[Dell Inc. XPS13 9333] suspend/resume failure

[Daniel Manrique]

I did "sudo pm-suspend" and system froze, had to be rebooted.

ProblemType: KernelOops
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-17-generic 3.13.0-17.37
ProcVersionSignature: Ubuntu 3.13.0-17.37-generic 3.13.6
Uname: Linux 3.13.0-17-generic x86_64
Annotation: This occured during a previous suspend and prevented it from resuming properly.
ApportVersion: 2.13.3-0ubuntu1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: roadmr 2479 F.... pulseaudio
 /dev/snd/controlC0: roadmr 2479 F.... pulseaudio
Date: Fri Mar 14 23:25:47 2014
ExecutablePath: /usr/share/apport/apportcheckresume
Failure: suspend/resume
HibernationDevice: RESUME=UUID=b3f42395-9011-4653-8497-d979eaa7fa42
InstallationDate: Installed on 2014-03-04 (10 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Alpha amd64 (20140304)
InterpreterPath: /usr/bin/python3.4
MachineType: Dell Inc. XPS13 9333
ProcCmdline: /usr/bin/python3 /usr/share/apport/apportcheckresume
ProcEnviron:
 TERM=linux
 PATH=(custom, no user)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-17-generic root=UUID=37538ab9-ae2c-4128-ad7a-17adebe391c2 ro quiet splash vt.handoff=7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-17-generic N/A
 linux-backports-modules-3.13.0-17-generic N/A
 linux-firmware 1.126
SourcePackage: linux
Title: [Dell Inc. XPS13 9333] suspend/resume failure
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:

dmi.bios.date: 12/11/2013
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A02
dmi.board.name: 0GFTRT
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: 0.1
dmi.modalias: dmi:bvnDellInc.:bvrA02:bd12/11/2013:svnDellInc.:pnXPS139333:pvr:rvnDellInc.:rn0GFTRT:rvrA00:cvnDellInc.:ct8:cvr0.1:
dmi.product.name: XPS13 9333
dmi.sys.vendor: Dell Inc.

[Brad Figg (brad-figg)]

This change was made by a bot.

[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.14 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.14-rc7-trusty/

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

[robegue (r087r70)]

the bug is still present in ubuntu 14.04 with kernel 3.16.0-19

Please reopen

[robegue (r087r70)]

Beside suspension, also shutdown is affected: sometimes the system freezes at the end of the shutdown procedure

[Radu (radu-gancea)]

I confirm this bug. It happens at resume from suspension and also shutdown sometimes blocks.

kernel 3.16, Ubuntu 14.10. Dell XPS 13 9333. Failure at suspend/resume and also shutdown.

[bananenkasper (bananenkasper)]

Same here. Ubuntu 14.10, kernel 3.16.0-29.

[bananenkasper (bananenkasper)]

Also a problem with kernel 3.13.

[James McMinn (cyblob)]

I have what appears to be the same issue with kernel 3.18

[James McMinn (cyblob)]

I appears that this may be an issue with Intel AMT, as suggested here: https://bugzilla.kernel.org/show_bug.cgi?id=86241

A possible fix may be blacklisting the "mei_me" and "mei" modules in etc/modprobe.d/blacklist.conf

[Lyle (mamadontgodaddycomehome)]

Blacklisting "mei_me" and "mei" does not solve the problem on my system, kernel 3.16.0-41.

[Lyle (mamadontgodaddycomehome)]

My last comment above was too early. I thought I had rebooted after blacklisting "mei_me" and "mei" and encountered the same problem again, but it might not be true. I've never met the failing resume after suspend since I leaving the impatient comment #12 and strongly suspect either "mei_me" or "mei" have been causing the problem.