8086:0166 [ASUS ZENBOOK UX32VD] 13.10 kernels (3.11.x) Fail to light

Bug #1241871 reported by Gabriel Devenyi on 2013-10-18
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)

Bug Description

Bug has been ongoing since 3.10-rc6 my laptop incorrectly reports the BPP on the display, causing kernel modesetting to fail.

Upgraded installations will boot with no display, and the installer will have no display.
ApportVersion: 2.9.2-0ubuntu8
Architecture: amd64
 /dev/snd/controlC0: ubuntu 3177 F.... pulseaudio
CasperVersion: 1.331
DistroRelease: Ubuntu 13.04
LiveMediaBuild: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
MarkForUpload: True
Package: linux (not installed)
 PATH=(custom, no user)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/casper/vmlinuz.efi file=/cdrom/preseed/username.seed boot=casper quiet splash --
ProcVersionSignature: Ubuntu 3.8.0-19.29-generic 3.8.8
 linux-restricted-modules-3.8.0-19-generic N/A
 linux-backports-modules-3.8.0-19-generic N/A
 linux-firmware 1.106
StagingDrivers: rts5139
Tags: raring staging
Uname: Linux 3.8.0-19-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
dmi.bios.date: 01/29/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: UX32VD.214
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UX32VD
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrUX32VD.214:bd01/29/2013:svnASUSTeKCOMPUTERINC.:pnUX32VD:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX32VD:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: UX32VD
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1241871

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete

No logs available, due system being unusable.

See https://bugzilla.kernel.org/show_bug.cgi?id=59841 for some logs

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Dave Gilbert (ubuntu-treblig) wrote :

Gabriel: Can you give us log files from your system, if you can't do it with current then go with the previous working version and include at least a dmesg and /var/log/Xorg.0.log so at least we have something to reference and please state full details of the hardware you see htis on.

apport information

tags: added: apport-collected saucy
description: updated

Logs attached, system was upgraded from 13.04, I have a custom kernel built with a quirk patch so that I have a display.

Joseph Salisbury (jsalisbury) wrote :

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.12 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.12-rc6-saucy/

Changed in linux (Ubuntu):
importance: Undecided → Medium
Joseph Salisbury (jsalisbury) wrote :

Also, could you attach the latest version of your patch to this bug report?

tags: added: kernel-da-key

I am using the patch referenced and linked here

tags: added: kernel-bug-exists-upstream

Bug has been resolved as of today in linux-git, will be backported to linux-stable, hopefully this can make it into a mainline ubuntu kernel but... how can we fix the install ISO?


Dave Gilbert (ubuntu-treblig) wrote :

Hi Gabriel,
  SO hopefully you should mainline builds pick this up in the kernel-ppa; it would be good to know.

I don't think it's possible to fix the install ISO?

Well there's a couple of serious bugs in the existing installer right now...

Btrfs is broken https://bugs.launchpad.net/ubuntu/+source/ubiquity/+bug/1224443
And this bug, which prevents installation of ubuntu onto a huge swath of ultrabooks out there, including the Dell XPS 13 "developer edition" which comes pre-installed with ubuntu..

Not saying it looks bad or anything...

Changed in linux (Ubuntu):
importance: Medium → Undecided
status: Confirmed → Invalid
Dave Gilbert (ubuntu-treblig) wrote :

Hi Gabriel,
  I'm just putting this back to Confirmed/Medium.

Lets ignore your comment #13 - this bug isn't about other problems;
but can you confirm the current kernel-ppa fixes this bug.

Changed in linux (Ubuntu):
importance: Undecided → Medium
status: Invalid → Confirmed

Dave Gilbert, I'm sorry what is this bug report about? I've read the Bug Description, which is written as an unhelpful "catch all". Has it mutated into something different now?

Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Dave Gilbert (ubuntu-treblig) wrote :

  Please carefully read the upstream bug that Gabriel has referenced, it includes a fix that he references in #10

I don't see how this bug with a specified upstream fix is an 'unhelpful "catch all"', given it's got an upstream fix I'd say it's pretty
close to triaged if Gabriel confirms that the upstream which includes this patch now fixes the problem.

Changed in linux (Ubuntu):
status: Incomplete → Confirmed

Gabriel Devenyi, please boot into the release prior to 3.10-rc6 that worked for you via http://releases.ubuntu.com/ (live environment is fine) and execute the following at a terminal:
apport-collect 1241871

description: updated
summary: - 13.10 kernels (3.11.x) Fail to light up certain intel backlights
+ 13.10 kernels (3.11.x) Fail to light up my laptop
tags: added: needs-kernel-logs
Changed in linux (Ubuntu):
status: Confirmed → Incomplete

apport information

tags: added: raring staging
description: updated

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tags: added: latest-bios-214
removed: needs-kernel-logs
tags: added: regression-potential
summary: - 13.10 kernels (3.11.x) Fail to light up my laptop
+ 8086:0166 [ASUS ZENBOOK UX32VD] 13.10 kernels (3.11.x) Fail to light
tags: added: cherry-pick

Daniel Vetter (Intel DRM Drivers maintainer) noted:
"Linus just pulled them into his git tree and they'll be in 3.12 (with cc: stable for backporting)."

Changed in linux (Ubuntu):
status: Incomplete → Triaged
tags: added: kernel-bug-exists-upstream-v3.12-rc6
removed: kernel-bug-exists-upstream
madbiologist (me-again) wrote :

The patch to fix this is also now available in the upstream 3.11.9 kernel as commit 747b00783906993edb8289641d92663e87b3a3f3

Great, is there any chance the ISO will be respun with a fixed kernel so that Ubuntu is installable on these systems?

Dave Gilbert (ubuntu-treblig) wrote :

I don't recall ever seeing an ISO respin.

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