 'kernel-bug-reported-upstream'.

[0] https://wiki.ubuntu.com/Bugs/Upstream/kernel

Changed in linux (Ubuntu):
status: Confirmed → Triaged
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