| 2013-11-23 11:53:42 |
b3nmore |
bug |
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added bug |
| 2013-11-23 11:53:42 |
b3nmore |
attachment added |
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dmesg_3.11_usb3_failed https://bugs.launchpad.net/bugs/1254261/+attachment/3915431/+files/dmesg_3.11_usb3_failed |
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| 2013-11-23 11:54:39 |
b3nmore |
attachment added |
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dmesg_3.11_usb2_success https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1254261/+attachment/3915432/+files/dmesg_3.11_usb2_success |
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| 2013-11-23 11:56:18 |
b3nmore |
attachment added |
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dmesg_3.2_usb3_success https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1254261/+attachment/3915433/+files/dmesg_3.2_usb3_success |
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| 2013-11-23 11:57:24 |
b3nmore |
attachment added |
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lsusb_3.2_usb3 https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1254261/+attachment/3915434/+files/lsusb_3.2_usb3 |
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| 2013-11-23 11:59:17 |
b3nmore |
attachment added |
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dmesg_3.8_usb3_failed https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1254261/+attachment/3915440/+files/dmesg_3.8_usb3_failed |
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| 2013-11-23 12:00:11 |
Brad Figg |
linux (Ubuntu): status |
New |
Incomplete |
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| 2013-11-23 13:00:23 |
b3nmore |
tags |
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apport-collected saucy |
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| 2013-11-23 13:00:24 |
b3nmore |
description |
On a fresh saucey installation (kernel 3.11), I can not use my external usb 3.0 hdd on usb 3.0 ports, it only works on usb 2 ports. kernel log shows, that it disconnects immediately after it is plugged in. Then it continues to connect and disconnect indefinitely (q.v. attached dmesg log):
[ 2623.116141] usb 3-5: new SuperSpeed USB device number 2 using xhci_hcd
[ 2623.132574] usb 3-5: New USB device found, idVendor=1058, idProduct=0740
[ 2623.132582] usb 3-5: New USB device strings: Mfr=1, Product=2, SerialNumber=5
[ 2623.132587] usb 3-5: Product: My Passport 0740
[ 2623.132591] usb 3-5: Manufacturer: Western Digital
[ 2623.132595] usb 3-5: SerialNumber: 575847314139315836343531
[ 2623.133533] usb-storage 3-5:1.0: USB Mass Storage device detected
[ 2623.133758] scsi7 : usb-storage 3-5:1.0
[ 2624.299678] usb 3-5: USB disconnect, device number 2
[ 2645.281554] scsi 7:0:0:0: Device offlined - not ready after error recovery
[ 2645.281727] usb 3-5: Set SEL for device-initiated U1 failed.
[ 2645.281730] usb 3-5: Set SEL for device-initiated U2 failed.
[ 2645.521559] usb 3-5: new SuperSpeed USB device number 3 using xhci_hcd
...
The same hw combination works with kernel 3.2 in precise, but not with 3.8 (see attachments below). I even tried 3.12 coming with trusty, but got the same log messages as with 3.11. |
On a fresh saucey installation (kernel 3.11), I can not use my external usb 3.0 hdd on usb 3.0 ports, it only works on usb 2 ports. kernel log shows, that it disconnects immediately after it is plugged in. Then it continues to connect and disconnect indefinitely (q.v. attached dmesg log):
[ 2623.116141] usb 3-5: new SuperSpeed USB device number 2 using xhci_hcd
[ 2623.132574] usb 3-5: New USB device found, idVendor=1058, idProduct=0740
[ 2623.132582] usb 3-5: New USB device strings: Mfr=1, Product=2, SerialNumber=5
[ 2623.132587] usb 3-5: Product: My Passport 0740
[ 2623.132591] usb 3-5: Manufacturer: Western Digital
[ 2623.132595] usb 3-5: SerialNumber: 575847314139315836343531
[ 2623.133533] usb-storage 3-5:1.0: USB Mass Storage device detected
[ 2623.133758] scsi7 : usb-storage 3-5:1.0
[ 2624.299678] usb 3-5: USB disconnect, device number 2
[ 2645.281554] scsi 7:0:0:0: Device offlined - not ready after error recovery
[ 2645.281727] usb 3-5: Set SEL for device-initiated U1 failed.
[ 2645.281730] usb 3-5: Set SEL for device-initiated U2 failed.
[ 2645.521559] usb 3-5: new SuperSpeed USB device number 3 using xhci_hcd
...
The same hw combination works with kernel 3.2 in precise, but not with 3.8 (see attachments below). I even tried 3.12 coming with trusty, but got the same log messages as with 3.11.
---
ApportVersion: 2.12.5-0ubuntu2.1
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: kiran 1633 F.... pulseaudio
/dev/snd/controlC0: kiran 1633 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
DistroRelease: Ubuntu 13.10
HibernationDevice: RESUME=UUID=5ea8b83e-6f6f-4e44-98f6-45ade2c2d6c3
InstallationDate: Installed on 2013-11-16 (7 days ago)
InstallationMedia: Ubuntu-Server 13.10 "Saucy Salamander" - Release amd64 (20131016)
IwConfig:
p2p1 no wireless extensions.
lo no wireless extensions.
MachineType: ASUS All Series
MarkForUpload: True
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-13-generic.efi.signed root=UUID=4fee8160-326f-4688-a0d9-22e158e70f45 ro
ProcVersionSignature: Ubuntu 3.11.0-13.20-generic 3.11.6
RelatedPackageVersions:
linux-restricted-modules-3.11.0-13-generic N/A
linux-backports-modules-3.11.0-13-generic N/A
linux-firmware 1.116
RfKill: Error: [Errno 2] No such file or directory
Tags: saucy
Uname: Linux 3.11.0-13-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
dmi.bios.date: 06/28/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 0410
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: B85M-G
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev X.0x
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0410:bd06/28/2013:svnASUS:pnAllSeries:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnB85M-G:rvrRevX.0x:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: All Series
dmi.product.version: System Version
dmi.sys.vendor: ASUS |
|
| 2013-11-23 13:00:27 |
b3nmore |
attachment added |
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AlsaInfo.txt https://bugs.launchpad.net/bugs/1254261/+attachment/3915456/+files/AlsaInfo.txt |
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| 2013-11-23 13:00:30 |
b3nmore |
attachment added |
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BootDmesg.txt https://bugs.launchpad.net/bugs/1254261/+attachment/3915457/+files/BootDmesg.txt |
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| 2013-11-23 13:00:32 |
b3nmore |
attachment added |
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CurrentDmesg.txt https://bugs.launchpad.net/bugs/1254261/+attachment/3915458/+files/CurrentDmesg.txt |
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| 2013-11-23 13:00:34 |
b3nmore |
attachment added |
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Lspci.txt https://bugs.launchpad.net/bugs/1254261/+attachment/3915459/+files/Lspci.txt |
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| 2013-11-23 13:00:37 |
b3nmore |
attachment added |
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Lsusb.txt https://bugs.launchpad.net/bugs/1254261/+attachment/3915460/+files/Lsusb.txt |
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| 2013-11-23 13:00:39 |
b3nmore |
attachment added |
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ProcCpuinfo.txt https://bugs.launchpad.net/bugs/1254261/+attachment/3915461/+files/ProcCpuinfo.txt |
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| 2013-11-23 13:00:40 |
b3nmore |
attachment added |
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ProcEnviron.txt https://bugs.launchpad.net/bugs/1254261/+attachment/3915462/+files/ProcEnviron.txt |
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| 2013-11-23 13:00:42 |
b3nmore |
attachment added |
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ProcInterrupts.txt https://bugs.launchpad.net/bugs/1254261/+attachment/3915463/+files/ProcInterrupts.txt |
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| 2013-11-23 13:00:44 |
b3nmore |
attachment added |
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ProcModules.txt https://bugs.launchpad.net/bugs/1254261/+attachment/3915464/+files/ProcModules.txt |
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| 2013-11-23 13:00:46 |
b3nmore |
attachment added |
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PulseList.txt https://bugs.launchpad.net/bugs/1254261/+attachment/3915465/+files/PulseList.txt |
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| 2013-11-23 13:00:52 |
b3nmore |
attachment added |
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UdevDb.txt https://bugs.launchpad.net/bugs/1254261/+attachment/3915466/+files/UdevDb.txt |
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| 2013-11-23 13:01:01 |
b3nmore |
attachment added |
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UdevLog.txt https://bugs.launchpad.net/bugs/1254261/+attachment/3915467/+files/UdevLog.txt |
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| 2013-11-23 13:01:18 |
b3nmore |
attachment added |
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WifiSyslog.txt https://bugs.launchpad.net/bugs/1254261/+attachment/3915468/+files/WifiSyslog.txt |
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| 2013-11-23 13:30:58 |
N1ck 7h0m4d4k15 |
bug |
|
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added subscriber Nik.Th. |
| 2013-11-23 13:47:26 |
b3nmore |
linux (Ubuntu): status |
Incomplete |
Confirmed |
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| 2013-11-23 15:24:36 |
N1ck 7h0m4d4k15 |
attachment added |
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dmesg-usb3.0-success-kernel-3.12.0-4.txt https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1254261/+attachment/3915510/+files/dmesg-usb3.0-success-kernel-3.12.0-4.txt |
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| 2013-11-23 22:20:49 |
b3nmore |
attachment added |
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dmesg_3.12.0-4_usb3_failed https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1254261/+attachment/3915627/+files/dmesg_3.12.0-4_usb3_failed |
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| 2013-11-23 22:48:50 |
b3nmore |
attachment added |
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dmesg_3.13-rc1_usb3_failed https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1254261/+attachment/3915628/+files/dmesg_3.13-rc1_usb3_failed |
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| 2013-11-23 23:12:35 |
N1ck 7h0m4d4k15 |
linux (Ubuntu): status |
Confirmed |
Incomplete |
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| 2013-11-24 10:45:51 |
N1ck 7h0m4d4k15 |
linux (Ubuntu): status |
Incomplete |
Confirmed |
|
| 2013-11-24 17:55:03 |
b3nmore |
bug watch added |
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http://bugzilla.kernel.org/show_bug.cgi?id=65631 |
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| 2013-11-24 18:06:04 |
N1ck 7h0m4d4k15 |
bug task added |
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linux |
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| 2013-11-25 18:02:10 |
Joseph Salisbury |
linux (Ubuntu): importance |
Undecided |
Medium |
|
| 2013-11-25 18:02:55 |
Joseph Salisbury |
linux (Ubuntu): status |
Confirmed |
Triaged |
|
| 2013-11-28 20:58:46 |
b3nmore |
linux (Ubuntu): status |
Triaged |
Invalid |
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