045e:0723 [Asus P8Z68-V LE] Webcam Microsoft LifeCam VX-7000 not detected

[spise]

Description: Kubuntu 13.10
Release: 13.10
Uname: Linux 3.11.0-12-generic x86_64
Architecture: amd64

Connect webcam Microsoft LifeCam VX-7000

dmesg | grep uvc

[ 12.071480] uvcvideo: Found UVC 1.00 device <unnamed> (046d:0994)
[ 12.086783] usbcore: registered new interface driver uvcvideo
[ 326.239483] uvcvideo: Found UVC 1.00 device Microsoft\xffffffc2\xffffffae\xffffffae LifeCam VX-7000 (045e:0723)
[ 326.239930] uvcvideo: UVC non compliance - GET_DEF(PROBE) not supported. Enabling workaround.
[ 326.240286] uvcvideo: Failed to query (129) UVC probe control : -32 (exp. 26).
[ 326.240289] uvcvideo: Failed to initialize the device (-5).

no devices like /dev/video*
---
ApportVersion: 2.12.5-0ubuntu2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC2: spise 2039 F.... pulseaudio
 /dev/snd/controlC1: spise 2039 F.... pulseaudio
 /dev/snd/controlC0: spise 2039 F.... pulseaudio
DistroRelease: Ubuntu 13.10
HibernationDevice: RESUME=UUID=bb349c5d-6f2b-4298-ac92-f9e665f329f9
InstallationDate: Installed on 2013-10-18 (2 days ago)
InstallationMedia: Kubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
MachineType: System manufacturer System Product Name
MarkForUpload: True
NonfreeKernelModules: nvidia
Package: linux (not installed)
ProcFB:

ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-12-generic root=UUID=4da01eda-d7b6-4655-9e4c-78af9bd0c03b ro quiet splash
ProcVersionSignature: Ubuntu 3.11.0-12.19-generic 3.11.3
RelatedPackageVersions:
 linux-restricted-modules-3.11.0-12-generic N/A
 linux-backports-modules-3.11.0-12-generic N/A
 linux-firmware 1.116
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
Tags: saucy
Uname: Linux 3.11.0-12-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
dmi.bios.date: 11/10/2011
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 0805
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: P8Z68-V LE
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev X.0x
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0805:bd11/10/2011:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnP8Z68-VLE:rvrRevX.0x:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer

[Brad Figg (brad-figg)]

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1242512

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[spise (spise)]

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[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.12 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.12-rc6-saucy/

[spise (spise)]

I have installed linux-kernel 3.12.0-031200rc6
bug does not fixed

spise@andrewK:~$ uname -r
3.12.0-031200rc6-generic

spise@andrewK:~$ dmesg | grep uvc
[ 59.549965] uvcvideo: Found UVC 1.00 device Microsoft\xffffffc2\xffffffae\xffffffae LifeCam VX-7000 (045e:0723)
[ 59.550332] uvcvideo: UVC non compliance - GET_DEF(PROBE) not supported. Enabling workaround.
[ 59.550680] uvcvideo: Failed to query (129) UVC probe control : -32 (exp. 26).
[ 59.550684] uvcvideo: Failed to initialize the device (-5).

[spise (spise)]

I have this bug also in Ubuntu 13.04 x86 with kernel 3.8

TThis webcam work's only with kernel 3.5.0-29 (from Ubuntu 12.10 x86)

[Joseph Salisbury (jsalisbury)]

I'd like to perform a bisect to figure out what commit caused this regression. It would be very helpful to know the earliest kernel where the issue started happening as well as the latest kernel that did not have this issue.

Can you test the following kernels and report back? We are looking for the earliest kernel version that exhibits this bug:

v3.5 final: http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.5-quantal/
v3.6 final: http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.6-quantal/
v3.7 final: http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.7-raring/

You don't have to test every kernel, just up until the kernel that first has this bug.

Thanks in advance!

[spise (spise)]

В Екатеринбурге, к сожалению, не был:(

А Москва очень грязный город. Хуже, по моему мнению, только Махачкала и Южно-Сахалинск.
И здесь очень много "гастарбайтеров". Уже больше, чем белых.

В России мне понравились Калининград, Ростов-на-Дону и Краснодар (но в последнем очень много хачей).
Белгород - неплохой город, но маленький. Воронеж вроде ничего, но я там был только проездом.

Я хочу домой в Украину:)

В Голландии много всяких извращенцев, как мне кажется:)

Четверг, 24 октября 2013, 16:22 UTC от Joseph Salisbury <email address hidden>:
>I'd like to perform a bisect to figure out what commit caused this
>regression. It would be very helpful to know the earliest kernel where
>the issue started happening as well as the latest kernel that did not
>have this issue.
>
>Can you test the following kernels and report back? We are looking for
>the earliest kernel version that exhibits this bug:
>
>v3.5 final: http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.5-quantal/
>v3.6 final: http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.6-quantal/
>v3.7 final: http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.7-raring/
>
>You don't have to test every kernel, just up until the kernel that first
>has this bug.
>
>
>Thanks in advance!
>
>** Tags added: performing-bisect
>
>--
>You received this bug notification because you are subscribed to the bug
>report.
>https://bugs.launchpad.net/bugs/1242512
>
>Title:
>  Webcam Microsoft LifeCam VX-7000 not detected
>
>Status in “linux” package in Ubuntu:
>  Confirmed
>
>Bug description:
>  Description: Kubuntu 13.10
>  Release: 13.10
>  Uname: Linux 3.11.0-12-generic x86_64
>  Architecture: amd64
>
>  Connect webcam Microsoft LifeCam VX-7000
>
>  dmesg | grep uvc
>
>  [ 12.071480] uvcvideo: Found UVC 1.00 device <unnamed> (046d:0994)
>  [ 12.086783] usbcore: registered new interface driver uvcvideo
>  [ 326.239483] uvcvideo: Found UVC 1.00 device Microsoft\xffffffc2\xffffffae\xffffffae LifeCam VX-7000 (045e:0723)
>  [ 326.239930] uvcvideo: UVC non compliance - GET_DEF(PROBE) not supported. Enabling workaround.
>  [ 326.240286] uvcvideo: Failed to query (129) UVC probe control : -32 (exp. 26).
>  [ 326.240289] uvcvideo: Failed to initialize the device (-5).
>
>  no devices like /dev/video*
>  ---
>  ApportVersion: 2.12.5-0ubuntu2
>  Architecture: amd64
>  AudioDevicesInUse:
>   USER PID ACCESS COMMAND
>   /dev/snd/controlC2: spise 2039 F.... pulseaudio
>   /dev/snd/controlC1: spise 2039 F.... pulseaudio
>   /dev/snd/controlC0: spise 2039 F.... pulseaudio
>  DistroRelease: Ubuntu 13.10
>  HibernationDevice: RESUME=UUID=bb349c5d-6f2b-4298-ac92-f9e665f329f9
>  InstallationDate: Installed on 2013-10-18 (2 days ago)
>  InstallationMedia: Kubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
>  MachineType: System manufacturer System Product Name
>  MarkForUpload: True
>  NonfreeKernelModules: nvidia
>  Package: linux (not installed)
>  ProcFB:
>
>  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-12-generic root=UUID=4da01eda-d7b6-4655-9e4c-78af9bd0c03b ro quiet splash
>  ProcVersionSignature: Ubuntu 3.11.0-12.19-generic 3.11.3
>  RelatedPackageVersi...

[Ben Walton (bdwalton)]

I'm having this issue as well. I just tried the following mainline kernel per the instructions above and the symptoms are the same.

Linux gilmour 3.12.0-999-generic #201311020446 SMP Sat Nov 2 08:48:35 UTC 2013 x86_64 x86_64 x86_64 GNU/Linux

(I had this problem mid 13.04 as well, but didn't spend any time looking into the cause at that time...)

[Graham Downs (graha8)]

I'm having the exact same problem on 13.10. Last time it worked for me was 11.04 (Haven't tried it since then)

[spise (spise)]

spise@andrewK:~$ uname -r
3.8.0-030800-generic
spise@andrewK:~$ dmesg | grep uvc
[ 102.992608] uvcvideo: Found UVC 1.00 device Microsoft\xffffffc2\xffffffae\xffffffae LifeCam VX-7000 (045e:0723)
[ 103.436357] uvcvideo: UVC non compliance - GET_DEF(PROBE) not supported. Enabling workaround.
[ 103.437504] usbcore: registered new interface driver uvcvideo
spise@andrewK:~$ ls /dev/video*
/dev/video0

spise@andrewK:~$ uname -r
3.11.0-13-generic
spise@andrewK:~$ dmesg | grep uvc
[ 59.680007] uvcvideo: Found UVC 1.00 device Microsoft\xffffffc2\xffffffae\xffffffae LifeCam VX-7000 (045e:0723)
[ 59.680431] uvcvideo: UVC non compliance - GET_DEF(PROBE) not supported. Enabling workaround.
[ 59.680780] uvcvideo: Failed to query (129) UVC probe control : -32 (exp. 26).
[ 59.680782] uvcvideo: Failed to initialize the device (-5).
[ 59.680855] usbcore: registered new interface driver uvcvideo
spise@andrewK:~$ ls /dev/video*
ls: cannot access /dev/video*: No such file or directory

spise@andrewK:~$ uname -r
3.10.18-031018-generic
spise@andrewK:~$ dmesg | grep uvc
[ 112.696331] uvcvideo: Found UVC 1.00 device Microsoft\xffffffc2\xffffffae LifeCam VX-7000 (045e:0723)
[ 113.136747] uvcvideo: UVC non compliance - GET_DEF(PROBE) not supported. Enabling workaround.
[ 113.137916] usbcore: registered new interface driver uvcvideo
spise@andrewK:~$ ls /dev/video*
/dev/video0

[Graham Downs (graha8)]

Here's mine. Hope that helps, too :)

graham@graham-ubuntu:~$ uname -r
3.8.0-19-generic
graham@graham-ubuntu:~$ dmesg | grep uvc
[ 10.819060] uvcvideo: Found UVC 1.00 device Microsoft\xffffffc2\xffffffae\xffffffae LifeCam VX-7000 (045e:0723)
[ 10.819535] uvcvideo: UVC non compliance - GET_DEF(PROBE) not supported. Enabling workaround.
[ 10.819735] uvcvideo: Failed to query (129) UVC probe control : -32 (exp. 26).
[ 10.819783] uvcvideo: Failed to initialize the device (-5).
[ 10.819872] usbcore: registered new interface driver uvcvideo
[ 97.768061] uvcvideo: Found UVC 1.00 device Microsoft\xffffffc2\xffffffae\xffffffae LifeCam VX-7000 (045e:0723)
[ 97.770026] uvcvideo: UVC non compliance - GET_DEF(PROBE) not supported. Enabling workaround.
[ 115.604719] uvcvideo: Found UVC 1.00 device Microsoft\xffffffc2\xffffffae\xffffffae LifeCam VX-7000 (045e:0723)
[ 115.605087] uvcvideo: UVC non compliance - GET_DEF(PROBE) not supported. Enabling workaround.
[ 115.605464] uvcvideo: Failed to query (129) UVC probe control : -32 (exp. 26).
[ 115.605467] uvcvideo: Failed to initialize the device (-5).
graham@graham-ubuntu:~$ ls /dev/video*
ls: cannot access /dev/video*: No such file or directory
graham@graham-ubuntu:~$

[Joseph Salisbury (jsalisbury)]

The v3.13-rc1 kernel is now out. Can you test this kernel before we continue the bisect:

http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.13-rc1-trusty/

[spise (spise)]

spise@andrewK:~$ uname -r
3.13.0-031300rc1-generic
spise@andrewK:~$ dmesg | grep uvc
[ 18.662448] uvcvideo: Found UVC 1.00 device Microsoft\xffffffc2\xffffffae\xffffffae LifeCam VX-7000 (045e:0723)
[ 18.662873] uvcvideo: UVC non compliance - GET_DEF(PROBE) not supported. Enabling workaround.
[ 18.663242] uvcvideo: Failed to query (129) UVC probe control : -32 (exp. 26).
[ 18.663270] uvcvideo: Failed to initialize the device (-5).
[ 18.663321] usbcore: registered new interface driver uvcvideo
spise@andrewK:~$ ls /dev/video*
ls: cannot access /dev/video*: No such file or directory

[Joseph Salisbury (jsalisbury)]

@spise, were you able to test the kernels requested in comment #20? I see a reply in comment #21, but it's not translated. To perform a bisect, we need to know the last good kernel version and the first bad kernel version.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

[Ray Bittner (rbittner7)]

I'm also experiencing this bug on Linux Mint 17 live USB boot:

[ 1009.560028] usb 1-1: new high-speed USB device number 5 using ehci-pci
[ 1009.695804] usb 1-1: New USB device found, idVendor=045e, idProduct=0723
[ 1009.695810] usb 1-1: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 1009.695813] usb 1-1: Product: Microsoft\xffffffc2\xffffffae\xffffffae LifeCam VX-7000
[ 1009.695815] usb 1-1: Manufacturer: Microsoft
[ 1009.696971] uvcvideo: Found UVC 1.00 device Microsoft\xffffffc2\xffffffae\xffffffae LifeCam VX-7000 (045e:0723)
[ 1009.697301] uvcvideo: UVC non compliance - GET_DEF(PROBE) not supported. Enabling workaround.
[ 1009.697678] uvcvideo: Failed to query (129) UVC probe control : -32 (exp. 26).
[ 1009.697681] uvcvideo: Failed to initialize the device (-5).

[Ray Bittner (rbittner7)]

I checked and Linux Mint 16 Live USB does NOT have this problem:

[ 31.204251] uvcvideo: Found UVC 1.00 device Microsoft\xffffffc2\xffffffae\xffffffae LifeCam VX-7000 (045e:0723)
[ 31.205700] uvcvideo: UVC non compliance - GET_DEF(PROBE) not supported. Enabling workaround.
[ 31.206465] input: Microsoft\xffffffc2\xffffffae\xffffffae LifeCam VX-7000 as /devices/pci0000:00/0000:00:1a.7/usb1/1-1/1-1:1.0/input/input13
[ 31.206547] usbcore: registered new interface driver uvcvideo
[ 31.206549] USB Video Class driver (1.1.1)

"uname -r" shows the kernel version for Linux Mint 16 live USB to be:
3.11.0-12-generic

I will reboot and get the kernel version for Linux Mint 17.

[Ray Bittner (rbittner7)]

And for completeness, "uname -r" for Linux Mint 17 (where it does not work), shows the kernel version as:
3.13.0-24-generic

I hope this helps, please let me know if you would like me to try something else. It appears that the bug appeared sometime between kernel version:

3.11.0-12-generic

and kernel version:

3.13.0-24-generic

[Ray Bittner (rbittner7)]

I found a solution to this bug, please see my post here:

http://forums.linuxmint.com/viewtopic.php?f=49&t=170425

In short, you need to enable the UVC_QUIRK_PROBE_DEF quirk by following these steps:

1. Unplug your webcam
2. Unload the uvcvideo module (sudo rmmod uvcvideo)
3. Reload the module with the quirks parameter set to 0x100 (sudo modprobe uvcvideo quirks=0x100)
4. Replug your webcam