14e4:4365 [Lenovo ThinkPad Edge E531] Bluetooth finds no device [BCM43142]

[[e-mail]]

Bluetooth can be turned on and off, the visibility can be turned on and off, but the bluetooth finds no device and cannot be found by any device.

bcmwl-kernel-source:
   Instalat: 6.30.223.141+bdcom-0ubuntu1
   Candidează: 6.30.223.141+bdcom-0ubuntu1
   Tabela de versiuni:
  *** 6.30.223.141+bdcom-0ubuntu1 0
         500 http://ro.archive.ubuntu.com/ubuntu/ saucy/restricted amd64
Packages
         100 /var/lib/dpkg/status

Direct URL to linux-bluetooth e-mail: http://www.spinics.net/lists/linux-bluetooth/msg41859.html

ProblemType: Bug
DistroRelease: Ubuntu 13.10
Package: linux-image-3.11.0-13-generic 3.11.0-13.20
ProcVersionSignature: Ubuntu 3.11.0-13.20-generic 3.11.6
Uname: Linux 3.11.0-13-generic x86_64
NonfreeKernelModules: wl
ApportVersion: 2.12.5-0ubuntu2.1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: emil 1649 F.... pulseaudio
                      emil 1872 F.... pulseaudio
Date: Sun Dec 1 13:20:07 2013
HibernationDevice: RESUME=UUID=244aef5b-017a-4999-ba5f-d235e8e85b8f
InstallationDate: Installed on 2013-11-22 (8 days ago)
InstallationMedia: Xubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016)
MachineType: LENOVO 68857TG
MarkForUpload: True
ProcEnviron:
 LANGUAGE=ro
 TERM=xterm
 PATH=(custom, no user)
 LANG=ro_RO.UTF-8
 SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-13-generic root=UUID=ae0cf3b3-431b-4a64-91e0-584f693d9e43 ro quiet splash vt.handoff=7
PulseList:
 Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied
 No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-3.11.0-13-generic N/A
 linux-backports-modules-3.11.0-13-generic N/A
 linux-firmware 1.116
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/23/2013
dmi.bios.vendor: LENOVO
dmi.bios.version: HEET31WW (1.12 )
dmi.board.asset.tag: Not Available
dmi.board.name: 68857TG
dmi.board.vendor: LENOVO
dmi.board.version: Not Available
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias: dmi:bvnLENOVO:bvrHEET31WW(1.12):bd04/23/2013:svnLENOVO:pn68857TG:pvrThinkPadEdgeE531:rvnLENOVO:rn68857TG:rvrNotAvailable:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.name: 68857TG
dmi.product.version: ThinkPad Edge E531
dmi.sys.vendor: LENOVO

[Brad Figg (brad-figg)]

This change was made by a bot.

[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.12 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.13-rc2-trusty/

[[e-mail] (emildiculescu)]

With kernel 3.13 the device isn't recognized at all by Blueman Device Manager.

[[e-mail] (emildiculescu)]

Sorry for the delay, I didn't have internet for a couple of days. I'll
try today to update BIOS and post the results.

Thank you very much

[[e-mail] (emildiculescu)]

I've updated the BIOS without any changes regarding bluetooth.

The output of "sudo dmidecode -s bios-version && sudo dmidecode -s
bios-release-date" is:
HEET36WW (1.17 )
10/14/2013

[[e-mail] (emildiculescu)]

I've tested with latest Ubuntu, still not working. To sum up, with 3.11
or 3.12 kernels the bluetooth can be turned on and off and its
visibility can be changed but it doesn't detect any other device nor can
be detected. With 3.13 kernels the device doesn't show in the
application (all menus are disabled).

[penalvch (penalvch)]

<email address hidden>, thank you for testing Trusty. Did this problem not occur in a release prior to Saucy?

[[e-mail] (emildiculescu)]

It's a new computer, Saucy was the first system installed. I will try
with a live 12.04 and let you know the results.

[[e-mail] (emildiculescu)]

I tested bluetooth using a live disk of Xubuntu 12.04.2 with kernel
3.2.0.52. Initially it shows the bluetooth on, but when I try to set up
new device I get the message "No adapter found". If I turn bluetooth
off, I can't turn it on anymore afterwards.

[penalvch (penalvch)]

<email address hidden>, the issue you are reporting is an upstream one. Could you please report this problem through the appropriate channel (I would check in with linux-bluetooth) by following the instructions _verbatim_ at https://wiki.ubuntu.com/Bugs/Upstream/kernel#KernelTeam.2BAC8-KernelTeamBugPolicies.Overview_on_Reporting_Bugs_Upstream ?

Please provide a direct URL to your post once you have made it so that it may be tracked.

Thank you for your understanding.

[[e-mail] (emildiculescu)]

I reported the bug. The link is
https://bugzilla.kernel.org/show_bug.cgi?id=67781

Thank you again for your support.
Emil

[[e-mail] (emildiculescu)]

I'm sorry if I created a mess. I tried to follow the instructions in the
link you sent me to the best of my knowledge. I did send a mail to
<email address hidden> before posting on bugzilla. If there is
any way I can provide useful information please let me know. If not,
again, I'm really sorry for wasting everybody's time.

[penalvch (penalvch)]

<email address hidden>, thank you for your comments. Given the direct URL is now available in the Bug Description, you are welcome to click "Hide comment" for comments #18-22 to eliminate redundancy.

Despite this, this issue appears to result from a firmware issue as per your BootDmesg.txt:
[ 8.444950] Bluetooth: can't load firmware, may not work correctly

Hence, without making any further modifications of your install, could you please post the output of the following via terminal:
apt-cache policy bcmwl-kernel-source

[[e-mail] (emildiculescu)]

bcmwl-kernel-source:
   Instalat: 6.30.223.141+bdcom-0ubuntu1
   Candidează: 6.30.223.141+bdcom-0ubuntu1
   Tabela de versiuni:
  *** 6.30.223.141+bdcom-0ubuntu1 0
         500 http://ro.archive.ubuntu.com/ubuntu/ saucy/restricted amd64
Packages
         100 /var/lib/dpkg/status

[Vlad Paul Paval (wladypauly)]

I tried the mainline kernel 3.14.1 from here - http://kernel.ubuntu.com/~kernel-ppa/mainline/, and the result is even more disappointing, the Bouetooth is not even recognized, unlike the Ubuntu 14.04 default kernel that acts just like the OP said. I have the same laptop - Lenovo ThinkPad Edge E 531, with Broadcom Corporation BCM43142 802.11b/g/n (rev 01) WiFi/Bluetooth adapter.

[Tukusej’s Sirs (tukusejssirs)]

is there any solution/workaround for this? i just bought a lenovo thinkpad e531, installed ubuntu 15.04 and i have exactly the same problem – bt can be toggle on/off, visibility too, but not a device can see the nb and no device can see the nb.