OptiPlex 9020 and Wake-on-LAN: reboot instead of a shutdown
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
linux-lts-raring (Ubuntu) |
Invalid
|
Medium
|
Unassigned |
Bug Description
We have several OptiPlex 9020 (with i7-4770) from Dell and we don't have any problems without WOL.
After activating WOL and disabling "Deep Sleep" in BIOS it is not possible to shutdown the machines with Ubuntu. It's still possible to shutdown with Windows 7 (and WOL is working).
- On shutdown (from the GUI OR poweroff OR halt) Ubuntu shutdowns and the computer is off for about 4 seconds, then it restarts (a normal restart is much faster)
- After this: If the computer is switched off with the power button during the bootmenu or before: the computer will reboot again like before
- After this: If the computer is switched off with the power button during the bootmenu or before a SECOND time: the computer stay off, but WOL don't work (The LED of the network card is on.)
- If the power button is pressed a few seconds during the login screen of ubuntu (or later) to switch of the computer immediately: the computer doesn't restart (In detail: the computer starts for two seconds again and goes out, but I thinks it's normal for dell computer) and WOL works.
We have tested:
- Ubuntu 14.04
- Ubuntu 12.04 with all Updates (including backports)
- Ubuntu 12.04 Live CD
- Ubuntu 13.04 Live CD
- Ubuntu 13.10 Live CD
We tried to boot with acpi=noirq and disabling of WOL with ethtools (The network cards are in 'g' mode by default.), too.
Unplugging the Ethernet cable don't help, too.
What works:
- use "halt -f"
- power off by pressing the power button a few seconds
After this the computer can be started (power button or WOL) and switched off (again and again)
But the issue re-appears if:
- Windows is booted
- BIOS is entered
- Computer is reboot from Ubuntu (poweroff and start again by power button or WOK is OK!)
WORKAROUND: sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date:
I02
01/13/2014
We got this BIOS Version from Dell, it isn't official. But it works better than any other Version, including A05. With a kernel modification and I02 everything is fine (see https:/
---
AlsaVersion: Advanced Linux Sound Architecture Driver Version k3.8.0-31-generic.
ApportVersion: 2.0.1-0ubuntu17.5
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/
/dev/snd/
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
Card hw:0 'MID'/'HDA Intel MID at 0xf7c34000 irq 49'
Mixer name : 'Intel Haswell HDMI'
Components : 'HDA:80862807,
Controls : 14
Simple ctrls : 2
Card1.Amixer.info:
Card hw:1 'PCH'/'HDA Intel PCH at 0xf7c30000 irq 50'
Mixer name : 'Realtek ALC280'
Components : 'HDA:10ec0280,
Controls : 28
Simple ctrls : 13
DistroRelease: Ubuntu 12.04
HibernationDevice: RESUME=
InstallationMedia: Ubuntu 12.04.3 LTS "Precise Pangolin" - Release amd64 (20130820.1)
IwConfig:
eth0 no wireless extensions.
lo no wireless extensions.
MachineType: Dell Inc. OptiPlex 9020
MarkForUpload: True
Package: linux (not installed)
ProcEnviron:
TERM=xterm
PATH=(custom, no user)
LANG=en_US.UTF-8
LC_MESSAGES=
SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=
ProcVersionSign
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageV
linux-
linux-
linux-firmware 1.79.6
RfKill:
Tags: precise
Uname: Linux 3.8.0-31-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:
dmi.bios.date: 08/15/2013
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A02
dmi.board.name: 0PC5F7
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 6
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.
dmi.product.name: OptiPlex 9020
dmi.product.
dmi.sys.vendor: Dell Inc.
description: | updated |
description: | updated |
affects: | ubuntu → linux (Ubuntu) |
tags: | added: kernel-bug-exists-upstream |
Changed in linux (Ubuntu): | |
status: | Incomplete → Confirmed |
tags: | added: bios-outdated-a03 |
tags: |
added: bios-outdated-a05 removed: bios-outdated-a03 |
affects: | linux (Ubuntu) → linux-lts-raring (Ubuntu) |
Changed in linux-lts-raring (Ubuntu): | |
status: | Expired → New |
tags: | removed: bios-outdated-a05 |
description: | updated |
description: | updated |
tags: | added: cherry-pick |
Changed in linux-lts-raring (Ubuntu): | |
status: | Incomplete → Triaged |
tags: | added: saucy |
tags: | added: trusty |
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