PC freezes after resuming from suspension

[Carla Sella]

I select "Suspend" from the ghear icon on the top left hand side of the indicators bar, wait from a fiew secons (20-30) to half an hour, press the power button again.
My PC does not resume correclty from suspension, it looks like it is resuming, hard disk starts working and it sounds it is resuming but everything on the video freezes, I get just a black screen, have to reboot manually by pressing the power button.
I am currently running Trust Tahr with all updates.
This is my hardware: http://phillw.net/hardware/kuDwMTTb.
I have updated my BIOS firmware and followed the instructions here: https://wiki.ubuntu.com/DebuggingKernelSuspend.
I am attaching dmesg file and /proc/acpi/wakeup file.
---
ApportVersion: 2.12.6-0ubuntu1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: letozaf 2771 F.... pulseaudio
 /dev/snd/controlC1: letozaf 2771 F.... pulseaudio
DistroRelease: Ubuntu 14.04
HibernationDevice: RESUME=UUID=aa591f66-2a28-435e-8570-155157c9a301
InstallationDate: Installed on 2012-03-02 (610 days ago)
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Beta amd64 (20120301)
IwConfig:
 eth0 no wireless extensions.

 lo no wireless extensions.

 virbr0 no wireless extensions.
MachineType: System manufacturer System Product Name
MarkForUpload: True
Package: linux (not installed)
ProcFB: 0 nouveaufb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.12.0-1-generic root=UUID=85f8c649-a0b7-4899-8b56-cf85fbe7f8e5 ro crashkernel=384M-2G:64M,2G-:128M quiet splash
ProcVersionSignature: Ubuntu 3.12.0-1.3-generic 3.12.0-rc7
RelatedPackageVersions:
 linux-restricted-modules-3.12.0-1-generic N/A
 linux-backports-modules-3.12.0-1-generic N/A
 linux-firmware 1.117
RfKill:

Tags: trusty
Uname: Linux 3.12.0-1-generic x86_64
UpgradeStatus: Upgraded to trusty on 2013-10-25 (8 days ago)
UserGroups: adm admin autopilot cdrom dip libvirtd lpadmin plugdev sambashare sudo vboxusers
dmi.bios.date: 03/27/2008
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 0808
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: M2N
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: Rev 1.xx
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0808:bd03/27/2008:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnM2N:rvrRev1.xx:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer
---
ApportVersion: 2.13.1-0ubuntu1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: letozaf 2785 F.... pulseaudio
 /dev/snd/controlC1: letozaf 2785 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 14.04
HibernationDevice: RESUME=UUID=aa591f66-2a28-435e-8570-155157c9a301
InstallationDate: Installed on 2012-03-02 (679 days ago)
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Beta amd64 (20120301)
IwConfig:
 eth0 no wireless extensions.

 lo no wireless extensions.

 virbr0 no wireless extensions.
MachineType: System manufacturer System Product Name
Package: linux (not installed)
ProcFB: 0 nouveaufb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-2-generic root=UUID=85f8c649-a0b7-4899-8b56-cf85fbe7f8e5 ro quiet splash crashkernel=384M-2G:64M,2G-:128M crashkernel=384M-2G:64M,2G-:128M crashkernel=384M-2G:64M,2G-:128M crashkernel=384M-:128M vt.handoff=7
ProcVersionSignature: Ubuntu 3.13.0-2.17-generic 3.13.0-rc7
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-2-generic N/A
 linux-backports-modules-3.13.0-2-generic N/A
 linux-firmware 1.121
RfKill:

Tags: trusty
Uname: Linux 3.13.0-2-generic x86_64
UpgradeStatus: Upgraded to trusty on 2013-10-25 (77 days ago)
UserGroups: adm admin autopilot cdrom dip libvirtd lpadmin plugdev sambashare sudo vboxusers
dmi.bios.date: 03/27/2008
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 0808
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: M2N
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: Rev 1.xx
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0808:bd03/27/2008:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnM2N:rvrRev1.xx:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer

[Carla Sella (carla-sella)]

This used to happen also with Saucy.

[Carla Sella (carla-sella)]

Output from uname -a :
Linux letozaf-pc 3.12.0-1-generic #3-Ubuntu SMP Tue Oct 29 18:41:32 UTC 2013 x86_64 x86_64 x86_64 GNU/Linux

lsb_release -a :
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu Trusty Tahr (development branch)
Release: 14.04
Codename: trusty

[Brad Figg (brad-figg)]

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1247654

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Carla Sella (carla-sella)]

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[Carla Sella (carla-sella)]

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[Carla Sella (carla-sella)]

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[Carla Sella (carla-sella)]

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[Carla Sella (carla-sella)]

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[Carla Sella (carla-sella)]

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[Carla Sella (carla-sella)]

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[Carla Sella (carla-sella)]

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[Carla Sella (carla-sella)]

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[Carla Sella (carla-sella)]

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[Carla Sella (carla-sella)]

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[Carla Sella (carla-sella)]

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[Carla Sella (carla-sella)]

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[Carla Sella (carla-sella)]

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[Brad Figg (brad-figg)]

This change was made by a bot.

[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.12 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.12-saucy/

[Carla Sella (carla-sella)]

I tested the latest upstream kernel 3.12.0-031200 but nothing has changed.

[Joseph Salisbury (jsalisbury)]

This issue appears to be an upstream bug, since you tested the latest upstream kernel. Would it be possible for you to open an upstream bug report[0]? That will allow the upstream Developers to examine the issue, and may provide a quicker resolution to the bug.

Please follow the instructions on the wiki page[0]. The first step is to email the appropriate mailing list. If no response is received, then a bug may be opened on bugzilla.kernel.org.

Once this bug is reported upstream, please add the tag: 'kernel-bug-reported-upstream'.

[0] https://wiki.ubuntu.com/Bugs/Upstream/kernel

[Joseph Salisbury (jsalisbury)]

Also, was there a release prior to Saucy that did not have this bug? If so, we can perform a bisect to find the commit that introduced this.

[Carla Sella (carla-sella)]

@ Joseph: ok I will open a upstream bug report.
Yes I think the bug used to occur also in Raring, but I will have to check as I am not sure, I will also do this.

[Carla Sella (carla-sella)]

I tested suspension on Saucy (kernel 3.11.0-12) and it works.
So I tested various Tahr kernels and found that kernel 3.12.0-031200rc7 works, not completly, but my PC resumes from suspension, not immedialty, but like after a minute (more or less), I am asked to insert my password, but when I am logged on all the programs that were opened before suspension are now closed, network connection is missing, have to input "sudo service network-manager restart" to get network connection back.
The same happens with kernel 3.12.0-031200rc6 instead 3.12.0-031200rc5 and rc4 do not work.

At this point do I still have to report the bug upstream ?
Let me know and I will do it if I need to, thanks.

[Joseph Salisbury (jsalisbury)]

Thanks for the update. Probably no need to report the bug upstream, since the latest kernel does not exhibit the bug.

[Joseph Salisbury (jsalisbury)]

I'll mark the bug as incomplete for now. Just move the status back to confirmed if you hit the bug again.

[Carla Sella (carla-sella)]

Resuming after suspension does not work anymore.
I have Trusty with all updates installed.
After resuming my PC freezes and cannot do anything but press power button to reboot.
After reboot I get Xorg and Linux image crash report.

[Carla Sella (carla-sella)]

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[Carla Sella (carla-sella)]

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[Carla Sella (carla-sella)]

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[Carla Sella (carla-sella)]

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[Carla Sella (carla-sella)]

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[Carla Sella (carla-sella)]

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[Carla Sella (carla-sella)]

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[Carla Sella (carla-sella)]

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[Carla Sella (carla-sella)]

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[Carla Sella (carla-sella)]

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[Carla Sella (carla-sella)]

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[Joseph Salisbury (jsalisbury)]

Did this just start happening again after a recent update in Trusty? I recall we confirmed 3.12.0-031200rc7 resumed from suspend ok. Can you see if 3.13-rc8 also has the issue:

http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.13-rc8-trusty/

[Carla Sella (carla-sella)]

@ Joseph: I do not exactly know when it started again, did not use suspension for a while.
I tested 3.13-rc8 and it has the same problem: After resuming my PC freezes and cannot do anything but press power button to reboot. After reboot I get Xorg and Linux image crash report.

[Douglas Brown (drphysic)]

I had a continuing problem, intermittant, with 13.10 resuming from a suspend: login screen would freeze, but at least then I could do a "Switch User" and could get back into my session. With 14.04, that option is no longer available, and now the whole system seems to freeze. I'm using nvidia graphics, which seems might be the issue.

DRB

[Douglas Brown (drphysic)]

I just updated my nvidia graphics driver, and that seems to have solved my problem.

[Paul Smedley (paul-smedley)]

Confirming here too that I had the same symptoms of hang after resume with the default Nvidea driver (nouveau), fixed after installing the proprietary Nvidia driver.

[Joseph Salisbury (jsalisbury)]

Thank you for taking the time to file a bug report on this issue.

However, given the number of bugs that the Kernel Team receives during any development cycle it is impossible for us to review them all. Therefore, we occasionally resort to using automated bots to request further testing. This is such a request.

  With the recent release of this Ubuntu release, would like to confirm if this bug is still present. Please test again with the newer kernel and indicate in the bug if this issue still exists or not.

You can update to the latest development kernel by simply running the following commands in a terminal window:

    sudo apt-get update
    sudo apt-get dist-upgrade

If the bug still exists, change the bug status from Incomplete to Confirmed. If the bug no longer exists, change the bug status from Incomplete to Fix Released.

If you want this bot to quit automatically requesting kernel tests, add a tag named: bot-stop-nagging.

 Thank you for your help, we really do appreciate it.

[Carla Sella (carla-sella)]

I have suspended my PC for 25 minutes and resumed and everything seems ok now.
I have Utopic installed with all updates applied.

[Carla Sella (carla-sella)]

Oh I forgot I have nvidia drivers now installed.
I will now try with nouveau drivers.

[Carla Sella (carla-sella)]

With nouveau drivers installed after resume from suspension I get the logon screen freezed, I see the logon screen but I am unable to do anything.
The only thing I can do is reboot pressing the power button.

[D. Ross Brown (drphysic2033)]

During the past week, this issue has reappeared: upon resume from a system suspend, sytem initially starts, but freezes with blank screen, and does not respond to Crt-Alt-F1 or any other input. Associated with this problem, I presume, was a failure the wine software, requiring its re-installation to operate again. I have performed the "apt-get update, dist-upgrade" with no change in behavior. This has not affected two laptops running Xubuntu, Compaq V6501NR and Toshiba Satellite A105. Multiple reports have been submitted as a part of each reboot required to restart.

DRB

[jason.p.pickering (jason-p-pickering)]

Same problem with me on a brand new Dell Precision M2800. Installed 14.04 and things run fine with the OpenSource Driver, but system completely hangs with the proprietary drivers.

[nacenteno (nacenteno)]

This issue is still happening on Ubuntu 18.04