168c:0036 [Acer Aspire E1-572] ath9k QCA9565/AR9565/QCWB335 Bluetooth works sporadic
| Affects | Status | Importance | Assigned to | Milestone | |
|---|---|---|---|---|---|
| | linux (Ubuntu) |
Medium
|
Unassigned | ||
| | Saucy |
Medium
|
Unassigned | ||
| | Trusty |
Medium
|
Unassigned | ||
Bug Description
I got myself a brand new Acer Aspire E1-572-
This laptop uses a Atheros AR9565 802.11 b/g/n 1 × 1 WiFi + Bluetooth 4.0 combination adapter, Wireless is working fine. But Bluetooth doesn't, it seems to be successfully detected but I can't see any other Bluetooth devices and they can't see me too:
Network controller [0280]: Qualcomm Atheros QCA9565 / AR9565 Wireless Network Adapter [168c:0036] (rev 01)
Subsystem: Foxconn International, Inc. Device [105b:e068]
---
ApportVersion: 2.12.4-0ubuntu1
Architecture: amd64
DistroRelease: Ubuntu 13.10
InstallationDate: Installed on 2013-10-12 (0 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Beta amd64 (20130925.1)
MarkForUpload: True
Package: linux (not installed)
ProcEnviron:
LANGUAGE=de_DE
TERM=xterm
PATH=(custom, no user)
LANG=de_DE.UTF-8
SHELL=/bin/bash
Tags: saucy
Uname: Linux 3.12.0-
UnreportableReason: The running kernel is not an Ubuntu kernel
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:
---
ApportVersion: 2.12.5-0ubuntu2
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/
/dev/snd/
DistroRelease: Ubuntu 13.10
InstallationDate: Installed on 2013-10-12 (8 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Beta amd64 (20130925.1)
MachineType: Acer Aspire E1-572
MarkForUpload: True
Package: linux (not installed)
ProcEnviron:
LANGUAGE=de_DE
TERM=xterm
PATH=(custom, no user)
LANG=de_DE.UTF-8
SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=
ProcVersionSign
PulseList:
Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied
No PulseAudio daemon running, or not running as session daemon.
RelatedPackageV
linux-
linux-
linux-firmware 1.116
Tags: saucy
Uname: Linux 3.11.0-12-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:
dmi.bios.date: 05/21/2013
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V2.04
dmi.board.
dmi.board.name: EA50_HW
dmi.board.vendor: Acer
dmi.board.version: V2.04
dmi.chassis.
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.
dmi.modalias: dmi:bvnInsydeCo
dmi.product.name: Aspire E1-572
dmi.product.
dmi.sys.vendor: Acer
| tags: | added: saucy |
| affects: | ubuntu → linux (Ubuntu) |
This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:
apport-collect 1237296
and then change the status of the bug to 'Confirmed'.
If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.
This change has been made by an automated script, maintained by the Ubuntu Kernel Team.
| Changed in linux (Ubuntu): | |
| status: | New → Incomplete |
I cant run apport-collect because I wiped my drive and installed another system after Ubuntu 13.10 didn't worked.
| Changed in linux (Ubuntu): | |
| status: | Incomplete → Confirmed |
| Joseph Salisbury (jsalisbury) wrote : | #4 |
Would it be possible for you to test the latest upstream kernel? Refer to https:/
If this bug is fixed in the mainline kernel, please add the following tag 'kernel-
If the mainline kernel does not fix this bug, please add the tag: 'kernel-
If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".
Thanks in advance.
[0] http://
| Changed in linux (Ubuntu): | |
| importance: | Undecided → Medium |
| status: | Confirmed → Incomplete |
| tags: | added: apport-collected |
| description: | updated |
| tags: | added: kernel-bug-exists-upstream |
| Changed in linux (Ubuntu): | |
| status: | Incomplete → Confirmed |
| Joshua (njj) wrote : BootDmesg.txt | #6 |
apport information
| Joshua (njj) wrote : CRDA.txt | #7 |
apport information
| Joshua (njj) wrote : CurrentDmesg.txt | #8 |
apport information
| Joshua (njj) wrote : IwConfig.txt | #9 |
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| Joshua (njj) wrote : Lspci.txt | #10 |
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| Joshua (njj) wrote : Lsusb.txt | #11 |
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| Joshua (njj) wrote : ProcCpuinfo.txt | #12 |
apport information
| Joshua (njj) wrote : ProcInterrupts.txt | #13 |
apport information
| Joshua (njj) wrote : ProcModules.txt | #14 |
apport information
| Joshua (njj) wrote : RfKill.txt | #15 |
apport information
| Joshua (njj) wrote : UdevDb.txt | #16 |
apport information
| Joshua (njj) wrote : UdevLog.txt | #17 |
apport information
| Joshua (njj) wrote : WifiSyslog.txt | #18 |
apport information
The BT device ID was missing in the driver. After recompiling the ath3k and btusb modules with this patch bluetooth works. But I had to modprobe ath3k manually so something is still not working right.
Can this patch be rolled out with the next saucy kernel update or do I have to wait till trusty thar?
| tags: | added: patch |
| Joseph Salisbury (jsalisbury) wrote : | #20 |
I don't see that this patch is in the mainline(3.12-rc7) tree as of yet. Do you know the status of it upstream?
| tags: | added: kernel-da-key |
| Joshua (njj) wrote : | #21 |
Not exactly, I got this from the developer through the ath9k-devel mailinglist. He wanted to send it some way upstream yesterday evening.
| Joshua (njj) wrote : | #23 |
Change the unoffical patch with the link to upstream git at kernel.org
| Joseph Salisbury (jsalisbury) wrote : | #24 |
I built a Saucy test kernel with the patch mentioned in comment #22. The test kernel can be downloaded from:
http://
Can you test this kernel and post back if it resolves this bug?
| Changed in linux (Ubuntu): | |
| assignee: | nobody → Joseph Salisbury (jsalisbury) |
| Changed in linux (Ubuntu Saucy): | |
| status: | New → In Progress |
| Changed in linux (Ubuntu Trusty): | |
| status: | Confirmed → In Progress |
| Changed in linux (Ubuntu Saucy): | |
| assignee: | nobody → Joseph Salisbury (jsalisbury) |
| importance: | Undecided → Medium |
| Joshua (njj) wrote : | #25 |
No it doesn't, dmesg shows the following:
[ 7.791682] Bluetooth: Error in firmware loading err = -110,len = 448, size = 4096
[ 7.791693] Bluetooth: Loading patch file failed
[ 7.791704] ath3k: probe of 2-5:1.0 failed with error -110
[ 7.791747] usbcore: registered new interface driver ath3k
| Joseph Salisbury (jsalisbury) wrote : | #26 |
Thanks for testing, Joshua. It sounds like you were able to get the device working, using the patch, per comment #19. Which kernel version did you apply the patch against? Was it the Ubuntu Saucy kernel, or another version?
| Joshua (njj) wrote : | #27 |
I'm not that experienced in this kind of things. So this is what I did:
apt-get install linux-source
unpack the source to some place and apply the patch
cp .conf and Module.symvers of the current saucy kernel
make prepare
make scripts
make M=drivers/bluetooth
cp the new ath3k.ko and btusb.ko to /lib/modules/
After a reboot the ath3k modul didn't got loaded, but after issuing "modprobe ath3k" the device worked.
| Joseph Salisbury (jsalisbury) wrote : | #28 |
Do you still have your test kernel available? If so, can you boot your kernel and run:
dpkg -l | grep linux-firmware
Then also boot my test kernel and run the same command:
dpkg -l | grep linux-firmware
| Joshua (njj) wrote : | #29 |
Yes and no, as I tried to explain, I didn't compiled a whole test kernel. I only compiled the ath3k and btusb modules and copied them into the directory of the latest default kernel at that time, 3.11.0-12-generic. And linux-firmware package was version 1.116 both times.
Offtopic: I have some other issues, one of them is a shutdown problem. So I'm doing a lot of shutdown and reboot testing atm.
Ontopic: I recently noticed that bluetooth suddenly worked after startup (I'm using your kernel all the time atm). After the next reboot it was broken again. And some reboots later it worked again. But I can't reproduce the reason, no matter how often I try. Some rare times it works and I can't figure out why.
I'm using a SSD and UEFI so startup is very fast, could it be, that there is some problem with the loading order most of the time?
| Joshua (njj) wrote : | #30 |
If I copy the modules I compiled into the modules dir of your kernel bluetooth works fine. These are the modules I compiled.
| Joshua (njj) wrote : | #31 |
| Joshua (njj) wrote : | #32 |
Forget about my last post, after a reboot bluetooth is broken again. "Loading patch file failed" Seriously wtf!
| Joseph Salisbury (jsalisbury) wrote : | #33 |
Can you give the latest 3.12 kernel[0] a test?
[0] http://
| Joshua (njj) wrote : | #34 |
It definitly won't, because the patch arrive upstream just 3 days ago, excatly 2013-11-18 15:46:05.
But I gave 3.12.0-
[0] http://
| Joshua (njj) wrote : | #35 |
Somehow through Google I ended up reading this article [0] and followed the instructions under "Kernel Event Sent to Udev". But no event: "If you do not see an event with these three items, then the kernel request is not being propagated to udev. You should file a bug at this point against the udev package." These are the events [1] which are logged.
However dunno if this helpful in any way or even has todo with the bug at all, just wanted to tell.
[0] https:/
[1] http://
| Joseph Salisbury (jsalisbury) wrote : | #36 |
Yeah, I don't see the patch mentioned in comment #23 in Linus' tree as of yet. It may not land until v3.13-rc1.
| Joshua (njj) wrote : | #37 |
rc3 and it still hasn't landed, I'm a bit depressed. Could you propably build a rc3 test kernel with patch applied, so I could test if something has changed?
| Joseph Salisbury (jsalisbury) wrote : | #38 |
You mentioned that you got the patch from the author on the ath9k-devel mailinglist. Can you ping the patch author and see if you submitted the patch upstream or if there is a reason why he did not? Once the patch lands upstream, we can cherry-pick it into the Ubuntu kernel.
| tags: | added: bios-outdated-2.12 |
| Changed in linux (Ubuntu Trusty): | |
| status: | In Progress → Incomplete |
| summary: |
- ath9k QCA9565/AR9565/QCWB335 Bluetooth not working + 168c:0036 [Acer Aspire E1-572] ath9k QCA9565/AR9565/QCWB335 Bluetooth + not working |
| Joshua (njj) wrote : Re: 168c:0036 [Acer Aspire E1-572] ath9k QCA9565/AR9565/QCWB335 Bluetooth not working | #40 |
I successfully flashed the new BIOS version and used the patched kernel from comment #24 but the problem is still the same (Bluetooth: Loading patch file failed).
Full dmesg output: http://
The dmidecode output is as expected:
V2.12
11/04/2013
| tags: |
added: latest-bios-2.12 removed: bios-outdated-2.12 |
| tags: |
added: kernel-bug-exists-upstream-v3.12-rc4 removed: kernel-bug-exists-upstream |
| tags: |
added: kernel-bug-exists-upstream-v3.12-rc5 removed: kernel-bug-exists-upstream-v3.12-rc4 |
| Changed in linux (Ubuntu Trusty): | |
| status: | Incomplete → In Progress |
| Changed in linux (Ubuntu Saucy): | |
| status: | In Progress → Triaged |
| Changed in linux (Ubuntu Trusty): | |
| status: | In Progress → Confirmed |
| Changed in linux (Ubuntu Saucy): | |
| status: | Triaged → Confirmed |
| assignee: | Joseph Salisbury (jsalisbury) → nobody |
| Changed in linux (Ubuntu Trusty): | |
| assignee: | Joseph Salisbury (jsalisbury) → nobody |
| Changed in linux (Ubuntu Saucy): | |
| status: | Confirmed → Triaged |
| Changed in linux (Ubuntu Trusty): | |
| status: | Confirmed → Triaged |
| tags: | added: trusty |
| summary: |
168c:0036 [Acer Aspire E1-572] ath9k QCA9565/AR9565/QCWB335 Bluetooth - not working + works sporadic |
| tags: |
added: needs-upstream-testing removed: patch |
| tags: | added: patch |
| tags: |
added: kernel-bug-exists-upstream-3.13 removed: kernel-bug-exists-upstream-v3.12-rc5 needs-upstream-testing |
| tags: |
added: cherry-pick kernel-fixed-upstream-3.14-rc1 removed: kernel-bug-exists-upstream-3.13 |
| Uldis Kalniņš (ulcha) wrote : | #85 |
Quick'n dirty fix to get both USB3 and Bluetooth running every time - do automatic xhci_xcd unload / load cycle until no error messages in syslog is detected:
Needs:
1. custom compiled kernel with xhci_xcd as module, not builtin.
2. Upstream kernel with device ids for 168c:0036 or recompiled modules from https:/
1. Install Logmon from here
http://
2. Copy logmon.sh to /usr/sbin
3. Create executable shell script with following contents in /usr/sbin:
sudo touch /usr/sbin/
sudo chmod +x /usr/sbin/
paste in:
#!/bin/bash
rmmod xhci-hcd
modprobe xhci-hcd
4. modify /etc/rc.local, add before line exit 0
/usr/sbin/
/usr/sbin/logmon.sh "/usr/sbin/
========
Indeed, additional minor bug found for HP ProBook 450 G1, unfortunately no time to go in deeper checks - if USB3 is disabled in kernel, then after suspend / resume all USB ports are dead. Until suspend everything is working perfectly in USB2 mode. So no way to live without USB3.
| joey reichard (smokin420papi) wrote : | #86 |
ive tried everything in the post and it does not work ive tried xhci and logmon and nothing worked i know nothing about commands it wont load module
| Vasil Yakauleu (vasilbelarus) wrote : | #87 |
reproducible on LTS 14.04 with latest updates on Packard Bell Z5WT1 laptop
Vasil Yakauleu, thank you for your comment. So your hardware and problem may be tracked, could you please file a new report with Ubuntu by executing the following in a terminal while booted into a Ubuntu repository kernel (not a mainline one) via:
ubuntu-bug linux
For more on this, please read the official Ubuntu documentation:
Ubuntu Bug Control and Ubuntu Bug Squad: https:/
Ubuntu Kernel Team: https:/
Ubuntu Community: https:/
When opening up the new report, please feel free to subscribe me to it.
Thank you for your understanding.
Helpful bug reporting tips:
https:/
Hi. no way, the module is useless bluetooth does not work,never on my hardware. have you checked it? need help in debugging? All the best
Antonio J. de Oliveira, thank you for your comment. So your hardware and problem may be tracked, could you please file a new report with Ubuntu by executing the following in a terminal while booted into a Ubuntu repository kernel (not a mainline one) via:
ubuntu-bug linux
For more on this, please read the official Ubuntu documentation:
Ubuntu Bug Control and Ubuntu Bug Squad: https:/
Ubuntu Kernel Team: https:/
Ubuntu Community: https:/
When opening up the new report, please feel free to subscribe me to it.
Thank you for your understanding.
Helpful bug reporting tips:
https:/
ApportVersion: 2.14.1-0ubuntu3.1
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/
CurrentDesktop: XFCE
DistroRelease: Ubuntu 14.04
HibernationDevice: RESUME=
InstallationDate: Installed on 2014-03-19 (62 days ago)
InstallationMedia: Xubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016)
MachineType: Acer Aspire E1-570G
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=
ProcVersionSign
RelatedPackageV
linux-
linux-
linux-firmware 1.127.2
Tags: trusty
Uname: Linux 3.13.0-20-generic x86_64
UpgradeStatus: Upgraded to trusty on 2014-03-29 (52 days ago)
UserGroups: adm audio bumblebee cdrom dip lpadmin plugdev sambashare sudo www-data
_MarkForUpload: True
dmi.bios.date: 07/30/2013
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V2.02
dmi.board.
dmi.board.name: EA50_CX
dmi.board.vendor: Acer
dmi.board.version: V2.02
dmi.chassis.
dmi.chassis.type: 10
dmi.chassis.vendor: Insyde Corp.
dmi.chassis.
dmi.modalias: dmi:bvnInsydeCo
dmi.product.name: Aspire E1-570G
dmi.product.
dmi.sys.vendor: Acer
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Coudn't use ubuntu-bug. Reports kernel is not an official one. So opted for posting here. This bug looks like a duplicate of Bug #1287811 .
Antonio J. de Oliveira, please do not apport-collect to another persons report. The reason you weren't able to use ubuntu-bug is because you are using an old kernel, which is not officially supported. Please update your kernel, and then file the new report.
Ok, sorry for the inconvenience. This bug remains in 3.13.0-24 after I upgraded to it installing the linux-imagepackage and seems to be solved in 3.14.1-
$ sudo dpkg -i linux-headers-
Thanks.
On 32-bit systems:
$ wget kernel.
$ wget kernel.
$ wget kernel.
$ sudo dpkg -i linux-headers-
Don't forget to reboot...
| LE BIDEAU (elbc) wrote : | #115 |
Any news on this issue ? with kernels older than 3.15 device 0cf3:311f is not recognized and with kernels equal or newer than 3.15 it works sporadic
LE BIDEAU, thank you for your comment. So your hardware and problem may be tracked, could you please file a new report with Ubuntu by executing the following in a terminal while booted into the default Ubuntu kernel (not a mainline one) via:
ubuntu-bug linux
For more on this, please read the official Ubuntu documentation:
Ubuntu Bug Control and Ubuntu Bug Squad: https:/
Ubuntu Kernel Team: https:/
Ubuntu Community: https:/
When opening up the new report, please feel free to subscribe me to it.
Thank you for your understanding.
Helpful bug reporting tips:
https:/
This bug was nominated against a series that is no longer supported, ie saucy. The bug task representing the saucy nomination is being closed as Won't Fix.
This change has been made by an automated script, maintained by the Ubuntu Kernel Team.
| Changed in linux (Ubuntu Saucy): | |
| status: | Triaged → Won't Fix |
| Mauro (mauromol) wrote : | #118 |
I have the same wifi card on an HP ProBook 450 G1 laptop. In Linux Mint 17 KDE (based on Ubuntu 14.04) wifi works, Bluetooth doesn't.
Yesterday it couldn't find any Bluetooth devices, nor it was detectable by another Bluetooth device even if visible.
Today the Bluetooth adapter seems to have disappeared completely and I don't understand how it is possible (rfkill list shows only the wifi device, while previously it used to show the non-working Bluetooth device too...).
I read the whole report but I'm a bit lost. Was this bug fixed somewhere? Can we expect to have it working on an upcoming kernel upgrade for Trusty?
Mauro, thank you for your comment. So your hardware and problem may be tracked, could you please file a new report with Ubuntu by executing the following in a terminal while booted into the default Ubuntu kernel (not a mainline one) via:
ubuntu-bug linux
For more on this, please read the official Ubuntu documentation:
Ubuntu Bug Control and Ubuntu Bug Squad: https:/
Ubuntu Kernel Team: https:/
https:/
Ubuntu Community: https:/
When opening up the new report, please feel free to subscribe me to it.
As well, please do not announce in this report you created a new bug report.
Thank you for your understanding.
Helpful bug reporting tips:
https:/
| Mauro (mauromol) wrote : | #120 |
Hi Christopher, in order to track my problem I downloaded the official Ubuntu Desktop Linux 14.04.1 amd64 image with a torrent file from the Ubuntu website, burnt it on a USB stick and booted from it. I reproduced this problem. However, when I type "ubuntu-bug linux" in a terminal, the following error message is shown, after the "collecting data" phase:
Problem in linux-image-
This is not an official Ubuntu package. Please remove any third-party package and try again.
However, I used the ISO image as-is and didn't install any third-party package!!
In this way, I can't proceed with the bug reporting. What's wrong?
Mauro, please try http://
| Mauro (mauromol) wrote : | #122 |
Hi Christopher,
I'm still writing here because I think this is useful to know for other people with this problem (affecting ath9k).
with http://
Also please note that with Vivid there's a regression with the wireless button switch, I'm going to add a note to bug #1313196.
| Mauro (mauromol) wrote : | #123 |
oh well, it seems like with Trusty and kernel version 3.13.0-39-generic I just installed, Bluetooth is working correctly! So, I think this can be considered fixed, at least on my hardware.
With Trusty 3.16.2-
| description: | updated |


Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https:/ /wiki.ubuntu. com/Bugs/ FindRightPackag e. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.
To change the source package that this bug is filed about visit https:/ /bugs.launchpad .net/ubuntu/ +bug/1237296/ +editstatus and add the package name in the text box next to the word Package.
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