Ubuntu
linux package

package linux-image-3.11.0-14-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 1

Bug #1259513 reported by vishal on 2013-12-10

This bug report is a duplicate of: Bug #1160346: do-release-upgrade from Ubuntu 12.04 on Pentium-M fails, breaks system without any warning (This kernel does not support a non-PAE CPU). Edit Remove

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	linux (Ubuntu)	Confirmed	Low	Unassigned

Bug Description

if i am installing any package gives error , should i re install Ubuntu?

sanjay@sanjay-OptiPlex-360:~$ sudo apt-get install sendmail
Reading package lists... Done
Building dependency tree
Reading state information... Done
You might want to run 'apt-get -f install' to correct these:
The following packages have unmet dependencies:
linux-image-extra-3.11.0-13-generic : Depends: linux-image-3.11.0-13-generic but it is not going to be installed
linux-image-extra-3.11.0-14-generic : Depends: linux-image-3.11.0-14-generic but it is not going to be installed
linux-image-generic : Depends: linux-image-3.11.0-14-generic but it is not going to be installed
sendmail : Depends: sendmail-base but it is not going to be installed
            Depends: sendmail-bin but it is not going to be installed
            Depends: sendmail-cf but it is not going to be installed
            Depends: sensible-mda but it is not going to be installed
E: Unmet dependencies. Try 'apt-get -f install' with no packages (or specify a solution).

sanjay@sanjay-OptiPlex-360:~$ sudo apt-get -f install
Reading package lists... Done
Building dependency tree
Reading state information... Done
Correcting dependencies... Done
The following extra packages will be installed:
  linux-image-3.11.0-13-generic linux-image-3.11.0-14-generic
Suggested packages:
  fdutils linux-doc-3.11.0 linux-source-3.11.0 linux-tools
The following NEW packages will be installed:
  linux-image-3.11.0-13-generic linux-image-3.11.0-14-generic
0 upgraded, 2 newly installed, 0 to remove and 0 not upgraded.
32 not fully installed or removed.
Need to get 0 B/27.1 MB of archives.
After this operation, 60.7 MB of additional disk space will be used.
Do you want to continue [Y/n]? y
Use of uninitialized value in concatenation (.) or string at /usr/share/perl5/Debconf/DbDriver/File.pm line 44, <DEBCONF_CONFIG> chunk 3.
Use of uninitialized value in -e at /usr/share/perl5/Debconf/DbDriver/File.pm line 46, <DEBCONF_CONFIG> chunk 3.
Use of uninitialized value in pattern match (m//) at /usr/share/perl5/Debconf/DbDriver/File.pm line 47, <DEBCONF_CONFIG> chunk 3.
Use of uninitialized value $directory in -d at /usr/share/perl5/Debconf/DbDriver/File.pm line 48, <DEBCONF_CONFIG> chunk 3.
Use of uninitialized value $directory in concatenation (.) or string at /usr/share/perl5/Debconf/DbDriver/File.pm line 49, <DEBCONF_CONFIG> chunk 3.
debconf: DbDriver "config": mkdir :No such file or directory
(Reading database ... 236025 files and directories currently installed.)
Unpacking linux-image-3.11.0-14-generic (from .../linux-image-3.11.0-14-generic_3.11.0-14.21_i386.deb) ...
Use of uninitialized value in concatenation (.) or string at /usr/share/perl5/Debconf/DbDriver/File.pm line 44, <DEBCONF_CONFIG> chunk 3.
Use of uninitialized value in -e at /usr/share/perl5/Debconf/DbDriver/File.pm line 46, <DEBCONF_CONFIG> chunk 3.
Use of uninitialized value in pattern match (m//) at /usr/share/perl5/Debconf/DbDriver/File.pm line 47, <DEBCONF_CONFIG> chunk 3.
Use of uninitialized value $directory in -d at /usr/share/perl5/Debconf/DbDriver/File.pm line 48, <DEBCONF_CONFIG> chunk 3.
Use of uninitialized value $directory in concatenation (.) or string at /usr/share/perl5/Debconf/DbDriver/File.pm line 49, <DEBCONF_CONFIG> chunk 3.
debconf: DbDriver "config": mkdir :No such file or directory
dpkg: error processing /var/cache/apt/archives/linux-image-3.11.0-14-generic_3.11.0-14.21_i386.deb (--unpack):
subprocess new pre-installation script returned error exit status 1
No apport report written because MaxReports is reached already
                                                              Examining /etc/kernel/postrm.d .
run-parts: executing /etc/kernel/postrm.d/initramfs-tools 3.11.0-14-generic /boot/vmlinuz-3.11.0-14-generic
run-parts: executing /etc/kernel/postrm.d/zz-update-grub 3.11.0-14-generic /boot/vmlinuz-3.11.0-14-generic
Unpacking linux-image-3.11.0-13-generic (from .../linux-image-3.11.0-13-generic_3.11.0-13.20_i386.deb) ...
Use of uninitialized value in concatenation (.) or string at /usr/share/perl5/Debconf/DbDriver/File.pm line 44, <DEBCONF_CONFIG> chunk 3.
Use of uninitialized value in -e at /usr/share/perl5/Debconf/DbDriver/File.pm line 46, <DEBCONF_CONFIG> chunk 3.
Use of uninitialized value in pattern match (m//) at /usr/share/perl5/Debconf/DbDriver/File.pm line 47, <DEBCONF_CONFIG> chunk 3.
Use of uninitialized value $directory in -d at /usr/share/perl5/Debconf/DbDriver/File.pm line 48, <DEBCONF_CONFIG> chunk 3.
Use of uninitialized value $directory in concatenation (.) or string at /usr/share/perl5/Debconf/DbDriver/File.pm line 49, <DEBCONF_CONFIG> chunk 3.
debconf: DbDriver "config": mkdir :No such file or directory
dpkg: error processing /var/cache/apt/archives/linux-image-3.11.0-13-generic_3.11.0-13.20_i386.deb (--unpack):
subprocess new pre-installation script returned error exit status 1
No apport report written because MaxReports is reached already
                                                              Examining /etc/kernel/postrm.d .
run-parts: executing /etc/kernel/postrm.d/initramfs-tools 3.11.0-13-generic /boot/vmlinuz-3.11.0-13-generic
run-parts: executing /etc/kernel/postrm.d/zz-update-grub 3.11.0-13-generic /boot/vmlinuz-3.11.0-13-generic
Errors were encountered while processing:
/var/cache/apt/archives/linux-image-3.11.0-14-generic_3.11.0-14.21_i386.deb
/var/cache/apt/archives/linux-image-3.11.0-13-generic_3.11.0-13.20_i386.deb
E: Sub-process /usr/bin/dpkg returned an error code (1)

ProblemType: Package
DistroRelease: Ubuntu 13.10
Package: linux-image-3.11.0-14-generic (not installed)
ProcVersionSignature: Ubuntu 3.11.0-12.19-generic 3.11.3
Uname: Linux 3.11.0-12-generic i686
ApportVersion: 2.12.5-0ubuntu2.1
Architecture: i386
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: sanjay 1972 F.... pulseaudio
Date: Tue Dec 10 16:43:09 2013
DuplicateSignature: package:linux-image-3.11.0-14-generic:(not installed):subprocess new pre-installation script returned error exit status 1
ErrorMessage: subprocess new pre-installation script returned error exit status 1
HibernationDevice: RESUME=UUID=2d32ca89-e1d1-49d6-9bf1-34fd042bbc50
InstallationDate: Installed on 2013-10-04 (67 days ago)
InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release i386 (20130424)
IwConfig:
lo no wireless extensions.

eth0 no wireless extensions.
MachineType: Dell Inc. OptiPlex 360
MarkForUpload: True
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-12-generic root=UUID=4daa1c37-fd18-4698-a435-385f6773e1e9 ro quiet splash vt.handoff=7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: Daemon not responding.
RelatedPackageVersions: grub-pc 2.00-19ubuntu2.1
RfKill:

SourcePackage: linux
Title: package linux-image-3.11.0-14-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 1
UpgradeStatus: Upgraded to saucy on 2013-11-01 (39 days ago)
dmi.bios.date: 07/02/2009
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A02
dmi.board.name: 0T656F
dmi.board.vendor: Dell Inc.
dmi.board.version: A01
dmi.chassis.type: 3
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA02:bd07/02/2009:svnDellInc.:pnOptiPlex360:pvr:rvnDellInc.:rn0T656F:rvrA01:cvnDellInc.:ct3:cvr:
dmi.product.name: OptiPlex 360
dmi.sys.vendor: Dell Inc.

Tags:

Revision history for this message

vishal (bhandare-vishal) wrote on 2013-12-10:

AlsaInfo.txt Edit (27.5 KiB, text/plain; charset="utf-8")
AptOrdering.txt Edit (1.7 KiB, text/plain; charset="utf-8")
BootDmesg.txt Edit (46.0 KiB, text/plain; charset="utf-8")
CRDA.txt Edit (257 bytes, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (1.6 KiB, text/plain; charset="utf-8")
Df.txt Edit (458 bytes, text/plain; charset="utf-8")
Dmesg.txt Edit (46.7 KiB, text/plain; charset="utf-8")
DpkgHistoryLog.txt Edit (2.5 KiB, text/plain; charset="utf-8")
DpkgTerminalLog.txt Edit (1.8 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (19.1 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (434 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (1.6 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (1.6 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (1.9 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (100.4 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (214.3 KiB, text/plain; charset="utf-8")
WifiSyslog.txt Edit (94.4 KiB, text/plain; charset="utf-8")

Revision history for this message

Brad Figg (brad-figg) wrote on 2013-12-10: Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status:	New → Confirmed

Revision history for this message

Joseph Salisbury (jsalisbury) wrote on 2013-12-10:

You may need to run the following:

sudo apt-get install -f
sudo apt-get clean
sudo apt-get update

Then re-install the package.

If that does not resolve your issue, please mark the bug as "Confirmed"

Changed in linux (Ubuntu):
importance:	Undecided → Low
status:	Confirmed → Incomplete

Revision history for this message

vishal (bhandare-vishal) wrote on 2013-12-10:

We have tried
sudo apt-get install -f
sudo apt-get clean
sudo apt-get update

Does not resolve issue. same error shown
Errors were encountered while processing:
/var/cache/apt/archives/linux-image-3.11.0-14-generic_3.11.0-14.21_i386.deb
/var/cache/apt/archives/linux-image-3.11.0-13-generic_3.11.0-13.20_i386.deb

Changed in linux (Ubuntu):
status:	Incomplete → Confirmed

Apport retracing service (apport) on 2013-12-18

tags:

removed: need-duplicate-check

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package linux-image-3.11.0-14-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 1

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