package linux-image-3.11.0-13-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 1

[Tommy Domingue]

tried to update all software after a fresh install without automatically downloading updates.

ProblemType: Package
DistroRelease: Ubuntu 13.10
Package: linux-image-3.11.0-13-generic (not installed)
ProcVersionSignature: Ubuntu 3.11.0-12.19-generic 3.11.3
Uname: Linux 3.11.0-12-generic x86_64
ApportVersion: 2.12.5-0ubuntu2.1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: tommy 2049 F.... pulseaudio
 /dev/snd/controlC0: tommy 2049 F.... pulseaudio
CurrentDmesg: [ 10.546300] IPv6: ADDRCONF(NETDEV_CHANGE): eth0: link becomes ready
Date: Thu Nov 14 22:05:56 2013
DuplicateSignature: package:linux-image-3.11.0-13-generic:(not installed):subprocess new pre-installation script returned error exit status 1
ErrorMessage: subprocess new pre-installation script returned error exit status 1
HibernationDevice: RESUME=UUID=5016509f-a2f4-4ec8-8cca-d88b578d9615
InstallationDate: Installed on 2013-11-15 (0 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
IwConfig:
 eth0 no wireless extensions.

 eth1 no wireless extensions.

 lo no wireless extensions.
MachineType: Shuttle Inc. SX58
MarkForUpload: True
ProcFB: 0 nouveaufb
ProcKernelCmdLine: BOOT_IMAGE=/@/boot/vmlinuz-3.11.0-12-generic root=UUID=4bd42f7a-715a-45f9-9854-a8b287c02d13 ro rootflags=subvol=@ quiet splash vt.handoff=7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: Daemon not responding.
RelatedPackageVersions: grub-pc 2.00-19ubuntu2.1
RfKill:

SourcePackage: linux
Title: package linux-image-3.11.0-13-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 1
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/02/2012
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 080016
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: SX58
dmi.board.vendor: Shuttle Inc.
dmi.board.version: V10
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: Intel
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr080016:bd04/02/2012:svnShuttleInc.:pnSX58:pvrV10:rvnShuttleInc.:rnSX58:rvrV10:cvnIntel:ct3:cvrToBeFilledByO.E.M.:
dmi.product.name: SX58
dmi.product.version: V10
dmi.sys.vendor: Shuttle Inc.

[Brad Figg (brad-figg)]

This change was made by a bot.

[Joseph Salisbury (jsalisbury)]

You may need to run the following:

sudo apt-get install -f
sudo apt-get clean
sudo apt-get update

Then re-install the package.

If that does not resolve your issue, please mark the bug as "Confirmed"

[Heinrich Schmidt (heinrich-schmidt)]

Tried the above sequence of commands.
Twice.
Did not help.
I even deleted all downloaded files by hand. No success.

I still get the following error message:

   Unpacking linux-image-3.11.0-13-generic (from .../linux-image-3.11.0-13-generic_3.11.0-13.20_i386.deb) ...
   This kernel does not support a non-PAE CPU.

The previous kernel version (which apt does try to update) is Ubuntu 3.11.0-12.19-generic 3.11.3

My CPU is an old Pentium-M, running on a TOSHIBA PORTEGE M200/Portable PC, BIOS Version 1.30 03/15/2004.

[Heinrich Schmidt (heinrich-schmidt)]

Found the solution here:
http://askubuntu.com/questions/20398.../256037#256037

It consist in principle in adding the three letters pae to your cpuinfo to trick the installer to complete its work.
The pentium M seems to not flagging this, but does support PAE kernels. ( I hope).
Anyway, after adding these letters the apt-get install -f worked and my system is running fine now.

[Heinrich Schmidt (heinrich-schmidt)]

What I do not understand is why the original install worked. Shouldn't the installer not use the same logic as the later apt-get?
So I leave this issue open for now.