BUG: unable to handle kernel paging request at ffffc900051f5000

Bug #1284936 reported by Swarnendu Biswas on 2014-02-26
192
This bug affects 41 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
High
Canonical Kernel Team

Bug Description

Desktop was unresponsive on startup.

ProblemType: KernelOops
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-12-generic 3.13.0-12.32
ProcVersionSignature: Ubuntu 3.13.0-12.32-generic 3.13.4
Uname: Linux 3.13.0-12-generic x86_64
Annotation: Your system might become unstable now and might need to be restarted.
ApportVersion: 2.13.2-0ubuntu5
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: biswass 3257 F.... pulseaudio
Date: Tue Feb 25 21:25:44 2014
DuplicateSignature: BUG: unable to handle kernel paging request at location RIP: 0010:location location memmove+0x4a/0x1a0
Failure: oops
HibernationDevice: RESUME=UUID=15a6635a-ae68-4d9e-af22-9aad2088dad6
MachineType: Dell Inc. Dell System XPS L502X
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-12-generic root=UUID=46ffe02e-a8fb-466b-8b2e-35926951a1eb ro quiet splash vt.handoff=7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions: kerneloops-daemon 0.12+git20090217-3ubuntu4
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
SourcePackage: linux
Title: BUG: unable to handle kernel paging request at ffffc900051f5000
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 09/07/2012
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A12
dmi.board.name: 0NJT03
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: 0.1
dmi.modalias: dmi:bvnDellInc.:bvrA12:bd09/07/2012:svnDellInc.:pnDellSystemXPSL502X:pvr:rvnDellInc.:rn0NJT03:rvrA00:cvnDellInc.:ct8:cvr0.1:
dmi.product.name: Dell System XPS L502X
dmi.sys.vendor: Dell Inc.

Swarnendu Biswas (swarna-cse) wrote :
tags: removed: need-duplicate-check

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
Joseph Salisbury (jsalisbury) wrote :

Do you have a way to reproduce this bug or was it a one-time event?

Changed in linux (Ubuntu):
importance: Undecided → Medium
status: Confirmed → Incomplete

This has happened only once so far, after there was a kernel upgrade. I haven't faced it since.

On Thursday, 27 February 2014 4:35 PM, Joseph Salisbury <email address hidden> wrote:

Do you have a way to reproduce this bug or was it a one-time event?

** Changed in: linux (Ubuntu)
  Importance: Undecided => Medium

** Changed in: linux (Ubuntu)
      Status: Confirmed => Incomplete

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You received this bug notification because you are subscribed to the bug
report.
https://bugs.launchpad.net/bugs/1284936

Title:
  BUG: unable to handle kernel paging request at ffffc900051f5000

Status in “linux” package in Ubuntu:
  Incomplete

Bug description:
  Desktop was unresponsive on startup.

  ProblemType: KernelOops
  DistroRelease: Ubuntu 14.04
  Package: linux-image-3.13.0-12-generic 3.13.0-12.32
  ProcVersionSignature: Ubuntu 3.13.0-12.32-generic 3.13.4
  Uname: Linux 3.13.0-12-generic x86_64
  Annotation: Your system might become unstable now and might need to be restarted.
  ApportVersion: 2.13.2-0ubuntu5
  Architecture: amd64
  AudioDevicesInUse:
  USER        PID ACCESS COMMAND
  /dev/snd/controlC0:  biswass    3257 F.... pulseaudio
  Date: Tue Feb 25 21:25:44 2014
  DuplicateSignature: BUG: unable to handle kernel paging request at location RIP: 0010:location  location memmove+0x4a/0x1a0
  Failure: oops
  HibernationDevice: RESUME=UUID=15a6635a-ae68-4d9e-af22-9aad2088dad6
  MachineType: Dell Inc. Dell System XPS L502X
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-12-generic root=UUID=46ffe02e-a8fb-466b-8b2e-35926951a1eb ro quiet splash vt.handoff=7
  PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
  RelatedPackageVersions: kerneloops-daemon 0.12+git20090217-3ubuntu4
  RfKill:
  0: phy0: Wireless LAN
      Soft blocked: no
      Hard blocked: no
  SourcePackage: linux
  Title: BUG: unable to handle kernel paging request at ffffc900051f5000
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 09/07/2012
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A12
  dmi.board.name: 0NJT03
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A00
  dmi.chassis.type: 8
  dmi.chassis.vendor: Dell Inc.
  dmi.chassis.version: 0.1
  dmi.modalias: dmi:bvnDellInc.:bvrA12:bd09/07/2012:svnDellInc.:pnDellSystemXPSL502X:pvr:rvnDellInc.:rn0NJT03:rvrA00:cvnDellInc.:ct8:cvr0.1:
  dmi.product.name: Dell System XPS L502X
  dmi.sys.vendor: Dell Inc.

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abma (abma) wrote :

this bug happens from time to time for me. can't directly reproduce it, it happens randomly.

lagre (lagre) wrote :

I'm getting this all the time since the last couple of days, any logs I can attach to help when it happens? It seems to happen directly on login but everything seems to work as normal.

188236 (christian-bernstein) wrote :

same with me. occours randomly at start up.

Changed in linux (Ubuntu):
status: Incomplete → New

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
i30817 (i30817) wrote :

this didn't happen on login for me.

Sebastien Bacher (seb128) wrote :

That bug is ranked 16 on this week e.u.c issues
https://errors.ubuntu.com/problem/88ad8fa1d4300f3e9a9506ceaba3b7b3396c9379

setting to high, it has 260 reports on the error tracker

Changed in linux (Ubuntu):
importance: Medium → High
Mikail (mfuentes80) wrote :

Tengo el mismo error :-(

Chris J Arges (arges) wrote :
Akshar Patel (akshar-patel-47) wrote :

I can reproduce this bug by opening Settings->Appearance and trying to close it. The Settings Dialog becomes unresponsive.

Philipp (philipp-pfahofa) wrote :

This happens when I start games, i.e. Counterstrike: Source or Left 4 Dead 2.
Using R9 280X with radeon driver on 14.04 beta2 everything updated.

Mitchell (curious-mitchell) wrote :

Found this bug when switching user accounts.

Changed in linux (Ubuntu):
assignee: nobody → Canonical Kernel Team (canonical-kernel-team)
tags: added: rls-t-incoming
Joseph Salisbury (jsalisbury) wrote :

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.14 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.14-trusty/

tags: added: kernel-da-key
Joseph Salisbury (jsalisbury) wrote :
tags: added: kernel-key
removed: kernel-da-key
LAZA (laza74) wrote :

crashed while playing music by rhythmbox

meda (ademcal) wrote :

Setting-security freezing.

Changed in linux (Ubuntu):
status: Confirmed → Triaged
tags: added: kernel-da-key
removed: kernel-key
Joel Barnes (joel-s-barnes) wrote :

I can reproduce this. I first noticed it during a failed boot when I accidentally left an old USB boot drive in the USB port. Later I was running some Phoronix stress tests, which crash and show the same error in the crash report details being sent to [who?].

Anyway, it crashes on the following test:
124: TTSIOD 3D Renderer - Processor

First I noticed it when running the processor test suite. But then I could run this test alone and still recreate it. It happens about 60-90 seconds into the test. The test itself just hangs at that point.

Joseph Salisbury (jsalisbury) wrote :

The following commit is in 3.13 upstream as of 3.13.9:
fa82051 make prepend_name() work correctly when called with negative *buflen

Trusty has the 3.13.9 updates as of: 3.13.0-24.46

Can folks apply the latest Trusty updates and confirm if this bug still exists or not? If it does still exists, then commit fa82051 is not the fix and further investigation is needed.

Changed in linux (Ubuntu):
status: Triaged → Incomplete
Valery Frolov (fvgenn) wrote :
Download full text (4.4 KiB)

Same thing for me :-((
kernel 3.13.0-66 amd64
-------------------------------------------- kern.log:
Oct 8 12:22:46 uvfrolov kernel: [ 36.979722] BUG: unable to handle kernel paging request at fffffffffffffff8
Oct 8 12:22:46 uvfrolov kernel: [ 36.979750] IP: [<ffffffff81207176>] eventpoll_release_file+0x46/0xa0
Oct 8 12:22:46 uvfrolov kernel: [ 36.979772] PGD 1c11067 PUD 1c13067 PMD 0
Oct 8 12:22:46 uvfrolov kernel: [ 36.979788] Oops: 0000 [#1] SMP
Oct 8 12:22:46 uvfrolov kernel: [ 36.979800] Modules linked in: ip6table_filter ip6_tables iptable_filter ip_tables ebtable_nat ebtables x_tables pci_stub vboxpci(OX) vboxnetadp(OX) vboxnetflt(OX) vboxdrv(OX) bnep rfcomm bluetooth binfmt_misc uvcvideo eeepc_wmi asus_wmi sparse_keymap mxm_wmi snd_usb_audio videobuf2_vmalloc videobuf2_memops videobuf2_core snd_usbmidi_lib i915 videodev intel_rapl usb_storage x86_pkg_temp_thermal intel_powerclamp snd_hda_codec_hdmi snd_hda_codec_realtek snd_hda_intel snd_hda_codec coretemp kvm_intel snd_hwdep snd_pcm drm_kms_helper snd_page_alloc snd_seq_midi kvm snd_seq_midi_event dm_multipath mei_me snd_rawmidi snd_seq crct10dif_pclmul crc32_pclmul ghash_clmulni_intel drm aesni_intel aes_x86_64 lrw snd_seq_device gf128mul glue_helper snd_timer scsi_dh ablk_helper snd cryptd i2c_algo_bit mei video serio_raw soundcore shpchp wmi lpc_ich mac_hid parport_pc ppdev lp parport hid_generic usbhid hid ahci r8169 libahci dm_mirror mii dm_region_hash dm_log
Oct 8 12:22:46 uvfrolov kernel: [ 36.980112] CPU: 3 PID: 2256 Comm: pulseaudio Tainted: G OX 3.13.0-66-generic #107-Ubuntu
Oct 8 12:22:46 uvfrolov kernel: [ 36.980136] Hardware name: System manufacturer System Product Name/P8Z68-V LX, BIOS 0703 10/21/2011
Oct 8 12:22:46 uvfrolov kernel: [ 36.980159] task: ffff8800b25b4800 ti: ffff880231216000 task.ti: ffff880231216000
Oct 8 12:22:46 uvfrolov kernel: [ 36.980178] RIP: 0010:[<ffffffff81207176>] [<ffffffff81207176>] eventpoll_release_file+0x46/0xa0
Oct 8 12:22:46 uvfrolov kernel: [ 36.980202] RSP: 0018:ffff880231217e78 EFLAGS: 00010282
Oct 8 12:22:46 uvfrolov kernel: [ 36.980217] RAX: 0000000000000000 RBX: ffffffffffffffb8 RCX: 0000000000000010
Oct 8 12:22:46 uvfrolov kernel: [ 36.980234] RDX: 0000000001000000 RSI: 0000000000000000 RDI: ffffffff81c72e80
Oct 8 12:22:46 uvfrolov kernel: [ 36.980253] RBP: ffff880231217ea0 R08: 0000000000000000 R09: 0000000000040000
Oct 8 12:22:46 uvfrolov kernel: [ 36.980271] R10: ffff88023181c261 R11: 0000000000000206 R12: ffffffffffffffa8
Oct 8 12:22:46 uvfrolov kernel: [ 36.980288] R13: ffff88023181c261 R14: ffff88023181cc00 R15: ffff880230d8ad70
Oct 8 12:22:46 uvfrolov kernel: [ 36.980307] FS: 00007fc6c895c740(0000) GS:ffff88023fb80000(0000) knlGS:0000000000000000
Oct 8 12:22:46 uvfrolov kernel: [ 36.980327] CS: 0010 DS: 0000 ES: 0000 CR0: 0000000080050033
Oct 8 12:22:46 uvfrolov kernel: [ 36.980342] CR2: fffffffffffffff8 CR3: 0000000231f46000 CR4: 00000000000407e0
Oct 8 12:22:46 uvfrolov kernel: [ 36.980360] Stack:
Oct 8 12:22:46 uvfrolov kernel: [ 36.980367] ffff880230d8acc0 0000000000000008 ffff88023181c261 ffff88023181cc00
Oct 8 12:22:46 uvfrolov kernel: [ 36....

Read more...

Valery Frolov (fvgenn) wrote :

...
kernel 3.13.0-65 works fine for me

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