Failed to install linux kernel

[pst007x]

After upgrading from 13.04 to 13.10. I get the following error:

E: linux-image-3.11.0-12-generic: subprocess installed post-installation script returned error exit status 2
E: linux-image-extra-3.11.0-12-generic: dependency problems - leaving unconfigured
E: linux-image-generic: dependency problems - leaving unconfigured
E: linux-generic: dependency problems - leaving unconfigured
E: linux: dependency problems - leaving unconfigured
E: linux-image: dependency problems - leaving unconfigured

Additional info here: http://askubuntu.com/questions/360593/after-upgrade-to-13-10-unable-to-update-kernel

Description: Ubuntu 13.10 64bit
Release: 13.10
---
ApportVersion: 2.12.5-0ubuntu2
Architecture: amd64
DistroRelease: Ubuntu 13.10
InstallationDate: Installed on 2012-05-15 (523 days ago)
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release amd64 (20120425)
MarkForUpload: True
NonfreeKernelModules: nvidia
Package: linux 3.11.0.12.13
PackageArchitecture: amd64
Tags: saucy
Uname: Linux 3.11.6-031106-generic x86_64
UnreportableReason: The running kernel is not an Ubuntu kernel
UpgradeStatus: Upgraded to saucy on 2013-10-17 (2 days ago)
UserGroups: adm audio cdrom dialout dip fax floppy fuse libvirtd lpadmin netdev plugdev sambashare scanner sudo tape vboxusers video
---
ApportVersion: 2.12.5-0ubuntu2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: pst007x 3426 F.... pulseaudio
 /dev/snd/controlC0: pst007x 3426 F.... pulseaudio
DistroRelease: Ubuntu 13.10
HibernationDevice: RESUME=UUID=ed7653b8-c185-4b7d-a8e4-6dc07f73d3f1
InstallationDate: Installed on 2012-05-15 (523 days ago)
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release amd64 (20120425)
MachineType: System76, Inc. Serval Professional
MarkForUpload: True
NonfreeKernelModules: nvidia
Package: linux 3.11.0.12.13
PackageArchitecture: amd64
ProcFB: 0 VESA VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-12-generic root=UUID=bb2235bf-3a84-4901-ab95-2ee3634533f8 ro quiet splash
ProcVersionSignature: Ubuntu 3.11.0-12.19-generic 3.11.3
RelatedPackageVersions:
 linux-restricted-modules-3.11.0-12-generic N/A
 linux-backports-modules-3.11.0-12-generic N/A
 linux-firmware 1.116
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
StagingDrivers: zram
Tags: saucy staging
Uname: Linux 3.11.0-12-generic x86_64
UpgradeStatus: Upgraded to saucy on 2013-10-17 (2 days ago)
UserGroups: adm audio cdrom dialout dip fax floppy fuse libvirtd lpadmin netdev plugdev sambashare scanner sudo tape vboxusers video
dmi.bios.date: 08/09/2011
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 4.6.4
dmi.board.asset.tag: Not Applicable
dmi.board.name: Serval Professional
dmi.board.vendor: System76, Inc.
dmi.board.version: serp7
dmi.chassis.asset.tag: Not Applicable
dmi.chassis.type: 10
dmi.chassis.vendor: System76, Inc.
dmi.chassis.version: serp7
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr4.6.4:bd08/09/2011:svnSystem76,Inc.:pnServalProfessional:pvrserp7:rvnSystem76,Inc.:rnServalProfessional:rvrserp7:cvnSystem76,Inc.:ct10:cvrserp7:
dmi.product.name: Serval Professional
dmi.product.version: serp7
dmi.sys.vendor: System76, Inc.
---
ApportVersion: 2.12.5-0ubuntu2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: pst007x 4871 F.... pulseaudio
 /dev/snd/controlC0: pst007x 4871 F.... pulseaudio
DistroRelease: Ubuntu 13.10
HibernationDevice: RESUME=UUID=ed7653b8-c185-4b7d-a8e4-6dc07f73d3f1
InstallationDate: Installed on 2012-05-15 (525 days ago)
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release amd64 (20120425)
MachineType: System76, Inc. Serval Professional
MarkForUpload: True
Package: linux (not installed)
ProcEnviron:
 LANGUAGE=en_GB:en
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_GB.UTF-8
 SHELL=/bin/bash
ProcFB: 0 VESA VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-12-generic root=UUID=bb2235bf-3a84-4901-ab95-2ee3634533f8 ro quiet splash
ProcVersionSignature: Ubuntu 3.11.0-12.19-generic 3.11.3
PulseList:
 Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied
 No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-3.11.0-12-generic N/A
 linux-backports-modules-3.11.0-12-generic N/A
 linux-firmware 1.116
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
StagingDrivers: zram
Tags: saucy staging
Uname: Linux 3.11.0-12-generic x86_64
UpgradeStatus: Upgraded to saucy on 2013-10-17 (4 days ago)
UserGroups:

dmi.bios.date: 08/09/2011
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 4.6.4
dmi.board.asset.tag: Not Applicable
dmi.board.name: Serval Professional
dmi.board.vendor: System76, Inc.
dmi.board.version: serp7
dmi.chassis.asset.tag: Not Applicable
dmi.chassis.type: 10
dmi.chassis.vendor: System76, Inc.
dmi.chassis.version: serp7
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr4.6.4:bd08/09/2011:svnSystem76,Inc.:pnServalProfessional:pvrserp7:rvnSystem76,Inc.:rnServalProfessional:rvrserp7:cvnSystem76,Inc.:ct10:cvrserp7:
dmi.product.name: Serval Professional
dmi.product.version: serp7
dmi.sys.vendor: System76, Inc.

[Brad Figg (brad-figg)]

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1242210

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[pst007x (turone)]

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[pst007x (turone)]

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[pst007x (turone)]

I run it and I get this:

It appears you are currently running a mainline kernel. It would be better to report this bug upstream at http://bugzilla.kernel.org/ so that the upstream kernel developers are aware of the issue. If you'd still like to file a bug against the Ubuntu kernel, please boot with an official Ubuntu kernel and re-file.

The reason my kernel has changed because I have tried several different kernels.

Please send me a link to try a different kernel? I downloaded all kernels I tested from:

http://kernel.ubuntu.com/~kernel-ppa/mainline/

Is this correct?

Thanks

[pst007x (turone)]

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[pst007x (turone)]

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[pst007x (turone)]

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[pst007x (turone)]

Just removed all kernels apart from the official kernel supported by Ubuntu in the repo..

sent files again

Thanks

[pst007x (turone)]

pst007x@pst007x-Serval-Professional:~$ sudo dpkg --configure -a
[sudo] password for pst007x:
Setting up linux-image-3.11.0-12-generic (3.11.0-12.19) ...
Running depmod.
update-initramfs: deferring update (hook will be called later)
Examining /etc/kernel/postinst.d.
run-parts: executing /etc/kernel/postinst.d/apt-auto-removal 3.11.0-12-generic /boot/vmlinuz-3.11.0-12-generic
run-parts: executing /etc/kernel/postinst.d/dkms 3.11.0-12-generic /boot/vmlinuz-3.11.0-12-generic
run-parts: executing /etc/kernel/postinst.d/initramfs-tools 3.11.0-12-generic /boot/vmlinuz-3.11.0-12-generic
update-initramfs: Generating /boot/initrd.img-3.11.0-12-generic
run-parts: executing /etc/kernel/postinst.d/pm-utils 3.11.0-12-generic /boot/vmlinuz-3.11.0-12-generic
run-parts: executing /etc/kernel/postinst.d/update-notifier 3.11.0-12-generic /boot/vmlinuz-3.11.0-12-generic
run-parts: executing /etc/kernel/postinst.d/update-nvidia 3.11.0-12-generic /boot/vmlinuz-3.11.0-12-generic
run-parts: failed to exec /etc/kernel/postinst.d/update-nvidia: No such file or directory
run-parts: /etc/kernel/postinst.d/update-nvidia exited with return code 1
Failed to process /etc/kernel/postinst.d at /var/lib/dpkg/info/linux-image-3.11.0-12-generic.postinst line 1010.
dpkg: error processing linux-image-3.11.0-12-generic (--configure):
 subprocess installed post-installation script returned error exit status 2
dpkg: dependency problems prevent configuration of linux-image-extra-3.11.0-12-generic:
 linux-image-extra-3.11.0-12-generic depends on linux-image-3.11.0-12-generic; however:
  Package linux-image-3.11.0-12-generic is not configured yet.

dpkg: error processing linux-image-extra-3.11.0-12-generic (--configure):
 dependency problems - leaving unconfigured
dpkg: dependency problems prevent configuration of linux-image-generic:
 linux-image-generic depends on linux-image-3.11.0-12-generic; however:
  Package linux-image-3.11.0-12-generic is not configured yet.
 linux-image-generic depends on linux-image-extra-3.11.0-12-generic; however:
  Package linux-image-extra-3.11.0-12-generic is not configured yet.

dpkg: error processing linux-image-generic (--configure):
 dependency problems - leaving unconfigured
dpkg: dependency problems prevent configuration of linux-generic:
 linux-generic depends on linux-image-generic (= 3.11.0.12.13); however:
  Package linux-image-generic is not configured yet.

dpkg: error processing linux-generic (--configure):
 dependency problems - leaving unconfigured
dpkg: dependency problems prevent configuration of linux:
 linux depends on linux-generic; however:
  Package linux-generic is not configured yet.

dpkg: error processing linux (--configure):
 dependency problems - leaving unconfigured
dpkg: dependency problems prevent configuration of linux-image:
 linux-image depends on linux-image-generic; however:
  Package linux-image-generic is not configured yet.

dpkg: error processing linux-image (--configure):
 dependency problems - leaving unconfigured
Errors were encountered while processing:
 linux-image-3.11.0-12-generic
 linux-image-extra-3.11.0-12-generic
 linux-image-generic
 linux-generic
 linux
 linux-image
pst007x@pst007x-Serval-Professional...

[pst007x (turone)]

However, I am able to boot ok. The PC seems to function ok.

[Stefan Bader (smb)]

It looks a bit like the primary failure is something during the post-install of linux-image is trying to call update-nvidia which does not exist and then causes the complete post-install to fail. And that in turn makes those other packages fail because they depend on linux-image.

Maybe worth checking whether some script in /etc/kernel/postinst.d calls out to update-nvidia and to comment out that line. Then "sudo apt-get install -f" should complete the install.

[pst007x (turone)]

The only thing relating to 'update-nvidia' is attached. Thanks

[Stefan Bader (smb)]

As the script seems to be present at least, could you check (ls -la /etc/kernel/postinst.d) whether it is executable?

[pst007x (turone)]

Checked files there and uploaded here.

I uninstalled all Nvidia drivers and reinstalled, however, now I can only boot into text mode.

So I run command

sudo chmod -R 777 /etc/kernel/*

I think will make all files in that folder RW?

[pst007x (turone)]

Ran:

sudo dkpg --configure -a

and

sudo apt-get install -f

still same issue

[pst007x (turone)]

next:

mv /etc/kernel/postinst.d/update-nvidia /etc/kernel/postinst.d/update-nvidia.bak

run

sudo apt-get install -f

All cleared

but still can't boot into the GUI

There's something in that file that points to a none existent file.

I checked where it led and the: DRIVER=/usr/src/nvidia-driver is not there.

Any ideas?

[pst007x (turone)]

I created the directory:

sudo mkdir /usr/src/nvidia-driver

but what needs to be contained in it?

[pst007x (turone)]

The issue is that script is pointing to a non existing folder/files

I installed a different older kernel, after putting the file 'nvidia-updates' back, and the same issue.

What is this file looking for? Can I manually add it?

I'm out of ideas... :-/

[pst007x (turone)]

If I run the script, no errors
cd /etc/kernel/postinst.d/
sudo ./update-nvidia

[pst007x (turone)]

Tried:

1. rename update-nvidia to update-nvidia.bak
2. Removed all nvidia drivers
3. install Nouveau open source drivers
4. Installed a later kernel

Result boots into a black screen

Any ideas?

[pst007x (turone)]

and wont run in low graphics mode...

[pst007x (turone)]

Reinstalled LightDM

On boot, a message says:

Running in Low Graphics Mode.

When I select OK, goes to a black screen..

CTRL + ALT + DEL causes a reboot

[pst007x (turone)]

I ran:

sudo apt-get purge xserver*

then

sudo apt-get install kubuntu-full (reinstalled all the xserver packages for me)

once the GUI was back but in low res

Reinstalled jockey-gtk jockey-common Nvidia-common and Nvidia-current-updates

reboot, but in low-res. Error occurs when trying to add additional drivers through the GUI.

Any ideas?

[pst007x (turone)]

After reinstalling the nvidia drivers. Boots back to a black screen... :(

[Stefan Bader (smb)]

Unfortunately you did a whole lot of things by now. So it is hard to tell in what state your system is now. If you run

sudo apt-get install -f

does this still complain about the kernel packages? This would be something to solve first as the nvidia binary module requires those to compile a driver module. One thing to make it simpler for the moment to change boot arguments or which kernel to boot is to run

sudo vi /etc/default/grub

and add '#' to the beginning of those two lines

GRUB_HIDDEN_TIMEOUT=0
GRUB_HIDDEN_TIMEOUT_QUIET=true

Then run

sudo update-grub

that should give you an automatic grub selection screen at boot with a 10s countdown. Under "advanced option" would be any older kernels left on the system. Does booting back into an older one give you some high-res graphics again?
Does pressing "ctrl-alt-f1" give you a text console?

[pst007x (turone)]

I have tried booting into older kernels, but no joy.

Since removing the 'update-nvidia' file the 'sudo apt-get install -f' goes fine.

It is as though the driver is not being seen, even though it compiles the kernel ok.

When I was able to boot into a GUI, there was no sign of a driver, even in details, the Graphics Card selection was missing.

I think I shouldn't of upgraded, every time I upgrade Unity gets sick...

I think I'll reinstall, but I may try Ubuntu Gnome or Kubuntu.

Thanks for the help :)

[pst007x (turone)]

"ctrl-alt-f1" does nothing "ctrl-alt-del' reboots...

It loads but no graphics available..

[pst007x (turone)]

The issue is that my system no longer recognises any graphic drivers.

[Stefan Bader (smb)]

Could you attach /var/log/syslog and /var/log/Xorg.0.log from your system, please.

[Stefan Bader (smb)]

Maybe also the output of "dkms status" as it sound like the binary driver is intended to be used.

[pst007x (turone)]

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[pst007x (turone)]

By running purging xserver and reinstalling I am able to get a GUI back, but in low res.

[pst007x (turone)]

I purged all kernels, installed official kernel from the repos

Purged jockey and reinstalled

Run update

I now have my desktop back, with no nvidia drivers?

Graphics: Gallium 0.4 on NVCE

I believe this is a fallback mode?

when I check for additional drivers a message says: An error occurred while searching for drivers.

Any further ideas?

[Stefan Bader (smb)]

You are not really making it simpler by doing a lot of things you were not asked to and not doing things you were asked to. Just saying...

I guess your system is in a state where the nvidia binary driver module is not correctly compiled but the package is installed up to a point where it prevents the nouveau driver to load. The package in question would be called nvidia-<somethin>. Probabaly "dpkg -l|grep nvidia" helps). Uninstalling jockey does not help because that is just the helper that shows you the drivers, not the driver itself. So maybe purging the nvidia package gets you into a state that uses nouvau and from there the binary driver could be re-installed...

[pst007x (turone)]

I know :( but I am not going to let it defeat me!!

I found the problem

Xorg Nvidia binary driver was missing.

I wasn't able to install through Ubuntu, but was able to install running Additional Drivers in Kubuntu

Now the correct drivers show, but when in the Software & Updates Panel in Ubuntu, still shows an error...

90% there... at least my PC is functional again... I think I'll back everything up over the weekend :/

What program drives the Additional Drivers Panel?

Thanks

[Stefan Bader (smb)]

Cannot speak for Kubuntu but its probably the same, but in Ubuntu it relates to jockey. But then jockey is a front end to manage certain packages for binary drivers. I have no machine up with an nvidia card right now, so I cannot look what package name it is exactly. And I am by now a bit confused what exactly you have installed (but maybe it is ubuntu and additionally the kubuntu desktop to switch between the two). Two things you may be able to try are "jockey-text -l" (if that has errors) or try "sudo apt-get install ubuntu-desktop^" (the ^ and the end means its not a single package but a list). This should basically try to install all packages that are required for an ubuntu install. In case something is missing there.

[pst007x (turone)]

pst007x@pst007x-Serval-Professional:~$ jockey-text -l
kmod:nvidia_319_updates - nvidia_319_updates (Proprietary, Enabled, Not in use)
kmod:nvidia_304 - NVIDIA binary Xorg driver, kernel module and VDPAU library (Proprietary, Disabled, Not in use)
kmod:nvidia_304_updates - NVIDIA binary Xorg driver, kernel module and VDPAU library (Proprietary, Disabled, Not in use)
kmod:nvidia_319 - NVIDIA binary Xorg driver, kernel module and VDPAU library (Proprietary, Disabled, Not in use)
pst007x@pst007x-Serval-Professional:~$

Says all not in use, yet I do have an Nvidia driver working now...

Ubuntu first, then Kubuntu... :)

trying: sudo apt-get install ubuntu-desktop^

[pst007x (turone)]

According to the Kubuntu Additional Driver I have nvidia_319_updates Active...

time for reboot...

[pst007x (turone)]

Rebooted, no change...

I also get this error: E:Could not open file /var/lib/dpkg/status - open (13 Permission denied), E:The package lists or status file could not be parsed or opened

I checked correct permissions: sudo chmod 644 /var/lib/dpkg/status

Could this and the Additional Driver error be something to do with permissions?

[pst007x (turone)]

pst007x@pst007x-Serval-Professional:~$ jockey-gtk
The program 'jockey-gtk' is currently not installed. You can install it by typing:
sudo apt-get install jockey-gtk
pst007x@pst007x-Serval-Professional:~$ sudo apt-get install jockey-gtk
[sudo] password for pst007x:
Reading package lists... Done
Building dependency tree
Reading state information... Done
jockey-gtk is already the newest version.
The following package was automatically installed and is no longer required:
  mutter-dbg
Use 'apt-get autoremove' to remove it.
0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
pst007x@pst007x-Serval-Professional:~$

Jockey is installed, but not running? confused :-/

[pst007x (turone)]

Resolved it all....

I changed all the permissions errors to Me Full Access to folders and full RW and Root Full Accessto Folders/ only Read

I messed up some permissions when it all went pair shape... Seemed to be fixed now...

I hope this trail of discovery will help someone else... thanks :)

[pst007x (turone)]

Found this:

This error indicates that you (or some program/script) changed the
 permissions of the file /var/lib/dpkg/status. Please change them back
 via: "sudo chmod 644 /var/lib/dpkg/status" in order to fix the issue.

I ended up opening terminal:

    sudo nautilus

navigating to the folders/files, and changing permissions to

> ME - FOLDER:FULL ACCESS / FILES: READ WRITE

> ROOT - FOLDER: FULL ACCESS / FILES: READ ONLY

[Launchpad Janitor (janitor)]

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