[Microsoft Surface Pro] hibernate/resume failure

Bug #1215922 reported by Tony S. Hariman on 2013-08-23
30
This bug affects 3 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Medium
Unassigned

Bug Description

Unable to hibernate test using sudo pm-hibernate. Stuck screen off but still not off.

ProblemType: KernelOops
DistroRelease: Ubuntu 13.10
Package: linux-image-3.11.0-3-generic 3.11.0-3.7~lp1212720v1
ProcVersionSignature: Ubuntu 3.11.0-3.7-generic 3.11.0-rc6
Uname: Linux 3.11.0-3-generic x86_64
Annotation: This occured during a previous hibernate and prevented it from resuming properly.
ApportVersion: 2.12.1-0ubuntu2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: thariman 1752 F.... pulseaudio
Date: Fri Aug 23 20:10:03 2013
ExecutablePath: /usr/share/apport/apportcheckresume
Failure: hibernate/resume
HibernationDevice: RESUME=UUID=58fe7ee3-9d91-462f-99b4-c60406d124c9
InstallationDate: Installed on 2013-08-23 (0 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Alpha amd64 (20130822)
InterpreterPath: /usr/bin/python3.3
MachineType: Microsoft Corporation Surface with Windows 8 Pro
MarkForUpload: True
ProcCmdline: /usr/bin/python3 /usr/share/apport/apportcheckresume
ProcEnviron:
 TERM=linux
 PATH=(custom, no user)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-3-generic.efi.signed root=UUID=76f78d09-0b4c-40cd-a12f-a36e4817e051 ro quiet splash vt.handoff=7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: Daemon not responding.
RelatedPackageVersions:
 linux-restricted-modules-3.11.0-3-generic N/A
 linux-backports-modules-3.11.0-3-generic N/A
 linux-firmware 1.113
SourcePackage: linux
Title: [Microsoft Corporation Surface with Windows 8 Pro] hibernate/resume failure
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:

dmi.bios.date: 07/04/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1.04.0350
dmi.board.asset.tag: 0
dmi.board.name: Surface with Windows 8 Pro
dmi.board.vendor: Microsoft Corporation
dmi.board.version: 1
dmi.chassis.asset.tag: 0
dmi.chassis.type: 17
dmi.chassis.vendor: Microsoft Corporation
dmi.chassis.version: 1
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1.04.0350:bd07/04/2013:svnMicrosoftCorporation:pnSurfacewithWindows8Pro:pvr1:rvnMicrosoftCorporation:rnSurfacewithWindows8Pro:rvr1:cvnMicrosoftCorporation:ct17:cvr1:
dmi.product.name: Surface with Windows 8 Pro
dmi.product.version: 1
dmi.sys.vendor: Microsoft Corporation
---
ApportVersion: 2.12.1-0ubuntu2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: thariman 1786 F.... pulseaudio
DistroRelease: Ubuntu 13.10
HibernationDevice: RESUME=UUID=58fe7ee3-9d91-462f-99b4-c60406d124c9
InstallationDate: Installed on 2013-08-24 (2 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Alpha amd64 (20130822)
MachineType: Microsoft Corporation Surface with Windows 8 Pro
MarkForUpload: True
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-4-generic root=UUID=37b9d484-211b-47ca-b9e7-fd1903f1e30a ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.11.0-4.9-generic 3.11.0-rc7
PulseList:
 Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied
 No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-3.11.0-4-generic N/A
 linux-backports-modules-3.11.0-4-generic N/A
 linux-firmware 1.113
Tags: saucy
Uname: Linux 3.11.0-4-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:

dmi.bios.date: 07/04/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1.04.0350
dmi.board.asset.tag: 0
dmi.board.name: Surface with Windows 8 Pro
dmi.board.vendor: Microsoft Corporation
dmi.board.version: 1
dmi.chassis.asset.tag: 0
dmi.chassis.type: 17
dmi.chassis.vendor: Microsoft Corporation
dmi.chassis.version: 1
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1.04.0350:bd07/04/2013:svnMicrosoftCorporation:pnSurfacewithWindows8Pro:pvr1:rvnMicrosoftCorporation:rnSurfacewithWindows8Pro:rvr1:cvnMicrosoftCorporation:ct17:cvr1:
dmi.product.name: Surface with Windows 8 Pro
dmi.product.version: 1
dmi.sys.vendor: Microsoft Corporation
---
ApportVersion: 2.12.1-0ubuntu2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: thariman 1787 F.... pulseaudio
DistroRelease: Ubuntu 13.10
HibernationDevice: RESUME=UUID=58fe7ee3-9d91-462f-99b4-c60406d124c9
InstallationDate: Installed on 2013-08-27 (0 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Alpha amd64 (20130827)
MachineType: Microsoft Corporation Surface with Windows 8 Pro
MarkForUpload: True
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-4-generic.efi.signed root=UUID=0e136ed3-b677-4627-9174-e1188cc73166 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.11.0-4.9-generic 3.11.0-rc7
RelatedPackageVersions:
 linux-restricted-modules-3.11.0-4-generic N/A
 linux-backports-modules-3.11.0-4-generic N/A
 linux-firmware 1.113
Tags: saucy
Uname: Linux 3.11.0-4-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
dmi.bios.date: 07/04/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1.04.0350
dmi.board.asset.tag: 0
dmi.board.name: Surface with Windows 8 Pro
dmi.board.vendor: Microsoft Corporation
dmi.board.version: 1
dmi.chassis.asset.tag: 0
dmi.chassis.type: 17
dmi.chassis.vendor: Microsoft Corporation
dmi.chassis.version: 1
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1.04.0350:bd07/04/2013:svnMicrosoftCorporation:pnSurfacewithWindows8Pro:pvr1:rvnMicrosoftCorporation:rnSurfacewithWindows8Pro:rvr1:cvnMicrosoftCorporation:ct17:cvr1:
dmi.product.name: Surface with Windows 8 Pro
dmi.product.version: 1
dmi.sys.vendor: Microsoft Corporation

Tony S. Hariman (thariman) wrote :

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed

I see you are booted into the test kernel for bug 1212720 . Do you still see this bug if you boot into the stock kernel and not use the test kernel for that bug?

Changed in linux (Ubuntu):
importance: Undecided → Medium
Tony S. Hariman (thariman) wrote :

Test using stock kernel by apt-get -y upgrade and apt-get -f install.
hibernate work fine. Although after waking up it try to send crash report.

tags: added: regression-potential

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tags: added: apport-collected
description: updated

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update via sudo apt-get -y install linux-image-3.11.0-4-generic linux-image-extra-3.11.0-4-generic linux-headers-3.11-0-4-generic
run sudo pm-hibernate
It just turn off the screen but the computer still on

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description: updated

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Using saucy-desktop-amd64.iso dated 20130827
doing sudo pm-hibernate crash the system. The screen stay on but mouse cursor disappear. Keyboard become unresponsive.

Given the number of bugs that the Kernel Team receives during any development cycle it is impossible for us to review them all. Therefore, we occasionally resort to using automated bots to request further testing. This is such a request.

We are approaching release and would like to confirm if this bug is still present. Please test again with the latest development kernel and indicate in the bug if this issue still exists or not.

You can update to the latest development kernel by simply running the following commands in a terminal window:

    sudo apt-get update
    sudo apt-get dist-upgrade

If the bug still exists, change the bug status from Incomplete to Confirmed. If the bug no longer exists, change the bug status from Incomplete to Fix Released.

Thank you for your help, we really do appreciate it.

Changed in linux (Ubuntu):
status: Confirmed → Incomplete
tags: added: kernel-request-3.11.0-7.14
Changed in linux (Ubuntu):
status: Incomplete → Confirmed

after doing the sudo pm-hibernate need to do power off it created a crash dump Bug # 1228488

Tony S. Hariman, this bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please test for this with the latest development release of Ubuntu? ISO images are available from http://cdimage.ubuntu.com/daily-live/current/ .

If it remains an issue, could you please just make a comment to this?

tags: added: bot-stop-nagging
removed: kernel-request-3.11.0-7.14 regression-potential
summary: - [Microsoft Corporation Surface with Windows 8 Pro] hibernate/resume
- failure
+ [Microsoft Surface Pro] hibernate/resume failure
Changed in linux (Ubuntu):
status: Confirmed → Incomplete
tags: added: bios-outdated-12-18-2013
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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