[Dell Inspiron 6400] Laptop screen is turned off, needs shutdown to work again

Bug #1247624 reported by Mondane
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Triaged
Medium
Unassigned

Bug Description

Ubuntu 13.10, release: 13.10
xorg: Installed: 1:7.7+1ubuntu6

Have you experienced just one lockup, or have you had a series of these lockups?
- I had several lockups.

If you've had several, how often does it occur? Every few hours? Once or twice a day? Couple times a week?
- Couple times a week.

When did you first notice it?
- Around a year ago.

Shortly after upgrading?
- Can't remember, could be after the 12.10 upgrade.

After updating?
- Don't think so.

After changing compositing (Desktop Effects) settings?
- Never changed these.

Under what conditions does it seem most likely to reproduce?
- Undetermined, it happens during normal OS usage. It doesn't seem to happen when the laptop is idle.

Only at boot time?
- No, it can also happen after, let's say, several hours of working on the laptop.

When resuming from suspend or hibernate?
- I never suspend or hibernate the laptop.

Only when using compositing (Unity, et al)
Yes, it never happened when in a tty.

When changing resolution or enabling/disabling monitors
- I don't change the resolution or enable/disable monitors.

When the screensaver (or power saving mode) kicks in
- The laptop continues working properly when the screensaver or power saving mode kicks in.

Visiting particular web pages or loading particular files
- Not a particular web page, but it happens when I use FireFox, Google Chrome or Thunderbird.

Switching between desktops
- I never do this.

When performing a specific sequence of actions (List them!)
- I don't have a reproducable situation.
---
.tmp.unity.support.test.0:

ApportVersion: 2.0.1-0ubuntu17.4
Architecture: i386
CasperVersion: 1.315.1
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
DistUpgraded: Fresh install
DistroCodename: precise
DistroRelease: Ubuntu 12.04
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes,
GraphicsCard:
 Advanced Micro Devices [AMD] nee ATI M52 [Mobility Radeon X1300] [1002:7149] (prog-if 00 [VGA controller])
   Subsystem: Dell Device [1028:2003]
LiveMediaBuild: Ubuntu 12.04.3 LTS "Precise Pangolin" - Release i386 (20130820.1)
MachineType: Dell Inc. MM061
MarkForUpload: True
Package: xorg 1:7.6+12ubuntu2
PackageArchitecture: i386
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: noprompt cdrom-detect/try-usb=true file=/cdrom/preseed/hostname.seed boot=casper initrd=/casper/initrd.lz quiet splash -- maybe-ubiquity
ProcVersionSignature: Ubuntu 3.8.0-29.42~precise1-generic 3.8.13.5
Tags: precise ubuntu referred-by-support compiz-0.9
Uname: Linux 3.8.0-29-generic i686
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:

dmi.bios.date: 03/09/2006
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A03
dmi.board.name: 0XD720
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA03:bd03/09/2006:svnDellInc.:pnMM061:pvr:rvnDellInc.:rn0XD720:rvr:cvnDellInc.:ct8:cvr:
dmi.product.name: MM061
dmi.sys.vendor: Dell Inc.
version.compiz: compiz 1:0.9.7.12-0ubuntu2
version.libdrm2: libdrm2 2.4.43-0ubuntu0.0.2
version.libgl1-mesa-dri: libgl1-mesa-dri N/A
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.xserver-xorg-core: xserver-xorg-core N/A
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati N/A
version.xserver-xorg-video-intel: xserver-xorg-video-intel N/A
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A

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Mondane (mondane-woodworker) wrote :
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Mondane (mondane-woodworker) wrote :
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Mondane (mondane-woodworker) wrote :
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Mondane (mondane-woodworker) wrote :
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Mondane (mondane-woodworker) wrote :
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Mondane (mondane-woodworker) wrote :
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Mondane (mondane-woodworker) wrote :
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Christopher M. Peñalver (penalvch) wrote :

Mondane, this bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please test for this with the latest development release of Ubuntu? ISO images are available from http://cdimage.ubuntu.com/daily-live/current/ .

If it remains an issue, could you please run the following command in the development release from a Terminal (Applications->Accessories->Terminal), as it will automatically gather and attach updated debug information to this report:

apport-collect -p xorg REPLACE-WITH-BUG-NUMBER

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

Changed in xorg (Ubuntu):
importance: Undecided → Medium
status: New → Incomplete
Revision history for this message
Mondane (mondane-woodworker) wrote :

The problem is still there, just happened after playing 1 minute with the interface after login. All updates are installed.

Can I test the ISO when running as live CD or must I reinstall the laptop and can I replace REPLACE-WITH-BUG-NUMBER with anything?

Revision history for this message
Mondane (mondane-woodworker) wrote :

DMESG output just after when the black screen occured, see the lines starting with 400.000000 and above.

Revision history for this message
Christopher M. Peñalver (penalvch) wrote :

Mondane, live environment would be fine for now. You would need to run the following in it:

apport-collect -p xorg 1247624

Please ensure you have xdiagnose installed, and that you click the Yes button for attaching additional debugging information.

Revision history for this message
Mondane (mondane-woodworker) wrote :

Just tested and the problem still occurs. I ran the command you gave, but I don't know if files are uploaded. The python script showed errors in the terminal.

Incidentally, I found steps which have reproduced the problem 10 out of 10 times:

- open dash
- search for 'term'
- start the 'Terminal'
- enter the following command: 'dmesg | less'
- scroll the text using the cursor keys
- within a few lines scrolled, the screen goes black

Could it have something to do with the Terminal being partial transparent and there is a regression in that part of the driver.

NB The live version I tested:

Ubuntu 14.04 LTS "Trusty Tahr" - Alpha i386 (20140123)
casper-uuid-generic: 48ace7dd-f966-41f6-95c0-f0ccca67ce91

Revision history for this message
Mondane (mondane-woodworker) wrote :

Well, using these steps to reproduce with a live CD, I went all the way back to 12.0.4.3 LTS. Same thing happened. Since I know for a fact that version worked properly for at least a year, I sadly conclude some hardware part must have died.

Unless you want me to do more debugging, you can close this ticket.

Revision history for this message
Mondane (mondane-woodworker) wrote :

Just out of curiosity, I also tried 11.10, same problem persists. I'm pretty sure it's a hardware problem now.

tags: added: needs-apport-collect trusty
affects: xorg (Ubuntu) → xserver-xorg-video-ati (Ubuntu)
Revision history for this message
Mondane (mondane-woodworker) wrote :

I tried running apport-collect a few more times using a 14.04 daily image, but keep getting these errors:

ubuntu@ubuntu:~$ apport-collect -p xorg 1247624
cat: /var/log/lightdm/x-0-greeter.log: No such file or directory
cat: /var/log/lightdm/x-0-greeter.log.old: No such file or directory
ERROR: hook /usr/share/apport/package-hooks/source_xorg.py crashed:
Traceback (most recent call last):
  File "/usr/lib/python2.7/dist-packages/apport/report.py", line 197, in _run_hook
    symb['add_info'](report, ui)
  File "/usr/share/apport/package-hooks/source_xorg.py", line 683, in add_info
    attach_3d_info(report, ui)
  File "/usr/share/apport/package-hooks/source_xorg.py", line 406, in attach_3d_info
    xorglog = xorglog.encode('utf-8')
UnicodeDecodeError: 'ascii' codec can't decode byte 0x8c in position 27066: ordinal not in range(128)
Traceback (most recent call last):
  File "/usr/share/apport/apport-gtk", line 594, in <module>
    app.run_argv()
  File "/usr/lib/python2.7/dist-packages/apport/ui.py", line 674, in run_argv
    return self.run_update_report()
  File "/usr/lib/python2.7/dist-packages/apport/ui.py", line 594, in run_update_report
    attachment_comment='apport information')
  File "/usr/lib/python2.7/dist-packages/apport/crashdb_impl/launchpad.py", line 370, in update
    report.write_mime(mime, skip_keys=skip_keys)
  File "/usr/lib/python2.7/dist-packages/problem_report.py", line 507, in write_mime
    attach_value = CompressedValue(v, k).gzipvalue
  File "/usr/lib/python2.7/dist-packages/problem_report.py", line 44, in __init__
    self.set_value(value)
  File "/usr/lib/python2.7/dist-packages/problem_report.py", line 50, in set_value
    gzip.GzipFile(self.name, mode='wb', fileobj=out).write(value)
  File "/usr/lib/python2.7/gzip.py", line 136, in __init__
    self._write_gzip_header()
  File "/usr/lib/python2.7/gzip.py", line 181, in _write_gzip_header
    self.fileobj.write(fname + '\000')
TypeError: 'unicode' does not have the buffer interface

Do you have a solution so I can generate and send the bug report?
NB I needed to do 'sudo apt-get update && sudo apt-get install python-apport' first.

Revision history for this message
Mondane (mondane-woodworker) wrote :

PS This is with the following daily image:
casper-uuid-generic: 2eb9e1a7-fd15-4a66-b908-7d4be96a70a3
Ubuntu 14.04 LTS "Trusty Tahr" - Alpha i386 (20140130)

Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for xserver-xorg-video-ati (Ubuntu) because there has been no activity for 60 days.]

Changed in xserver-xorg-video-ati (Ubuntu):
status: Incomplete → Expired
Revision history for this message
Christopher M. Peñalver (penalvch) wrote :

Mondane, the apport-collect issue would appear to not be something you did wrong. Would you mind attempting it again via http://cdimage.ubuntu.com/daily-live/current/ and see if you may now apport-collect?

Changed in xserver-xorg-video-ati (Ubuntu):
status: Expired → Incomplete
Revision history for this message
Mondane (mondane-woodworker) wrote :

I ran apport-collect again with the 14.04 release image. No luck, the error I mentioned earlies still occured. Only difference is the position in UnicodeDecodeError:

UnicodeDecodeError: 'ascii' codec can't decode byte 0x8c in position 27104: ordinal not in range(128)

In my earlier attempt, the position was 27066

Revision history for this message
Christopher M. Peñalver (penalvch) wrote :

Mondane, you could always try a different release version (ex. Precise) via http://releases.ubuntu.com/ .

tags: added: saucy
Changed in xserver-xorg-video-ati (Ubuntu):
status: Incomplete → New
Revision history for this message
Mondane (mondane-woodworker) wrote : BootDmesg.txt

apport information

tags: added: apport-collected compiz-0.9 precise referred-by-support ubuntu
description: updated
Revision history for this message
Mondane (mondane-woodworker) wrote : BootLog.gz

apport information

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Mondane (mondane-woodworker) wrote : CurrentDmesg.txt

apport information

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Mondane (mondane-woodworker) wrote : Dependencies.txt

apport information

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Mondane (mondane-woodworker) wrote : DpkgLog.txt

apport information

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Mondane (mondane-woodworker) wrote : GconfCompiz.txt

apport information

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Mondane (mondane-woodworker) wrote : LightdmLog.txt

apport information

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Mondane (mondane-woodworker) wrote : Lspci.txt

apport information

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Mondane (mondane-woodworker) wrote : Lsusb.txt

apport information

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Mondane (mondane-woodworker) wrote : ProcCpuinfo.txt

apport information

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Mondane (mondane-woodworker) wrote : ProcInterrupts.txt

apport information

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Mondane (mondane-woodworker) wrote : ProcModules.txt

apport information

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Mondane (mondane-woodworker) wrote : UdevDb.txt

apport information

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Mondane (mondane-woodworker) wrote : UdevLog.txt

apport information

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Mondane (mondane-woodworker) wrote : UnitySupportTest.txt

apport information

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Mondane (mondane-woodworker) wrote : XorgLog.gz

apport information

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Mondane (mondane-woodworker) wrote : XorgLogOld.gz

apport information

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Mondane (mondane-woodworker) wrote : Xrandr.txt

apport information

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Mondane (mondane-woodworker) wrote : xdpyinfo.txt

apport information

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Mondane (mondane-woodworker) wrote : Re: Laptop screen is turned off, needs shutdown to work again

Previous apport information was made with Ubuntu 32bit 12.04.3 LTS.

Revision history for this message
Mondane (mondane-woodworker) wrote :

Off course, this is what it says:

Dell Inspiron 6400

summary: - Laptop screen is turned off, needs shutdown to work again
+ [Dell Inspiron 6400] Laptop screen is turned off, needs shutdown to work
+ again
tags: added: bios-outdated-a16
tags: added: bios-outdated-a17
removed: bios-outdated-a16
Revision history for this message
Mondane (mondane-woodworker) wrote :

I updated the BIOS to A17, problem still exists. Do you need a new debug log?

tags: removed: precise
Changed in xserver-xorg-video-ati (Ubuntu):
status: New → Incomplete
Revision history for this message
Mondane (mondane-woodworker) wrote :

1) With 12.04.0 the problem can also be reproduced.

2) The command gave this output:

A17
06/13/2007

tags: added: latest-bios-a17 precise
removed: bios-outdated-a17
Changed in xserver-xorg-video-ati (Ubuntu):
status: Incomplete → New
tags: removed: needs-apport-collect
Revision history for this message
Christopher M. Peñalver (penalvch) wrote :

Mondane, as per the kernel call trace noted in https://launchpadlibrarian.net/155725117/dmesg.txt this would appear to be a linux kernel issue. Hence, could you please test the latest upstream kernel available (3.15-rc6) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested. For example:
kernel-fixed-upstream-3.15-rc5

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description. As well, please remove the tag:
needs-upstream-testing

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

As well, please remove the tag:
needs-upstream-testing

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results. Thank you for your understanding.

affects: xserver-xorg-video-ati (Ubuntu) → linux (Ubuntu)
Changed in linux (Ubuntu):
status: New → Incomplete
tags: added: bot-stop-nagging
Revision history for this message
Mondane (mondane-woodworker) wrote :

I tested with 13.10 with full updates and the following upstream kernel installed:

http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.15-rc8-utopic/

Problem still exists.

tags: added: kernel-bug-exists-upstream kernel-bug-exists-upstream-3.15-rc8
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Christopher M. Peñalver (penalvch) wrote :

Mondane, the issue you are reporting is an upstream one. Could you please report this problem through the appropriate channel by following the instructions _verbatim_ at https://wiki.ubuntu.com/Bugs/Upstream/kernel ?

Please provide a direct URL to your e-mail to the mailing list once you have made it so that it may be tracked.

Thank you for your understanding.

Changed in linux (Ubuntu):
status: Confirmed → Triaged
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Mondane (mondane-woodworker) wrote :
Revision history for this message
Mondane (mondane-woodworker) wrote :

Problem still persists in Ubuntu 15.04, this makes my conclusion that it's indeed hardware. For me, the ticket can be closed.

tags: added: vivid
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