Ubuntu
linux package

[Medion MS-7857] Computer freezes or hangs during install, boot or usage

Bug #1280668 reported by Kelvin González on 2014-02-15

This bug affects 2 people

Affects		Status	Importance	Assigned to	Milestone
	linux (Ubuntu)	Triaged	Low	Unassigned

Bug Description

Every time I tried to install this new it was hanging during the install or even before during boot. This system is a pre-installed windows 8 (64bits).

In the file /var/log/dmesg I can see the following:
[ 28.119124] BUG: soft lockup - CPU#0 stuck for 23s! [swapper/0:1]
[ 28.119127] Modules linked in:
[ 28.119130] CPU: 0 PID: 1 Comm: swapper/0 Not tainted 3.11.0-15-generic #25~precise1-Ubuntu
[ 28.119132] Hardware name: MEDION MS-7857/MS-7857, BIOS M7857W08.203 01/06/2014
[ 28.119133] task: ffff880429620000 ti: ffff880429628000 task.ti: ffff880429628000
[ 28.119134] RIP: 0010:[<ffffffff81380382>] [<ffffffff81380382>] delay_tsc+0x42/0x80
[ 28.119140] RSP: 0000:ffff880429629c68 EFLAGS: 00000246
[ 28.119141] RAX: 0000001c549ce3bd RBX: 000000000000032f RCX: 00000000549ce3bd
[ 28.119142] RDX: 0000000000000cf2 RSI: 0000000000000282 RDI: 0000000000000e50
[ 28.119143] RBP: ffff880429629c88 R08: 0000000000002000 R09: 0000000000000000
[ 28.119144] R10: 0000000000000330 R11: 0720072007200720 R12: 0000000000000026
[ 28.119145] R13: ffffffff81ef8bc2 R14: 0000000000000246 R15: ffff880429629c38
[ 28.119147] FS: 0000000000000000(0000) GS:ffff88043ec00000(0000) knlGS:0000000000000000
[ 28.119148] CS: 0010 DS: 0000 ES: 0000 CR0: 000000008005003b
[ 28.119149] CR2: ffff88043efff000 CR3: 0000000001c0d000 CR4: 00000000000407f0
[ 28.119150] Stack:
[ 28.119153] 0000000000001a0e ffff880429629cf0 0000000000001ff0 ffff880429579814
[ 28.119162] ffff880429629c98 ffffffff813802bc ffff880429629cb8 ffffffff81607e55
[ 28.119164] ffff880429579800 0000000000002000 ffff880429629d28 ffffffff81607f57
[ 28.119167] Call Trace:
[ 28.119170] [<ffffffff813802bc>] __const_udelay+0x2c/0x30
[ 28.119174] [<ffffffff81607e55>] wait_on_sem+0x35/0x70
[ 28.119176] [<ffffffff81607f57>] iommu_queue_command_sync+0xc7/0x140
[ 28.119178] [<ffffffff81607fe3>] iommu_queue_command+0x13/0x20
[ 28.119183] [<ffffffff8160becd>] iommu_flush_all_caches+0x9d/0xf0
[ 28.119185] [<ffffffff8160c7b1>] early_enable_iommus+0x61/0x160
[ 28.119189] [<ffffffff81d2fc96>] ? memblock_find_dma_reserve+0x13d/0x13d
[ 28.119192] [<ffffffff81d7a1e6>] state_next+0xbf/0x201
[ 28.119194] [<ffffffff81d2fc96>] ? memblock_find_dma_reserve+0x13d/0x13d
[ 28.119196] [<ffffffff81d7a33c>] iommu_go_to_state+0x14/0x2f
[ 28.119197] [<ffffffff81d7a3c8>] amd_iommu_init+0x13/0xff
[ 28.119200] [<ffffffff81d26123>] ? load_default_modules+0x9/0xb
[ 28.119203] [<ffffffff81d2fca9>] pci_iommu_init+0x13/0x3e
[ 28.119206] [<ffffffff8100212a>] do_one_initcall+0xfa/0x1b0
[ 28.119208] [<ffffffff81086f00>] ? parse_args+0xd0/0x1d0
[ 28.119211] [<ffffffff81d25954>] ? do_early_param+0x87/0x87
[ 28.119213] [<ffffffff81d25fc6>] do_basic_setup+0x96/0xb9
[ 28.119215] [<ffffffff81d25954>] ? do_early_param+0x87/0x87
[ 28.119218] [<ffffffff81d45e83>] ? sched_init_smp+0x119/0x11b
[ 28.119220] [<ffffffff81d260a1>] kernel_init_freeable+0xb8/0x131
[ 28.119224] [<ffffffff81723be0>] ? rest_init+0x80/0x80
[ 28.119226] [<ffffffff81723bee>] kernel_init+0xe/0xf0
[ 28.119229] [<ffffffff817508ec>] ret_from_fork+0x7c/0xb0
[ 28.119231] [<ffffffff81723be0>] ? rest_init+0x80/0x80
[ 28.119232] Code: 25 64 b0 00 00 0f ae f0 66 66 90 e8 c9 b0 c9 ff 66 90 41 89 c4 eb 11 66 90 f3 90 65 8b 1c 25 64 b0 00 00 41 39 dd 75 20 0f ae f0 <66> 66 90 e8 a6 b0 c9 ff 66 90 89 c2 44 29 e2 44 39 f2 72 da 5b
[ 28.219649] AMD-Vi: Completion-Wait loop timed out

WORKAROUND: I was able to complete the install passing the following kernel parameter, then the computer boots fine but hangs for between 25 to 2 minutes and then continues working. I would expect the computer not to hang:
noapic

---
ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: linux-image-3.11.0-15-generic 3.11.0-15.25~precise1 [modified: boot/vmlinuz-3.11.0-15-generic]
ProcVersionSignature: Ubuntu 3.11.0-15.25~precise1-generic 3.11.10
Uname: Linux 3.11.0-15-generic x86_64
NonfreeKernelModules: fglrx
AlsaVersion: Advanced Linux Sound Architecture Driver Version k3.11.0-15-generic.
ApportVersion: 2.0.1-0ubuntu17.6
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: kelvin 1952 F.... pulseaudio
/dev/snd/controlC0: kelvin 1952 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
Card hw:0 'Generic'/'HD-Audio Generic at 0xfeb00000 irq 10'
   Mixer name : 'Realtek ALC887-VD'
   Components : 'HDA:10ec0887,14627857,00100302'
   Controls : 45
   Simple ctrls : 19
Card1.Amixer.info:
Card hw:1 'HDMI'/'HDA ATI HDMI at 0xfea60000 irq 31'
   Mixer name : 'ATI R6xx HDMI'
   Components : 'HDA:1002aa01,00aa0100,00100300'
   Controls : 7
   Simple ctrls : 1
Card1.Amixer.values:
Simple mixer control 'IEC958',0
   Capabilities: pswitch pswitch-joined penum
   Playback channels: Mono
   Mono: Playback [on]
Date: Sat Feb 15 21:05:18 2014
HibernationDevice: RESUME=UUID=adc021ed-5f7b-4297-ab84-751585ae04f8
InstallationMedia: Ubuntu 12.04.4 LTS "Precise Pangolin" - Release amd64 (20140204)
IwConfig:
eth0 no wireless extensions.

lo no wireless extensions.
MachineType: MEDION MS-7857
MarkForUpload: True
ProcEnviron:
TERM=xterm
PATH=(custom, no user)
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcFB: 0 EFI VGA
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.11.0-15-generic.efi.signed root=UUID=79b13a2d-14bc-41d8-824b-aa2a64067215 ro noapic quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-3.11.0-15-generic N/A
linux-backports-modules-3.11.0-15-generic N/A
linux-firmware 1.79.9
RfKill:

SourcePackage: linux-lts-saucy
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 01/06/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: M7857W08.203
dmi.board.name: MS-7857
dmi.board.vendor: MEDION
dmi.board.version: 1.1
dmi.chassis.type: 3
dmi.chassis.vendor: MEDION
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrM7857W08.203:bd01/06/2014:svnMEDION:pnMS-7857:pvr1.1:rvnMEDION:rnMS-7857:rvr1.1:cvnMEDION:ct3:cvr:
dmi.product.name: MS-7857
dmi.product.version: 1.1
dmi.sys.vendor: MEDION

See original description

Tags:

Revision history for this message

Kelvin González (kelvin-gonzalezvivas) wrote on 2014-02-15:

AcpiTables.txt Edit (417.3 KiB, text/plain; charset="utf-8")
AlsaDevices.txt Edit (656 bytes, text/plain; charset="utf-8")
AplayDevices.txt Edit (405 bytes, text/plain; charset="utf-8")
ArecordDevices.txt Edit (308 bytes, text/plain; charset="utf-8")
BootDmesg.txt Edit (80.0 KiB, text/plain; charset="utf-8")
Card0.Amixer.values.txt Edit (3.7 KiB, text/plain; charset="utf-8")
Card0.Codecs.codec.3.txt Edit (15.6 KiB, text/plain; charset="utf-8")
Card1.Codecs.codec.0.txt Edit (1.7 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (9.2 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (2.0 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (13.7 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (757 bytes, text/plain; charset="utf-8")
PciMultimedia.txt Edit (1.2 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (4.4 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (3.0 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (2.2 KiB, text/plain; charset="utf-8")
PulseList.txt Edit (21.9 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (156.0 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (315.2 KiB, text/plain; charset="utf-8")
WifiSyslog.txt Edit (874.7 KiB, text/plain; charset="utf-8")

Revision history for this message

Launchpad Janitor (janitor) wrote on 2014-02-18:

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in linux-lts-saucy (Ubuntu):
status:	New → Confirmed

Revision history for this message

penalvch (penalvch) wrote on 2014-05-31:

Kelvin Gonzalez, thank you for reporting this bug and helping make Ubuntu better. Could you please confirm this issue exists with the latest development release of Ubuntu? ISO images are available from http://cdimage.ubuntu.com/daily-live/current/ . If the issue remains, please just make a comment to this.

description:	updated
Changed in linux-lts-saucy (Ubuntu):
importance:	Undecided → Low
status:	Confirmed → Incomplete
summary:	- Computer freezes or hangs during install, boot or usage + [Medion MS-7857] Computer freezes or hangs during install, boot or usage

Revision history for this message

Kelvin González (kelvin-gonzalezvivas) wrote on 2014-06-02:

Thank Christopher M. Penalver (penalvch) for following up this bug report.

I can confirm this issue exists with the latest development release of Ubuntu.

I used the image:
utopic-desktop-i386.iso 22-May-2014 07:50 1.0G Desktop image for PC (Intel x86) computers (standard download)

And I tested 3 different scenarios:
1.- Booting in EFI Mode. The computer freezes. I got a black screen for more than 10 minutes. And I needed to turn off the PC.

2.- Changing in the BIOS the OS to "Windows 7/Other OS" (NO EFI) I got a Kernel panic (I’m writing the lines I could copy):
[ 29.597738] AMD-Vi : Completion-Wait loop timed out
[ 29.637548] Kernel panic - not syncing: timer doesn't work through Interrupt remapped IO-APIC
[ 29.637588] CPU : 0 PID : 1 Comm: swapper/0 Not tainted 3.13.0-24-generic #47 ubuntu
[ 29.637627] Hardware name : MEDION MS-7857/MS-7857 , BIO M7857W08.203 01/06/2014

3.- Keeping the BIOS set to "Windows 7/Other OS" and adding noapic to the ubuntu boot line. The computer didn't panic but again I got a black screen after seeing many times the lines:
AMD-Vi : Completion-Wait loop timed out
AMD-Vi : Completion-Wait loop timed out
AMD-Vi : Completion-Wait loop timed out
AMD-Vi : Completion-Wait loop timed out
AMD-Vi : Completion-Wait loop timed out

I waited here 20 minutes. And I had to turn off again the computer to reboot, nothing else worked.
The worse now is that I can't even take logs as the kernel doesn't boot.

Please let me know what other information you need.

Regards

Revision history for this message

Kelvin González (kelvin-gonzalezvivas) wrote on 2014-06-02:

Output of the dmesg Edit (83.3 KiB, text/plain)

Download full text (3.3 KiB)

Booting with the option noapic, and EFI disabled. After 30 minutes I was able to login into the computer using tty1. The Graphical iterface didn't work.

With the dmesg command I was able to validate the issue:
[ 28.145723] BUG: soft lockup - CPU#2 stuck for 23s! [swapper/0:1]
[ 28.145768] Modules linked in:
[ 28.145772] CPU: 2 PID: 1 Comm: swapper/0 Not tainted 3.13.0-24-generic #47-Ubuntu
[ 28.145773] Hardware name: MEDION MS-7857/MS-7857, BIOS M7857W08.203 01/06/2014
[ 28.145775] task: ffff880429638000 ti: ffff880429636000 task.ti: ffff880429636000
[ 28.145776] RIP: 0010:[<ffffffff813697a2>] [<ffffffff813697a2>] delay_tsc+0x42/0x80
[ 28.145786] RSP: 0000:ffff880429637cd0 EFLAGS: 00000246
[ 28.145787] RAX: 0000000000000002 RBX: ffffffff8185a960 RCX: 0000000001c2c8c8
[ 28.145788] RDX: 0000000043fd4092 RSI: 0000000090008ffe RDI: 0000000000000e50
[ 28.145789] RBP: ffff880429637ce8 R08: 0000000000000246 R09: 0000000000001ff0
[ 28.145790] R10: ffffffff8185a960 R11: ffff880429637a36 R12: ffffffff81ebbce2
[ 28.145791] R13: ffff880429637cc0 R14: ffff880429637ca0 R15: 0000000000000026
[ 28.145793] FS: 0000000000000000(0000) GS:ffff88043ed00000(0000) knlGS:0000000000000000
[ 28.145794] CS: 0010 DS: 0000 ES: 0000 CR0: 000000008005003b
[ 28.145795] CR2: 0000000000000000 CR3: 0000000001c0e000 CR4: 00000000000407e0
[ 28.145796] Stack:
[ 28.145797] 0000000000004f98 ffff880429637d38 0000000000002000 ffff880429637cf8
[ 28.145799] ffffffff813696dc ffff880429637d18 ffffffff815e7f15 ffff8804295ec014
[ 28.145801] 0000000000000246 ffff880429637d80 ffffffff815e928a 0000000129637d48
[ 28.145804] Call Trace:
[ 28.145808] [<ffffffff813696dc>] __const_udelay+0x2c/0x30
[ 28.145811] [<ffffffff815e7f15>] wait_on_sem+0x35/0x70
[ 28.145813] [<ffffffff815e928a>] iommu_queue_command_sync+0x9a/0x150
[ 28.145816] [<ffffffff815ea5b8>] ? iommu_completion_wait+0x58/0x60
[ 28.145821] [<ffffffff815ecc36>] iommu_flush_all_caches+0xe6/0x100
[ 28.145823] [<ffffffff815ed2bc>] early_enable_iommus+0x1dc/0x280
[ 28.145827] [<ffffffff81d3ec9a>] ? memblock_find_dma_reserve+0x124/0x124
[ 28.145830] [<ffffffff81d88b33>] state_next+0xcf/0x6d0
[ 28.145833] [<ffffffff81055495>] ? free_init_pages+0x75/0xa0
[ 28.145835] [<ffffffff81d3ec9a>] ? memblock_find_dma_reserve+0x124/0x124
[ 28.145837] [<ffffffff81d8914b>] iommu_go_to_state+0x17/0x2a
[ 28.145839] [<ffffffff81d891cb>] amd_iommu_init+0x10/0x116
[ 28.145841] [<ffffffff81d3ecac>] pci_iommu_init+0x12/0x3c
[ 28.145844] [<ffffffff8100214a>] do_one_initcall+0xfa/0x1b0
[ 28.145846] [<ffffffff810892f5>] ? parse_args+0x225/0x3f0
[ 28.145849] [<ffffffff81d350f6>] kernel_init_freeable+0x17b/0x200
[ 28.145851] [<ffffffff81d348e5>] ? do_early_param+0x88/0x88
[ 28.145854] [<ffffffff81703fa0>] ? rest_init+0x80/0x80
[ 28.145856] [<ffffffff81703fae>] kernel_init+0xe/0x130
[ 28.145859] [<ffffffff817263fc>] ret_from_fork+0x7c/0xb0
[ 28.145862] [<ffffffff81703fa0>] ? rest_init+0x80/0x80
[ 28.145863] Code: b0 00 00 0f ae f0 66 66 90 e8 7b 1a cb ff 66 90 89 c3 eb 14 0f 1f 44 00 00 f3 90 65 8b 04 25 64 b0 00 00 41 39 c5 75 1d 0f ae f0 <66> 66 90 e8 56 1a...

Booting with the option noapic, and EFI disabled. After 30 minutes I was able to login into the computer using tty1. The Graphical iterface didn't work.

With the dmesg command I was able to validate the issue:
[   28.145723] BUG: soft lockup - CPU#2 stuck for 23s! [swapper/0:1]
[   28.145768] Modules linked in:
[   28.145772] CPU: 2 PID: 1 Comm: swapper/0 Not tainted 3.13.0-24-generic #47-Ubuntu
[   28.145773] Hardware name: MEDION MS-7857/MS-7857, BIOS M7857W08.203 01/06/2014
[   28.145775] task: ffff880429638000 ti: ffff880429636000 task.ti: ffff880429636000
[   28.145776] RIP: 0010:[<ffffffff813697a2>]  [<ffffffff813697a2>] delay_tsc+0x42/0x80
[   28.145786] RSP: 0000:ffff880429637cd0  EFLAGS: 00000246
[   28.145787] RAX: 0000000000000002 RBX: ffffffff8185a960 RCX: 0000000001c2c8c8
[   28.145788] RDX: 0000000043fd4092 RSI: 0000000090008ffe RDI: 0000000000000e50
[   28.145789] RBP: ffff880429637ce8 R08: 0000000000000246 R09: 0000000000001ff0
[   28.145790] R10: ffffffff8185a960 R11: ffff880429637a36 R12: ffffffff81ebbce2
[   28.145791] R13: ffff880429637cc0 R14: ffff880429637ca0 R15: 0000000000000026
[   28.145793] FS:  0000000000000000(0000) GS:ffff88043ed00000(0000) knlGS:0000000000000000
[   28.145794] CS:  0010 DS: 0000 ES: 0000 CR0: 000000008005003b
[   28.145795] CR2: 0000000000000000 CR3: 0000000001c0e000 CR4: 00000000000407e0
[   28.145796] Stack:
[   28.145797]  0000000000004f98 ffff880429637d38 0000000000002000 ffff880429637cf8
[   28.145799]  ffffffff813696dc ffff880429637d18 ffffffff815e7f15 ffff8804295ec014
[   28.145801]  0000000000000246 ffff880429637d80 ffffffff815e928a 0000000129637d48
[   28.145804] Call Trace:
[   28.145808]  [<ffffffff813696dc>] __const_udelay+0x2c/0x30
[   28.145811]  [<ffffffff815e7f15>] wait_on_sem+0x35/0x70
[   28.145813]  [<ffffffff815e928a>] iommu_queue_command_sync+0x9a/0x150
[   28.145816]  [<ffffffff815ea5b8>] ? iommu_completion_wait+0x58/0x60
[   28.145821]  [<ffffffff815ecc36>] iommu_flush_all_caches+0xe6/0x100
[   28.145823]  [<ffffffff815ed2bc>] early_enable_iommus+0x1dc/0x280
[   28.145827]  [<ffffffff81d3ec9a>] ? memblock_find_dma_reserve+0x124/0x124
[   28.145830]  [<ffffffff81d88b33>] state_next+0xcf/0x6d0
[   28.145833]  [<ffffffff81055495>] ? free_init_pages+0x75/0xa0
[   28.145835]  [<ffffffff81d3ec9a>] ? memblock_find_dma_reserve+0x124/0x124
[   28.145837]  [<ffffffff81d8914b>] iommu_go_to_state+0x17/0x2a
[   28.145839]  [<ffffffff81d891cb>] amd_iommu_init+0x10/0x116
[   28.145841]  [<ffffffff81d3ecac>] pci_iommu_init+0x12/0x3c
[   28.145844]  [<ffffffff8100214a>] do_one_initcall+0xfa/0x1b0
[   28.145846]  [<ffffffff810892f5>] ? parse_args+0x225/0x3f0
[   28.145849]  [<ffffffff81d350f6>] kernel_init_freeable+0x17b/0x200
[   28.145851]  [<ffffffff81d348e5>] ? do_early_param+0x88/0x88
[   28.145854]  [<ffffffff81703fa0>] ? rest_init+0x80/0x80
[   28.145856]  [<ffffffff81703fae>] kernel_init+0xe/0x130
[   28.145859]  [<ffffffff817263fc>] ret_from_fork+0x7c/0xb0
[   28.145862]  [<ffffffff81703fa0>] ? rest_init+0x80/0x80
[   28.145863] Code: b0 00 00 0f ae f0 66 66 90 e8 7b 1a cb ff 66 90 89 c3 eb 14 0f 1f 44 00 00 f3 90 65 8b 04 25 64 b0 00 00 41 39 c5 75 1d 0f ae f0 <66> 66 90 e8 56 1a cb ff 66 90 89 c2 29 d8 44 39 e0 72 db 5b 41 
[   28.231521] AMD-Vi: Completion-Wait loop timed out

I'm attaching the output of the dmesg command for your review.

Kelvin González (kelvin-gonzalezvivas) on 2014-06-02

affects:	linux-lts-saucy (Ubuntu) → linux-lts-trusty (Ubuntu)
Changed in linux-lts-trusty (Ubuntu):
status:	Incomplete → Confirmed

Revision history for this message

penalvch (penalvch) wrote on 2014-06-03:

Kelvin Gonzalez, could you please test the latest upstream kernel available (not the daily folder) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested. For example:
kernel-fixed-upstream-3.15-rc7

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description. As well, please remove the tag:
needs-upstream-testing

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

As well, please remove the tag:
needs-upstream-testing

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results. Thank you for your understanding.

tags:	added: saucy trusty
tags:	removed: precise
tags:	added: utopic
affects:	linux-lts-trusty (Ubuntu) → linux (Ubuntu)
Changed in linux (Ubuntu):
status:	Confirmed → Incomplete

Kelvin González (kelvin-gonzalezvivas) on 2014-06-09

Changed in linux (Ubuntu):
status:	Incomplete → Confirmed

Kelvin González (kelvin-gonzalezvivas) on 2014-06-09

tags:

added: kernel-bug-exists-upstream kernel-bug-exists-upstream-3.15-utopic

Revision history for this message

Kelvin González (kelvin-gonzalezvivas) wrote on 2014-06-09:

dmesg output Edit (180.9 KiB, text/plain)

Download full text (4.4 KiB)

Christopher M. Penalver (penalvch), I tested the latest upstream kernel available:
v3.15-utopic from 08-Jun-2014 19:23

The issue remains (See the attached files for more info):

[ 787.285144] AMD-Vi: Completion-Wait loop timed out
[ 787.285148] ------------[ cut here ]------------
[ 787.285158] WARNING: CPU: 0 PID: 0 at /home/apw/COD/linux/drivers/iommu/amd_iommu.c:1248 __domain_flush_pages+0xf0/0x100()
[ 787.285161] Modules linked in: rfcomm bnep bluetooth 6lowpan_iphc nls_iso8859_1 radeon kvm_amd kvm snd_hda_codec_realtek snd_hda_codec_generic snd_hda_codec_hdmi snd_hda_intel snd_hda_controller snd_hda_codec crct10dif_pclmul crc32_pclmul snd_hwdep ghash_clmulni_intel aesni_intel snd_pcm aes_x86_64 lrw gf128mul glue_helper joydev ablk_helper snd_seq_midi cryptd snd_seq_midi_event snd_rawmidi snd_seq ttm drm_kms_helper psmouse drm snd_seq_device snd_timer snd microcode serio_raw soundcore i2c_algo_bit k10temp i2c_piix4 parport_pc ppdev mac_hid lp parport pata_acpi hid_generic usbhid hid ums_realtek uas usb_storage ahci pata_atiixp r8169 libahci mii
[ 787.285225] CPU: 0 PID: 0 Comm: swapper/0 Tainted: G W 3.15.0-031500-generic #201406081435
[ 787.285228] Hardware name: MEDION MS-7857/MS-7857, BIOS M7857W08.203 01/06/2014
[ 787.285232] 00000000000004e0 ffff88043ec03a60 ffffffff81762943 0000000000000007
[ 787.285237] 0000000000000000 ffff88043ec03aa0 ffffffff81069e2c ffffffff810c48f7
[ 787.285242] ffff88008d748020 0000000000001000 00000000fffffffb ffff88008d748020
[ 787.285247] Call Trace:
[ 787.285250] <IRQ> [<ffffffff81762943>] dump_stack+0x46/0x58
[ 787.285262] [<ffffffff81069e2c>] warn_slowpath_common+0x8c/0xc0
[ 787.285268] [<ffffffff810c48f7>] ? print_time.part.10+0x67/0x90
[ 787.285274] [<ffffffff81069e7a>] warn_slowpath_null+0x1a/0x20
[ 787.285278] [<ffffffff81620590>] __domain_flush_pages+0xf0/0x100
[ 787.285284] [<ffffffff810462c4>] ? native_apic_wait_icr_idle+0x24/0x30
[ 787.285289] [<ffffffff81621359>] __unmap_single.isra.25+0xf9/0x120
[ 787.285294] [<ffffffff816213eb>] unmap_sg+0x6b/0xb0
[ 787.285299] [<ffffffff8151d966>] ata_sg_clean+0x66/0xc0
[ 787.285303] [<ffffffff8151dc07>] __ata_qc_complete+0x47/0x140
[ 787.285307] [<ffffffff8151dd9d>] ata_qc_complete+0x9d/0x230
[ 787.285311] [<ffffffff8151dfca>] ata_qc_complete_multiple+0x9a/0xe0
[ 787.285323] [<ffffffffa00090b7>] ahci_handle_port_interrupt+0x107/0x1a0 [libahci]
[ 787.285329] [<ffffffff8106f809>] ? raise_softirq_irqoff+0x9/0x30
[ 787.285338] [<ffffffffa0009215>] ahci_interrupt+0xc5/0x120 [libahci]
[ 787.285343] [<ffffffff810c871d>] handle_irq_event_percpu+0x5d/0x1e0
[ 787.285349] [<ffffffff8111accc>] ? acct_account_cputime+0x1c/0x20
[ 787.285353] [<ffffffff810c88e8>] handle_irq_event+0x48/0x70
[ 787.285359] [<ffffffff810cb6d6>] handle_level_irq+0x76/0x100
[ 787.285365] [<ffffffff810161a2>] handle_irq+0x22/0x40
[ 787.285371] [<ffffffff8177b0de>] do_IRQ+0x5e/0x110
[ 787.285376] [<ffffffff8176fbad>] common_interrupt+0x6d/0x6d
[ 787.285381] [<ffffffff8106efa0>] ? __do_softirq+0x90/0x330
[ 787.285385] [<ffffffff8106f1b6>] ? __do_softirq+0x2a6/0x330
[ 787.285390] [<ffffffff810a2ac2>] ? __vtime_account_syste...

Christopher M. Penalver (penalvch), I tested the latest upstream kernel available:
v3.15-utopic from 08-Jun-2014 19:23

The issue remains (See the attached files for more info):

[  787.285144] AMD-Vi: Completion-Wait loop timed out
[  787.285148] ------------[ cut here ]------------
[  787.285158] WARNING: CPU: 0 PID: 0 at /home/apw/COD/linux/drivers/iommu/amd_iommu.c:1248 __domain_flush_pages+0xf0/0x100()
[  787.285161] Modules linked in: rfcomm bnep bluetooth 6lowpan_iphc nls_iso8859_1 radeon kvm_amd kvm snd_hda_codec_realtek snd_hda_codec_generic snd_hda_codec_hdmi snd_hda_intel snd_hda_controller snd_hda_codec crct10dif_pclmul crc32_pclmul snd_hwdep ghash_clmulni_intel aesni_intel snd_pcm aes_x86_64 lrw gf128mul glue_helper joydev ablk_helper snd_seq_midi cryptd snd_seq_midi_event snd_rawmidi snd_seq ttm drm_kms_helper psmouse drm snd_seq_device snd_timer snd microcode serio_raw soundcore i2c_algo_bit k10temp i2c_piix4 parport_pc ppdev mac_hid lp parport pata_acpi hid_generic usbhid hid ums_realtek uas usb_storage ahci pata_atiixp r8169 libahci mii
[  787.285225] CPU: 0 PID: 0 Comm: swapper/0 Tainted: G        W     3.15.0-031500-generic #201406081435
[  787.285228] Hardware name: MEDION MS-7857/MS-7857, BIOS M7857W08.203 01/06/2014
[  787.285232]  00000000000004e0 ffff88043ec03a60 ffffffff81762943 0000000000000007
[  787.285237]  0000000000000000 ffff88043ec03aa0 ffffffff81069e2c ffffffff810c48f7
[  787.285242]  ffff88008d748020 0000000000001000 00000000fffffffb ffff88008d748020
[  787.285247] Call Trace:
[  787.285250]  <IRQ>  [<ffffffff81762943>] dump_stack+0x46/0x58
[  787.285262]  [<ffffffff81069e2c>] warn_slowpath_common+0x8c/0xc0
[  787.285268]  [<ffffffff810c48f7>] ? print_time.part.10+0x67/0x90
[  787.285274]  [<ffffffff81069e7a>] warn_slowpath_null+0x1a/0x20
[  787.285278]  [<ffffffff81620590>] __domain_flush_pages+0xf0/0x100
[  787.285284]  [<ffffffff810462c4>] ? native_apic_wait_icr_idle+0x24/0x30
[  787.285289]  [<ffffffff81621359>] __unmap_single.isra.25+0xf9/0x120
[  787.285294]  [<ffffffff816213eb>] unmap_sg+0x6b/0xb0
[  787.285299]  [<ffffffff8151d966>] ata_sg_clean+0x66/0xc0
[  787.285303]  [<ffffffff8151dc07>] __ata_qc_complete+0x47/0x140
[  787.285307]  [<ffffffff8151dd9d>] ata_qc_complete+0x9d/0x230
[  787.285311]  [<ffffffff8151dfca>] ata_qc_complete_multiple+0x9a/0xe0
[  787.285323]  [<ffffffffa00090b7>] ahci_handle_port_interrupt+0x107/0x1a0 [libahci]
[  787.285329]  [<ffffffff8106f809>] ? raise_softirq_irqoff+0x9/0x30
[  787.285338]  [<ffffffffa0009215>] ahci_interrupt+0xc5/0x120 [libahci]
[  787.285343]  [<ffffffff810c871d>] handle_irq_event_percpu+0x5d/0x1e0
[  787.285349]  [<ffffffff8111accc>] ? acct_account_cputime+0x1c/0x20
[  787.285353]  [<ffffffff810c88e8>] handle_irq_event+0x48/0x70
[  787.285359]  [<ffffffff810cb6d6>] handle_level_irq+0x76/0x100
[  787.285365]  [<ffffffff810161a2>] handle_irq+0x22/0x40
[  787.285371]  [<ffffffff8177b0de>] do_IRQ+0x5e/0x110
[  787.285376]  [<ffffffff8176fbad>] common_interrupt+0x6d/0x6d
[  787.285381]  [<ffffffff8106efa0>] ? __do_softirq+0x90/0x330
[  787.285385]  [<ffffffff8106f1b6>] ? __do_softirq+0x2a6/0x330
[  787.285390]  [<ffffffff810a2ac2>] ? __vtime_account_system+0x32/0x40
[  787.285394]  [<ffffffff8106f54e>] irq_exit+0x11e/0x140
[  787.285399]  [<ffffffff8177b0e7>] do_IRQ+0x67/0x110
[  787.285404]  [<ffffffff8176fbad>] common_interrupt+0x6d/0x6d
[  787.285406]  <EOI>  [<ffffffff8101c7b9>] ? sched_clock+0x9/0x10
[  787.285416]  [<ffffffff815fedde>] ? cpuidle_enter_state+0x5e/0xe0
[  787.285421]  [<ffffffff815fedd7>] ? cpuidle_enter_state+0x57/0xe0
[  787.285426]  [<ffffffff815fee97>] cpuidle_enter+0x17/0x20
[  787.285430]  [<ffffffff810b362d>] cpuidle_idle_call+0x10d/0x260
[  787.285435]  [<ffffffff810b3945>] cpu_idle_loop+0x1c5/0x1e0
[  787.285441]  [<ffffffff81d38120>] ? early_idt_handlers+0x120/0x120
[  787.285445]  [<ffffffff810b39cb>] cpu_startup_entry+0x6b/0x70
[  787.285451]  [<ffffffff8174a327>] rest_init+0x77/0x80
[  787.285456]  [<ffffffff81d38fbf>] start_kernel+0x39f/0x3a6
[  787.285460]  [<ffffffff81d38ab2>] ? repair_env_string+0x5a/0x5a
[  787.285465]  [<ffffffff817516df>] ? memblock_reserve+0x49/0x4e
[  787.285469]  [<ffffffff81d385f8>] x86_64_start_reservations+0x2a/0x2c
[  787.285473]  [<ffffffff81d38739>] x86_64_start_kernel+0x13f/0x14e
[  787.285477] ---[ end trace 6a879be97eb22748 ]---

The following tags were added:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-3.15-utopic
And the bug's Status was confirmed again.

Revision history for this message

Kelvin González (kelvin-gonzalezvivas) wrote on 2014-06-09:

3.15.0-031500_3.15.0-031500.201406081435 Edit (86.8 KiB, application/zip)

Some files with complete dmesg output from the system after installing kernel: 3.15.0-031500_3.15.0-031500.201406081435

Revision history for this message

penalvch (penalvch) wrote on 2014-06-10:

Kelvin Gonzalez, did this problem not occur in a release prior to Saucy?

tags:	added: kernel-bug-exists-upstream-3.15 removed: kernel-bug-exists-upstream-3.15-utopic
Changed in linux (Ubuntu):
status:	Confirmed → Incomplete

Revision history for this message

Kelvin González (kelvin-gonzalezvivas) wrote on 2014-06-10:

#10

Ubuntu 10.04.4 LTS (Lucid Lynx) unable to boot the PC due to a Kernel panic.
[0.812538] Kernel panic – not syncing : AMD-Vi : ILLEGAL_COMMAND_ERROR while resetting command buffer

Ubuntu 10.10 (Maverick Meerkat) unable to boot the PC due to a Kernel panic. But I wasn’t able to capture the complete error.

Ubuntu 11.04 (Natty Narwhal) unable to boot the PC due to a Kernel panic. But I wasn’t able to capture the complete error.

Ubuntu 11.10 (Oneiric Ocelot) the computer boot up and hang up for more than 20 minutes. I wasn’t able to work with the computer or get any logs. However, the last message in console was:
[147.992078] AMD-Vi : Completion-Wait loop timed out

After these tests the problem appeared for first time in the release Ubuntu 11.10 (Oneiric Ocelot). And with previous Ubuntu versions this PC is unable to boot.

Changed in linux (Ubuntu):
status:	Incomplete → Confirmed

Revision history for this message

penalvch (penalvch) wrote on 2014-06-11:

#11

Kelvin Gonzalez, the issue you are reporting is an upstream one. Could you please report this problem through the appropriate channel by following the instructions _verbatim_ at https://wiki.ubuntu.com/Bugs/Upstream/kernel ?

Please provide a direct URL to your e-mail to the mailing list once you have made it so that it may be tracked.

Thank you for your understanding.

tags:	added: oneiric
Changed in linux (Ubuntu):
status:	Confirmed → Triaged

Revision history for this message

Kelvin González (kelvin-gonzalezvivas) wrote on 2014-06-29:

#12

I sent the e-mail to <email address hidden> with all the information requested.

However, I didn't receive any direct URL to my e-mail that I can provide here yet.

How many days should I wait for this link to know that my e-mail was received?

Revision history for this message

Kelvin González (kelvin-gonzalezvivas) wrote on 2014-07-01:

#13

This is the answer I got from Jörg Rödel and Borislav Petkov:

Hey Kelvin,

Most likely the BIOS is buggy and does not setup the IOMMU hardware
correctly so that it can't be used reliably in Linux. You can try to
update the BIOS the the latest version and see if it fixes the issue, if
not you should disable the IOMMU in the BIOS to get rid of the problem.

Or you pass 'amd_iommu=off' on the kernel command-line to disable the
AMD IOMMU driver in the Linux kernel.

---
There is no BIOS Update available for this Mother Board. It has the most
recent from Jan 2014. And I didn't find any option available in the BIOS
Menu to disable the IOMMU.

So I tried yesterday a fresh install passing the 'amd_iommu=off' to the kernel
and everything is working fine. No delays/hangs, etc.

The workaround works just perfect.

Thank you very much for your help!

Revision history for this message

Kelvin González (kelvin-gonzalezvivas) wrote on 2014-07-01:

#14

direct URL https://lkml.org/lkml/2014/6/30/77

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[Medion MS-7857] Computer freezes or hangs during install, boot or usage

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